Safety Recall 57J4 / Door Handles – 2023 Volkswagen ID4 – VolksWagen & Audi

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800-424-
9153) o ingresar a http://www.safercar.gov.
Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; sin embargo,
hemos tomado esta medida para garantizar su seguridad y su continua satisfacción con el vehículo.
Atentamente,
Defensa del Consumidor de Volkswagen

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VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 57J4_DLR_LAUNCH
Repair Available – Safety Recall 57J4 / Door Handles
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date: May 16, 2023
Issue: The affected vehicles may have been built with door handles that do not meet the factory
specifications for protection against water ingress. Water ingress at the printed circuit
board assembly of the door handle may cause a situation where a vehicle door could
open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9
mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause
damage to objects and people who may be outside of the vehicle.
Precautions If the recall condition is present in the vehicle, occupants may notice an audible clicking
noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur,
customers are advised to contact an authorized Volkswagen dealer without delay to have
the vehicle inspected.
Repair:  REPAIR AVAILABLE – May 17, 2023 / Inspect each door handle and replace it if
necessary. A vehicle software update will also be performed to update the door
handle parameters.
 See ELSA/ServiceNet for complete repair & claiming instructions
 Check both the daily Campaign Open Inventory report and OMD for affected vehicles
in inventory. Verify OPEN status in ELSA on the day of repair.
 Repair every affected inventory vehicle before delivery to consumers.
Parts Department: Dealers will be sent an initial allocation prior to customer notification. If no initial
allocation was received, please reference the Repair Projection Tool to view your
potential VIN population.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2023 2023 ID4 16,207
CAN 2023 2023 ID4 1,455
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:  Schedule owner repairs immediately
 Owner mailing – May 2023
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 57J4_DLR_LAUNCH
Repair Available – Safety Recall 57J4 / Door Handles
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date: May 16, 2023
Issue: The affected vehicles may have been built with door handles that do not meet the factory
specifications for protection against water ingress. Water ingress at the printed circuit
board assembly of the door handle may cause a situation where a vehicle door could
open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9
mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause
damage to objects and people who may be outside of the vehicle.
Precautions If the recall condition is present in the vehicle, occupants may notice an audible clicking
noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur,
customers are advised to contact an authorized Volkswagen dealer without delay to have
the vehicle inspected.
Repair:  REPAIR AVAILABLE – May 17, 2023 / Inspect each door handle and replace it if
necessary. A vehicle software update will also be performed to update the door
handle parameters.
 See ELSA/ServiceNet for complete repair & claiming instructions
 Check both the daily Campaign Open Inventory report and OMD for affected vehicles
in inventory. Verify OPEN status in ELSA on the day of repair.
 Repair every affected inventory vehicle before delivery to consumers.
Parts Department: Dealers will be sent an initial allocation prior to customer notification. If no initial
allocation was received, please reference the Repair Projection Tool to view your
potential VIN population.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2023 2023 ID4 15,989
CAN 2023 2023 ID4 1,668
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:  Schedule owner repairs immediately
 Owner mailing – May 2023
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 57J4_DLR_ADV
MANDATORY STOP-SALE NOTICE
In the interest of customer safety and satisfaction, affected vehicles must be kept in a secure area where they cannot be made available for sale, lease, trade or demonstrator use until the recall remedy has been performed.
Advance Notice – Safety Recall 57J4 / Door Handles
This notice is for:
 Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date:
April 03, 2023
Issue:
Precautions:
The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle.
If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected.
Repair:
• REPAIR NOT YET AVAILABLE
• Check daily campaign open inventory report or OMD for affected vehicles in inventory
• Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed.
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2023
2023
ID4
16,207
CAN
2023
2023
ID4
1,455
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
-END OF MESSAGE-

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023 – Volkswagen Customer Protection Page 1 of 1
Safety Recall 57J4 Advanced Tool Requirement Notice
This notice is for:
Dealer Principal
Sales Manager
Service Manager
Parts Manager
Warranty Administrator
Technicians
In an effort to provide dealerships with an opportunity to prepare for the upcoming safety recall, 57J4, this notice is to inform you of the tools that will be required for the inspection procedure. Please ensure these tools are present and in good working order as soon as possible.
For tool ordering information, please contact the Volkswagen Service Tools & Equipment Program @ 1-800-892-9650 or vw.snapon.com.
Date
Anticipated Campaign Launch
April 25, 2023 May 2023
Required Tools
IMPORTANT
Risk of false readings!
Test your assembly set up to ensure the testing system holds pressure.
If using commercially available vacuum hoses, use clamps at the connections as needed.
A – Digital pressure gauge:
•VAG1397A or VAG1397B can be used.
B – Hand vacuum/pressure pump:
•VAS6213 or equivalent, commercially available pump canbe used.
C – Three way hose adapter:
•Included with VAG1397A kit.
•Commercially available options are ok to use.
D – Vacuum hose:
•VAG1397A kit includes hose and three-way adapter.
•VAG1397B/6 (optional tool) includes hose and 3-wayadapter.
•Bare vacuum line (without quick couplings) can be usedwith either digital gauge (VAG1397A/B).
E – Testing adapter:
•Commercially available
•Adapter must fit opening in door handle tightly.
•Adapter must not protrude too far into the door handle,otherwise damage to the circuit board may occur.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-213
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. MAR 29, 2023 NHTSA Recall No. : 23V-213 Manufacturer Recall No. : 57J4 Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 16,207 Estimated percentage with defect : 15 % Vehicle Information : Vehicle 1 : 2023-2023 VOLKSWAGEN ID4
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production records starting from Start of Production of the ID.4 in the Chattanooga production plant until certified parts were received in vehicle production with countermeasures active.
The recalled products differ from products that were not included in the recall because they contain certified parts with countermeasures active at the supplier’s plant in Mexico or the vehicles were produced in other production plants with door handles from a different supplier.
ID4: 16207
Production Dates : MAR 03, 2022 – MAR 16, 2023 VIN Range 1 : Begin : 1V2GNPE83PC000220 End : 1V2WNPE85PC022473 ✔ Not sequential Description of Defect :
Description of the Defect : The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle.
Description of the Cause : Various quality issues at the supplier may cause the door handles to be
susceptible to water ingress, which can impact the printed circuit board Part 573 Safety Recall Report 23V-213 Page 2 Identification of Any Warning
that can Occur : assembly of the door handle and cause communication issues between the door handle and the door control unit (signaling an open command by the door handle when the handle is not being activated by a person).
If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Involved Components : Component Name 1 : Door handle (left front, right front, left rear, r Component Description : Outer door handle
Component Part Number : 11K.837.205, 11K.837.206, 11K.839.205, 11K.839.206 Supplier Identification : Component Manufacturer
Name : U-Shin
Address : Calle Santiago 387 Centro Industrial De
Irapuato Foreign States C.P. 36835 Country : Mexico Chronology :
January 2023: First field reports of alleged door self-opening on Chattanooga-produced vehicles.
January 19, 2023 -February 22, 2023: Failed parts were requested to be shipped to Chattanooga for discussion with the supplier. Analysis at the supplier started.
February 22, 2023 – March 09, 2023: Supplier root cause analysis from field parts of January finished. February 28, 2023: NHTSA requested a meeting in order to discuss the field performance of the ID.4 door handles.
March 10, 2023 – March 15, 2023: Checking of parts in stock at the supplier and in production to identify scope and characteristics of good parts versus bad parts.
March 15, 2023: Presentation of the topic at the Volkswagen Product Safety Committee, determination of affected vehicle population started.
March 22, 2023: Topic was presented in the Volkswagen Product Safety Committee and a recall was decided. Total known Cases ID.4 produced in the Chattanooga plant: 10 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-213
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : To be determined. Volkswagen will not offer a reimbursement plan under
this recall. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : To be determined March 16, 2023: Stop order/Hold notice was issued for Chattanooga ID.4 vehicles and spare parts from affected supplier.
March 20, 2023: Chattanooga ID.4 vehicles produced with new pressure test parameter, robotic placement of membrane and increased quality control inspections at the supplier. Recall Schedule : Description of Recall Schedule : Dealers: on or before April 03, 2023 / Owners on or before May 26, 2023
Planned Dealer Notification Date : APR 03, 2023 – APR 03, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-213
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. APR 18, 2023 NHTSA Recall No. : 23V-213 Manufacturer Recall No. : 57J4 Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 15,989 Estimated percentage with defect : 15 % Vehicle Information : Vehicle 1 : 2023-2023 VOLKSWAGEN ID4
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production records starting from Start of Production of the ID.4 in the Chattanooga production plant until certified parts were received in vehicle production with countermeasures active.
The recalled products differ from products that were not included in the recall because they contain certified parts with countermeasures active at the supplier’s plant in Mexico or the vehicles were produced in other production plants with door handles from a different supplier.
ID4: 15989
Production Dates : MAR 03, 2022 – MAR 29, 2023 VIN Range 1 : Begin : 1V2GNPE83PC000220 End : 1V2VMPE80PC022492 ✔ Not sequential Description of Defect :
Description of the Defect : The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle.
Description of the Cause : Various quality issues at the supplier may cause the door handles to be
susceptible to water ingress, which can impact the printed circuit board Part 573 Safety Recall Report 23V-213 Page 2 Identification of Any Warning
that can Occur : assembly of the door handle and cause communication issues between the door handle and the door control unit (signaling an open command by the door handle when the handle is not being activated by a person).
If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Involved Components : Component Name 1 : Door handle (left front, right front, left rear, r Component Description : Outer door handle
Component Part Number : 11K.837.205, 11K.837.206, 11K.839.205, 11K.839.206 Supplier Identification : Component Manufacturer
Name : U-Shin
Address : Calle Santiago 387 Centro Industrial De
Irapuato Foreign States C.P. 36835 Country : Mexico Chronology :
January 2023: First field reports of alleged door self-opening on Chattanooga-produced vehicles.
January 19, 2023 -February 22, 2023: Failed parts were requested to be shipped to Chattanooga for discussion with the supplier. Analysis at the supplier started.
February 22, 2023 – March 09, 2023: Supplier root cause analysis from field parts of January finished. February 28, 2023: NHTSA requested a meeting in order to discuss the field performance of the ID.4 door handles.
March 10, 2023 – March 15, 2023: Checking of parts in stock at the supplier and in production to identify scope and characteristics of good parts versus bad parts.
March 15, 2023: Presentation of the topic at the Volkswagen Product Safety Committee, determination of affected vehicle population started.
March 22, 2023: Topic was presented in the Volkswagen Product Safety Committee and a recall was decided. Total known Cases ID.4 produced in the Chattanooga plant: 10
Volkswagen received ten (10) warranty claims with repair dates as follows:
• 01/06/2023
• 01/11/2023
• 01/13/2023
• 01/17/2023 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-213
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
• 01/02/2023
• 02/02/2023
• 02/03/2023
• 02/24/2023
• 02/28/2023
• 03/03/2023
Description of Remedy :
Description of Remedy Program : At no cost to customers, authorized Volkswagen dealers will inspect each
door handle and replace it if necessary. A vehicle software update will also be performed to update the door handle parameters. Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The remedy components can be distinguished from the recalled components because they are kitted specifically for this recall and are not subject to water ingress as were the recalled components. Also, the door handle parameters will be improved via software update.
March 16, 2023: Stop order/Hold notice was issued for Chattanooga ID.4 vehicles and spare parts from affected supplier.
March 20, 2023: Chattanooga ID.4 vehicles produced with new pressure test parameter, robotic placement of membrane and increased quality control inspections at the supplier. Recall Schedule : Description of Recall Schedule : Dealers: on or before April 03, 2023 / Owners on or before May 26, 2023
Planned Dealer Notification Date : APR 03, 2023 – APR 03, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

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