May 3, 2023 NHTSA CAMPAIGN NUMBER: 23V312000
Vehicle Doors May Open Unexpectedly
A vehicle door that opens unexpectedly while the vehicle is in motion increases the risk of injury.
NHTSA Campaign Number: 23V312
Manufacturer Volkswagen Group of America, Inc.
Components STRUCTURE
Potential Number of Units Affected 35,325
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2022 ID.4 vehicles. The affected vehicles may have been manufactured with door handles that allow water to enter the circuit board assembly, which can cause the doors to open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh.
Remedy
Dealers will update the vehicle software, and inspect the door handles as necessary, free of charge. Owner notification letters are expected to be mailed June 30, 2023. Owners may contact Volkswagen’s customer service at 1-800-893-5298. Volkswagen’s number for this recall is 57J5.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Volkswagen has a Recall
Affected Vehicles
Country | Beginning Model Year | Ending Model Year | Vehicle | Vehicle Count |
USA | 2021 | 2022 | ID4 | 35,325 |
CAN | 2021 | 2022 | ID4 | 2,519 |
Issue:
The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. Water ingress into the printed circuit board can lead to malfunctions causing an “open command” to the door lock. Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle.
Precautions:
If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected.
Repair:
- REPAIR NOT YET AVAILABLE
- Check daily campaign open inventory report or OMD for affected vehicles in inventory
- Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed.
Chronology :
June 2021: Two (2) reports with alleged door openings from the U.S. market received. Parts requested and analysis started. Damages to the wiring harness identified to be the root cause for water ingress on one part.
No defects were detected on the other part.
April 2022: Two (2) further cases received from U.S. market. Water ingress to the circuit board detected.
April 2022- November 2022: Analysis of field parts from different markets started, trying to reproduce the faulty behavior with malfunctioning hardware parts from the field, debugging of electric signals and conduction of accelerated aging tests.
November 2022: Tests conducted on an affected vehicle from the field for speeds below 15km/h; Parts send to supplier for analysis.
January 2023- February 2023: Analysis of field parts conducted at the supplier, End of Line process evaluation and conducted quality tests on the deconstructed field parts.
February 2023: Started tests of serial parts in climate chamber to evaluate process of water ingress into part.
February 28, 2023: NHTSA requested a meeting in order to discuss the field performance of the ID.4 door handles.
March 15, 2023: First presentation of the topic in the Volkswagen Product Safety Committee. Root cause not determined. Further investigation between the suppliers for U.S. and German factory production was recommended.
March 23, 2023: VWGoA met with NHTSA to discuss the topic.
March 28, 2023 : Tests of serial parts in climate chamber finished and root cause finally confirmed by the supplier.
April 12, 2023: Presentation of the field situation and results of the tests in the Volkswagen Product Safety Committee. Identification of potentially affected vehicle population started.
April 26, 2023: Volkswagen Product Safety Committee decided a recall.
28 reports with alleged door openings known, received from June 2021 to April 2023.
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
VOLKSWAGEN | ID.4 | 2021-2022 |
3 Associated Documents
Defect Notice 573 Report
RCLRPT-23V312-3702.PDF 216.257KB
RCLRPT-23V312-3702
Recall Acknowledgement
RCAK-23V312-6832.pdf 689.859KB
RCAK-23V312-6832
Volkswagen – 57J5 Dealer Advance Notice – May 2023
RCMN-23V312-1893.pdf 235.125KB
RCMN-23V312-1893
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V312&docType=RCL
- OE Number: 3C0837879 1K8837879 3C0837880. Fitment: for VW Golf 2010-2014, for VW Golf R 2.0L 2012-2013, for VW GTI 2010-2014, for VW Passat 1.8L 2014-2017, for VW Passat 2.0L A/T 2018-2019, for VW Passat 2.0L DIESEL 2015, for VW Passat 2.0L TDI DIESEL 2012-2014, for VW Passat 2.5L 5 cylinder 2012-2015, for VW Passat 3.6L V6 A/T F SE Sedan 2017, for VW Passat 3.6L V6 A/T F SEL Premium Sedan 2017, for VW Passat 3.6L V6 A/T GT Sedan 2018, for VW Passat 3.6L V6 A/T SE Sedan 2012-2015.
- Function: It enhances the look of your car look. Also can cover existing scratches and prevent your car door from scratch and abrasion. Better to protect your door handle car paint.
- Material: The door lock cover trim cap is made of exquisite ABS material. It will not rust after long time use. Waterproof and durable for long time use.
- Easy Installation: With double sided adhesive tape, clean up the surface, warm up the tape with the tool, and press it on the original surface. Easy to use and save your time.
- Package Included: 1 x Exterior Door Handle Cap. Please confirm carefully whether this product is suitable for your car before purchasing.
- Fit for: for Volkswagen Jetta 2019-2021
- OE Number: 17A837879
- Good Replacement - to replace your door handle cover if it’s broken, cracked, clogged beyond repair, or won’t stay aimed correctly.
- Easy Installation - Direct factory replacement, it's convenient to install door handles by yourself without modifications, but professional installation is recommended
- Package Included: 1 Pcs Car Exterior Door Handle Cover
- Matching appearance - this replacement door handle was specifically designed to look and function the same as the original interior handle on particular vehicles
- Seamless replacement - designed to match the dimensions and specifications of the handle that came stock on the vehicle
- Trustworthy construction - engineered in North America and backed by 100 years of automotive aftermarket experience
- Ensure fit - this handle is vehicle position specific, so double check you have the correct handle for the same position and side of the vehicle you want to replace
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
- For Volkswagen Beetle 1998-2010
- Package Contents: 2x Door Handle Panel, 4x Screw, 4x Spacer
- Aftermarket Replacement Exterior Door Handle Compatible with 1993-1999 Volkswagen Jetta, Fits 1993-1999 Volkswagen Golf, Fits 1995-1999 Volkswagen Cabrio. Kit components: 2-Exterior Door Handles
- Interchange Part Numbers: 1HM8372083FZ, VW1311103
- Black Exterior Door Handle With Key Hole
- This item may ship in multiple packages
- 1-Year Warranty When Purchased through Auto Parts Giant
- Fits: 1999-2004 Volkswagen Jetta/ Golf / Bora Mk4
- Direct replacement - this interior door pull handle is designed to match the fit, appearance and function of the original handle on specified vehicles
- Restores functionality - this handle is made to fully restore appearance and functionality after the original part fails
- Durable construction - this part is made from quality materials to ensure reliable performance and long service life
- Trustworthy quality - backed by team of product experts in the United States and more than a century of automotive experience
- Ensure fit - to make sure this part fits your exact vehicle, input your make, model and trim level into the garage tool
- 【Reference Part Numbers】: 1C0969107AFYW, 1C0969107CFYW, 1C0967171C09H
- 【Package Includes 】:1 x Inside Door Handle , Front Left Driver Side
- 【Applicable】: Inside Door Handle Compatible with 1999-2010 Volkswagen Beetle
- 【QUALITY】: Designed as a direct replacement for your Inside Door Handle,Constructed with durable materials for long life.
- 【After-sales】: Please feel free to contact us for any concerns or problems.
- Fitment: for Volkswagen CC 2009-2017, for Volkswagen Passat 2006-2011; OE Number: 3C0837879 1K8837879 3C0837880. Installation position: Front, Left
- Function: It enhances the look of your car look. Also can cover existing scratches and prevent your car door from scratch and abrasion. Better to protect your door handle car paint.
- Material: The door lock cover trim cap is made of exquisite ABS material. It will not rust after long time use. Waterproof and durable for long time use.
- Easy Installation: With double sided adhesive tape, clean up the surface, warm up the tape with the tool, and press it on the original surface. Easy to use and save your time.
- Package Included: 1 x Exterior Door Handle Cap. Please confirm carefully whether this product is suitable for your car before purchasing.
- Aftermarket Replacement Exterior Door Handle Compatible with 2011-2018 Volkswagen Jetta, Fits 2009-2017 Volkswagen Tiguan, Fits 2018 Volkswagen Tiguan Limited
- Interchange Part Numbers: 5N0837205MGRU, 6R4837879GRU
- Primed Exterior Door Handle With Key Hole
- Direct Fit Replacement
- 1-Year Warranty When Purchased through Auto Parts Giant
Last update on 2023-11-04 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 57J5_DLR_ADV Advance Notice – Safety Recall 57J5 / Door Handles This notice is for: Dealer Principal General Manager Sales Managers Service Manager Parts Manager Service Consultant Warranty Administrator Technicians Date: May 05, 2023 Issue: The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. Water ingress into the printed circuit board can lead to malfunctions causing an “open command” to the door lock. Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle. Precautions: If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. Repair: • REPAIR NOT YET AVAILABLE • Check daily campaign open inventory report or OMD for affected vehicles in inventory • Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2022 ID4 35,325 CAN 2021 2022 ID4 2,519 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-312 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : MAY 03, 2023 NHTSA Recall No. : 23V-312 Manufacturer Recall No. : 57J5 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 35,325 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 VOLKSWAGEN ID Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by production records starting from Start of Production of the ID.4 in the Zwickau (Germany) production plant for U.S. vehicles until End of Production in the Zwickau plant for U.S. vehicles The recalled products differ from products that were not included in the recall because they contain non-affected supplier parts. ID4: 35325 Production Dates : DEC 15, 2020 – DEC 12, 2022 VIN Range 1 : Begin : WVGDMPE27MP001874 End : WVGGNPE20NP075231 ✔ Not sequential Description of Defect : Description of the Defect : The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress.Water ingress into the printed circuit board can lead to malfunctions causing an “open command” to the door lock. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and can cause damage to objects and people who may be outside of the vehicle. Description of the Cause : Water ingress at the printed circuit board assembly of the door handle, which can cause communication issues between the door handle and the door control unit (signaling an open command by the door handle when the handle is not being activated by a person). Part 573 Safety Recall Report 23V-312 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Involved Components : Component Name 1 : Door handle Component Description : Outer door handle (left front, right front, left rear, right rear) Component Part Number : 11A 837.20. *, 11B 837.20.*, 11C 837.20.* Supplier Identification : Component Manufacturer Name : WITTE Automotive CZECHIA Address : Rooseveltova 1299 Nejdek Foreign States 36221 Country : Czech Republic Chronology : June 2021: Two (2) reports with alleged door openings from the U.S. market received. Parts requested and analysis started. Damages to the wiring harness identified to be the root cause for water ingress on one part. No defects were detected on the other part. April 2022: Two (2) further cases received from U.S. market. Water ingress to the circuit board detected. April 2022- November 2022: Analysis of field parts from different markets started, trying to reproduce the faulty behavior with malfunctioning hardware parts from the field, debugging of electric signals and conduction of accelerated aging tests. November 2022: Tests conducted on an affected vehicle from the field for speeds below 15km/h; Parts send to supplier for analysis. January 2023- February 2023: Analysis of field parts conducted at the supplier, End of Line process evaluation and conducted quality tests on the deconstructed field parts. February 2023: Started tests of serial parts in climate chamber to evaluate process of water ingress into part. February 28, 2023: NHTSA requested a meeting in order to discuss the field performance of the ID.4 door handles. March 15, 2023: First presentation of the topic in the Volkswagen Product Safety Committee. Root cause not determined. Further investigation between the suppliers for U.S. and German factory production was recommended. March 23, 2023: VWGoA met with NHTSA to discuss the topic. March 28, 2023 : Tests of serial parts in climate chamber finished and root cause finally confirmed by the Part 573 Safety Recall Report 23V-312 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 supplier. April 12, 2023: Presentation of the field situation and results of the tests in the Volkswagen Product Safety Committee. Identification of potentially affected vehicle population started. April 26, 2023: Volkswagen Product Safety Committee decided a recall. 28 reports with alleged door openings known, received from June 2021 to April 2023. Description of Remedy : Description of Remedy Program : At no cost to customers, authorized Volkswagen dealers will inspect each door handle and replace it if necessary. A vehicle software update will also be performed to update the door handle parameters. Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The remedy components can be distinguished from the recalled components because they are kitted specifically for this recall and are not subject to water ingress as were the recalled components. Also, the door handle parameters will be improved via software update. Identify How/When Recall Condition was Corrected in Production : April 14, 2023: improved production at supplier Witte Recall Schedule : Description of Recall Schedule : Dealers: On or before May 05, 2023 / Owners: On or before June 30, 2023 Planned Dealer Notification Date : MAY 05, 2023 – MAY 05, 2023 Planned Owner Notification Date : JUN 30, 2023 – JUN 30, 2023 * NR – Not Reported
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