93U6 & 93U8 – Power Outlet May Cause Charging Cable to Overheat – 2019-2024 Audi

“This site contains affiliate links for which OEMDTC may be compensated”

December 13, 2023 NHTSA CAMPAIGN NUMBER: 23V842000

Power Outlet May Cause Charging Cable to Overheat

An overheated outlet or charging cable can increase the risk of a fire.

 

NHTSA Campaign Number: 23V842

Manufacturer Volkswagen Group of America, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 93,196

 

Summary

Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.

 

Remedy

Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Interim owner notification letters explaining the safety risk are expected to be mailed February 9, 2024. A second notice will be sent once remedy parts become available, anticipated mid-2024. Owners may contact Audi customer service at 1-800-253-2834. Audi’s numbers for this recall are 93U6 and 93U8.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Audi has a Recall

 


Chronology of Defect

September 2020: Audi became aware of cases where melting/overheating occurred at the industrial socket (NEMA 14-50) when charging with the industrial 220V/240V plug with 40 amperes.

October 2020 – December 2021: Audi requested parts from the field and analyzed the patterns and surrounding circumstances of customer charging behavior. All analyzed cases did not show any issues with the vehicle and the delivered charging equipment itself. The root cause always appeared to be household power outlets and/or household wiring/circuit breakers incapable of handling the required electrical current.

All investigations showed that the power outlets and/or wiring may be incapable of handling the required electrical current, if the proper electrical requirements are not met. In this case use of the compact charging system with improper or overburdened 220V power outlets and wiring may, in certain circumstances, lead to a risk of overheating of the home infrastructure.

Therefore, Audi decided to implement a service campaign where customers were sent detailed instructions and asked to bring the charging equipment to an Audi dealer to change the setting on the charging system control unit to 50% power level for the industrial plug and attach a warning label to the control unit of the Audi compact charging system. With these measures, it is still possible to charge at a charging current of 100% by pressing the button (100%) on the control unit if customers have assured that their home power supply meets all the requirements for safely charging the high-voltage battery at a current rating of 40 amperes.

February 2022 – November 2023: Field monitoring continued and Audi continued to receive reports of overheated and melted sockets.

December 6, 2023: A re-evaluation based on the field situation determined that a misuse still cannot be ruled out even with the additional warning instructions and the previous service campaign. Out of an abundance of caution, Audi determined it would supersede its existing service campaign and conduct a safety recall to replace the affected charging cables by a new charging cable with incorporated temperature sensors. In unsold vehicles the industrial charging cable will be removed from the charging equipment before delivery.

Audi is currently aware of 615 claims, dating from 08/05/2020 – 12/05/2023, and no fires, crashes or injuries potentially related to this issue.

 


93U8 – Compact/Portable Charging System Cable (220V/240V) – 2019-2024 Audi

 

93U8 – Compact/Portable Charging System Cable (220V/240V) – 2019-2024 Audi

 


93U6 – Compact/Portable Charging System Cable – 2020-2024 Audi

 

93U6 – Compact/Portable Charging System Cable – 2020-2024 Audi

 


24 Affected Products

Vehicles

MAKE MODEL YEAR
AUDI A7 2021-2022
AUDI A8 2020-2021
AUDI E-TRON 2019-2024
AUDI E-TRON GT 2022-2024
AUDI Q4 E-TRON 2022-2024
AUDI Q5 2020-2024
AUDI RS E-TRON GT 2022-2024

 


11 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-23V842-5447.pdf 225.49KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [220.21 KB]

 


Recall 573 Report-Amendment 1 – 12/19/2023

RCLRPT-23V842-7711.PDF 227.225KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [221.90 KB]

 


Remedy Instructions and TSB

RCRIT-23V842-7680.pdf 436.787KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [426.55 KB]

 


Recall Acknowledgement

RCAK-23V842-1448.pdf 795.275KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [776.64 KB]

 


Manufacturer Notices(to Dealers,etc)

RCMN-23V842-6254.pdf 244.241KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [238.52 KB]

 


Defect Notice 573 Report

RCLRPT-23V842-8764.PDF 221.137KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [215.95 KB]

 


Chronology for Audi Recall 93U6

RMISC-23V842-4801.pdf 208.708KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [203.82 KB]

 


Miscellaneous Document – FAQ

RMISC-23V842-2441.pdf 170.052KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [166.07 KB]

 


Manufacturer Notices(to Dealers,etc)

RCMN-23V842-7851.pdf 138.037KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [134.80 KB]

 


Manufacturer Notices(to Dealers,etc)

RCMN-23V842-6362.pdf 259.968KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [253.88 KB]

 


Audi Frequently Asked Questions (FAQ)

RMISC-23V842-0847.pdf 170.096KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [166.11 KB]

 


Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V842&docType=RCL

 


 

Bestseller No. 1
ChargePoint Home Flex Level 2 EV Charger, NEMA 14-50 Outlet 240V EV Charge Station, Electric Vehicle Charging Equipment Compatible with All EV Models
  • Charge with confidence: ChargePoint builds reliable, flexible and innovative EV charging stations for home, business and fleets. Drivers have access to 24/7 support and hundreds of thousands of places to charge across North America via the ChargePoint app.
  • Charge Smart: With the in-depth, user-friendly ChargePoint Mobile App, you can control your electric car charger, easily manage and set reminders, connect to your smart home devices, find stations, get valuable data and charging information, and get access to the app's latest features.
  • Vast Network: ChargePoint’s extensive network includes 274k+ ChargePoint stations across North America and Europe, so you have peace of mind wherever life takes you. You can even charge up at plus 565k+ ChargePoint roaming partner stations for added flexibility and convenience when you’re on the go.
  • Safe & Durable: Rely on this EV charger to provide safe charging at home, adhering to UL safety standards; The charger can be installed indoor or outdoor with a weatherproof NEMA outlet and includes a cable that stays pliable in very cold weather.
  • Fast & Powerful: This charger charges up to 7 times faster than a 110V outlet, delivering an impressive 30 miles of range per hour. The plug is compatible with all EVs (Tesla requires adapter) and works with a 14-50 outlet. Requires 40A or 50A-rated circuit.
Bestseller No. 2
LiftSun Level 1+2 EV Charger, 16 Amp 120V or 240V, Portable Electric Vehicle Charger with 21Ft Charging Cable NEMA 6-20 Plug NEMA 5-15P Adapter, Plug-in Home EV Charging Station for SAE J1772 EVs
  • 【High Compatibility EV Charger】LiftSun EV charger is compatible with electric vehicles that meet SAE J1772 standards. our EV charger comes with NEMA 5-15 and 6-20 plugs that make it workable for both level 1 & level 2. The portable electric vehicle charger has an 21FT cable, long enough for most driveways or garages.
  • 【Level 1+2 J1772 EV Charger】 Our EV charger cable is 4 times faster than a standard EV charger comes with your car under Level 2 charging mode. It has a power range of 95-265V, up to 16A for level 2, Enable you to charge quickly under Level 2 power supply.
  • 【Safety Guarantee Car Charger】This Level 1+2 EV charger weatherproof rating is IP67, controller IP54, CE certification, with lightning protection, leakage, grounding, low voltage, overvoltage, overcharge, overheating and overcurrent and other multiple protection.
  • 【Simple Designed EV Charger】The LifstSun EV Charger has LED indicator on the control box shows three different states: power, charge, and fault to help you identify the working status of EV charger and keep you informed of relevant charging information. If a fault is found, it will alert you and let you deal with the problem immediately.
  • 【Portable Car Charging Station】Our portable EV charger is lightweight designed and included storage bag to makes it easy to carry around and stay organized in your car, allowing you to charge anywhere, anytime, without having to find an EV charging station outside. We provide a durable NEMA 5-15P to 6-20R adapter, This EV charger can be carried directly in the car, always available, and can be charged anywhere there is a 120V or 240V socket.
SaleBestseller No. 3
Grizzl-E Level 2 240V / 40A Electric Vehicle (EV) Charger UL & Energy Star Certified Metal Case Indoor/Outdoor Electric Car Fast Wall Charging Station, NEMA 14-50 Plug, Classic Black
  • Grizzl-E Classic NEMA 14-50 Plug with 24 Feet Premium Cable is a simple, powerful, heavy-duty and portable Electric Vehicle Charging Station which is suitable for normal and cold weather. Compatible with all EVs and PHEVs sold in North America.
  • UL Full Tested and Certified. Eligible for Federal rebate program. IP67 (Water resistant), Fire resistant. Over Current, Over Voltage , Under Voltage, Missing Diode, Ground Fault, and Over Temperature Protections. Self-Monitoring and Recovery, Power Outage Recovery. Built in GFCI.
  • Fast charging and adjustable amperage: 40A, 32A, 24A, 16A. Maximum current output of 40 Amps for 50A circuit breaker, 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker. Charge Rate: 28-30 miles per hour at 40A, 22-25 miles per hour at 32A, 15-18 miles per hour at 24A and 10-12 miles per hour at 16A.
  • Easy to install and use. Save hundreds of dollars on installation : just install a simple 14-50R outlet and you are ready to plug in your Grizzl-E. Easily transportable. Simple to remove from the mounting bracket and transport between different locations. NEMA-4 water and air tight metal enclosure. More power and output configurations for your money than any other charging station.
Bestseller No. 4
EG evgoer Electric Vehicle Charger Level 2 & Level 1, 40Amp 110V-240V Schedule Timer Portable EV Home Charging Station, 12/16/24/32A/40A Adjustable Current 30ft Cable,Compatible with All SAE J1772 EVs
  • 【FASTER CHARGING】Our Level 2 (40Amps, 240V) EV charger charges up to 7 times faster than a standard wall outlet (Level 1), making it quick and effortless to charge your electric vehicle.
  • 【UL STANDARD & SAFE EV CHARGER】The 40A EV charger uses high-quality raw materials, and both the charging gun and the cable are in compliance with UL standards , so you can use it with confidence and safety. Our level 2 EV charger features advanced S-PROTECH technology for safe and smart charging at maximum speed. It is designed to protect against short-circuit, current leakage, grounding, thermal overload, over-charging, and over-current.
  • 【SMARTER CHARGING AND ADJUSTABLE CURRENT】EV charger comes equipped with adjustable current mode and timer feature for more cost-effective charging. The current of Level 2 charger can be adjusted from 12A to 16A for 110V, and from 12A to 40A for 240V (with options of12A,16A,24A, 32A, 40A).Auto Mode maximizes current output for fast charging, while Manual Mode optimizes current output to prolong battery life. Set a timer to charge during off-peak hours and save even more on electricity costs.
  • 【IP66 WATERPROOF AND PORTABLE CHARGING】The 40A EV charger is waterproof and dustproof (IP66) for reliable use in all weather conditions, both indoors and outdoors. It comes with a 110V cable and a custom protective case for safe storage in your vehicle, so you can recharge your EV anywhere - whether you're on a business trip,interviewing family and friends,or traveling. With a 30 FT (9.1 M) cable length from plug to charging gun, giving you the flexibility to park your car wherever you need to.
  • 【WORK WITH ANY EV AND 3-YEAR WARRANTY】The portable EV charger is compatible with all electric vehicles and plug-in hybrids with J1772 connectors, including leading brands such as Tesla charger (need SEAJ1772 adapter,not include), Ford, Hyundai, Kia, Nissan, Chevrolet and more. Our residential EV chargers come with a 3-year limited warranty and lifetime technical support for added peace of mind. We provide 24-hour sales service and free return exchange service.
Bestseller No. 5
ChargePoint Home Flex Level 2 EV Charger NACS, NEMA 14-50 Outlet 240V EV Charge Station, Electric Vehicle Charging Equipment Compatible with Tesla
  • Charge with Confidence: ChargePoint builds reliable, flexible and innovative EV charging stations for home, business, and fleets. Drivers have access to 24/7 support and hundreds of thousands of places to charge across North America via the ChargePoint app.
  • Charge Smart: With the in-depth, user-friendly ChargePoint Mobile App, you can control your electric car charger, easily manage and set reminders, connect to your smart home devices, find stations, get valuable data and charging information, and get access to the app's latest features.
  • Vast Network: ChargePoint’s extensive network includes 274k+ ChargePoint stations across North America and Europe, so you have peace of mind wherever life takes you. You can even charge up at plus 565k+ ChargePoint roaming partner stations for added flexibility and convenience when you’re on the go.
  • Safe & Durable: Rely on this EV charger to provide safe charging at home, adhering to UL safety standards. The charger can be installed indoors or outdoors by an electrician and includes a cable that stays pliable in very cold weather.
  • Fast & Powerful: This EV charger charges up to 7 times faster than a 110V outlet, delivering 30 miles of range per hour. It comes with a NACS connector for Tesla EVs and plugs into a 240V outlet with a 14-50 receptacle. Requires a 40A or 50A-rated circuit.
SaleBestseller No. 6
VEVOR Level 1+2 Portable EV Charger, 16 Amp 120V or 240V, Electric Vehicle Charger with 28-Foot Charging Cable NEMA 6-20P Plug NEMA 5-15 Adapter, Plug-in Home EV Charging Station for SAE J1772 EVs
  • Portable EV Charger: This portable car charger offers high compatibility with NEMA 6-20R and NEMA 5-15P plugs, making it suitable for charging most electric vehicles and plug-in hybrid vehicles that adhere to the J1772 standard.
  • All-Round Protection: Comply with ETL security certification standards. During charging, the portable charger controller automatically adjusts the current according to the charging status to avoid overcharging. It also provides lightning/leakage/grounding/over-voltage/under-voltage/overcharge/over-current/overheat protection.
  • Smart APP Control: Enjoy a great charging experience with the convenience of smart app control. You can not only control and monitor the charging status remotely through the smart APP, but also schedule charging time for 1-12 hours, allowing you to take advantage of off-peak charging and reduce your vehicle usage costs.
  • Extra-Long Charging Cable: Enjoy the flexibility the 28-foot-long charging cable includes with this portable EV charger. You can conveniently charge your EV at home or using public charging stations without hassle. The internal copper wires ensure excellent conductivity, and the external TPE flame-retardant protective jacket is thickened for added durability. The charging cable is IP66 waterproof and dustproof, withstanding temperatures from -30°C to 45°C.
  • Dual-Purpose Functionality: Our package includes a hard-shell storage bag, a base, a charging cable hook, and an adapter, providing versatile functionality. Using the base and charger holder, you can easily install this charger as a fixed charging station in your garage. Simply store the charging cable in the included storage bag for on-the-go charging and take it with you. You can charge your EV wherever there's an available power outlet.
Bestseller No. 7
Tesla Wall Connector - Electric Vehicle (EV) Charger - Level 2 - up to 48A with 24' Cable
  • COMPATIBILITY: Wall Connector is compatible with all Tesla models: Model S, Model 3, Model X and Model Y.
  • CHARGING SPEED: Up to 44 miles of range per hour of charge, with up to 11.5 kW / 48 amp output, depending on Tesla model and breaker size.
  • CONVENIENCE: Indoor or outdoor installation (by your own electrician or one of the 1,400+ Tesla Certified Electricians) with variable amperage that allows max output to be customized to an existing power supply and supports any output up to 48A. Possible max output configurations include: 48A, 40A, 32A, 24A, 16A, 12A.
  • CONNECTIVITY: Connecting the Wall Connector to a local Wi-Fi network enables over-the-air firmware updates for continual product improvements and remote access control.
  • POWER-SHARE: Power-share is ideal for locations that need to charge more than one Tesla at the same time. This functionality allows up to six Wall Connectors to be linked for efficient power management.
SaleBestseller No. 8
EVIQO Level 2 EV Charger - 48 Amp EV Charger Level 2, 240V Electric Vehicle Charging Stations, EV Level 2 Charger NEMA 14-50/Hardwire EVSE Level 2 Charger, 25' Cord Electric Car Charger Energy Star/UL
  • 9X FASTER: EVIQO is electric vehicle charger for home providing 38 m/h (40 amp ev charger by default) and 46 m/h if hardwired and set as a 48A EV charger. Max output for EV charging station level 2 is set with a dip switch. Adjustable current: 1A increment in EVIQO app. Stay EVIPOWER-ful with live 24/7 post-sale customer support.
  • SAFE, USA CERTIFIED: EVIQO electric car charger level 2 is UL compliant, Energy Star, ETL and FCC certified EV charging station with 3-year Extended Manufacturer Warranty. EVIQO level 2 home ev charger is weatherproof. This EV car charger level 2 is suitable for use as an indoor/ outdoor EV charger. EVIQO EV wall charger level 2 meets NEMA 4 and IP66 protection standards.
  • SMART APP: EVIQO surveyed 1,800 EV owners to create EV home charger level 2 app. Set up to 3 schedules for cost savings during off-peak rates. Get smart tips and reminders, track power/costs live and monitor the charging history. Enjoy sleek intuitive interface of your electric car charger 240v. EVIQO level 2 car charger consistently enhances its firmware with remote OTA updates.
  • COMPATIBLE WITH ALL EVs: EVIPOWER electric car home charging stations are equipped with heavy duty rubberized SAE J1772 connector compatible with all EVs / PHEVs in NA: all Tesla models, Chevrolet Bolt, VW ID 4, Nissan Leaf, Polestar 2, Ford Mustang Mach-E, IONIQ 5/6, BMW i3, i4, iX, Mercedes EQS, Audi, Rav4, VW ID 4, Jeep Wrangler 4xe level 2 charger (Tesla requires an adapter).
  • FIRST-IN-CLASS: EVIQO electric vehicle charging stations offer the MARKET'S LONGEST 37" input cable with a NEMA 14-50 plug along with a 25' EXTRA LONG output cable.
Bestseller No. 9
bokman Portable Level 2 EV Charger (240V, 32A) with 25ft Charging Cable and NEMA 14-50 for SAE-J1772 Electric Vehicles Current Adjustable and Reservation Charging Function
  • ⚡FAST CHARGING - This 32A EV Charger aims to make EVs charging efficient and convenient. This is the optimal choice for car home charging. The 25ft cable provides ample length, catering to the needs of most garages and driveways.
  • 🔌Charging Plug - This product adopts NEMA 14-50 Plug, which can accept a 240V input voltage. You can attach it on the 240V socket to reach the Level 2 charging level. In addition, a NEMA 5-15 adapter is inclueds,which makes the EV charger perfectly adapt to the 120V socket to get a Level 1 Chagrging
  • 👍 One is All - Designed to be compatible with all SAE-J1772 electric vehicles and plug-in hybrid vehicles, this EV charger is an excellent choice for users who own multiple electric vehicles. With its versatility, you no longer need to worry about compatibility issues.
  • 🚦 Safety is a top priority, which is why this charger is equipped with a LED indicator on the control box. This indicator displays the charging status of your EV, alerting you immediately to any potential issues. Additionally, the charger incorporates triple protection functions, including Leakag Protection, Overcharge Protection, and Under Voltage Protection, ensuring a safe and reliable charging experience.
  • 📲Smart Control: Take control of your charging experience with the adjustable current function. Users have the flexibility to select from 7 levels of current, ranging from 6A to 32A. Additionally, this EV charger features a delay charging function, enabling automatic charging during off-peak hours. This helps reduce charging costs and optimizes charging efficiency.
SaleBestseller No. 10
VEVOR Level 2 Portable EV Charger, 32 Amp 240V, Electric Vehicle Charger with 28 ft Charging Cable NEMA 14-50P Plug, 16/20/24/32A Adjustable Current Plug-in Home EV Charging Station for SAE J1772 EVs
  • Portable EV Charger: This portable car charger offers high compatibility with a NEMA 14-50P plug, making it suitable for charging most electric vehicles and plug-in hybrid vehicles that adhere to the J1772 standard.
  • All-Round Protection: Comply with ETL security certification standards. During charging, the portable charger controller automatically adjusts the current according to the charging status to avoid overcharging. It also provides lightning/leakage/grounding/over-voltage/under-voltage/overcharge/over-current/overheat protection.
  • Smart APP Control: Enjoy a great charging experience with the convenience of smart app control. You can not only control and monitor the charging status remotely through the smart APP, but also schedule charging time for 1-12 hours, allowing you to take advantage of off-peak charging and reduce your vehicle usage costs.
  • Extra-Long Charging Cable: Enjoy the flexibility the 28-foot-long charging cable includes with this portable EV charger. You can conveniently charge your EV at home or using public charging stations without hassle. The internal copper wires ensure excellent conductivity, and the external TPE flame-retardant protective jacket is thickened for added durability. The charging cable is IP66 waterproof and dustproof, withstanding temperatures from -30°C to 45°C.
  • Dual-Purpose Functionality: Our package includes a hard-shell storage bag, a base, and a charging cable hook, providing versatile functionality. Using the base and charger holder, you can easily install this charger as a fixed charging station in your garage. Simply store the charging cable in the included storage bag for on-the-go charging and take it with you. You can charge your EV wherever there's an available power outlet.

Last update on 2024-03-25 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

 


Leave a Comment

Share to...