20DV Fuel Pump May Break – 2022 Volkswagen TAOS

March 29, 2023 NHTSA CAMPAIGN NUMBER: 23V214000

Fuel Pump May Break

A sudden engine stall can increase the risk of a crash.

 

NHTSA Campaign Number: 23V214000

Manufacturer Volkswagen Group of America, Inc.

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 15,874

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 TAOS vehicles. The fuel delivery pump may break, which could cause a sudden engine stall.

 

Remedy

Dealers will replace the fuel pump, free of charge. Owner notification letters are expected to be mailed May 26, 2023. Owners may contact Volkswagen’s customer service at 1-800-893-5298. Volkswagen’s number for this recall is 20DV.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Volkswagen has a Recall

 


Affected Vehicles

Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2022 2022 TAOS 15,874
CAN 2022 2022 TAOS 671

 

Issue:

The fuel delivery module inside the fuel tank may break while the vehicle is in operation. This may lead to the failure of the fuel delivery module and the Check Engine and/or EPC light will illuminate in the instrument panel. In rare cases, there may be a sudden loss of engine power. This does not lead to a fuel leak. A sudden loss of engine power can lead to a crash without warning.

 

Repair:

  • REPAIR NOT YET AVAILABLE
  • Check daily campaign open inventory report or OMD for affected vehicles in inventory.
  • Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed.

 

Precautions:

If the fuel delivery module breaks, the Check Engine and/or EPC light will illuminate in the instrument panel. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected.

 


Frequently Asked Questions (FAQ)

ACTION SUMMARY
Campaign Code Safety Recall 20DV – Fuel Delivery Module
Action Status REPAIR NOT YET AVAILABLE
Market(s) USA & Canada
Affected Vehicles
Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2022 2022 TAOS 15,874
CAN 2022 2022 TAOS 671
Problem Description The fuel delivery module inside the fuel tank may break while the vehicle is in operation resulting in a sudden loss of engine power. The check engine and/or EPC light will illuminate in the instrument panel if this happens. This does not lead to a fuel leak. A sudden loss of engine power can lead to a crash without warning.
Precautions If the fuel delivery module breaks, the Check Engine and/or EPC light will illuminate in the instrument panel. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety

Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

VIN Lookup Visibility – NHTSA safercar.gov and vw.com:  On or about April 6, 2023, the campaign code will appear for affected vehicles in the VIN lookup tool(s).  Customers can check a vehicle’s eligibility for repair under this or any other recall/service campaign by clicking on the Look Up Recalls link at www.vw.com and entering the Vehicle Identification Number (VIN). 

 

What is the status of this recall repair?

The recall repair is not yet available.

 

Why has this recall been announced when dealers are not yet able to perform the repairs?

Once a determination of safety defect or noncompliance is made, the law requires auto manufacturers to notify the government promptly – regardless of parts/repair availability.

 

What if a customer requests that their vehicle be repaired immediately?

Any vehicle experiencing issues should be diagnosed/repaired by an authorized dealer following existing repair guidelines.

IMPORTANT!

This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

If a vehicle is not currently experiencing any issues, please inform the customer that a repair solution is pending, and that they will receive formal notification via first-class mail once the repair is available. Once the customer receives formal notification, they may contact their authorized dealer to schedule the repair.

 

What should dealers do if they have any affected vehicles in inventory?

Dealers can use their most current OMD Web report to identify any affected vehicles that may be in their inventory. In the interest of customer safety and satisfaction, affected vehicles should be kept in a secure area where they cannot be made available for sale, lease, trade or demo use until this repair has been performed.

 

Who should dealers contact if they have additional questions?

Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries should be directed to Volkswagen Public Relations.

IMPORTANT!

This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

 


Chronology :

December 20, 2022: NHTSA provides agenda for Quarterly Meeting and asks for more information on complaints related to “stall while driving” on MY 2022 Taos vehicles.

January 2023: In preparation for the NHTSA Quarterly Meeting, the topic is analyzed and determined to be potentially related to failure of certain fuel pumps.

January 25, 2023: NHTSA Quarterly meeting. Present preliminary field data to NHTSA.

February 2023: Continue analyzing technical background, failure rate, and potentially affected population.

March 13, 2023: Present topic to the Volkswagen de Mexico Product Safety Committee, which decides to escalate the topic to the Volkswagen Product Safety Committee.

March 22, 2023: Presented topic to Volkswagen Product Safety Committee which decides a recall.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
VOLKSWAGEN TAOS 2022

 


4 Associated Documents

Defect Notice 573 Report

RCLRPT-23V214-9655.PDF 215.276KB

RCLRPT-23V214-9655

 


Recall Acknowledgement

RCAK-23V214-6952.pdf 646.018KB

RCAK-23V214-6952

 


Volkswagen – Dealer Advance Notice – April 2023

RCMN-23V214-2125.pdf 232.214KB

RCMN-23V214-2125

 


Volkswagen – 20DV Dealer Field FAQ – April 2023

RMISC-23V214-4495.pdf 174.367KB

RMISC-23V214-4495

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V214&docType=RCL

 


 

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