March 29, 2023 NHTSA CAMPAIGN NUMBER: 23V214000
A sudden engine stall can increase the risk of a crash.
NHTSA Campaign Number: 23V214000
Manufacturer Volkswagen Group of America, Inc.
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 15,874
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 TAOS vehicles. The fuel delivery pump may break, which could cause a sudden engine stall.
Remedy
Dealers will replace the fuel pump, free of charge. Owner notification letters are expected to be mailed May 26, 2023. Owners may contact Volkswagen’s customer service at 1-800-893-5298. Volkswagen’s number for this recall is 20DV.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Volkswagen has a Recall
Affected Vehicles
| Country | Beginning Model Year | Ending Model Year | Vehicle | Vehicle Count |
| USA | 2022 | 2022 | TAOS | 15,874 |
| CAN | 2022 | 2022 | TAOS | 671 |
Issue:
The fuel delivery module inside the fuel tank may break while the vehicle is in operation. This may lead to the failure of the fuel delivery module and the Check Engine and/or EPC light will illuminate in the instrument panel. In rare cases, there may be a sudden loss of engine power. This does not lead to a fuel leak. A sudden loss of engine power can lead to a crash without warning.
Repair:
- REPAIR NOT YET AVAILABLE
- Check daily campaign open inventory report or OMD for affected vehicles in inventory.
- Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed.
Precautions:
If the fuel delivery module breaks, the Check Engine and/or EPC light will illuminate in the instrument panel. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected.
Frequently Asked Questions (FAQ)
| ACTION SUMMARY | ||||||||||||||||
| Campaign Code | Safety Recall 20DV – Fuel Delivery Module | |||||||||||||||
| Action Status | REPAIR NOT YET AVAILABLE | |||||||||||||||
| Market(s) | USA & Canada | |||||||||||||||
| Affected Vehicles |
|
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| Problem Description | The fuel delivery module inside the fuel tank may break while the vehicle is in operation resulting in a sudden loss of engine power. The check engine and/or EPC light will illuminate in the instrument panel if this happens. This does not lead to a fuel leak. A sudden loss of engine power can lead to a crash without warning. | |||||||||||||||
| Precautions | If the fuel delivery module breaks, the Check Engine and/or EPC light will illuminate in the instrument panel. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. | |||||||||||||||
| IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
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| VIN Lookup Visibility – NHTSA safercar.gov and vw.com: On or about April 6, 2023, the campaign code will appear for affected vehicles in the VIN lookup tool(s). Customers can check a vehicle’s eligibility for repair under this or any other recall/service campaign by clicking on the Look Up Recalls link at www.vw.com and entering the Vehicle Identification Number (VIN). | ||||||||||||||||
What is the status of this recall repair?
The recall repair is not yet available.
Why has this recall been announced when dealers are not yet able to perform the repairs?
Once a determination of safety defect or noncompliance is made, the law requires auto manufacturers to notify the government promptly – regardless of parts/repair availability.
What if a customer requests that their vehicle be repaired immediately?
Any vehicle experiencing issues should be diagnosed/repaired by an authorized dealer following existing repair guidelines.
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
If a vehicle is not currently experiencing any issues, please inform the customer that a repair solution is pending, and that they will receive formal notification via first-class mail once the repair is available. Once the customer receives formal notification, they may contact their authorized dealer to schedule the repair.
What should dealers do if they have any affected vehicles in inventory?
Dealers can use their most current OMD Web report to identify any affected vehicles that may be in their inventory. In the interest of customer safety and satisfaction, affected vehicles should be kept in a secure area where they cannot be made available for sale, lease, trade or demo use until this repair has been performed.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries should be directed to Volkswagen Public Relations.
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Chronology :
December 20, 2022: NHTSA provides agenda for Quarterly Meeting and asks for more information on complaints related to “stall while driving” on MY 2022 Taos vehicles.
January 2023: In preparation for the NHTSA Quarterly Meeting, the topic is analyzed and determined to be potentially related to failure of certain fuel pumps.
January 25, 2023: NHTSA Quarterly meeting. Present preliminary field data to NHTSA.
February 2023: Continue analyzing technical background, failure rate, and potentially affected population.
March 13, 2023: Present topic to the Volkswagen de Mexico Product Safety Committee, which decides to escalate the topic to the Volkswagen Product Safety Committee.
March 22, 2023: Presented topic to Volkswagen Product Safety Committee which decides a recall.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| VOLKSWAGEN | TAOS | 2022 |
4 Associated Documents
Defect Notice 573 Report
RCLRPT-23V214-9655.PDF 215.276KB
RCLRPT-23V214-9655
Recall Acknowledgement
RCAK-23V214-6952.pdf 646.018KB
RCAK-23V214-6952
Volkswagen – Dealer Advance Notice – April 2023
RCMN-23V214-2125.pdf 232.214KB
RCMN-23V214-2125
Volkswagen – 20DV Dealer Field FAQ – April 2023
RMISC-23V214-4495.pdf 174.367KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V214&docType=RCL
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-214 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Submission Date : Volkswagen Group of America, Inc. MAR 29, 2023 NHTSA Recall No. : 23V-214 Manufacturer Recall No. : 20DV Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 15,874 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 VOLKSWAGEN TAOS Vehicle Type : Body Style : Power Train : NR Descriptive Information : 1) The vehicle population was determined by records of the vehicle assembly information. 2) Vehicles not included in the recall are already manufactured with the optimized version of the fuel delivery pump TAOS: 15874 Production Dates : MAR 24, 2021 – AUG 11, 2021 VIN Range 1 : Begin : 3VVCX7B24NM000217 End : 3VVCX7B26NM023384 ✔ Not sequential Description of Defect : Description of the Defect : The fuel delivery module inside the fuel tank may break while the vehicle is in operation. This may lead to the failure of the fuel delivery module and the Check Engine and/or EPC light will illuminate in the instrument panel. In rare cases, there may be a sudden loss of engine power. This does not lead to a fuel leak. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A sudden loss of engine power can lead to a crash without warning. Description of the Cause : Fuel delivery module may get stuck due to 1) a small gap between impeller and casing, 2) deformed impeller and 3) foreign material (Aluminium, Zinc). Identification of Any Warning that can Occur : If the fuel delivery module breaks, the Check Engine and/or EPC light will ent panel. Part 573 Safety Recall Report 23V-214 Page 2 Involved Components : Component Name 1 : Fuel Pump Component Description : Fuel Delivery Unit Component Part Number : 5QM 919 051 H Supplier Identification : Component Manufacturer Name : Volkswagen de Mexico Address : Km. 116 Autopista Mexico-Puebla Puebla Foreign States 72700 Country : Mexico Chronology : December 20, 2022: NHTSA provides agenda for Quarterly Meeting and asks for more information on complaints related to “stall while driving” on MY 2022 Taos vehicles. January 2023: In preparation for the NHTSA Quarterly Meeting, the topic is analyzed and determined to be potentially related to failure of certain fuel pumps. January 25, 2023: NHTSA Quarterly meeting. Present preliminary field data to NHTSA. February 2023: Continue analyzing technical background, failure rate, and potentially affected population. March 13, 2023: Present topic to the Volkswagen de Mexico Product Safety Committee, which decides to escalate the topic to the Volkswagen Product Safety Committee. March 22, 2023: Presented topic to Volkswagen Product Safety Committee which decides a recall. Description of Remedy : Description of Remedy Program : At no cost to customers, dealers will replace the affected fuel delivery unit. Volkswagen will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : 1) All Taos vehicles produced from the start of production until the introduction of an improved fuel delivery unit are included in this recall. 2) Vehicles not included in the recall are already manufactured with an optimized version of the fuel delivery unit Calendar Week 32/21 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-214 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Dealers/owners: On or before May 26, 2023 Planned Dealer Notification Date : MAY 26, 2023 – MAY 26, 2023 Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023 * NR – Not Reported
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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 20DV_DLR_ADV Advance Notice – Safety Recall 20DV / Fuel Delivery Module This notice is for: Dealer Principal General Manager Sales Managers Service Manager Parts Manager Service Consultant Warranty Administrator Technicians Date: April 5, 2023 Issue: The fuel delivery module inside the fuel tank may break while the vehicle is in operation. This may lead to the failure of the fuel delivery module and the Check Engine and/or EPC light will illuminate in the instrument panel. In rare cases, there may be a sudden loss of engine power. This does not lead to a fuel leak. A sudden loss of engine power can lead to a crash without warning. Repair: Precautions: • REPAIR NOT YET AVAILABLE • Check daily campaign open inventory report or OMD for affected vehicles in inventory. • Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed. If the fuel delivery module breaks, the Check Engine and/or EPC light will illuminate in the instrument panel. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 TAOS 15,874 CAN 2022 2022 TAOS 671 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-
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