90N7 Heating Element May Overheat On Front Camera – 2020 Audi Q7

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-212 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Submission Date : Volkswagen Group of America, Inc. MAR 29, 2023 NHTSA Recall No. : 23V-212 Manufacturer Recall No. : 90N7 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 19 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2020 AUDI Q7 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on vehicle assembly information provided by the manufacturing factory and ports from 2019. The vehicles included in the recall should originally have been remedied in the factory or ports before market introduction in 2019. Upon further research into the scoping, 19 U.S. vehicles in the field were identified that were not remedied and previously not included in the campaign due to human error. Vehicles not included in the recall have already received the updated software and heating film for the front camera. Q7: 19 Production Dates : OCT 25, 2019 – NOV 20, 2019 VIN Range 1 : Begin : WA1VXAF7XLD000090 End : WA1LXAF72LD000933 ✔ Not sequential Description of Defect : Description of the Defect : Due to an incompatibility between the activation software and the heating film used for the front camera on the windshield, the heating film may overheat. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Major overheating may occur at low temperatures or when the heater element is activated after the ignition is switched on. This could lead to smoldering or even a vehicle fire. Description of the Cause : Incompatibility between the activation software and the heating film used for the front camera on the windshield. Part 573 Safety Recall Report 23V-212 Page 2 Identification of Any Warning that can Occur : none Involved Components : Component Name 1 : Heating film for front camera Component Description : Backlight masking screen Component Part Number : 4M0 980 281 A Component Name 2 : Front camera activation software Component Description : Target data container Component Part Number : 4M1.909.466.D Supplier Identification : Component Manufacturer Name : AUDI AG Address : NR Ingolstadt Foreign States 85045 Country : Germany Chronology : November 15, 2019: The Audi Product Safety Committee decided a recall for Q7 (Product Improvement) vehicles to address an incompatibility between the activation software and the heating film used for the front camera on the windshield which may lead to major overheating. At this point, the affected Q7 (Product Improvement) model had not been introduced in any market outside of Europe. All affected U.S. vehicles were believed to have been held and remedied at the ports. November 22, 2019: Audi submitted a Foreign Recall Report to NHTSA, as no U.S. vehicles were in the field yet. February 27, 2023: The U.S. market identified a vehicle that appeared to be affected by the issue. February 27 – March 21, 2023: Audi started a thorough review of the history and processes in place during the initial determination of the recall population in 2019. Additionally, for each potentially affected vehicle identified, Audi reviewing detailed history, including any factory rework and previous recall or dealer visits. It was discovered that 19 vehicles in the U.S. had not been either (a) remedied in the ports, or (b) not been correctly flashed by the factory and not been added to the campaign due to human error. March 22, 2023: The current status was presented to the Audi Product Safety Committee and it was decided to The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-212 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 recall the newly identified affected vehicles. Audi is aware of one (1) case of local smoldering on a U.S. vehicle due to this issue which occurred in February 2020. Description of Remedy : Description of Remedy Program : The control software for the front camera will be updated and the heater element for the front camera will be replaced as an additional safety measure to assure proper bonding of the heating film. Audi will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : Old control software for the front camera: 4M1.909.466.A New control software for the front camera: 4M1.909.466.D The new target data container updates the control parameters for the front camera in order to avoid overheating. The heater element has not changed but will be replaced to assure proper bonding between the heating film and the lens shade in case the adhesion was not sufficient or in case the heater element was already pre-damaged. On November 15, 2019, the factory started using the new target data container for the front camera activation software. Recall Schedule : Description of Recall Schedule : Dealers/owners: On or before May 26, 2023 Planned Dealer Notification Date : MAY 26, 2023 – MAY 26, 2023 Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023 * NR – Not Reported

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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 90N7_DLR_ADV Advance Notice – Safety Recall 90N7 / Front Camera Heating Element This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: April 5, 2023 Issue: Due to an incompatibility between the activation software and the heating film used for the front camera on the windshield, the heating film may overheat. Major overheating may occur at low temperatures or when the heater element is activated after the ignition is switched on. This could lead to smoldering or even a vehicle fire. Repair: • REPAIR NOT YET AVAILABLE • Check daily campaign open inventory report or OMD for affected vehicles in inventory • Repair every affected inventory vehicle before delivery to consumers. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2020 2020 Q7 19 CAN 2020 2020 Q7 6 *Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-

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