28H7 – Ignition Switch – 2019-2020 Volkswagen Jetta

August 30, 2023 NHTSA CAMPAIGN NUMBER: 23V604000

Ignition Switch May Fail

Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V604

Manufacturer Volkswagen Group of America, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 47,651

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.

 

Remedy

Dealers will replace the ignition switch, free of charge. Owner notification letters are expected to be mailed October 27, 2023. Owners may contact Volkswagen’s customer service at 1-800-893-5298. Volkswagen’s number for this recall is 28H7.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Volkswagen has a Recall

 


Affected Vehicles

Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2019 2020 JETTA 47,651
CAN 2019 2020 JETTA 6,786

 

Issue:

In vehicles equipped with a conventional ignition switch, the polyfuse can fail, particularly when the vehicle is operated in high temperature environments. If the polyfuse fails, it can result in the engine stalling while driving and failure of the vehicle’s electrical system, increasing the risk of a crash.

 

Repair:

  • REPAIR NOT YET AVAILABLE
  • Check daily campaign open inventory report or OMD for affected vehicles in inventory.
  • Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed.

 


Chronology :

CW 05 – 10 /2023: In the course of routine field monitoring by VWGoA, an individual case of a failed ignition switch was escalated as a potential safety topic for the first time. On site vehicle analysis confirmed that the ignition switch failed. Further analysis started to better define the topic.

April 12, 2023: Based on a large number of field claims observed during ongoing field monitoring, VWGoA escalates topic to the Product Safety Committee.

April 2023 – August 2023: Analysis of topic conducted to identify possible root cause, potential population, and safety impact.

August 23, 2023: The Volkswagen Product Safety Committee decided a safety recall.

Volkswagen is aware of 2,654 warranty claims, dating between August 2019 and August 2023.

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
VOLKSWAGEN JETTA 2019-2020

 


3 Associated Documents

Volkswagen – 28H7 Dealer Advance Notice – September 2023

RCMN-23V604-4719.pdf 233.611KB

RCMN-23V604-4719

 


Defect Notice 573 Report

RCLRPT-23V604-2498.PDF 215.361KB

RCLRPT-23V604-2498

 


Recall Acknowledgement

RCAK-23V604-2111.pdf 645.645KB

RCAK-23V604-2111

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V604&docType=RCL

 


 

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Last update on 2023-11-09 / Affiliate links / Images from Amazon Product Advertising API

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