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June 21, 2023 NHTSA CAMPAIGN NUMBER: 23V436000
Rearview Camera Image May Not Display/FMVSS 111
A rearview camera with a delayed or deactivated image may reduce the driver’s rear visibility, increasing the risk of a crash.
NHTSA Campaign Number: 23V436
Manufacturer Volkswagen Group of America, Inc.
Components BACK OVER PREVENTION
Potential Number of Units Affected 4
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 ID.4 vehicles. The replacement infotainment central control unit (CCU) installed in the vehicle during a repair contains incorrect software that can cause the rearview camera image to be delayed or deactivated when reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
Dealers will update the software, free of charge. Owner notification letters are expected to be mailed August 18, 2023. Owners may contact Volkswagen’s customer service at 1-800-893-5298. Volkswagen’s number for this recall is 93S7.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Volkswagen has a Recall
Affected Vehicles
Country | Beginning Model Year | Ending Model Year | Vehicle | Vehicle Count |
USA | 2022 | 2022 | ID4 | 4 |
Issue:
Vehicles included in this recall have received a replacement infotainment central control unit that contained software that was not released for the U.S. market. Because of this, it is possible for the rearview camera image to be delayed or deactivated when the vehicle is put into reverse. A rearview camera with a delayed or deactivated image may reduce the driver’s visibility of what is behind the vehicle, increasing the risk of a crash or injury to people outside the vehicle.
Repair:
- REPAIR NOT YET AVAILABLE
- Check daily campaign open inventory report or OMD for affected vehicles in inventory.
- Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed.
Chronology :
May 15, 2023: Received notice that a single vehicle in the field contained an implausible software version that had not been released in the US.
CW21-CW23 2023: Conducted further analysis of the software status on the single vehicle identified, its diagnosis protocols, and its repair history. Based on analysis findings, identified three other possibly affected vehicles in the field.
June 05, 2023: Implausible software versions found in the field were confirmed to contain software relevant to rearview camera performance.
June 14, 2023: Topic was presented in the Volkswagen Product Safety Committee and a noncompliance recall was decided.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
VOLKSWAGEN | ID.4 | 2022 |
3 Associated Documents
Recall Acknowledgement
RCAK-23V436-3162.pdf 645.846KB
Noncompliance Notice 573 Report
RCLRPT-23V436-2754.PDF 215.32KB
Volkswagen – 93S7 Dealer Advance Notice – June 2023
RCMN-23V436-3861.pdf 175.033KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V436&docType=RCL
Reprogramming
Overview – Introduction
The Immobilizer is a theft-deterrent device that adds a layer of security to VWGoA vehicles that include the following brands: Audi, Bentley, Lamborghini, and VW. Certain repairs such as replacing emission parts cannot be performed without resetting the immobilizer code for the vehicle. This is done by a technician using the VAS for PC software to synchronize the immobilizer code embedded in the ignition key with other codes resident on parts such as the Transmission Control Module, Engine Control Module, and Instrument Cluster.
Before you can replace an emission part
Whenever you replace an emission-related control module, the immobilizer must be reset using the VAS for PC software. This can only be done if you meet the following requirements:
- You have enrolled into the program (see step 1 - Complete Pass Thru Enrollment Forms)
- You have received an email from VWGoA that contains a Security ID and Password to access the immobilizer application hosted in Germany
- You have received an email from VWGoA that contains a certificate file (e.g. IndepeDeale.30001.300999.pfx)
- You have installed the certificate onto your PC
- You have obtained a J 2534-1 Pass Thru device (see recommended J 2534-1 Pass Thru devices)
- You have performed the steps outlined in VAS for PC Setup
Recommended J 2534-1 Pass Thru devices
Pass thru devices are available for purchase from a recommended Manufacturer for registered workshops to perform Immobilizer functions. The Pass Thru devices that have been tested to work with VAS for PC follow:
Available from ACTIA Corp. https://www.actiaus.com, https://www.passthruxs.com or (734) 266-2083 |
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Available from Drew Technologies, Inc. https://www.drewtech.com or (734) 222-5228 |
Available from Blue Streak Electronics https://www.bsecorp.com or (905) 669-4812 Email at Info@bsecorp.com |
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Available from Dearborn Group Technology https://www.dgtech.com or (248) 488-2080 Email at sales@dgtech.com |
Note: Currently, Pass Thru re-programming supports SAE J2534-1 version 4.04 only. Please ensure that you have installed the appropriate driver for your Pass Thru device. For details read the documentation shipped with your device or contact the manufacturer.
Immobilizer-Reprogramming-Instructions
J2534 Pass Thru devices
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- CUSTOM-DESIGNED FOR USE WITH FORSCAN and recommended by the FORScan Team
- DEALERSHIP-LEVEL DIAGNOSTICS: OBDLink EX supports all Ford protocols, modules, and advanced features of FORScan
- ELECTRONIC SWITCH allows FORScan to access all CAN buses simultaneously and enables advanced functions not possible with “toggle switch” adapters
- MAXIMUM THROUGHPUT -- up to 20 times faster than “toggle switch” adapters
- ROCK-SOLID CONNECTION avoids data corruption and dropped packets
- 🚗[Technical assistance] If you have any installation problems, download the installation manual. Or please contact us at any time. We can provide technical support and help you install software online
- 🚗[Vehicle Coverage] Installation Tips: Please turn off anti-virus software before install. VXDIAG VCX NANO fully compatible with SAE-J2534-1 & SAE-J2534-2. All current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
- 🚗[Functional] ●USB vehicle-to-PC connectivity●Supports Windows,XP●Supports Windows 7● CE and FCC compliance for hardware●Firmware Updatable. 【SPS】Service Programming System: ◎Passthrough programming on GM past model and Global A vehicles◎Increase reprogramming speed 20-70% and get ready to service new models.
- 🚗[GDS] Global Diagnostic System: ◎New Diagnostic Application Software required for all GM Global Architecture (Global A) Vehicles. ◎GDS & GDS2 is software which runs on a specific PC. Updates received via TIS2Web.
- 🚗[Efficient&Convenience] Quick access to vehicle data for maintenance or management reports.Quickly attaches to vehicle's diagnostic connector. Mixed fleet capabilities with broad protocol support.May be used with desktop PC or laptop. make sure your computer at least 4GB.Tech2win software only installed on 7 32bit computer and on physical system.Please download the latest vxmanager from vxdiag official website.
- 【ALL-IN-1 REPROGRAMMING TOOL】With its exceptional compatibility, TOPDON RLink Lite J2534 pass-thru programmer and enhanced VCI seamlessly conducts original equipment-level diagnostics, programming, and coding jobs, achieving OE-level diagnostics across various vehicle models with a single device. Note: TOPDON RLink Lite is Window-only, not compatible with Mac.
- 【J2534 REPROGRAMMING TOOL】The RLink Lite functions as a J2534 pass-thru programmer to achieve OEM programming and diagnostics. Compliant with three major automotive industry standards D-PDU/J2534/RP1210, and latest DoIP/CAN/CAN FD, the RLink Lite ensures extensive vehicle coverage and speedy diagnostics.
- 【ENHANCED VCI】The TOPDON RLink Lite operates as a versatile VCI box, enabling you to achieve advanced diagnostic, programming, and coding functionalities when paired with OE software. Moreover, TOPDON's DMS Driver Management System helps you easily master the OE software by offering drivers for various brands.***We don't provide extra OE software.
- 【FASTER & SMOOTHER】Powered by a 1.8 GHz quad-core processor, enjoy swift response and seamless operation. The RLink Lite Enhanced VCI runs on Android 11.0 for advanced features and top-notch security. With 2GB RAM and 32GB ROM, storage is ample for smooth performance and quick access to data and apps.
- 【PACKAGE+J2534 SUPPORT】The package comprises the RLink Lite main unit, a 2m OBDII diagnostic cable, a 5m Ethernet cable, a 1.5m USB 2.0 data cable, a 12V DC power adapter, and a quick start guide. Enjoy complimentary technical support from our dedicated TOPDON team for any J2534-related inquiries or concerns throughout the lifespan of your device.
Last update on 2024-07-16 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-436 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : JUN 21, 2023 NHTSA Recall No. : 23V-436 Manufacturer Recall No. : 93S7 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 4 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 VOLKSWAGEN ID4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by parts sales records. The recalled products differ from products that were not included in the recall because they contain software not released for the US market. ID4: 4 Production Dates : APR 14, 2022 – JUN 28, 2022 VIN Range 1 : Begin : WVGUNPE26NP038915 End : WVGUNPE23NP055784 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : Vehicles included in this recall have received a replacement infotainment central control unit that contained software that was not released for the U.S. market. Because of this, it is possible for the rearview camera image to be delayed or deactivated when the vehicle is put into reverse. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : A rearview camera with a delayed or deactivated image may reduce the driver’s visibility of what is behind the vehicle, increasing the risk of a crash or injury to people outside the vehicle. Description of the Cause : A replacement infotainment central control unit that contained software that was not released for the U.S. market was installed when the vehicle was repaired. Identification of Any Warning that can Occur : none Part 573 Safety Recall Report 23V-436 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : ICAS3 Component Description : Central Control Unit Infotainment Component Part Number : 10A.035.842.H Component Name 2 : ICAS3 Component Description : Central Control Unit Infotainment Component Part Number : 10A.035.842.J <= this is the correct part number for the US Supplier Identification : Component Manufacturer Name : Volkswagen Group of America Address : 3800 Hamlin Road Auburn Hills Michigan 48326 Country : United States Chronology : May 15, 2023: Received notice that a single vehicle in the field contained an implausible software version that had not been released in the US. CW21-CW23 2023: Conducted further analysis of the software status on the single vehicle identified, its diagnosis protocols, and its repair history. Based on analysis findings, identified three other possibly affected vehicles in the field. June 05, 2023: Implausible software versions found in the field were confirmed to contain software relevant to rearview camera performance. June 14, 2023: Topic was presented in the Volkswagen Product Safety Committee and a noncompliance recall was decided. Part 573 Safety Recall Report 23V-436 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : At no cost to customers, Volkswagen dealers will perform a software upate to install the correct version. Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The remedy component is software which is the U.S. compliant software version. Identify How/When Recall Condition was Corrected in Production : Not applicable, because this did not occur during production, but rather occurred at dealers when the affected vehicles were in for repair. Recall Schedule : Description of Recall Schedule : Dealers/Owners: On or before August 18, 2023 Planned Dealer Notification Date : AUG 18, 2023 – AUG 18, 2023 Planned Owner Notification Date : AUG 18, 2023 – AUG 18, 2023 * NR – Not Reported
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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 93S7_DLR_ADV Advance Notice – Compliance Recall 93S7 / Infotainment Software/Rearview Camera Display This notice is for: Dealer Principal General Manager Sales Managers Service Manager Parts Manager Service Consultant Warranty Administrator Technicians Date: June 23, 2023 Issue: Vehicles included in this recall have received a replacement infotainment central control unit that contained software that was not released for the U.S. market. Because of this, it is possible for the rearview camera image to be delayed or deactivated when the vehicle is put into reverse. A rearview camera with a delayed or deactivated image may reduce the driver’s visibility of what is behind the vehicle, increasing the risk of a crash or injury to people outside the vehicle. Repair: • REPAIR NOT YET AVAILABLE • Check daily campaign open inventory report or OMD for affected vehicles in inventory. • Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 ID4 4 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-
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