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February 7, 2018
Incorrect Information on Tire Label/FMVSS 110
If the operator were to load the vehicle based on information on the tire information label, they could overload the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 18V096
Manufacturer Volkswagen
Group of America, Inc.
Components EQUIPMENT
Potential Number of Units Affected 3,543
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2014-2015 Audi S7 and 2016-2018 RS7 vehicles. The tire information label on these vehicles incorrectly lists the combined maximum weight as 1146 lbs/520 kg, when the correct combined maximum weight is actually 992 lbs/450 kg. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, “Tire Selection and Rims.”
Remedy
Audi will notify owners, and dealers will replace the tire information label, free of charge. The recall began on March 9, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen’s number for this recall is 44N9.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Audi has a Recall
Compliance Recall
Code: 44N9
REVISION
| Subject | Tire Information Label | ||||||||
| Release Date | March 02, 2018 | ||||||||
| Revision Summary | 44N9 suffix removed from part number in claiming instructions only. | ||||||||
| Affected Vehicles | U.S.A. & CANADA: Certain 2014-2015 MY Audi S7, 2016-2018 Audi RS7
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
| ||||||||
| Problem Description | The tire information label on affected vehicles erroneously lists a combined maximum weight of 1146 lbs/520 kg, rather than the correct combined maximum weight of 992 lbs/450 kg. If someone were to rely on the incorrect label information, there is a risk of overloading the vehicle. | ||||||||
| Corrective Action | Install new tire information label. | ||||||||
| Parts Information | A supply of labels was sent to dealers with affected inventory prior to launch. Additional labels can be ordered through the Compliance Label Ordering Portal. Please have the VIN(s) you are ordering for available when you place your order. | ||||||||
| Code Visibility | On or about March 01, 2018 affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about March 01, 2018 this campaign code will show open on affected vehicles in Elsa. On or about March 01, 2018 affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.audiusa.com and on the NHTSA VIN lookup tool at www.safercar.gov. | ||||||||
| Owner Notification | Owner notification will take place in March 2018. Owner letter examples are included in this bulletin for your reference. | ||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. | ||||||||
| Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
| |||||||||
| Service Number | 44N9 | ||||||||
| Damage Code | 0099 | ||||||||
| Parts Vendor Code | 002 | ||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | ||||||||
| Causal Indicator | Mark labor as causal. | ||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action | ||||||||
| Criteria I.D. | EL | ||||||||
|
| Install tire information label
Labor operation: 4440 23 99 10 T.U.
OUTSIDE MATERIAL
| ||||||||
| Criteria I.D. | EM | ||||||||
|
| Install tire information label
Labor operation: 4440 24 99 10 T.U.
OUTSIDE MATERIAL
| ||||||||
| Criteria I.D. | EN | ||||||||
|
| Install tire information label
Labor operation: 4440 25 99 10 T.U.
OUTSIDE MATERIAL
| ||||||||
5 Affected Products
Vehicles
13 Associated Documents
Owner Notification Letter(Part 577)
RCONL-18V096-1265.pdf 40.338KB
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Owner Notification Letter(Part 577)
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Manufacturer Notices(to Dealers,etc) – Date: February 13, 2018 To: Audi Dealer Principal, Service Manager, Warranty Administrator, Sales Manager, Parts Manager, General Manager
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Remedy Instructions and TSB – Audi Subject Tire Information Label Release Date March 01, 2018
RCRIT-18V096-8186.pdf 176.008KB
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Remedy Instructions and TSB – REVISION Subject Tire Information Label Release Date March 02, 2018
RCRIT-18V096-3617.pdf 176.553KB
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Manufacturer Notices(to Dealers,etc) – Date: February 28, 2018 To: Audi Dealer Principal, Service Manager, Warranty Administrator, Sales Manager, General Manager & Parts Manager
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Recall Acknowledgement
RCAK-18V096-6820.pdf 279.788KB
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Recall 573 Report-Amendment 1
RCLRPT-18V096-6192.PDF 217.125KB
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Recall 573 Report-Amendment 2
RCLRPT-18V096-8069.PDF 217.454KB
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Recall Quarterly Report
RCLQRT-18V096-5754.PDF 214.631KB
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Recall Quarterly Report #1, 2018-1
RCLQRT-18V096-3043.PDF 214.525KB
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Recall Quarterly Report #3, 2018-3
RCLQRT-18V096-7054.PDF 211.339KB
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Recall Quarterly Report #4, 2018-4
RCLQRT-18V096-3326.PDF 211.451KB
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