97HA 12-Volt Battery Cable May Short Circuit – 2023 Volkswagen ID.4

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-956 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : DEC 29, 2022 NHTSA Recall No. : 22V-956 Manufacturer Recall No. : 97HA Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 1,042 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2023-2023 VOLKSWAGEN ID4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by review of supplier production records to identify the affected parts that were subject to production deviations. The recalled products differ from products that were not included in the recall because the affected vehicles that received the defective parts are rear-wheel drive vehicles produced at the Chattanooga assembly plant during a specific time frame. All-wheel drive vehicles and vehicles produced at other assembly plants are not included in this recall. ID4: 1042 Production Dates : OCT 18, 2022 – DEC 15, 2022 VIN Range 1 : Begin : 1V2CMPE86PC001704 End : 1V2CMPE84PC009915 ✔ Not sequential Description of Defect : Description of the Defect : On affected vehicles (rear-wheel drive only) , the 12V battery charging cable may contact the steering column shaft, causing the cable insulation to wear through. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If this happens, it may result in a short circuit. A short circuit can lead to a loss of motive power while driving which increases the risk of a crash. A short circuit in this case also increases the risk of a vehicle fire. The affected cable is a low voltage cable; therefore there is no risk of a high-voltage electric shock to occupants or servicing technicians. A risk of potential damage to the steering system (due to electrical current passing through) cannot be ruled Part 573 Safety Recall Report 22V-956 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 out. Description of the Cause : The bend in the affected part was not made to production specifications. The bend assures the correct routing of the cable and adequate clearance from the steering shaft. Some parts were delivered for production with the bend in the correct position, and some parts have the bend in an incorrect position. Identification of Any Warning that can Occur : If the vehicle develops a short circuit due to the recall condition, there will be warning messages in the display advising of low 12V battery charge while driving. In rare cases it is possible that there may be a burning smell, smoke, sparks or fire near the left front of the vehicle. As a precaution, owners of affected vehicles are advised to park outside away from buildings or other structures and other vehicles due to the potential risk of vehicle fire due to this condition. The affected cable is a low voltage cable therefore there is no risk of a high-voltage electric shock to occupants or servicing technicians. Involved Components : Component Name 1 : Wiring harness for 12V battery connecting cable Component Description : Wiring harness for 12V battery connecting cable Component Part Number : 1EA.971.227 Supplier Identification : Component Manufacturer Name : Arcomex Address : Ixtacuixtla de M.Matamoros Tlaxcala Foreign States Country : Mexico Chronology : December 8, 2022: During a pre-delivery inspection, a dealer noticed the subject production deviation on a single vehicle and reported it to Volkswagen. December 14, 2022 – December 20, 2022: Based on the dealer’s report, an internal investigation was conducted both with supplier and at the Chattanooga assembly plant to identify the potentially affected population, root cause, and potential safety impact of the deviation. It was found that certain 12V battery connecting cables received from the supplier were out of specification and could lead to the subject production deviation. Part 573 Safety Recall Report 22V-956 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 December 21, 2022: The topic was presented to the Volkswagen Product Safety Committee and the committee made the determination to conduct a safety recall. Description of Remedy : Description of Remedy Program : At no cost to customers, dealers will inspect the 12V battery charging cable and repair or replace it if necessary. Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The recall remedy component can be distinguished from the recalled component because it has the correct bend and therefore has the correct amount of clearance from the steering column shaft. Identify How/When Recall Condition was Corrected in Production : December 14, 2022: Check on Production line to assure >10mm clearance in every case. December 15, 2022: Rework of incoming parts by supplier Arcomex Recall Schedule : Description of Recall Schedule : Dealers/owners: on or before February 27, 2023 Planned Dealer Notification Date : FEB 27, 2023 – FEB 27, 2023 Planned Owner Notification Date : FEB 27, 2023 – FEB 27, 2023 * NR – Not Reported

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 1 of 22 Safety Recall Code: 97HA Subject 12V Battery Charging Cable Release Date January 04, 2023 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2023 2023 ID4 1,042 CAN 2023 2023 ID4 42 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description: On affected vehicles (rear-wheel drive only), the 12V battery charging cable may contact the steering column shaft, causing the cable insulation to wear through. If this happens, it may result in a short circuit. A short circuit can lead to a loss of motive power while driving which increases the risk of a crash. A short circuit in this case also increases the risk of a vehicle fire. The affected cable is a low voltage cable; therefore there is no risk of a high-voltage electric shock to occupants or servicing technicians. A risk of potential damage to the steering system (due to electrical current passing through) cannot be ruled out. Precautions: If the vehicle develops a short circuit due to the recall condition, there will be warning messages in the display advising of low 12V battery charge while driving. In rare cases it is possible that there may be a burning smell, smoke, sparks or fire near the left front of the vehicle. As a precaution, owners of affected vehicles are advised to park outside away from buildings or other structures and other vehicles due to the potential risk of vehicle fire due to this condition. The affected cable is a low voltage cable; therefore there is no risk of a high-voltage electric shock to occupants or servicing technicians. Corrective Action Inspect the 12V battery charging cable and repair or replace it if necessary. Code Visibility On or about January 04, 2023, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in January 2023. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 2 of 22 that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 3 of 22 Parts Information (if necessary) IMPORTANT PARTS INFORMATION DO NOT ORDER THE 12V BATTERY CABLE (Wiring set) FOR STOCK!  THE REPLACEMENT RATE IS EXPECTED TO BE LESS THAN 3%.  LIMITED PARTS ARE AVAILABLE.  PARTS SHOULD ONLY BE ORDERED IF THEY ARE ABSOLUTLEY REQUIRED. Dealers are required to e-mail the VIN and a clear photo of a damaged 12V cable when placing a parts order. Part Number Parts Control Type Instructions 1EA-971-227 E-mail to Order US and Canadian Dealers: Email the VIN and a picture of the damaged 12V cable to Parts Specialists at VWoAPartsSpecialists@vw.com to order N -106-622-01 N -105-920-02 Free Order Parts will be managed by Free Order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method 01 1 N -106-622-01 TIE WRAP Free Order Approx 300 mm N -105-920-02 TAPE Or, if 12V cable requires replacement: 1 1EA-971-227 Wiring Set e-mail to order NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 4 of 22 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 97HA Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal if 12V cable does not require repositioning Mark TIE WRAP* as causal part if 12V cable does require repositioning Mark Wiring set* as causal part if 12V cable requires replacement Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 Inspect 12V cable. Cable is positioned 10 mm or more from steering shaft. 12V cable does not require repositioning or replacement. LABOR Labor Op Time Units Description 0183 00 99 20 Inspect 12V cable, no rework necessary Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 5 of 22 OR Inspect 12V cable. Cable is positioned less than 10 mm from steering shaft. 12V cable required repositioning. LABOR Labor Op Time Units Description 9709 49 99 30 Inspect and reposition 12V cable PARTS Quantity Part Number Description 1.00 N 10662201 TIE WRAP* 0.01 N 10592002 TAPE OR Inspect 12V cable. Cable is damaged. Replace 12V cable. LABOR Labor Op Time Units Description 9310 83 99 30 Disable HV system voltage deactivate and activate 2706 19 99 80 Remove 12V battery and battery tray 9709 55 99 100 Install new 12V cable 0150 00 00 Time stated on diagnostic protocol GFF Operations PARTS Quantity Part Number Description 1.00 1EA971227 Wiring set* The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 6 of 22 Customer Letter Example (USA) This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 22V956 Subject: Safety Recall 97HA -12V Battery Charging Cable Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 model year Volkswagen ID.4 vehicles equipped with rearwheel drive. Our records show that you are the owner of a vehicle affected by this action. What is the issue? On affected vehicles (rear-wheel drive only), the 12V battery charging cable may contact the steering column shaft, causing the cable insulation to wear through. If this happens, it may result in a short circuit. A short circuit can lead to a loss of motive power while driving which increases the risk of a crash. A short circuit in this case also increases the risk of a vehicle fire. The affected cable is a low voltage cable; therefore there is no risk of a high-voltage electric shock to occupants or servicing technicians. A risk of potential damage to the steering system (due to electrical current passing through) cannot be ruled out. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect the 12V battery charging cable and repair or replace it if necessary, free of charge. The inspection and, if necessary, the repair should take less than an hour to complete. Replacement of the 12V battery cable (if needed) will take up to three hours to complete. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule and for parts ordering (if needed). What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take As a precaution, owners of affected vehicles are advised to park outside away from buildings or other structures and other vehicles due to the potential risk of vehicle fire due to this condition. If the vehicle develops a short circuit due to the recall condition, there will be warning messages in the display advising of low 12V battery charge while driving. In rare cases it is possible that there may be a burning smell, smoke, sparks or fire near the left front of the vehicle. Contact an authorized dealer without delay if your vehicle experiences any of these conditions. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 7 of 22 Customer Customer Letter Example (Canada) Example (USA) This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> Transport Canada Recall: 2022-746 Subject: Safety Recall 97HA -12V Battery Charging Cable Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? On affected vehicles (rear-wheel drive only), the 12V battery charging cable may contact the steering column shaft, causing the cable insulation to wear through. If this happens, it may result in a short circuit. A short circuit can lead to a loss of motive power while driving which increases the risk of a crash. A short circuit in this case also increases the risk of a vehicle fire. The affected cable is a low voltage cable; therefore there is no risk of a high-voltage electric shock to occupants or servicing technicians. A risk of potential damage to the steering system (due to electrical current passing through) cannot be ruled out. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect the 12V battery charging cable and repair or replace it if necessary, free of charge. The inspection and, if necessary, the repair should take less than an hour to complete. Replacement of the 12V battery cable (if needed) will take up to three hours to complete. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule and for parts ordering (if needed). What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. Precautions you should take As a precaution, owners of affected vehicles are advised to park outside away from buildings or other structures and other vehicles due to the potential risk of vehicle fire due to this condition. If the vehicle develops a short circuit due to the recall condition, there will be warning messages in the display advising of low 12V battery charge while driving. In rare cases it is possible that there may be a burning smell, smoke, sparks or fire near the left front of the vehicle. Contact an authorized dealer without delay if your vehicle experiences any of these conditions. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 8 of 22 Repair Overview  Inspect clearance between 12V battery cable and steering shaft.  If necessary, re-position or replace cable. NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. Required Tools Gauge – Gap Adjustment -3371- (or equivalent nonconductive measuring device) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 9 of 22 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required.  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.  Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first. Proceed to Section B The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 10 of 22 Section B – Inspection Procedure  Turn the steering wheel all the way to the right.  From the left front wheel well, inspect the clearance between the steering shaft <1> and the 12V battery cable <2>.  There should be a minimum clearance of 10 mm. This can be measured with Gap Adjustment gauge -3371-, or an equivalent, non-conductive measuring device.  If the clearance between the 12V battery cable and the steering shaft is 10mm or more: o No further work is required. o Proceed to Section E.  If the clearance between the 12V battery cable and the steering shaft is less than 10mm and the cable insulation is not damaged: o The cable must be re-positioned. o Proceed to Section C.  If the 12V battery cable is making contact with the steering shaft, and the cable insulation is damaged to the point that the copper wire is exposed (as shown in the NOK photo): o THE VEHICLE MUST NOT BE RETURNED TO THE CUSTOMER. o DO NOT DRIVE THE VEHICLE. o The 12V battery cable must be replaced. o Proceed to Section D. NOTE If only light surface wear is present on the insulation, cover the area with fabric tape and re-position the cable as described in Section C. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 11 of 22 Section C – 12V Battery Cable Re-positioning Procedure Rework overview:  A tie wrap will be used to move the 12V battery cable away from the steering shaft.  Tape must be applied to the 12V battery cable in <area A> to prevent damage to the cable insulation.  The tie wrap will be installed around the 12V battery cable in <area A> and through hole <B> on the voltage converter. NOTE Photo taken from underhood with 12V battery and battery tray removed for clarity. This work can be performed through the left front wheel well, without removing the left front wheel. NOTE It may be difficult to move the cable at lower temperatures (under 40°F/4.5°C). Allowing the vehicle to warm up in the workshop will aid in repositioning the cable, if needed. Apply tape to 12V battery cable: Part Number Part Description N -105-920-02 Cloth tape  Apply tape to 12V battery cable so a minimum of 20mm of the 12V battery cable insulation is covered.  The tape must be applied with a minimum of 50% overlay between windings, starting at the cable branch. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 12 of 22 Install tie wrap and reposition 12V battery cable: Part Number Part Description N -106-622-01 Tie wrap  Install the new tie wrap through the hole in the voltage converter <arrow A> and around the 12V battery cable near the branch in the harness <arrow B>.  Install new tie wrap <1> approximately 20mm from the existing tie wrap <2>.  The new tie wrap must be installed so the teeth are facing outwards (smooth side against the cables).  Tighten tie wrap just enough so a minimum clearance of 10 mm between the 12V battery cable and the steering shaft is achieved. Do not overtighten.  Cut off excess tie wrap material and ensure the tie wrap “buckle” does not make contact with any other harnesses. Proceed to Section E The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 13 of 22 Section D – Replacing 12V Battery Cable Replacement overview:  If the 12V battery cable was making contact with the steering shaft and copper wiring was exposed, the cable requires replacement.  The new cable will be installed as an overlay.  The new cable should not have to be repositioned.  While the new cable is on order: o THE VEHICLE MUST NOT BE RETURNED TO THE CUSTOMER. o DO NOT DRIVE THE VEHICLE. De-energize the high-voltage system: DANGER High voltage increases the risk of fatal injury Electrocution can cause severe bodily or fatal injury Have a high-voltage technician or a high-voltage expert de-energize the high-voltage system.  Follow the Guided Functions test plan steps.  Pay close attention to all of the test plan steps. Remove brace:  Remove the bolts <2>.  Remove the impact member <1>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 14 of 22 Remove covers:  Release the hook <3>.  Remove the high-voltage connection cover <2>.  When removing the high-voltage connection cover <1> the cover has to lifted up at the connection to the firewall in the <direction of arrow>.  The washer fluid filler neck will have to be unclipped and moved to the side. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 15 of 22 Remove 12V battery:  Open the negative terminal cover above the battery monitoring control module <3>.  Loosen the nut <1> several turns and remove the battery monitoring control module <3> from the battery negative terminal.  Disconnect the connector <2> from the Battery Monitoring Control Module -J367-.  Wait 1 minute.  Check the voltage of the 12V vehicle electrical system using a commercially available voltmeter.  The voltage must be 0V.  Release the hooks <arrows>.  Remove the cover <1>.  Loosen the nut <2>.  Remove the wire <1>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 16 of 22  Loosen the nut <1>.  Remove wires <2> and <3>.  Loosen nut <4> and remove the cable from the SA fuse panel.  Release the retaining straps for the bracket for fuse panel A <1> in the direction of <arrow>.  Remove the bracket for fuse panel A <1> and move it to the side with the wires still connected.  Loosen the nut <2> several turns and remove the positive terminal battery clamp <1>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 17 of 22  Remove the bolt <3>.  Remove the bracket <2>.  Remove the battery <1> in the direction of travel from the battery tray and lift it upward out of the engine compartment. Remove battery tray:  Remove the bolts <2>.  Disconnect the cable tie from the battery tray <1>.  Remove the battery tray <1>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 18 of 22 Disconnect 12V cable from voltage converter:  Lift up the positive cable cap <5>.  Remove the bolt <4>. Overlaying 12V cable:  Cut the existing 12V cable ends close to the branches of the wiring harness.  Leave some of the cable ends protruding from the wiring harness and wrap the ends in cloth tape.  Overlay and wrap the new 12V cable onto the existing wiring harness with cloth tape. The new cable should be wrapped to match how the original cable appeared.  After the overlay is complete, add yellow electrical tape in a few visible areas around the wiring harness to indicate a wiring repair has been performed. Connect 12V cable end to voltage conveter:  Torque 12V battery cable bolt to 20 Nm.  Reinstall cable cap in the reverse order of removal. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 19 of 22 Reinstall battery tray and 12V battery:  Installation is the reverse order of removal.  Torque battery tray bolts to 9 Nm.  Insert the battery into the battery tray <1> so that the battery clamping strip touches the rear and side stops <arrows>. CAUTION Risk of short circuit The battery cable cover <1> must be installed before tightening the battery negative terminal clamp. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 20 of 22  Torque battery hold-down bolt <9> to 20 Nm.  Torque battery terminals to 5 Nm.  Torque power cables on top of battery to 6 Nm (except voltage converter cable).  Torque nut <1> for voltage converter cable to 12 Nm.  Install covers.  Install impact member and torque bolts to 20 Nm. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 21 of 22 Recommission the high-voltage system: DANGER High voltage increases the risk of fatal injury Electrocution can cause severe bodily or fatal injury Have a high-voltage technician or a high-voltage expert recommission the high-voltage system.  Follow the Guided Functions test plan steps.  Pay close attention to all of the test plan steps. Proceed to Section E The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. January 2023 97HA Page 22 of 22 Section E – Campaign Completion Label Install Campaign Completion Label  Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section F Section F – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 97HA_DLR_LAUNCH Repair Available – Safety Recall 97HA / 12V Battery Charging Cable This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: January 04, 2023 Issue: On affected vehicles (rear-wheel drive only), the 12V battery charging cable may contact the steering column shaft, causing the cable insulation to wear through. If this happens, it may result in a short circuit. A short circuit can lead to a loss of motive power while driving which increases the risk of a crash. A short circuit in this case also increases the risk of a vehicle fire. The affected cable is a low voltage cable; therefore there is no risk of a high-voltage electric shock to occupants or servicing technicians. A risk of potential damage to the steering system (due to electrical current passing through) cannot be ruled out. Precautions: If the vehicle develops a short circuit due to the recall condition, there will be warning messages in the display advising of low 12V battery charge while driving. In rare cases it is possible that there may be a burning smell, smoke, sparks or fire near the left front of the vehicle. As a precaution, owners of affected vehicles are advised to park outside away from buildings or other structures and other vehicles due to the potential risk of vehicle fire due to this condition. The affected cable is a low voltage cable; therefore there is no risk of a high-voltage electric shock to occupants or servicing technicians. Repair:  REPAIR AVAILABLE – January 04, 2023 / Inspect the 12V battery charging cable and repair or replace it if necessary.  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: There will be no parts allocation. Please reference the Repair Projection Tool to view your potential VIN population. Parts will be managed by Free Order. If 12V cable is required, this will be VIN to Order. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2023 2023 ID4 1,042 CAN 2023 2023 ID4 42 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – January 2023 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 97HA USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 22V956 Subject: Safety Recall 97HA – 12V Battery Charging Cable Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 model year Volkswagen ID.4 vehicles equipped with rear-wheel drive. Our records show that you are the owner of a vehicle affected by this action. What is the issue? On affected vehicles (rear-wheel drive only), the 12V battery charging cable may contact the steering column shaft, causing the cable insulation to wear through. If this happens, it may result in a short circuit. A short circuit can lead to a loss of motive power while driving which increases the risk of a crash. A short circuit in this case also increases the risk of a vehicle fire. The affected cable is a low voltage cable; therefore there is no risk of a highvoltage electric shock to occupants or servicing technicians. A risk of potential damage to the steering system (due to electrical current passing through) cannot be ruled out. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect the 12V battery charging cable and repair or replace it if necessary, free of charge. The inspection and, if necessary, the repair should take less than an hour to complete. Replacement of the 12V battery cable (if needed) will take up to three hours to complete. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule and for parts ordering (if needed). What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-adealer. Precautions you should take As a precaution, owners of affected vehicles are advised to park outside away from buildings or other structures and other vehicles due to the potential risk of vehicle fire due to this condition. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 97HA USA IMPORTANT SAFETY RECALL If the vehicle develops a short circuit due to the recall condition, there will be warning messages in the display advising of low 12V battery charge while driving. In rare cases it is possible that there may be a burning smell, smoke, sparks or fire near the left front of the vehicle. Contact an authorized dealer without delay if your vehicle experiences any of these conditions. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 97HA USA CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> El presente aviso corresponde a su vehículo: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 22V956 Asunto: Campaña de llamada a revisión por motivos de seguridad 97HA: Cable de carga de batería de 12V Estimado propietario de un vehículo Volkswagen: El presente aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tráfico y Vehículos Motorizados de EE. UU. Volkswagen ha determinado que existe un defecto relacionado con la seguridad de los vehículos motorizados en ciertos vehículos Volkswagen ID.4 modelo 2023 equipados con tracción trasera. Nuestros registros indican que usted es propietario de uno de los vehículos afectados por esta campaña. ¿Cuál es el problema? En los vehículos afectados (solamente los de tracción trasera), es posible que el cable de carga de la batería de 12V haga contacto con el eje de la columna de dirección, lo que causa el desgaste del aislamiento del cable. Si esto sucede, puede generar un cortocircuito. Un cortocircuito puede llevar a una pérdida de energía motriz mientras conduce, lo que aumenta el riesgo de chocar. En este caso un cortocircuito también aumenta el riesgo de que se incendie el vehículo. El cable afectado es un cable de voltaje bajo. Por lo tanto, no hay riesgo de que los ocupantes o los técnicos de servicio sufran una descarga eléctrica de alto voltaje. No se puede descartar un riesgo de posibles daños en el sistema de dirección (debido al paso de corriente eléctrica). ¿Qué haremos? Para corregir este defecto, su concesionario Volkswagen autorizado inspeccionará el cable de carga de batería de 12V y lo reparará o reemplazará, si es necesario, de forma gratuita. La inspección y la reparación (si es necesaria) deben tomar menos de una hora en realizarse. El reemplazo del cable de batería de 12V (de ser necesario) tomará hasta tres horas en realizarse. No obstante, considere la posibilidad de que su concesionario necesite tiempo adicional para la preparación del servicio, la organización del horario del taller y el pedido de las partes (de ser necesario). ¿Qué debe hacer? Comuníquese con su concesionario Volkswagen autorizado de inmediato para programar este servicio de revisión. Para concertar una cita en línea, visite www.vw.com/find-a-dealer. ¿Qué precauciones debe tomar? Como precaución, se les aconseja a los propietarios de los vehículos afectados estacionar afuera y lejos de los edificios u otras estructuras y otros vehículos debido al posible riesgo de que se incendie el vehículo por esta condición. Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 97HA USA CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD Si el vehículo desarrolla un cortocircuito debido a la condición de la llamada a revisión, aparecerán mensajes de advertencia de carga baja de la batería de 12V en la pantalla mientras conduce. En muy pocos casos es posible que haya un pequeño olor a quemado, humo, chispas o fuego cerca de la parte delantera izquierda del vehículo. Póngase en contacto de inmediato con el concesionario autorizado si su vehículo sufre cualquiera de estas condiciones. Vehículos rentados y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros. ¿De qué otra forma podemos ayudarlo? Si su concesionario Volkswagen autorizado no le brinda este servicio de forma gratuita dentro de un plazo razonable o no está en condiciones de hacerlo, o si tiene alguna pregunta sobre este aviso, póngase en contacto con nosotros mediante el medio de comunicación que prefiera a través de www.vw.com/contact o por teléfono al 800-893-5298. Verificación de su vehículo para campañas de llamada a revisión o de servicio vigentes Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio). Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o ingresar a http://www.safercar.gov. Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; sin embargo, hemos tomado esta medida para garantizar su seguridad y su continua satisfacción con el vehículo. Atentamente, Defensa del Consumidor de Volkswagen

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