Safety Recall 57J4 / Door Handles – 2023 Volkswagen ID4

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 57J4_DLR_ADV MANDATORY STOP-SALE NOTICE In the interest of customer safety and satisfaction, affected vehicles must be kept in a secure area where they cannot be made available for sale, lease, trade or demonstrator use until the recall remedy has been performed. Advance Notice – Safety Recall 57J4 / Door Handles This notice s Managers anager ✓ Parts Manager ✓ Service Consultant arranty Administrator ns Date: April 03, 2023 Issue: Precautions: The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle. If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. Repair: • REPAIR NOT YET AVAILABLE • Check daily campaign open inventory report or OMD for affected vehicles in inventory • Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed. Affected Vehicles Country USA CAN Beginning Model Year 2023 2023 Ending Model Year 2023 2023 Vehicle ID4 ID4 Vehicle Count 16,207 1,455 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. END OF MESSAGE-

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-213 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Submission Date : Volkswagen Group of America, Inc. MAR 29, 2023 NHTSA Recall No. : 23V-213 Manufacturer Recall No. : 57J4 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 16,207 Estimated percentage with defect : 15 % Vehicle Information : Vehicle 1 : 2023-2023 VOLKSWAGEN ID4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by production records starting from Start of Production of the ID.4 in the Chattanooga production plant until certified parts were received in vehicle production with countermeasures active. The recalled products differ from products that were not included in the recall because they contain certified parts with countermeasures active at the supplier’s plant in Mexico or the vehicles were produced in other production plants with door handles from a different supplier. ID4: 16207 Production Dates : MAR 03, 2022 – MAR 16, 2023 VIN Range 1 : Begin : 1V2GNPE83PC000220 End : 1V2WNPE85PC022473 ✔ Not sequential Description of Defect : Description of the Defect : The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle. Description of the Cause : Various quality issues at the supplier may cause the door handles to be susceptible to water ingress, which can impact the printed circuit board Part 573 Safety Recall Report 23V-213 Page 2 Identification of Any Warning that can Occur : assembly of the door handle and cause communication issues between the door handle and the door control unit (signaling an open command by the door handle when the handle is not being activated by a person). If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Involved Components : Component Name 1 : Door handle (left front, right front, left rear, r Component Description : Outer door handle Component Part Number : 11K.837.205, 11K.837.206, 11K.839.205, 11K.839.206 Supplier Identification : Component Manufacturer Name : U-Shin Address : Calle Santiago 387 Centro Industrial De Irapuato Foreign States C.P. 36835 Country : Mexico Chronology : January 2023: First field reports of alleged door self-opening on Chattanooga-produced vehicles. January 19, 2023 -February 22, 2023: Failed parts were requested to be shipped to Chattanooga for discussion with the supplier. Analysis at the supplier started. February 22, 2023 – March 09, 2023: Supplier root cause analysis from field parts of January finished. February 28, 2023: NHTSA requested a meeting in order to discuss the field performance of the ID.4 door handles. March 10, 2023 – March 15, 2023: Checking of parts in stock at the supplier and in production to identify scope and characteristics of good parts versus bad parts. March 15, 2023: Presentation of the topic at the Volkswagen Product Safety Committee, determination of affected vehicle population started. March 22, 2023: Topic was presented in the Volkswagen Product Safety Committee and a recall was decided. Total known Cases ID.4 produced in the Chattanooga plant: 10 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-213 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : To be determined. Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : To be determined March 16, 2023: Stop order/Hold notice was issued for Chattanooga ID.4 vehicles and spare parts from affected supplier. March 20, 2023: Chattanooga ID.4 vehicles produced with new pressure test parameter, robotic placement of membrane and increased quality control inspections at the supplier. Recall Schedule : Description of Recall Schedule : Dealers: on or before April 03, 2023 / Owners on or before May 26, 2023 Planned Dealer Notification Date : APR 03, 2023 – APR 03, 2023 Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-213 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : APR 18, 2023 NHTSA Recall No. : 23V-213 Manufacturer Recall No. : 57J4 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 15,989 Estimated percentage with defect : 15 % Vehicle Information : Vehicle 1 : 2023-2023 VOLKSWAGEN ID4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by production records starting from Start of Production of the ID.4 in the Chattanooga production plant until certified parts were received in vehicle production with countermeasures active. The recalled products differ from products that were not included in the recall because they contain certified parts with countermeasures active at the supplier’s plant in Mexico or the vehicles were produced in other production plants with door handles from a different supplier. ID4: 15989 Production Dates : MAR 03, 2022 – MAR 29, 2023 VIN Range 1 : Begin : 1V2GNPE83PC000220 End : 1V2VMPE80PC022492 ✔ Not sequential Description of Defect : Description of the Defect : The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle. Description of the Cause : Various quality issues at the supplier may cause the door handles to be susceptible to water ingress, which can impact the printed circuit board Part 573 Safety Recall Report 23V-213 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 assembly of the door handle and cause communication issues between the door handle and the door control unit (signaling an open command by the door handle when the handle is not being activated by a person). Identification of Any Warning that can Occur : If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Involved Components : Component Name 1 : Door handle (left front, right front, left rear, r Component Description : Outer door handle Component Part Number : 11K.837.205, 11K.837.206, 11K.839.205, 11K.839.206 Supplier Identification : Component Manufacturer Name : U-Shin Address : Calle Santiago 387 Centro Industrial De Irapuato Foreign States C.P. 36835 Country : Mexico Chronology : January 2023: First field reports of alleged door self-opening on Chattanooga-produced vehicles. January 19, 2023 -February 22, 2023: Failed parts were requested to be shipped to Chattanooga for discussion with the supplier. Analysis at the supplier started. February 22, 2023 – March 09, 2023: Supplier root cause analysis from field parts of January finished. February 28, 2023: NHTSA requested a meeting in order to discuss the field performance of the ID.4 door handles. March 10, 2023 – March 15, 2023: Checking of parts in stock at the supplier and in production to identify scope and characteristics of good parts versus bad parts. March 15, 2023: Presentation of the topic at the Volkswagen Product Safety Committee, determination of affected vehicle population started. March 22, 2023: Topic was presented in the Volkswagen Product Safety Committee and a recall was decided. Total known Cases ID.4 produced in the Chattanooga plant: 10 Volkswagen received ten (10) warranty claims with repair dates as follows: • 01/06/2023 • 01/11/2023 • 01/13/2023 • 01/17/2023 Part 573 Safety Recall Report 23V-213 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 • 01/02/2023 • 02/02/2023 • 02/03/2023 • 02/24/2023 • 02/28/2023 • 03/03/2023 Description of Remedy : Description of Remedy Program : At no cost to customers, authorized Volkswagen dealers will inspect each door handle and replace it if necessary. A vehicle software update will also be performed to update the door handle parameters. Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The remedy components can be distinguished from the recalled components because they are kitted specifically for this recall and are not subject to water ingress as were the recalled components. Also, the door handle parameters will be improved via software update. Identify How/When Recall Condition was Corrected in Production : March 16, 2023: Stop order/Hold notice was issued for Chattanooga ID.4 vehicles and spare parts from affected supplier. March 20, 2023: Chattanooga ID.4 vehicles produced with new pressure test parameter, robotic placement of membrane and increased quality control inspections at the supplier. Recall Schedule : Description of Recall Schedule : Dealers: on or before April 03, 2023 / Owners on or before May 26, 2023 Planned Dealer Notification Date : APR 03, 2023 – APR 03, 2023 Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023 * NR – Not Reported

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