93U8 – Compact/Portable Charging System Cable (220V/240V) – 2019-2024 Audi

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Affected Vehicles

Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2021 2021 A7 3
USA 2020 2021 A8 4
USA 2022 2024 E‐TRON GT 737
USA 2019 2024 E‐TRON QUATTRO 3,001
USA 2020 2024 E‐TRON SPORTBACK QUATTRO 1,212
USA 2023 2024 Q4 E‐TRON SPORTBACK 1,237
USA 2022 2024 Q4 E‐TRON SUV 3,042
USA 2020 2024 Q5 2,367
USA 2022 2024 RS E‐TRON GT 469
CAN 2020 2020 A8 1
CAN 2022 2024 E‐TRON GT 77
CAN 2019 2024 E‐TRON QUATTRO 504
CAN 2021 2024 E‐TRON SPORTBACK QUATTRO 263
CAN 2022 2024 Q4 E‐TRON SPORTBACK 246
CAN 2022 2024 Q4 E‐TRON SUV 1,032
CAN 2020 2024 Q5 99
CAN 2022 2024 RS E‐TRON GT 25

 

Problem Description

If a 220V/240V wall plug becomes overburdened when the compact/portable charging system cable is being used to charge the high-voltage batteries in the vehicle, the home wiring can become overheated. If this happens, overheating of the home infrastructure can eventually cause permanent damage to the house socket and charging cable.

Corrective Action

Remove and destroy the 220V/240V compact/portable charging cable from the Compact/Portable Charging System.

 

Precautions

The recall only affects the 220V/240V compact/portable charging cable. The compact/portable charging unit and 110V home charging cable are not affected by this recall.

As a reminder, the vehicle owner’s manual contains important information about charging the vehicle. We encourage owners and anyone who drives the vehicle to review the owner’s manual to become familiar with this important information.

 

Repair Overview

Remove and destroy power cable with power plug for industrial sockets (220V/240V) from the portable charging system.

 

Check if your Audi has a Recall

 


Frequently Asked Questions (FAQ)

ACTION SUMMARY

Campaign Code

Safety Recall 93U8 / Compact/Portable Charging System Cable (220V/240V)

 

Action Status

REPAIR AVAILABLE

 

Market(s)

USA & Canada

 

Affected Vehicles

Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2021 2021 A7 3
USA 2020 2021 A8 4
USA 2022 2024 E-TRON GT 737
USA 2019 2024 E-TRON QUATTRO 3,001
USA 2020 2024 E-TRON SPORTBACK QUATTRO 1,212
USA 2023 2024 Q4 E-TRON SPORTBACK 1,237
USA 2022 2024 Q4 E-TRON SUV 3,042
USA 2020 2024 Q5 2,367
USA 2022 2024 RS E-TRON GT 469
CAN 2020 2020 A8 1
CAN 2022 2024 E-TRON GT 77
CAN 2019 2024 E-TRON QUATTRO 504
CAN 2021 2024 E-TRON SPORTBACK QUATTRO 263
CAN 2022 2024 Q4 E-TRON SPORTBACK 246
CAN 2022 2024 Q4 E-TRON SUV 1,032
CAN 2020 2024 Q5 99
CAN 2022 2024 RS E-TRON GT 25

 

Problem Description

If a 220V/240V wall plug becomes overburdened when the compact/portable charging system cable is being used to charge the high-voltage batteries in the vehicle, the home wiring can become overheated. If this happens, overheating of the home infrastructure can eventually cause permanent damage to the house socket and charging cable, increasing the risk of fire.

The recall only affects the 220V/240V compact/portable charging cable. The compact/portable charging unit and 110V home charging cable are not affected by this recall.

 

Corrective Action

Remove and destroy the 220V/240V compact/portable charging cable from the Compact/Portable Charging System.

 

What vehicles are affected by 93U8?

93U8 applies to vehicles in dealer inventory. Check daily campaign open inventory report or OMD for affected vehicles in inventory. Remember to check Campaigns/Actions screen in ELSA to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.

IMPORTANT!

This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted in ELSA and the Service References tool in Elsa2Go. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

 

Is the repair available?

Yes, prior to delivery to customer, remove and destroy the 220V/240V compact/portable charging cable from the Compact/Portable Charging System. See ELSA and the Service References tool in Elsa2Go for complete repair & claiming instructions.

 

Will these customers be provided with a 220V/240V adapter later?

A replacement 220V/240V cable is expected to be available at a future date. Further details will be provided as they become available.

 

Is there interim support for customers who need a charging solution?

For new EV vehicles sold prior to January 2, 2024, see the corresponding EV Charging Customer Support Offer (Program ID A23UCCSO). Always check New Car Vehicle Programs within accessaudi.com for current offer details.

 

Why does a vehicle have 93U8 showing open and 93U6 showing closed in ELSA?

Originally, all vehicles were assigned the 93U6 code. Inventory vehicles were assigned 93U8 to remove the cable; therefore, the 93U6 was closed.

IMPORTANT!

This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted in ELSA and the Service References tool in Elsa2Go. To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.

 


93U6 & 93U8 – Power Outlet May Cause Charging Cable to Overheat – 2019-2024 Audi

 

93U6 & 93U8 – Power Outlet May Cause Charging Cable to Overheat – 2019-2024 Audi

 


Remedy Instructions and TSB

RCRIT-23V842-7680.pdf 436.787KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V842&docType=RCL

 


 

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  • All-Round Protection: Comply with ETL security certification standards. During charging, the portable charger controller automatically adjusts the current according to the charging status to avoid overcharging. It also provides lightning/leakage/grounding/over-voltage/under-voltage/overcharge/over-current/overheat protection.
  • Smart APP Control: Enjoy a great charging experience with the convenience of smart app control. You can not only control and monitor the charging status remotely through the smart APP, but also schedule charging time for 1-12 hours, allowing you to take advantage of off-peak charging and reduce your vehicle usage costs.
  • Extra-Long Charging Cable: Enjoy the flexibility the 28-foot-long charging cable includes with this portable EV charger. You can conveniently charge your EV at home or using public charging stations without hassle. The internal copper wires ensure excellent conductivity, and the external TPE flame-retardant protective jacket is thickened for added durability. The charging cable is IP66 waterproof and dustproof, withstanding temperatures from -30°C to 45°C.
  • Dual-Purpose Functionality: Our package includes a hard-shell storage bag, a base, and a charging cable hook, providing versatile functionality. Using the base and charger holder, you can easily install this charger as a fixed charging station in your garage. Simply store the charging cable in the included storage bag for on-the-go charging and take it with you. You can charge your EV wherever there's an available power outlet.

Last update on 2024-03-25 / Affiliate links / Images from Amazon Product Advertising API

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