90N7 Heating Element May Overheat On Front Camera – 2020 Audi Q7

“This site contains affiliate links for which OEMDTC may be compensated”

March 29, 2023 NHTSA CAMPAIGN NUMBER: 23V212000

Heating Element May Overheat On Front Camera

An overheated heating element can increase the risk of a fire.

 

NHTSA Campaign Number: 23V212

Manufacturer Volkswagen Group of America, Inc.

Components FORWARD COLLISION AVOIDANCE

Potential Number of Units Affected 19

 

Summary

Volkswagen Group of America, Inc. (Audi) is recalling certain 2020 Q7 vehicles. Incompatibility between the front camera control software and the heating element used for the front camera on the windshield may cause the heating element to overheat.

 

Remedy

Dealers will update the control software and replace the heater element for the front camera, free of charge. Owner notification letters are expected to be mailed May 26, 2023. Owners may contact Audi’s customer service at 1-800-253-2834. Audi’s number for this recall is 90N7.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Audi has a Recall

 


Affected Vehicles

Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2020 2020 Q7 19
CAN 2020 2020 Q7 6

 

Issue:

Due to an incompatibility between the activation software and the heating film used for the front camera on the windshield, the heating film may overheat. Major overheating may occur at low temperatures or when the heater element is activated after the ignition is switched on. This could lead to smoldering or even a vehicle fire.

 

Repair:

  • REPAIR NOT YET AVAILABLE
  • Check daily campaign open inventory report or OMD for affected vehicles in inventory
  • Repair every affected inventory vehicle before delivery to consumers.

 


Frequently Asked Questions (FAQ)

ACTION SUMMARY
Campaign Code Safety Recall 90N7 – Front Camera Heating Element
Action Status REPAIR NOT YET AVAILABLE
Market(s) USA & Canada
Affected Vehicles
Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2020 2020 Q7 19
CAN 2020 2020 Q7 6
Problem Description Due to an incompatibility between the activation software and the heating film used for the front camera on the windshield, the heating film may overheat. Major overheating may occur at low temperatures or when the heater element is activated after the ignition is switched on. This could lead to smoldering or even a vehicle fire.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS 

New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to

delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

VIN Lookup Visibility – NHTSA safercar.gov and audiusa.com:  On or about April 6, 2023, the campaign code will appear for affected vehicles in the VIN lookup tool(s).  Customers can check a vehicle’s eligibility for repair under this or any other recall/service campaign by clicking on the Look Up Recalls link at www.audiusa.com and entering the Vehicle Identification Number (VIN).

 

What is the status of this recall repair?

The recall repair is not yet available.

 

Why has this recall been announced when dealers are not yet able to perform the repairs?

Once a determination of safety defect or noncompliance is made, the law requires auto manufacturers to notify the government promptly – regardless of parts/repair availability.

 

What if a customer requests that their vehicle be repaired immediately?

Any vehicle experiencing issues should be diagnosed/repaired by an authorized dealer following existing repair guidelines.

If a vehicle is not currently experiencing any issues, please inform the customer that a repair solution is pending, and that they will receive formal notification via first-class mail once the repair is available. Once the customer receives formal notification, they may contact their authorized dealer to schedule the repair.

 

What should dealers do if they have any affected vehicles in inventory?

IMPORTANT!

This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

Dealers can use their most current OMD Web report to identify any affected vehicles that may be in their inventory. In the interest of customer safety and satisfaction, affected vehicles should be kept in a secure area where they cannot be made available for sale, lease, trade or demo use until this repair has been performed.

 

Who should dealers contact if they have additional questions?

Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries should be directed to Audi Public Relations.

IMPORTANT!

This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

 


Chronology :

November 15, 2019: The Audi Product Safety Committee decided a recall for Q7 (Product Improvement) vehicles to address an incompatibility between the activation software and the heating film used for the front camera on the windshield which may lead to major overheating. At this point, the affected Q7 (Product Improvement) model had not been introduced in any market outside of Europe. All affected U.S. vehicles were believed to have been held and remedied at the ports.

November 22, 2019: Audi submitted a Foreign Recall Report to NHTSA, as no U.S. vehicles were in the field yet.

February 27, 2023: The U.S. market identified a vehicle that appeared to be affected by the issue.

February 27 – March 21, 2023: Audi started a thorough review of the history and processes in place during the initial determination of the recall population in 2019. Additionally, for each potentially affected vehicle identified, Audi reviewing detailed history, including any factory rework and previous recall or dealer visits. It was discovered that 19 vehicles in the U.S. had not been either (a) remedied in the ports, or (b) not been correctly flashed by the factory and not been added to the campaign due to human error.

March 22, 2023: The current status was presented to the Audi Product Safety Committee and it was decided to recall the newly identified affected vehicles.

Audi is aware of one (1) case of local smoldering on a U.S. vehicle due to this issue which occurred in February 2020.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
AUDI Q7 2020

 


4 Associated Documents

Defect Notice 573 Report

RCLRPT-23V212-4489.PDF 216.092KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [211.03 KB]

 


Recall Acknowledgement

RCAK-23V212-7157.pdf 645.804KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [630.67 KB]

 


VolkswagenAudi Dealer Advance Notice – April 2023

RCMN-23V212-9455.pdf 213.81KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [208.80 KB]

 


Volkswagen – Dealer Field FAQ – April 2023

RMISC-23V212-3094.pdf 180.524KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [176.29 KB]

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V212&docType=RCL

 


 

Reprogramming

Overview – Introduction

The Immobilizer is a theft-deterrent device that adds a layer of security to VWGoA vehicles that include the following brands: Audi, Bentley, Lamborghini, and VW. Certain repairs such as replacing emission parts cannot be performed without resetting the immobilizer code for the vehicle. This is done by a technician using the VAS for PC software to synchronize the immobilizer code embedded in the ignition key with other codes resident on parts such as the Transmission Control Module, Engine Control Module, and Instrument Cluster.

 

Before you can replace an emission part

Whenever you replace an emission-related control module, the immobilizer must be reset using the VAS for PC software. This can only be done if you meet the following requirements:

  • You have enrolled into the program (see step 1 - Complete Pass Thru Enrollment Forms)
  • You have received an email from VWGoA that contains a Security ID and Password to access the immobilizer application hosted in Germany
  • You have received an email from VWGoA that contains a certificate file (e.g. IndepeDeale.30001.300999.pfx)
  • You have installed the certificate onto your PC
  • You have obtained a J 2534-1 Pass Thru device (see recommended J 2534-1 Pass Thru devices)
  • You have performed the steps outlined in VAS for PC Setup

 

Recommended J 2534-1 Pass Thru devices

Pass thru devices are available for purchase from a recommended Manufacturer for registered workshops to perform Immobilizer functions. The Pass Thru devices that have been tested to work with VAS for PC follow:

 
  • I+ME Pass-Thru+XS

Available from ACTIA Corp.

https://www.actiaus.com, https://www.passthruxs.com or (734) 266-2083

Available from Drew Technologies, Inc. https://www.drewtech.com or (734) 222-5228

 
  • Blue Streak iflash Global Programmer

Available from Blue Streak Electronics https://www.bsecorp.com or (905) 669-4812 Email at Info@bsecorp.com

Available from Dearborn Group Technology https://www.dgtech.com or (248) 488-2080

Email at sales@dgtech.com

Note: Currently, Pass Thru re-programming supports SAE J2534-1 version 4.04 only. Please ensure that you have installed the appropriate driver for your Pass Thru device. For details read the documentation shipped with your device or contact the manufacturer.

Immobilizer-Reprogramming-Instructions

 

J2534 Pass Thru devices

CarDAQ-Plus 3
Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
CarDAQ-M Auto Universal Diagnostic Scanner and Programming Tool VSI J2534
CarDAQ-M Modular PassThru J2534
Drew Tech Mongoose Pro ISO-CAN
VSI J2534 ECU Reprogrammer & Diagnostic Adapter
Autel (AULMF2534) MaxiFlash Pro
BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
VXDIAG VCX Nano Compatible for GM/OPEL with GDS2 and Tech2WIN System Diagnostic Tool
GODIAG J2534

 

https://erwin.vw.com

https://erwin.audiusa.com

 


 

Bestseller No. 1
CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
  • ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
  • J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
  • TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
  • J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
  • FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
SaleBestseller No. 2
VNCI J2534 for Nano Diagnostic Tools,Support J2534 for Automatic Switch Mode Fast Communication
  • Application:Support most all of J2534 compatible software, most all of for software, ECU reprogramming in J2534 mode with programming voltage, supply software for diagnosing J1979 compatible vehicles.
  • Material:VNCI (Vehicle network communication interface) is a device that works between diagnostic software and vehicle. It is compatible with J2534 Passthru and for .
  • Advantage:Support J2534 and for mode in one device, and has automatic switch mode, more speedup, faster communication and reprogramming.VNCI J2534 for Nano protocol configuration include, for ISO15765, for ISO9141, for ISO14230, for J1850 PWM( supports IFR and 2X speed modes), for J1850 VPW (supports 4x speed mode).
  • Easy to install:More stability, never let you down while reprogramming, portable and convenient, small package and easy to carry.
  • Best Experience :We strive to provide you with the best quality products and the best customer experience.We try our best to meet your requirements.Please check the product information carefuly berore buying to aviod making mistakes.
Bestseller No. 3
Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool, Multi-Protocol PassThru Interface, Work with Autel MaxiSYS Elite II, Elite, MS908, MS908S Pro, MS908CV, MK908P, MK908 Pro II and PC
  • 🌐【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
  • 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
  • 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
  • 🌐【Multiple Devices Connected with PC】Autel MaxiFlash Elite J2534 also supports multiple device connections to the PC, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
  • 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
Bestseller No. 4
LAUNCH X431 PRO5 Elite,J2534 Reprogramming Tool, Topology Mapping OBD2 Scanner Diagnostic Tool, CAN/CAFD/DoIP/HD/FCA SGW,Bidirectional Scan Tool, ECU Coding, 50+ Reset, All Systems Scanner
  • 🆚LAUNCH X431 PRO5 scan tool Upgrade all functions of X431 PRO3/X-431 Throttle III/X431-TorqueIII/X431 V+, PROS V+, PAD3. ⓵ J2534 ECU Programming &Online functions directly connect to OEM server, 50+ reset same as X-431 Throttle;⓶Bi-directional control and All system diagnostics as Snap-on scanner; ⓷ Support 150+ brands Vehicles (include CAN/CAFD/DoIP/HD protocols and AutoAuth for FCA SGW) ⓸Powered by 8-core processor(1.8GHz), Android9.0 OS, 2.4 & 5GHz WiFi connection.
  • 🚜[J2534 Reprogramming With FREE SMARTBOX 3.0】Save more than $2000, LAUNCH X431 PRO5 support J2534/DOIP/CANFD/HD protocols (Needn’t buy HDIII Module,Manufacture software and non-16pin adaptors need to be purchased separately.) Download OEM software from the manufacturer’s server to 1) program data to blank/used ECUs; 2) Reflash ECUs with data loss; 3)Upgrade ECU software version. As a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection.
  • 👏[50+ Reset, Continuously Updated Reset Functions]: With the LAUNCH diagnostic tool, You will never be bothered by tricky vehicle issues and keep pace with newer technology. 50 commonly reset functions ( in the quick page ) reaching into the smallest parts to root out the problems. Extra 300+ repair functions ( in-vehicle catalog) for specific models extend the capability to reset, regeneration, initiation, matching, etc. (Functions vary by models, configurations, and systems.)
  • 🌐[One stop Intelligent Diagnostic Tool]: LAUNCH X431 PRO5 obd2 scanner Bluetooth provides Repair Tips, Repair Assist, Component Measurement, TSB, Relevant Cases DTC Analysis to simplify complex diagnostic and achieve the trouble-free repair. 🤩[One Scanner For Multiple Uses]: LAUNCH diagnostic tool PRO5 collaborates with add-on modules (ADAS, Videoscope, TSGUN, X-ProG3, WiFi Pinter, Battery Tester) to expand business applications and improve diagnostic accuracy.
  • 👍【2024 New OE Level Online Functions 】Bidirectional Scan Tool offers you various high-end online functions, which enable you to access the online data to do fast & complicated vehicle repairs, e.g. 1) ECU Coding for replacing, match, relearn, recode new ECU modules; 2) Online Coding for BMW, Audi, VW, Porsche, Benz to surf OEM data; 3) VAG Guided functions ease complex issues; 4) Personalization & ADAS improving car performance and driving safety.
Bestseller No. 5
Mongoose-Plus J2534 OEM Vehicle Interface Cable - GM OEM Reprogramming and Diagnostics
  • Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
  • Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
  • NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
  • Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
  • Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
Bestseller No. 6
Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool, Vehicle Communication Interface,Work with Autel MaxiSYS Elite II, Elite, MS908, MS908S Pro, MK908 Pro II, MS908CV, MK908P and PC
  • 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
  • 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
  • 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
  • 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
  • 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.

Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 


Leave a Comment

Share to...