March 29, 2023 NHTSA CAMPAIGN NUMBER: 23V213000
Vehicle Doors May Open Unexpectedly
A vehicle door that opens unexpectedly while the vehicle is in motion increases the risk of injury.
NHTSA Campaign Number: 23V213
Manufacturer Volkswagen Group of America, Inc.
Components STRUCTURE
Potential Number of Units Affected 16,207
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 ID4 vehicles. The affected vehicles may have been manufactured with door handles that allow water to enter the circuit board assembly, which can cause the door to open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh.
Remedy
Volkswagen dealers will inspect each door handle and replace them, if necessary, free of charge. A vehicle software update will also be performed to update the door handle parameters. Interim letters notifying owners of the safety risk are expected to be mailed May 26, 2023. Owners will receive a second notice once the remedy becomes available. Owners may contact Volkswagen’s customer service at 1-800-893-5298. Volkswagen’s number for this recall is 57J4.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Volkswagen has a Recall
Affected Vehicles
Country | Beginning Model Year | Ending Model Year | Vehicle | Vehicle Count |
USA | 2023 | 2023 | ID4 | 16,207 |
CAN | 2023 | 2023 | ID4 | 1,455 |
Issue:
The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle.
Precautions:
If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected.
Repair:
- REPAIR NOT YET AVAILABLE
- Check daily campaign open inventory report or OMD for affected vehicles in inventory
- Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed.
Frequently Asked Questions (FAQ)
ACTION SUMMARY | ||||||||||||||||
Campaign Code | Safety Recall 57J4 – Door Handles | |||||||||||||||
Action Status | REPAIR NOT YET AVAILABLE | |||||||||||||||
Market(s) | USA & Canada | |||||||||||||||
Affected Vehicles |
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Problem Description | The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle. | |||||||||||||||
Precautions | If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. | |||||||||||||||
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
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VIN Lookup Visibility – NHTSA safercar.gov and vw.com: On or about April 4, 2023, the campaign code will appear for affected vehicles in the VIN lookup tool(s). Customers can check a vehicle’s eligibility for repair under this or any other recall/service campaign by clicking on the Look Up Recalls link at www.vw.com and entering the Vehicle Identification Number (VIN). |
What is the status of this recall repair?
The recall repair is not yet available.
Why has this recall been announced when dealers are not yet able to perform the repairs?
Once a determination of safety defect or noncompliance is made, the law requires auto manufacturers to notify the government promptly – regardless of parts/repair availability.
What if a customer requests that their vehicle be repaired immediately?
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Any vehicle experiencing issues should be diagnosed/repaired by an authorized dealer following existing repair guidelines.
If a vehicle is not currently experiencing any issues, please inform the customer that a repair solution is pending, and that they will receive formal notification via first-class mail once the repair is available. Once the customer receives formal notification, they may contact their authorized dealer to schedule the repair.
What should dealers do if they have any affected vehicles in inventory?
Dealers can use their most current OMD Web report to identify any affected vehicles that may be in their inventory. In the interest of customer safety and satisfaction, affected vehicles should be kept in a secure area where they cannot be made available for sale, lease, trade or demo use until this repair has been performed.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries should be directed to Volkswagen Public Relations.
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Chronology :
January 2023: First field reports of alleged door self-opening on Chattanooga-produced vehicles.
January 19, 2023 -February 22, 2023: Failed parts were requested to be shipped to Chattanooga for discussion with the supplier. Analysis at the supplier started.
February 22, 2023 – March 09, 2023: Supplier root cause analysis from field parts of January finished.
February 28, 2023: NHTSA requested a meeting in order to discuss the field performance of the ID.4 door handles.
March 10, 2023 – March 15, 2023: Checking of parts in stock at the supplier and in production to identify scope and characteristics of good parts versus bad parts.
March 15, 2023: Presentation of the topic at the Volkswagen Product Safety Committee, determination of affected vehicle population started.
March 22, 2023: Topic was presented in the Volkswagen Product Safety Committee and a recall was decided.
Total known Cases ID.4 produced in the Chattanooga plant: 10
Volkswagen received ten (10) warranty claims with repair dates as follows:
- 01/06/2023
- 01/11/2023
- 01/13/2023
- 01/17/2023
- 01/02/2023
- 02/02/2023
- 02/03/2023
- 02/24/2023
- 02/28/2023
- 03/03/2023
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
VOLKSWAGEN | ID 4 | 2023 |
5 Associated Documents
Defect Notice 573 Report
RCLRPT-23V213-9751.PDF 215.841KB
RCLRPT-23V213-9751
Recall Acknowledgement
RCAK-23V213-8371.pdf 646.272KB
RCAK-23V213-8371
Volkswagen – Dealer Stop Sale Notice – April 2023
RCMN-23V213-2034.pdf 235.287KB
RCMN-23V213-2034
Volkswagen – 57J4 Dealer Field FAQ – April 2023
RMISC-23V213-4932.pdf 181.559KB
RMISC-23V213-4932
Recall 573 Report – April 18, 2023
RCLRPT-23V213-4717.PDF 216.229KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V213&docType=RCL
- Direct replacement - this interior door pull handle is designed to match the fit, appearance and function of the original handle on specified vehicles
- Restores functionality - this handle is made to fully restore appearance and functionality after the original part fails
- Durable construction - this part is made from quality materials to ensure reliable performance and long service life
- Trustworthy quality - backed by team of product experts in the United States and more than a century of automotive experience
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
- Driver Side; Front
- Compatible with or fits: 1998 - 2010 Volkswagen Beetle
- Color: Gray
- Front Left Interior Door Pull Handle
- Review Description to Ensure Proper Fit
- Direct replacement - this interior door pull handle is designed to match the fit, appearance and function of the original handle on specified vehicles
- Restores functionality - this handle is made to fully restore appearance and functionality after the original part fails
- Durable construction - this part is made from quality materials to ensure reliable performance and long service life
- Trustworthy quality - backed by team of product experts in the United States and more than a century of automotive experience
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
- Direct replacement - this interior door pull handle is designed to match the fit, appearance and function of the original handle on specified vehicles
- Restores functionality - this handle is made to fully restore appearance and functionality after the original part fails
- Durable construction - this part is made from quality materials to ensure reliable performance and long service life
- Trustworthy quality - backed by team of product experts in the United States and more than a century of automotive experience
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
- For Volkswagen Beetle 1998-2010
- Package Contents: 2x Door Handle Panel, 4x Screw, 4x Spacer
- Matching appearance - this replacement exterior door handle was specifically designed to look and function the same as the original handle on particular vehicles
- Seamless replacement - designed to match the dimensions and specifications of the handle that came stock on the vehicle
- Excellent value - original equipment quality at a lower price
- Ensure fit - this handle is vehicle position specific, so double check you have the correct handle for the same position and side of the vehicle you want to replace
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
- 【Fitment】Compatible with Volkswagen Golf 1999-2006 / Golf City 2007 / Jetta 1999-2010 / Passat 1998-2002
- 【OEM Replacement】OEM Part Number: 3B0837886G; Direct Replacement for the Original Part
- 【This Item Includes】1 X Outer Door Handle Base, Fits Front, Right Side
- 【Quality Construction】Made of High-quality Zinc Metal For Long-Lasting Durability
- 【Note】Professional Installation is Highly Recommended; Installation Instruction is NOT Included
- Fits: 1999-2004 Volkswagen Jetta/ Golf / Bora Mk4
- Compatible Vehicles - Interior door pull handles kit fit for VW Beetle 1998-2010. Suitable for left and right driver and passenger side.
- Upgraded Surface - Hardware brushed black/silver anodized aluminum finish, made of high-quality aluminum alloy, beautiful, sturdy and durable, reduces scratches, is not easy to age.
- Smoother Design - Smooth and comfortable grip to ensure firm grip and non-slip. No longer worry about the aging and stickiness of the armrest board and the handle decoration.
- Easy to Install - 1Pair inside door handle with 4 screws, use the screw kit to fix it on the inner door handle panel. Placed in front positions on the door to keep the car lustre.
- User-Friendly Service - You can enjoy 2 years customer service, any questions in the door handle and installation, please share your questions with us first, we will reply you within 12 hours.
Last update on 2023-06-05 / Affiliate links / Images from Amazon Product Advertising API
This product was presentation was made with AAWP plugin.
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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 57J4_DLR_ADV MANDATORY STOP-SALE NOTICE In the interest of customer safety and satisfaction, affected vehicles must be kept in a secure area where they cannot be made available for sale, lease, trade or demonstrator use until the recall remedy has been performed. Advance Notice – Safety Recall 57J4 / Door Handles This notice s Managers anager ✓ Parts Manager ✓ Service Consultant arranty Administrator ns Date: April 03, 2023 Issue: Precautions: The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle. If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. Repair: • REPAIR NOT YET AVAILABLE • Check daily campaign open inventory report or OMD for affected vehicles in inventory • Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed. Affected Vehicles Country USA CAN Beginning Model Year 2023 2023 Ending Model Year 2023 2023 Vehicle ID4 ID4 Vehicle Count 16,207 1,455 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. END OF MESSAGE-
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-213 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Submission Date : Volkswagen Group of America, Inc. MAR 29, 2023 NHTSA Recall No. : 23V-213 Manufacturer Recall No. : 57J4 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 16,207 Estimated percentage with defect : 15 % Vehicle Information : Vehicle 1 : 2023-2023 VOLKSWAGEN ID4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by production records starting from Start of Production of the ID.4 in the Chattanooga production plant until certified parts were received in vehicle production with countermeasures active. The recalled products differ from products that were not included in the recall because they contain certified parts with countermeasures active at the supplier’s plant in Mexico or the vehicles were produced in other production plants with door handles from a different supplier. ID4: 16207 Production Dates : MAR 03, 2022 – MAR 16, 2023 VIN Range 1 : Begin : 1V2GNPE83PC000220 End : 1V2WNPE85PC022473 ✔ Not sequential Description of Defect : Description of the Defect : The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle. Description of the Cause : Various quality issues at the supplier may cause the door handles to be susceptible to water ingress, which can impact the printed circuit board Part 573 Safety Recall Report 23V-213 Page 2 Identification of Any Warning that can Occur : assembly of the door handle and cause communication issues between the door handle and the door control unit (signaling an open command by the door handle when the handle is not being activated by a person). If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Involved Components : Component Name 1 : Door handle (left front, right front, left rear, r Component Description : Outer door handle Component Part Number : 11K.837.205, 11K.837.206, 11K.839.205, 11K.839.206 Supplier Identification : Component Manufacturer Name : U-Shin Address : Calle Santiago 387 Centro Industrial De Irapuato Foreign States C.P. 36835 Country : Mexico Chronology : January 2023: First field reports of alleged door self-opening on Chattanooga-produced vehicles. January 19, 2023 -February 22, 2023: Failed parts were requested to be shipped to Chattanooga for discussion with the supplier. Analysis at the supplier started. February 22, 2023 – March 09, 2023: Supplier root cause analysis from field parts of January finished. February 28, 2023: NHTSA requested a meeting in order to discuss the field performance of the ID.4 door handles. March 10, 2023 – March 15, 2023: Checking of parts in stock at the supplier and in production to identify scope and characteristics of good parts versus bad parts. March 15, 2023: Presentation of the topic at the Volkswagen Product Safety Committee, determination of affected vehicle population started. March 22, 2023: Topic was presented in the Volkswagen Product Safety Committee and a recall was decided. Total known Cases ID.4 produced in the Chattanooga plant: 10 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-213 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : To be determined. Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : To be determined March 16, 2023: Stop order/Hold notice was issued for Chattanooga ID.4 vehicles and spare parts from affected supplier. March 20, 2023: Chattanooga ID.4 vehicles produced with new pressure test parameter, robotic placement of membrane and increased quality control inspections at the supplier. Recall Schedule : Description of Recall Schedule : Dealers: on or before April 03, 2023 / Owners on or before May 26, 2023 Planned Dealer Notification Date : APR 03, 2023 – APR 03, 2023 Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-213 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : APR 18, 2023 NHTSA Recall No. : 23V-213 Manufacturer Recall No. : 57J4 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 15,989 Estimated percentage with defect : 15 % Vehicle Information : Vehicle 1 : 2023-2023 VOLKSWAGEN ID4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by production records starting from Start of Production of the ID.4 in the Chattanooga production plant until certified parts were received in vehicle production with countermeasures active. The recalled products differ from products that were not included in the recall because they contain certified parts with countermeasures active at the supplier’s plant in Mexico or the vehicles were produced in other production plants with door handles from a different supplier. ID4: 15989 Production Dates : MAR 03, 2022 – MAR 29, 2023 VIN Range 1 : Begin : 1V2GNPE83PC000220 End : 1V2VMPE80PC022492 ✔ Not sequential Description of Defect : Description of the Defect : The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle. Description of the Cause : Various quality issues at the supplier may cause the door handles to be susceptible to water ingress, which can impact the printed circuit board Part 573 Safety Recall Report 23V-213 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 assembly of the door handle and cause communication issues between the door handle and the door control unit (signaling an open command by the door handle when the handle is not being activated by a person). Identification of Any Warning that can Occur : If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Involved Components : Component Name 1 : Door handle (left front, right front, left rear, r Component Description : Outer door handle Component Part Number : 11K.837.205, 11K.837.206, 11K.839.205, 11K.839.206 Supplier Identification : Component Manufacturer Name : U-Shin Address : Calle Santiago 387 Centro Industrial De Irapuato Foreign States C.P. 36835 Country : Mexico Chronology : January 2023: First field reports of alleged door self-opening on Chattanooga-produced vehicles. January 19, 2023 -February 22, 2023: Failed parts were requested to be shipped to Chattanooga for discussion with the supplier. Analysis at the supplier started. February 22, 2023 – March 09, 2023: Supplier root cause analysis from field parts of January finished. February 28, 2023: NHTSA requested a meeting in order to discuss the field performance of the ID.4 door handles. March 10, 2023 – March 15, 2023: Checking of parts in stock at the supplier and in production to identify scope and characteristics of good parts versus bad parts. March 15, 2023: Presentation of the topic at the Volkswagen Product Safety Committee, determination of affected vehicle population started. March 22, 2023: Topic was presented in the Volkswagen Product Safety Committee and a recall was decided. Total known Cases ID.4 produced in the Chattanooga plant: 10 Volkswagen received ten (10) warranty claims with repair dates as follows: • 01/06/2023 • 01/11/2023 • 01/13/2023 • 01/17/2023 Part 573 Safety Recall Report 23V-213 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 • 01/02/2023 • 02/02/2023 • 02/03/2023 • 02/24/2023 • 02/28/2023 • 03/03/2023 Description of Remedy : Description of Remedy Program : At no cost to customers, authorized Volkswagen dealers will inspect each door handle and replace it if necessary. A vehicle software update will also be performed to update the door handle parameters. Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The remedy components can be distinguished from the recalled components because they are kitted specifically for this recall and are not subject to water ingress as were the recalled components. Also, the door handle parameters will be improved via software update. Identify How/When Recall Condition was Corrected in Production : March 16, 2023: Stop order/Hold notice was issued for Chattanooga ID.4 vehicles and spare parts from affected supplier. March 20, 2023: Chattanooga ID.4 vehicles produced with new pressure test parameter, robotic placement of membrane and increased quality control inspections at the supplier. Recall Schedule : Description of Recall Schedule : Dealers: on or before April 03, 2023 / Owners on or before May 26, 2023 Planned Dealer Notification Date : APR 03, 2023 – APR 03, 2023 Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023 * NR – Not Reported
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