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December 13, 2023 NHTSA CAMPAIGN NUMBER: 23V842000
Power Outlet May Cause Charging Cable to Overheat
An overheated outlet or charging cable can increase the risk of a fire.
NHTSA Campaign Number: 23V842
Manufacturer Volkswagen Group of America, Inc.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 93,196
Summary
Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.
Remedy
Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Interim owner notification letters explaining the safety risk are expected to be mailed February 9, 2024. A second notice will be sent once remedy parts become available, anticipated mid-2024. Owners may contact Audi customer service at 1-800-253-2834. Audi’s numbers for this recall are 93U6 and 93U8.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Audi has a Recall
Chronology of Defect
September 2020: Audi became aware of cases where melting/overheating occurred at the industrial socket (NEMA 14-50) when charging with the industrial 220V/240V plug with 40 amperes.
October 2020 – December 2021: Audi requested parts from the field and analyzed the patterns and surrounding circumstances of customer charging behavior. All analyzed cases did not show any issues with the vehicle and the delivered charging equipment itself. The root cause always appeared to be household power outlets and/or household wiring/circuit breakers incapable of handling the required electrical current.
All investigations showed that the power outlets and/or wiring may be incapable of handling the required electrical current, if the proper electrical requirements are not met. In this case use of the compact charging system with improper or overburdened 220V power outlets and wiring may, in certain circumstances, lead to a risk of overheating of the home infrastructure.
Therefore, Audi decided to implement a service campaign where customers were sent detailed instructions and asked to bring the charging equipment to an Audi dealer to change the setting on the charging system control unit to 50% power level for the industrial plug and attach a warning label to the control unit of the Audi compact charging system. With these measures, it is still possible to charge at a charging current of 100% by pressing the button (100%) on the control unit if customers have assured that their home power supply meets all the requirements for safely charging the high-voltage battery at a current rating of 40 amperes.
February 2022 – November 2023: Field monitoring continued and Audi continued to receive reports of overheated and melted sockets.
December 6, 2023: A re-evaluation based on the field situation determined that a misuse still cannot be ruled out even with the additional warning instructions and the previous service campaign. Out of an abundance of caution, Audi determined it would supersede its existing service campaign and conduct a safety recall to replace the affected charging cables by a new charging cable with incorporated temperature sensors. In unsold vehicles the industrial charging cable will be removed from the charging equipment before delivery.
Audi is currently aware of 615 claims, dating from 08/05/2020 – 12/05/2023, and no fires, crashes or injuries potentially related to this issue.
93U8 – Compact/Portable Charging System Cable (220V/240V) – 2019-2024 Audi
93U8 – Compact/Portable Charging System Cable (220V/240V) – 2019-2024 Audi
93U6 – Compact/Portable Charging System Cable – 2020-2024 Audi
93U6 – Compact/Portable Charging System Cable – 2020-2024 Audi
24 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| AUDI | A7 | 2021-2022 |
| AUDI | A8 | 2020-2021 |
| AUDI | E-TRON | 2019-2024 |
| AUDI | E-TRON GT | 2022-2024 |
| AUDI | Q4 E-TRON | 2022-2024 |
| AUDI | Q5 | 2020-2024 |
| AUDI | RS E-TRON GT | 2022-2024 |
11 Associated Documents
Manufacturer Notices(to Dealers,etc)
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Recall 573 Report-Amendment 1 – 12/19/2023
RCLRPT-23V842-7711.PDF 227.225KB
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Remedy Instructions and TSB
RCRIT-23V842-7680.pdf 436.787KB
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Recall Acknowledgement
RCAK-23V842-1448.pdf 795.275KB
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Manufacturer Notices(to Dealers,etc)
RCMN-23V842-6254.pdf 244.241KB
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Defect Notice 573 Report
RCLRPT-23V842-8764.PDF 221.137KB
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Chronology for Audi Recall 93U6
RMISC-23V842-4801.pdf 208.708KB
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Miscellaneous Document – FAQ
RMISC-23V842-2441.pdf 170.052KB
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Manufacturer Notices(to Dealers,etc)
RCMN-23V842-7851.pdf 138.037KB
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Manufacturer Notices(to Dealers,etc)
RCMN-23V842-6362.pdf 259.968KB
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Audi Frequently Asked Questions (FAQ)
RMISC-23V842-0847.pdf 170.096KB
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Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V842&docType=RCL
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SEOCONTENT-START
NAME
Title
Department Phone
Fax Date
Dear Ms. Carlson: Volkswagen hereby submits the following chronology associated with the subject recall. Chronology of Defect September 2020: Audi became aware of cases where melting/overheating occurred at the industrial socket (NEMA 14-50) when charging with the industrial 220V/240V plug with 40 amperes. October 2020 – December 2021: Audi requested parts from the field and analyzed the patterns and surrounding circumstances of customer charging behavior. All analyzed cases did not show any issues with the vehicle and the delivered charging equipment itself. The root cause always appeared to be household power outlets and/or household wiring/circuit breakers incapable of handling the required electrical current.
All investigations showed that the power outlets and/or wiring may be incapable of handling the required electrical current, if the proper electrical requirements are not met. In this case use of the compact charging system with improper or overburdened 220V power outlets and wiring may, in certain circumstances, lead to a risk of overheating of the home infrastructure. Therefore, Audi decided to implement a service campaign where customers were sent detailed instructions and asked to bring the charging equipment to an Audi dealer to change the setting on the charging system control unit to 50% power level for the industrial plug and attach a warning label to the control unit of the Audi compact charging system. With these measures, it is still possible to charge at a charging current of 100% by pressing the button (100%) on the control unit if customers have assured that their home power supply meets all the requirements for safely charging the high-voltage battery at a current rating of 40 amperes. January 2022: A service campaign was launched and Volkswagen Group of America presented the topic to NHTSA during its regular Quarterly Meeting with the Office of Defects Investigation.
Ann Carlson, Acting Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E.
Washington, DC 20590
Subject: Chronology for Audi Recall 93U6
Compact/Portable Charging System Cable (220V/240V)
Christopher T. Sandvig
Director Group Customer Protection
248-754-5000
248-754-5093
December 13, 2023 bruary 2022 – November 2023: Field monitoring continued and Audi continued to receive
reports of overheated and melted sockets. December 6, 2023: A re-evaluation based on the field situation determined that a misuse still cannot be ruled out even with the additional warning instructions and the previous service campaign. Out of an abundance of caution, Audi determined it would supersede its existing service campaign and conduct a safety recall to replace the affected charging cables by a new charging cable with incorporated temperature sensors. In unsold vehicles the industrial charging cable will be removed from the charging equipment before delivery. Audi is currently aware of 615 claims, dating from 08/05/2020 – 12/05/2023, and no fires, crashes or injuries potentially related to this issue. Please contact me if you require any additional information or have any questions related to this information.
Sincerely, Christopher T. Sandvig
Director, Group Customer Protection
Group Quality
**************************************************************************************************************
AUDI DEALER COMMUNICATION
E t Warranty if you require additional
assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 93U6_DLR_ADV
Advance Notice – Safety Recall 93U6 / Compact/Portable Charging System Cable (220V/240V) This notice is for: All Dealer Personnel Date: December 19, 2023 Issue: If a 220V/240V wall plug becomes overburdened when the compact/portable charging system cable is being used to charge the high-voltage batteries in your vehicle, the home wiring can become overheated. If this happens, overheating of the home infrastructure can eventually cause permanent damage to the house socket and charging cable. Precautions: The recall only affects the 220V/240V compact/portable charging cable. The compact/portable charging unit and 110V home charging cable are not affected by this recall.
As a reminder, the vehicle owner’s manual contains important information about charging the vehicle. We encourage owners and anyone who drives the vehicle to review the owner’s manual to become familiar with this important information. Repair: • REPAIR NOT YET AVAILABLE
• Dealers and owners will be notified in writing once the remedy is available.
• Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country USA USA USA USA
USA
USA USA USA USA CAN CAN CAN Beginning Model Year
2021
2020
2022
2019
2020
2022
2022
2020
2022
2021
2021
2022 Ending Model Year
2022
2021
2024
2024
2024
2024
2024
2024
2024
2022
2021
2024 Vehicle A7 A8
E-TRON GT
E-TRON QUATTRO E-TRON SPORTBACK
QUATTRO
Q4 E-TRON SPORTBACK Q4 E-TRON SUV
Q5
RS E-TRON GT A7
A8
E-TRON GT Vehicle Count 613
165
4,991
33,273
9,018
3,028
10,618
17,822
1,579
11
6
435 CAN CAN
CAN CAN CAN CAN
2019
2020
2022
2022
2020
2022
2024
2024
2024
2024
2024
2023
E-TRON QUATTRO E-TRON SPORTBACK
QUATTRO
Q4 E-TRON SPORTBACK Q4 E-TRON SUV
Q5
RS E-TRON GT
2,676
1,339
358
4,252
959
186 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
-END OF MESSAGE-
**************************************************************************************************************
AUDI DEALER COMMUNICATION
Ensure all dealer personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 93U8_DLR_LAUNCH
Repair Available – Safety Recall 93U8 / Compact/Portable Charging System Cable (220V/240V) This notice is for: All Dealer Personnel Date: December 19, 2023 Issue: Precautions If a 220V/240V wall plug becomes overburdened when the compact/portable charging system cable is being used to charge the high-voltage batteries in the vehicle, the home wiring can become overheated. If this happens, overheating of the home infrastructure can eventually cause permanent damage to the house socket and charging cable.
The recall only affects the 220V/240V compact/portable charging cable. The compact/portable charging unit and 110V home charging cable are not affected by this recall.
As a reminder, the vehicle owner’s manual contains important information about charging the vehicle. We encourage owners and anyone who drives the vehicle to review the owner’s manual to become familiar with this important information. Repair: • REPAIR AVAILABLE – December 19, 2023 – Remove and destroy the 220V/240V compact/portable charging cable from the Compact/Portable Charging System.
• See ELSA and the Service References tool in Elsa2Go for complete repair & claiming instructions
• Check daily campaign open inventory report or OMD for affected vehicles in inventory
• Repair every affected inventory vehicle before delivery to consumers. Parts Department: Affected Vehicles: No parts required. Beginning Ending Vehicle Country USA USA USA USA
USA
USA USA USA Model Year
2021
2020
2022
2019
2020
2023
2022
2020 Model Year
2021
2021
2024
2024
2024
2024
2024
2024 Vehicle A7 A8
E-TRON GT
E-TRON QUATTRO E-TRON SPORTBACK
QUATTRO
Q4 E-TRON SPORTBACK Q4 E-TRON SUV
Q5 Count 3
4
737
3,001
1,212
1,237
3,042
2,367 USA CAN CAN CAN
CAN
CAN CAN CAN CAN
2022
2020
2022
2019
2021
2022
2022
2020
2022
2024
2020
2024
2024
2024
2024
2024
2024
2024
RS E-TRON GT A8
E-TRON GT
E-TRON QUATTRO E-TRON SPORTBACK
QUATTRO
Q4 E-TRON SPORTBACK Q4 E-TRON SUV
Q5
RS E-TRON GT
469
1
77
504
263
246
1,032
99
25 Notes: *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
-END OF MESSAGE-
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-842
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. DEC 13, 2023 NHTSA Recall No. : 23V-842 Manufacturer Recall No. : 93U6 Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 93,179 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2024 AUDI RS E-TRON GT
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
RS E-TRON GT: 2048
Production Dates : MAR 18, 2021 – NOV 28, 2023 VIN Range 1 : Begin : WAUAHBFW4N7900626 End : WAUAHBFW0R7900967 ✔ Not sequential Vehicle 2 : 2020-2021 AUDI A8
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
A8: 169 Production Dates : DEC 02, 2019 – NOV 29, 2021
VIN Range 1 : Begin : WAU8HAF89LN008164 End : WAU8HAF81MN032086 ✔ Not sequential Part 573 Safety Recall Report 23V-842 Page 2 Vehicle 3 : 2022-2024 AUDI E-TRON GT
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
E-TRON GT: 5728
Production Dates : MAR 26, 2021 – DEC 05, 2023 VIN Range 1 : Begin : WAUEJBFW4R7000921 End : WAUEJBFW8R7002431 ✔ Not sequential Vehicle 4 : 2019-2024 AUDI E-TRON QUATTRO
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
E-TRON QUATTRO: 36274
Production Dates : JAN 03, 2019 – DEC 07, 2023 VIN Range 1 : Begin : WA1LAAGE9KB002638 End : WA16CBGE2RB045693 ✔ Not sequential Vehicle 5 : 2020-2024 AUDI E-TRON SPORTBACK QUATTRO
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
E-TRON SPORTBACK QUATTRO: 10230 Production Dates : MAY 20, 2020 – DEC 06, 2023
VIN Range 1 : Begin : WA12ABGE9LB031088 End : WA1DCBGE0RB045683 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-842 Page 3 Vehicle 6 : 2022-2024 AUDI Q4 E-TRON SPORTBACK
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
Q4 E-TRON SPORTBACK: 4265
Production Dates : SEP 27, 2021 – NOV 16, 2023 VIN Range 1 : Begin : WA132BFZ5NP014350 End : WA142BFZXRP033194 ✔ Not sequential Vehicle 7 : 2022-2024 AUDI Q4 E-TRON
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
Q4 E-TRON: 13660
Production Dates : SEP 20, 2021 – NOV 17, 2023 VIN Range 1 : Begin : WA1M2AFZXPP011347 End : WA1L2BFZ6RP033169 ✔ Not sequential Vehicle 8 : 2021-2022 AUDI A7
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
A7: 616
Production Dates : JUL 24, 2020 – MAY 04, 2022 VIN Range 1 : Begin : WAUTPBF23MN001243 End : WAUTPBF26NN050910 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-842 Page 4 Vehicle 9 : 2020-2024 AUDI Q5
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
Q5: 20189
Production Dates : OCT 17, 2019 – DEC 10, 2023 VIN Range 1 : Begin : WA1F2BFY0L2021933 End : WA1G2AFY7R2058596 ✔ Not sequential Description of Defect :
Description of the Defect : Audi has become aware of cases where melting/overheating occurred at the industrial socket (NEMA 14 50) when charging with the industrial 220V/240V plug with 40 amperes. All analyzed cases did not show any issues with the charging equipment itself, the root cause always appeared to be household power outlets and/or household wiring/circuit breaker incapable of handling the required electrical current. Should the proper electrical requirements not be met, the power outlets and/or wiring may be
incapable of handling the required electrical current. In this case use of the compact charging system
with improper or overburdened 220V power outlets and wiring may, in certain circumstances, lead to a
risk of overheating of the home infrastructure. In general, the Audi e tron compact charging system can be used for charging at household and industrial sockets. The recall only affects charging with the industrial 220V/240V plug, the charging unit itself and the 110V household charging cable are not affected.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Should the proper electrical requirements not be met, the power outlets and/ or wiring may be incapable of handling the required electrical current. In this case use of the compact charging system with improper or overburdened 220V power outlets and wiring may, in certain circumstances, lead to a risk of overheating of the home infrastructure and eventually cause permanent damage to the house socket and charging cable.
Description of the Cause : Electrical household wiring and/or household power outlets incapable of handling the required electrical current can eventually cause overheating of the home infrastructure and permanent damage to the house socket and charging cable. Identification of Any Warning
that can Occur : The charging cable may feel hot when touched, e.g. when being unplugged by the user after charging. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-842 Page 5 Involved Components : Component Name 1 : Power cable with power plug for industrial sockets
Component Description : Power cable with power plug for industrial sockets (220V/240V) as part of the original charging equipment
Component Part Number : 7PP 971 678 ED Supplier Identification : Component Manufacturer
Name : Harting Automotive GmbH Address : Marienwerderstrasse 2
Espelkamp Foreign States 32339
Country : Germany Chronology :
Please see separate document for chronology. Description of Remedy :
Description of Remedy Program : The relevant power cable with the power plug for industrial sockets
(220V/240V/NEMA 14-50) will be replaced by a newly designed cable with temperature sensors. The cable is expected to become available in the second quarter of 2024. Part number of old cable: 7PP971678 ED, part number of new cable: 7PP971678GA. In unsold vehicles the affected cable will be removed from the charging equipment before delivery. These customers will receive the newly designed cable at a later point with a separate campaign. How Remedy Component Differs from Recalled Component : Audi will offer a reimbursement plan under this recall as some vehicles are already out of the manufacturer´s warranty.
The remedy component includes a temperature sensor to detect potential overheating due to excess electrical resistance. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-842
Page 6
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Q8 e-tron: Starting with CW 50/23, series vehicles has stopped equipping the vehicles with the affected cable.
e-tron GT: Starting with CW 50/23, series production has stopped equipping the vehicles with the affected cable.
Q4 e-tron: Starting with CW 47/23, series production has stopped equipping the vehicles with the affected cable.
Q5 hybrid: Starting with CW 50/23, series production has stopped equipping the vehicles with the affected cable.
A7 PHEV: No A7 PHEV vehicles have been produced for the US market since May 2022.
A8 PHEV: No A8 PHEV vehicles have been produced for the US market since November 2021. Recall Schedule :
Description of Recall Schedule : Dealers on or before December 19, 2023. Owners: on or before February
09, 2024
Planned Dealer Notification Date : DEC 19, 2023 – DEC 19, 2023
Planned Owner Notification Date : FEB 09, 2024 – FEB 09, 2024
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-842
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. DEC 19, 2023 NHTSA Recall No. : 23V-842 Manufacturer Recall No. : 93U6/93U8 Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 93,196 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2024 AUDI RS E-TRON GT
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
RS E-TRON GT: 1579 93U6
Production Dates : MAR 18, 2021 – OCT 11, 2023 VIN Range 1 : Begin : WAUAHBFW4N7900626 End : WAUBHBFW2R7900800 ✔ Not sequential Vehicle 2 : 2020-2021 AUDI A8
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
A8: 165 93U6 Production Dates : DEC 02, 2019 – NOV 29, 2021
VIN Range 1 : Begin : WAU8HAF89LN008164 End : WAU8HAF81MN032086 ✔ Not sequential Part 573 Safety Recall Report 23V-842 Page 2 Vehicle 3 : 2022-2024 AUDI E-TRON GT
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
E-TRON GT: 4991 93U6
Production Dates : MAR 26, 2021 – OCT 17, 2023 VIN Range 1 : Begin : WAUEJBFW4R7000921 End : WAUEJBFW2R7001694 ✔ Not sequential Vehicle 4 : 2019-2024 AUDI E-TRON QUATTRO
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
E-TRON QUATTRO: 33288 93U6
Production Dates : JAN 03, 2019 – NOV 09, 2023 VIN Range 1 : Begin : WA1LAAGE9KB002638 End : WA15AAGE4RB044234 ✔ Not sequential Vehicle 5 : 2020-2024 AUDI E-TRON SPORTBACK QUATTRO
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
E-TRON SPORTBACK QUATTRO: 9020 93U6 Production Dates : MAY 20, 2020 – NOV 13, 2023
VIN Range 1 : Begin : WA12ABGE9LB031088 End : WA1CAAGE9RB044995 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-842 Page 3 Vehicle 6 : 2022-2024 AUDI Q4 E-TRON SPORTBACK
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
Q4 E-TRON SPORTBACK: 3028 93U6
Production Dates : SEP 27, 2021 – NOV 08, 2023 VIN Range 1 : Begin : WA132BFZ5NP014350 End : WA132BFZXRP033000 ✔ Not sequential Vehicle 7 : 2022-2024 AUDI Q4 E-TRON SUV
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
Q4 E-TRON: 10618 93U6
Production Dates : SEP 20, 2021 – NOV 09, 2023 VIN Range 1 : Begin : WA1M2AFZXPP011347 End : WA1L2BFZXRP033093 ✔ Not sequential Vehicle 8 : 2021-2022 AUDI A7
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
A7: 613 93U6
Production Dates : JUL 24, 2020 – MAY 04, 2022 VIN Range 1 : Begin : WAUTPBF23MN001243 End : WAUTPBF26NN050910 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-842 Page 4 Vehicle 9 : 2020-2024 AUDI Q5
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
Q5: 17822 93U6
Production Dates : OCT 17, 2019 – NOV 10, 2023 VIN Range 1 : Begin : WA1F2BFY0L2021933 End : WA1E2AFYXR2043985 ✔ Not sequential Vehicle 10 : 2022-2024 AUDI RS E-TRON GT
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
RS E-TRON GT 93U8 Production Dates : DEC 13, 2021 – NOV 28, 2023
VIN Range 1 : Begin : WAUAHBFW4N7903235 End : WAUAHBFW0R7900967 ✔ Not sequential Vehicle 11 : 2020-2021 AUDI A8
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
A8: 4 93U8
Production Dates : DEC 10, 2019 – MAY 10, 2021 VIN Range 1 : Begin : WAU8HAF83LN008970 End : WAU8HAF85MN021639 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-842 Page 5 Vehicle 12 : 2022-2024 AUDI E-TRON GT
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
E-TRON GT: 737 93U8 Production Dates : DEC 06, 2021 – DEC 05, 2023
VIN Range 1 : Begin : WAUEJBFW0N7005852 End : WAUEJBFW8R7002431 ✔ Not sequential Vehicle 13 : 2019-2024 AUDI E-TRON QUATTRO
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
E-TRON QUATTRO: 3001 93U8 Production Dates : MAR 11, 2019 – DEC 07, 2023
VIN Range 1 : Begin : WA1VAAGE9KB006679 End : WA16CBGE2RB045693 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-842 Page 6 Vehicle 14 : 2020-2024 AUDI E-TRON SPORTBACK QUATTRO
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
E-TRON SPORTBACK QUATTRO: 1212 93U8 Production Dates : JUN 04, 2020 – DEC 06, 2023
VIN Range 1 : Begin : WA13ABGE8LB033323 End : WA1DCBGE0RB045683 ✔ Not sequential Vehicle 15 : 2023-2024 AUDI Q4 E-TRON SPORTBACK
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
Q4 E-TRON SPORTBACK: 1237 93U8 Production Dates : SEP 29, 2022 – NOV 16, 2023
VIN Range 1 : Begin : WA132BFZ8PP003989 End : WA142BFZXRP033194 ✔ Not sequential Vehicle 16 : 2022-2024 AUDI Q4 E-TRON SUV
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
Q4 E-TRON SUV: 3042 93U8 Production Dates : OCT 09, 2021 – NOV 17, 2023
VIN Range 1 : Begin : WA1H2BFZ8NP016325 End : WA1L2BFZ6RP033169 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-842 Page 7 Vehicle 17 : 2021-2021 AUDI A7
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
A7:3 93U8 Production Dates : DEC 03, 2020 – MAR 25, 2021
VIN Range 1 : Begin : WAUVPBF29MN039021 End : WAUVPBF25MN078236 ✔ Not sequential Vehicle 18 : 2020-2024 AUDI Q5
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production data and includes vehicles that are equipped with an industrial charging cable without temperature sensors as part of the Audi e-tron compact charging system.
The recalled products differ from products that were not included in the recall because they are not equipped with the affected cable.
Q5: 2367 93U8
Production Dates : OCT 17, 2019 – DEC 10, 2023 VIN Range 1 : Begin : WA1F2BFY2L2026082 End : WA1G2AFY7R2058596 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-842 Page 8 Description of Defect :
Description of the Defect : Audi has become aware of cases where melting/overheating occurred at the industrial socket (NEMA 14 50) when charging with the industrial 220V/240V plug with 40 amperes. All analyzed cases did not show any issues with the charging equipment itself, the root cause always appeared to be household power outlets and/or household wiring/circuit breaker incapable of handling the required electrical current. Should the proper electrical requirements not be met, the power outlets and/or wiring may be
incapable of handling the required electrical current. In this case use of the compact charging system
with improper or overburdened 220V power outlets and wiring may, in certain circumstances, lead to a
risk of overheating of the home infrastructure. In general, the Audi e tron compact charging system can be used for charging at household and industrial sockets. The recall only affects charging with the industrial 220V/240V plug, the charging unit itself and the 110V household charging cable are not affected.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Should the proper electrical requirements not be met, the power outlets and/ or wiring may be incapable of handling the required electrical current. In this case use of the compact charging system with improper or overburdened 220V power outlets and wiring may, in certain circumstances, lead to a risk of overheating of the home infrastructure and eventually cause permanent damage to the house socket and charging cable, increasing the risk of a fire.
Description of the Cause : Electrical household wiring and/or household power outlets incapable of handling the required electrical current can eventually cause overheating of the home infrastructure and permanent damage to the house socket and charging cable. Identification of Any Warning
that can Occur : The charging cable may feel hot when touched, e.g. when being unplugged by the user after charging. Involved Components : Component Name 1 : Power cable with power plug for industrial sockets
Component Description : Power cable with power plug for industrial sockets (220V/240V) as part of the original charging equipment
Component Part Number : 7PP 971 678 ED Supplier Identification : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-842 Page 9 Component Manufacturer
Name : Harting Automotive GmbH Address : Marienwerderstrasse 2
Espelkamp Foreign States 32339
Country : Germany Chronology :
Please see separate document for chronology. Description of Remedy :
Description of Remedy Program : The relevant power cable with the power plug for industrial sockets
(220V/240V/NEMA 14-50) will be replaced by a newly designed cable with temperature sensors. The cable is expected to become available in the second quarter of 2024. Part number of old cable: 7PP971678 ED, part number of new cable: 7PP971678GA. In unsold vehicles the affected cable will be removed from the charging equipment before delivery. These customers will receive the newly designed cable at a later point with a separate campaign. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Audi will offer a reimbursement plan under this recall as some vehicles are already out of the manufacturer´s warranty.
The remedy component includes a temperature sensor to detect potential overheating due to excess electrical resistance.
Q8 e-tron: Starting with CW 50/23, series vehicles has stopped equipping the vehicles with the affected cable.
e-tron GT: Starting with CW 50/23, series production has stopped equipping the vehicles with the affected cable.
Q4 e-tron: Starting with CW 47/23, series production has stopped equipping the vehicles with the affected cable.
Q5 hybrid: Starting with CW 50/23, series production has stopped equipping the vehicles with the affected cable.
A7 PHEV: No A7 PHEV vehicles have been produced for the US market since May 2022.
A8 PHEV: No A8 PHEV vehicles have been produced for the US market since November 2021. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-842
Page 10
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Dealers on or before December 19, 2023. Owners: on or before February
09, 2024
Planned Dealer Notification Date : DEC 19, 2023 – DEC 19, 2023
Planned Owner Notification Date : FEB 09, 2024 – FEB 09, 2024
* NR – Not Reported
**************************************************************************************************************
AUDI DEALER COMMUNICATION
Ensure all dealer personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 93U8_DLR_FAQ
FAQ Available – Safety Recall 93U8 / Compact/Portable Charging System Cable (220V/240V)
This notice is for: All Dealer Personnel
Date: December 20, 2023 Notes: An FAQ sheet is now available for this recall and can be located within ELSA and the Service References tool in Elsa2Go. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
-END OF MESSAGE-
**************************************************************************************************************
AUDI DEALER COMMUNICATION
Ensure all dealer personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 93U6_DLR_ADV
Advance Notice and FAQ – Safety Recall 93U6 / Compact/Portable Charging System Cable (220V/240V) This notice is for: All Dealer Personnel Date: December 19, 2023 Issue: If a 220V/240V wall plug becomes overburdened when the compact/portable charging system cable is being used to charge the high-voltage batteries in your vehicle, the home wiring can become overheated. If this happens, overheating of the home infrastructure can eventually cause permanent damage to the house socket and charging cable. Precautions: The recall only affects the 220V/240V compact/portable charging cable.
As a precaution, do not use the 220V/240V compact/portable charging cable at the 100% charge setting until the recall remedy has been completed for the vehicle. Customers may continue to use this cable only if it is set to the 50% charge setting.
The compact/portable charging unit and 110V home charging cable are not affected by this recall, and customers can continue to use them. Customers may also continue to charge their vehicle using public charge stations.
As a reminder, the vehicle owner’s manual contains important information about charging the vehicle. We encourage owners and anyone who drives the vehicle to review the owner’s manual to become familiar with this important information. Repair: • REPAIR NOT YET AVAILABLE
• Dealers and owners will be notified in writing once the remedy is available.
• Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country USA USA USA USA
USA
USA USA USA Beginning Model Year
2021
2020
2022
2019
2020
2022
2022
2020 Ending Model Year
2022
2021
2024
2024
2024
2024
2024
2024 Vehicle A7 A8
E-TRON GT
E-TRON QUATTRO E-TRON SPORTBACK
QUATTRO
Q4 E-TRON SPORTBACK Q4 E-TRON SUV
Q5 Vehicle Count 613
165
4,991
33,273
9,018
3,028
10,618
17,822 USA CAN CAN CAN CAN
CAN
CAN CAN CAN CAN 2022
2021
2021
2022
2019
2020
2022
2022
2020
2022 2024
2022
2021
2024
2024
2024
2024
2024
2024
2023 RS E-TRON GT A7
A8
E-TRON GT
E-TRON QUATTRO E-TRON SPORTBACK
QUATTRO
Q4 E-TRON SPORTBACK Q4 E-TRON SUV
Q5
RS E-TRON GT 1,579
11
6
435
2,676
1,339
358
4,252
959
186 FAQ: *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. What vehicles are affected by 93U6?
All EV/PHEV vehicles previously reported sold with a 220V/240V adapter cable. See campaign dealer communication for full model list. Remember to check Campaigns/Actions screen in ELSA to verify that a VIN is included in this action. ELSA is the only valid campaign inquiry & verification source. When will customers be notified?
An interim customer letter is planned for early January 2024 informing customers impacted by this recall. Is the repair available?
No. At this time, the repair is not available. We expect the recall remedy to be available by mid-2024. Audi will send customers another letter once the recall remedy is available. Can customers continue to use the 220V/240V adapter cable?
As a precaution, customers will be instructed not to use the 220V/240V compact/portable charging cable at the 100% charge setting until the recall remedy has been completed. Customers may continue to use this cable only if it is set to the 50% charge setting. Please see owner’s manual for full information on the Compact Charging System and charging the vehicle. How do customers change the setting to 50%?
The vehicle owner’s manual contains important information about charging the vehicle. We encourage anyone who drives the vehicle to review the owner’s manual to become familiar with this important information. Is there support for customers waiting for the 93U6 repair similar to what is offered for 93U8?
No. Customers can continue to use the 220V/240V cable at the 50% charge setting or charge their vehicle using public charge stations. Customers also have the 110V charging option, as the compact/portable charging unit and 110V home charging cable are not affected by this recall. We have a lease return/trade/dealer demo with 93U6. Can we remove the 220V/240V cable to sell the vehicle?
No. The repair remedy for 93U6 is not yet available. Dealers should not deliver any pre- owned vehicles in their inventory that are involved in a safety or compliance recall until the defect has been remedied. Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
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