Safety Recall 57J4 / Door Handles – 2023 Volkswagen ID4

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March 29, 2023 NHTSA CAMPAIGN NUMBER: 23V213000

Vehicle Doors May Open Unexpectedly

A vehicle door that opens unexpectedly while the vehicle is in motion increases the risk of injury.

 

NHTSA Campaign Number: 23V213

Manufacturer Volkswagen Group of America, Inc.

Components STRUCTURE

Potential Number of Units Affected 16,207

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 ID4 vehicles. The affected vehicles may have been manufactured with door handles that allow water to enter the circuit board assembly, which can cause the door to open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh.

 

Remedy

Volkswagen dealers will inspect each door handle and replace them, if necessary, free of charge. A vehicle software update will also be performed to update the door handle parameters. Interim letters notifying owners of the safety risk are expected to be mailed May 26, 2023. Owners will receive a second notice once the remedy becomes available. Owners may contact Volkswagen’s customer service at 1-800-893-5298. Volkswagen’s number for this recall is 57J4.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Volkswagen has a Recall

 


Affected Vehicles

Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2023 2023 ID4 16,207
CAN 2023 2023 ID4 1,455

 

Issue:

The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle.

 

Precautions:

If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected.

 

Repair:

  • REPAIR NOT YET AVAILABLE
  • Check daily campaign open inventory report or OMD for affected vehicles in inventory
  • Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed.

 


Frequently Asked Questions (FAQ)

ACTION SUMMARY
Campaign Code Safety Recall 57J4 – Door Handles
Action Status REPAIR NOT YET AVAILABLE
Market(s) USA & Canada
Affected Vehicles
Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2023 2023 ID4 16,207
CAN 2023 2023 ID4 1,455
Problem Description The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle.
Precautions If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

VIN Lookup Visibility – NHTSA safercar.gov and vw.com:  On or about April 4, 2023, the campaign code will appear for affected vehicles in the VIN lookup tool(s).  Customers can check a vehicle’s eligibility for repair under this or any other recall/service campaign by clicking on the Look Up Recalls link at www.vw.com and entering the Vehicle Identification Number (VIN).

 

What is the status of this recall repair?

The recall repair is not yet available.

 

Why has this recall been announced when dealers are not yet able to perform the repairs?

Once a determination of safety defect or noncompliance is made, the law requires auto manufacturers to notify the government promptly – regardless of parts/repair availability.

 

What if a customer requests that their vehicle be repaired immediately?

IMPORTANT!

This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

Any vehicle experiencing issues should be diagnosed/repaired by an authorized dealer following existing repair guidelines.

If a vehicle is not currently experiencing any issues, please inform the customer that a repair solution is pending, and that they will receive formal notification via first-class mail once the repair is available. Once the customer receives formal notification, they may contact their authorized dealer to schedule the repair.

 

What should dealers do if they have any affected vehicles in inventory?

Dealers can use their most current OMD Web report to identify any affected vehicles that may be in their inventory. In the interest of customer safety and satisfaction, affected vehicles should be kept in a secure area where they cannot be made available for sale, lease, trade or demo use until this repair has been performed.

 

Who should dealers contact if they have additional questions?

Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries should be directed to Volkswagen Public Relations.

IMPORTANT!

This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

 


Chronology :

January 2023: First field reports of alleged door self-opening on Chattanooga-produced vehicles.

January 19, 2023 -February 22, 2023: Failed parts were requested to be shipped to Chattanooga for discussion with the supplier. Analysis at the supplier started.

February 22, 2023 – March 09, 2023: Supplier root cause analysis from field parts of January finished.

February 28, 2023: NHTSA requested a meeting in order to discuss the field performance of the ID.4 door handles.

March 10, 2023 – March 15, 2023: Checking of parts in stock at the supplier and in production to identify scope and characteristics of good parts versus bad parts.

March 15, 2023: Presentation of the topic at the Volkswagen Product Safety Committee, determination of affected vehicle population started.

March 22, 2023: Topic was presented in the Volkswagen Product Safety Committee and a recall was decided.

Total known Cases ID.4 produced in the Chattanooga plant: 10

Volkswagen received ten (10) warranty claims with repair dates as follows:

  • 01/06/2023
  • 01/11/2023
  • 01/13/2023
  • 01/17/2023
  • 01/02/2023
  • 02/02/2023
  • 02/03/2023
  • 02/24/2023
  • 02/28/2023
  • 03/03/2023

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
VOLKSWAGEN ID 4 2023

 


5 Associated Documents

Defect Notice 573 Report

RCLRPT-23V213-9751.PDF 215.841KB

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Recall Acknowledgement

RCAK-23V213-8371.pdf 646.272KB

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Volkswagen – Dealer Stop Sale Notice – April 2023

RCMN-23V213-2034.pdf 235.287KB

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Volkswagen – 57J4 Dealer Field FAQ – April 2023

RMISC-23V213-4932.pdf 181.559KB

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Recall 573 Report – April 18, 2023

RCLRPT-23V213-4717.PDF 216.229KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V213&docType=RCL

 


 

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X AUTOHAUX 1K8837879 1K8-837-879-GR-U Door Trim Cover Front Driver Left Door Handle Cover White for Volkswagen Golf Passat GTI
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Dorman 94556 Front Driver Side Interior Door Handle Compatible with Select Volkswagen Models
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Last update on 2024-04-06 / Affiliate links / Images from Amazon Product Advertising API

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