90N7 Heating Element May Overheat On Front Camera – 2020 Audi Q7

March 29, 2023 NHTSA CAMPAIGN NUMBER: 23V212000

Heating Element May Overheat On Front Camera

An overheated heating element can increase the risk of a fire.

 

NHTSA Campaign Number: 23V212

Manufacturer Volkswagen Group of America, Inc.

Components FORWARD COLLISION AVOIDANCE

Potential Number of Units Affected 19

 

Summary

Volkswagen Group of America, Inc. (Audi) is recalling certain 2020 Q7 vehicles. Incompatibility between the front camera control software and the heating element used for the front camera on the windshield may cause the heating element to overheat.

 

Remedy

Dealers will update the control software and replace the heater element for the front camera, free of charge. Owner notification letters are expected to be mailed May 26, 2023. Owners may contact Audi’s customer service at 1-800-253-2834. Audi’s number for this recall is 90N7.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Audi has a Recall

 


Affected Vehicles

Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2020 2020 Q7 19
CAN 2020 2020 Q7 6

 

Issue:

Due to an incompatibility between the activation software and the heating film used for the front camera on the windshield, the heating film may overheat. Major overheating may occur at low temperatures or when the heater element is activated after the ignition is switched on. This could lead to smoldering or even a vehicle fire.

 

Repair:

  • REPAIR NOT YET AVAILABLE
  • Check daily campaign open inventory report or OMD for affected vehicles in inventory
  • Repair every affected inventory vehicle before delivery to consumers.

 


Frequently Asked Questions (FAQ)

ACTION SUMMARY
Campaign Code Safety Recall 90N7 – Front Camera Heating Element
Action Status REPAIR NOT YET AVAILABLE
Market(s) USA & Canada
Affected Vehicles
Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2020 2020 Q7 19
CAN 2020 2020 Q7 6
Problem Description Due to an incompatibility between the activation software and the heating film used for the front camera on the windshield, the heating film may overheat. Major overheating may occur at low temperatures or when the heater element is activated after the ignition is switched on. This could lead to smoldering or even a vehicle fire.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS 

New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to

delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

VIN Lookup Visibility – NHTSA safercar.gov and audiusa.com:  On or about April 6, 2023, the campaign code will appear for affected vehicles in the VIN lookup tool(s).  Customers can check a vehicle’s eligibility for repair under this or any other recall/service campaign by clicking on the Look Up Recalls link at www.audiusa.com and entering the Vehicle Identification Number (VIN).

 

What is the status of this recall repair?

The recall repair is not yet available.

 

Why has this recall been announced when dealers are not yet able to perform the repairs?

Once a determination of safety defect or noncompliance is made, the law requires auto manufacturers to notify the government promptly – regardless of parts/repair availability.

 

What if a customer requests that their vehicle be repaired immediately?

Any vehicle experiencing issues should be diagnosed/repaired by an authorized dealer following existing repair guidelines.

If a vehicle is not currently experiencing any issues, please inform the customer that a repair solution is pending, and that they will receive formal notification via first-class mail once the repair is available. Once the customer receives formal notification, they may contact their authorized dealer to schedule the repair.

 

What should dealers do if they have any affected vehicles in inventory?

IMPORTANT!

This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

Dealers can use their most current OMD Web report to identify any affected vehicles that may be in their inventory. In the interest of customer safety and satisfaction, affected vehicles should be kept in a secure area where they cannot be made available for sale, lease, trade or demo use until this repair has been performed.

 

Who should dealers contact if they have additional questions?

Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries should be directed to Audi Public Relations.

IMPORTANT!

This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

 


Chronology :

November 15, 2019: The Audi Product Safety Committee decided a recall for Q7 (Product Improvement) vehicles to address an incompatibility between the activation software and the heating film used for the front camera on the windshield which may lead to major overheating. At this point, the affected Q7 (Product Improvement) model had not been introduced in any market outside of Europe. All affected U.S. vehicles were believed to have been held and remedied at the ports.

November 22, 2019: Audi submitted a Foreign Recall Report to NHTSA, as no U.S. vehicles were in the field yet.

February 27, 2023: The U.S. market identified a vehicle that appeared to be affected by the issue.

February 27 – March 21, 2023: Audi started a thorough review of the history and processes in place during the initial determination of the recall population in 2019. Additionally, for each potentially affected vehicle identified, Audi reviewing detailed history, including any factory rework and previous recall or dealer visits. It was discovered that 19 vehicles in the U.S. had not been either (a) remedied in the ports, or (b) not been correctly flashed by the factory and not been added to the campaign due to human error.

March 22, 2023: The current status was presented to the Audi Product Safety Committee and it was decided to recall the newly identified affected vehicles.

Audi is aware of one (1) case of local smoldering on a U.S. vehicle due to this issue which occurred in February 2020.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
AUDI Q7 2020

 


4 Associated Documents

Defect Notice 573 Report

RCLRPT-23V212-4489.PDF 216.092KB

RCLRPT-23V212-4489

 


Recall Acknowledgement

RCAK-23V212-7157.pdf 645.804KB

RCAK-23V212-7157

 


VolkswagenAudi Dealer Advance Notice – April 2023

RCMN-23V212-9455.pdf 213.81KB

RCMN-23V212-9455

 


Volkswagen – Dealer Field FAQ – April 2023

RMISC-23V212-3094.pdf 180.524KB

RMISC-23V212-3094

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V212&docType=RCL

 


 

Overview – Introduction

The Immobilizer is a theft-deterrent device that adds a layer of security to VWGoA vehicles that include the following brands: Audi, Bentley, Lamborghini, and VW. Certain repairs such as replacing emission parts cannot be performed without resetting the immobilizer code for the vehicle. This is done by a technician using the VAS for PC software to synchronize the immobilizer code embedded in the ignition key with other codes resident on parts such as the Transmission Control Module, Engine Control Module, and Instrument Cluster.

 

Before you can replace an emission part

Whenever you replace an emission-related control module, the immobilizer must be reset using the VAS for PC software. This can only be done if you meet the following requirements:

  • You have enrolled into the program (see step 1 – Complete Pass Thru Enrollment Forms)
  • You have received an email from VWGoA that contains a Security ID and Password to access the immobilizer application hosted in Germany
  • You have received an email from VWGoA that contains a certificate file (e.g. IndepeDeale.30001.300999.pfx)
  • You have installed the certificate onto your PC
  • You have obtained a J 2534-1 Pass Thru device (see recommended J 2534-1 Pass Thru devices)
  • You have performed the steps outlined in VAS for PC Setup

 

Recommended J 2534-1 Pass Thru devices

Pass thru devices are available for purchase from a recommended Manufacturer for registered workshops to perform Immobilizer functions. The Pass Thru devices that have been tested to work with VAS for PC follow:

  • I+ME Pass-Thru+XS

Available from ACTIA Corp.

https://www.actiaus.com, https://www.passthruxs.com or (734) 266-2083

90N7 Heating Element May Overheat On Front Camera - 2020 Audi Q7 » small light

Available from Drew Technologies, Inc. https://www.drewtech.com or (734) 222-5228

  • Blue Streak iflash Global Programmer

Available from Blue Streak Electronics https://www.bsecorp.com or (905) 669-4812 Email at Info@bsecorp.com

90N7 Heating Element May Overheat On Front Camera - 2020 Audi Q7 » small light

Available from Dearborn Group Technology https://www.dgtech.com or (248) 488-2080

Email at sales@dgtech.com

Note: Currently, Pass Thru re-programming supports SAE J2534-1 version 4.04 only. Please ensure that you have installed the appropriate driver for your Pass Thru device. For details read the documentation shipped with your device or contact the manufacturer.

Immobilizer-Reprogramming-Instructions

 

J2534 Pass Thru devices

90N7 Heating Element May Overheat On Front Camera - 2020 Audi Q7 » small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
90N7 Heating Element May Overheat On Front Camera - 2020 Audi Q7 » small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
90N7 Heating Element May Overheat On Front Camera - 2020 Audi Q7 » small light CarDAQ-M Auto Universal Diagnostic Scanner and Programming Tool VSI J2534
90N7 Heating Element May Overheat On Front Camera - 2020 Audi Q7 » small light CarDAQ-M Modular PassThru J2534
90N7 Heating Element May Overheat On Front Camera - 2020 Audi Q7 » small light Drew Tech Mongoose Pro ISO-CAN
90N7 Heating Element May Overheat On Front Camera - 2020 Audi Q7 » small light VSI J2534 ECU Reprogrammer & Diagnostic Adapter
90N7 Heating Element May Overheat On Front Camera - 2020 Audi Q7 » small light Autel (AULMF2534) MaxiFlash Pro
90N7 Heating Element May Overheat On Front Camera - 2020 Audi Q7 » small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
90N7 Heating Element May Overheat On Front Camera - 2020 Audi Q7 » small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
VXDIAG VCX Nano Compatible for GM/OPEL with GDS2 and Tech2WIN System Diagnostic Tool
GODIAG J2534

 

https://erwin.vw.com

https://erwin.audiusa.com

 


 

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Last update on 2023-05-27 / Affiliate links / Images from Amazon Product Advertising API

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