97ZZ High Voltage Battery Control Module May Restart – 2021 Volkswagen ID.4

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February 1, 2023 NHTSA CAMPAIGN NUMBER: 23V040000

High Voltage Battery Control Module May Restart

A reset or deactivation may cause a loss of drive power, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V040

Manufacturer Volkswagen Group of America, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 20,904

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 ID.4 vehicles. Software programing may cause the high voltage (HV) battery management control module to reset or the pulse inverter to deactivate.

 

Remedy

Dealers will update the HV battery management control unit and the pulse inverter control unit software, free of charge. Owner notification letters are expected to be mailed March 31, 2023. Owners may contact Volkswagen’s customer service at 1-800-893-5298. Volkswagen’s number for this recall is 97ZZ.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Volkswagen has a Recall

 


High Voltage (HV) Battery Management Control Module Software

Affected Vehicles

Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2021 2021 ID4 20,904
CAN 2021 2021 ID4 1,433

 

Problem Description

The high voltage (HV) battery management control unit may reset or, in rare events, the pulse inverter may be deactivated while driving. If the HV battery management control unit resets while driving, the vehicle’s electric motor will not be supplied with power for the duration of the reset. This may lead to a loss of propulsion without warning, and may increase the risk of a crash.

 

Corrective Action

Update software for the HV battery management control unit and the pulse inverter control unit.
Additionally, certain vehicles included in this recall that were produced within a specific time period may also receive non-recall-related hardware and software improvements free of charge. These updates can include installing a more robust 12-volt battery, as well as software improvements and multiple security patches, as well as an updated version of the owner’s manual.

 

Precautions

If the recall condition described above occurs in the vehicle, the driver will receive an immediate warning in the instrument cluster. Customers experiencing this situation are advised to contact their authorized Volkswagen dealer without delay for an appointment to have the vehicle diagnosed.

As a reminder, the vehicle owner’s manual contains important information regarding the vehicle’s warning lights and messages. We encourage customers and anyone who drives the vehicle to review the owner’s manual to become familiar with the types of vehicle indicators, warnings and messaging they may see.

 

Code Visibility

On February 06, 2023, the campaign code was applied to affected vehicles.

 

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Safety Recall 97ZZ • High Voltag(HV) Battery Management Control Module Software

This safety recall can be performed at any authorized Volkswagen dealer, and should be scheduled without delay.

 

Service Action 93P7 • HV Battery Cell Module()

According to our records, your vehicle will need battery cell module(s) replaced under this action. Only a certified Volkswagen High Voltage battery repair dealer can perform repairs under this service actidn. When making your appointment for this service action, please ensure your dealer is a certified Volkswagen High Voltage battery repair dealer.

 

What Y.OU should do:

Please contact your certified Volkswagen battery repair dealer to schedule this work as soon as possible. We expect that your vehicle will need to remain at the dealership for at least a one ( 1) day for the safety recall remedy, and for an additional three (3) days for the service action work. Your dealer may need additional time for the preparation of the

repair, as well as to accommodate their daily workshop schedule.

To locate the nearest Volkswagen High Voltage Battery Repair Certified dealer, please visit: httP-s://www.vw.com/en/dealersearch.html

We thank you for your continued patience. Our dealers are ready and looking forward to hearing from you soon.

 


Frequently Asked Questions (FAQ)

ACTION SUMMARY

Campaign

Safety Recall 97ZZ – High-Voltage Battery Management Control Module Software

 

Action Status

REPAIR AVAILABLE

 

Market(s)

USA & Canada

 

Affected Vehicles

Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2021 2021 ID4 20,904
CAN 2021 2021 ID4 1,433

 

Problem Description

The high voltage (HV) battery management control module may reset or, in rare events, the pulse inverter may be deactivated while driving. If the HV battery management control module resets while driving, the vehicle’s electric motor will not be supplied with power for the duration of the reset. This may lead to a loss of propulsion without pre-warning and may increase the risk of a crash.

 

Precautions

Volkswagen has not issued a stop drive for this recall. Affected vehicles can continue to be driven as usual.

In the interim, if the recall condition described above occurs in a vehicle, the driver will receive an immediate warning in the instrument cluster. Customers experiencing this situation are advised to contact their authorized Volkswagen dealer without delay for an appointment to have the vehicle diagnosed.

As a reminder, the vehicle owner’s manual contains important information regarding your vehicle’s warning lights and messages. Anyone who drives the  vehicle should review the owner’s manual to become familiar with the types of vehicle indicators, warnings and messaging that they may see.

 

Customer Notification

In March 2023, owners will receive the official recall notification letter via first-class mail. The letter will provide information of the next steps owners can take to obtain the recall remedy.

 

Repair Available

March 29, 2023

 

Is a loaner vehicle being covered under this action?

Please refer to the claiming instructions in the campaign circular for complete details.

 

What should dealers do if they have any affected vehicles in inventory?

Dealers can use their most current OMD Web report to identify any affected vehicles that may be in their inventory.

In the interest of customer safety and satisfaction, affected vehicles should be kept in a secure area where they cannot be made available for sale, lease, trade or demonstrator use until this repair has been performed.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS 

New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale

IMPORTANT!

This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

 

What if dealers have additional questions?

Dealers with additional questions about this or any other campaign should contact Warranty. Direct press inquiries to Volkswagen Public Relations.

IMPORTANT!

This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

 


Chronology :

July 2021: Reports from Europe received regarding potential software issue in HV battery management system.
Analysis started.

September 2021: Testing of potential consequence conducted and risk assessment initiated. Risk assessment indicated no unreasonable risk for motor vehicle safety.

September 2021 – August 2022: Ongoing data monitoring for this HV battery control unit issue, based on limited number of fault entries observed in data received from the field and the fact that no crash or injury allegation were observed related to this topic

January 2022: The supplier reported an issue with the pulse inverter software that could potentially lead to the deactivation of the pulse inverter. Analysis started.

August – September 2022: VOQ’s were analyzed for the ID.4 alleging potential stalling events. Some reports from the US market indicated that the battery management software issue could have led to stalling allegations at ID.4 vehicles. These reports were discussed with ODI during a Quarterly Meeting. Further investigations and analysis were initiated.

October 12, 2022: Topic was presented in Volkswagen Product Safety Committee. No unreasonable risk to motor vehicle safety determined since steering and braking functions are not affected. Vehicle remains fully controllable. After restart vehicle will operate normal. Decision to address this issue as a service campaign January 25, 2023: Topic was presented in Volkswagen Product Safety Committee. An update of potential field data from the US market was presented. Based on this information a recall was decided. The recall decision is based on identified fault entries in US vehicles which indicate that the recall condition could have been present: HV battery CU 384/pulse inverter 32

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
VOLKSWAGEN ID.4 2021

 


21 Associated Documents

Defect Notice 573 Report

RCLRPT-23V040-5903.PDF 216.143KB

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Recall Acknowledgement

RCAK-23V040-7196.pdf 645.853KB

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Volkswagen – Dealer Advance Notice – February 2023

RCMN-23V040-9182.pdf 236.796KB

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Volkswagen – Dealer Field Supplemental Email – February 2023

RCMN-23V040-2737.pdf 644.528KB

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Volkswagen – Customer Communications – February 2023

RMISC-23V040-6264.pdf 43.706KB

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Volkswagen – Field Dealer FAQ – February 2023

RMISC-23V040-2214.pdf 181.458KB

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Volkswagen – Recall FAQ – February 2023

RMISC-23V040-0015.pdf 632.438KB

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Volkswagen – Dealer OM Allocation Notice – March 2023

RCMN-23V040-5503.pdf 126.197KB

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Remedy Instructions and TSB

RCRIT-23V040-2959.pdf 3551.042KB

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Volkswagen – 97ZZ Repair Checklist – March 2023

RMISC-23V040-6779.pdf 146.449KB

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Volkswagen – Technical Modifications – March 2023

RMISC-23V040-3290.pdf 57.399KB

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Volkswagen – Dealer Launch Notice – March 2023

RCMN-23V040-7515.pdf 217.719KB

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VolkswagenVW Field Dealer FAQ – March 2023

RMISC-23V040-8739.pdf 196.594KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V040-3674.pdf 113.014KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V040-3493.pdf 99.673KB

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Volkswagen – 93P7 Customer Email – April 2023

RMISC-23V040-7056.pdf 41.138KB

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Volkswagen – 93P7 Customer Email – April 2023

RMISC-23V040-1309.pdf 51.886KB

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Remedy Instructions and TSB

RCRIT-23V040-4465.pdf 3590.651KB

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Volkswagen – 97ZZ VW Dealer Revision Notice – May 2023

RCMN-23V040-5329.pdf 119.498KB

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Remedy Instructions and TSB

RCRIT-23V040-6158.pdf 3553.05KB

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Volkswagen – 97ZZ Dealer Revision Notice – June 2023

RCMN-23V040-8399.pdf 117.443KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V040&docType=RCL

 


 

Reprogramming

Overview – Introduction

The Immobilizer is a theft-deterrent device that adds a layer of security to VWGoA vehicles that include the following brands: Audi, Bentley, Lamborghini, and VW. Certain repairs such as replacing emission parts cannot be performed without resetting the immobilizer code for the vehicle. This is done by a technician using the VAS for PC software to synchronize the immobilizer code embedded in the ignition key with other codes resident on parts such as the Transmission Control Module, Engine Control Module, and Instrument Cluster.

 

Before you can replace an emission part

Whenever you replace an emission-related control module, the immobilizer must be reset using the VAS for PC software. This can only be done if you meet the following requirements:

  • You have enrolled into the program (see step 1 - Complete Pass Thru Enrollment Forms)
  • You have received an email from VWGoA that contains a Security ID and Password to access the immobilizer application hosted in Germany
  • You have received an email from VWGoA that contains a certificate file (e.g. IndepeDeale.30001.300999.pfx)
  • You have installed the certificate onto your PC
  • You have obtained a J 2534-1 Pass Thru device (see recommended J 2534-1 Pass Thru devices)
  • You have performed the steps outlined in VAS for PC Setup

 

Recommended J 2534-1 Pass Thru devices

Pass thru devices are available for purchase from a recommended Manufacturer for registered workshops to perform Immobilizer functions. The Pass Thru devices that have been tested to work with VAS for PC follow:

 
  • I+ME Pass-Thru+XS

Available from ACTIA Corp.

https://www.actiaus.com, https://www.passthruxs.com or (734) 266-2083

97ZZ High Voltage Battery Control Module May Restart - 2021 Volkswagen ID.4 | small light

Available from Drew Technologies, Inc. https://www.drewtech.com or (734) 222-5228

 
  • Blue Streak iflash Global Programmer

Available from Blue Streak Electronics https://www.bsecorp.com or (905) 669-4812 Email at Info@bsecorp.com

97ZZ High Voltage Battery Control Module May Restart - 2021 Volkswagen ID.4 | small light

Available from Dearborn Group Technology https://www.dgtech.com or (248) 488-2080

Email at sales@dgtech.com

Note: Currently, Pass Thru re-programming supports SAE J2534-1 version 4.04 only. Please ensure that you have installed the appropriate driver for your Pass Thru device. For details read the documentation shipped with your device or contact the manufacturer.

Immobilizer-Reprogramming-Instructions

 

J2534 Pass Thru devices

97ZZ High Voltage Battery Control Module May Restart - 2021 Volkswagen ID.4 | small light CarDAQ-Plus 3
97ZZ High Voltage Battery Control Module May Restart - 2021 Volkswagen ID.4 | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
97ZZ High Voltage Battery Control Module May Restart - 2021 Volkswagen ID.4 | small light CarDAQ-M Auto Universal Diagnostic Scanner and Programming Tool VSI J2534
97ZZ High Voltage Battery Control Module May Restart - 2021 Volkswagen ID.4 | small light CarDAQ-M Modular PassThru J2534
97ZZ High Voltage Battery Control Module May Restart - 2021 Volkswagen ID.4 | small light Drew Tech Mongoose Pro ISO-CAN
97ZZ High Voltage Battery Control Module May Restart - 2021 Volkswagen ID.4 | small light VSI J2534 ECU Reprogrammer & Diagnostic Adapter
97ZZ High Voltage Battery Control Module May Restart - 2021 Volkswagen ID.4 | small light Autel (AULMF2534) MaxiFlash Pro
97ZZ High Voltage Battery Control Module May Restart - 2021 Volkswagen ID.4 | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
97ZZ High Voltage Battery Control Module May Restart - 2021 Volkswagen ID.4 | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
VXDIAG VCX Nano Compatible for GM/OPEL with GDS2 and Tech2WIN System Diagnostic Tool
GODIAG J2534

 

https://erwin.vw.com

https://erwin.audiusa.com

 


 

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Last update on 2024-02-17 / Affiliate links / Images from Amazon Product Advertising API

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