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NHTSA Campaign Number: 18V904
Manufacturer Volkswagen
Group of America, Inc.
Components SUSPENSION
Potential Number of Units Affected 6,322
Rear Coil Springs May Fracture
If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Remedy
Volkswagen has notified owners, and dealers will replace the rear axle coil springs, free of charge. The recall began January 31, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 42J2/42J3.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
Safety Recall
Code: 42J2
| Subject | Rear Axle Coil Springs | |||||||||||||||||||||
| Release Date | January 24, 2019 | |||||||||||||||||||||
| Affected Vehicles | U.S.A. and Canada: Certain 2015 MY Golf SportWagen & 2019 MY Jetta
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
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| Problem Description | The rear axle coil springs in affected vehicles may not have met factory specifications due to a defect in materials or because of problems in the spring production process. These issues can impact the long-term durability of the rear axle coil springs. Affected coil springs can break. A broken coil spring can damage a rear tire, become a hazard on the roadway and lead to a loss of vehicle control without warning, putting people at risk and possibly causing damage to other vehicles on the road. | |||||||||||||||||||||
| Corrective Action | Replace the rear axle coil springs. | |||||||||||||||||||||
| Parts Information | Parts will be allocated prior to owner notification. If allocated parts have been used and your dealership is at the weekly Upper Order Limit, please submit the backordered sales document number to upperorderlimits@vw.com to have additional parts released.
Please note: there are only two (2) vehicles with Criteria 02. Dealers should order parts for a Criteria 02 vehicle only after the appointment has been scheduled. | |||||||||||||||||||||
| Code Visibility | On or about January 24, 2019, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about January 24, 2019, this campaign code will show open on affected vehicles in Elsa. On or about January 24, 2019, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov. | |||||||||||||||||||||
| Owner Notification | Owner notification will take place in January 2019. Owner letter examples are included in this bulletin for your reference. | |||||||||||||||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. | |||||||||||||||||||||
| Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
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| Service Number | 42J2 | |||||||||||||||||||||
| Damage Code | 0099 | |||||||||||||||||||||
| Parts Vendor Code | WWO | |||||||||||||||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | |||||||||||||||||||||
| Causal Indicator | Mark coil spring as causal part* | |||||||||||||||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to section 3.30 in the Volkswagen Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen | |||||||||||||||||||||
| Criteria I.D. | 01 | |||||||||||||||||||||
Replace rear coil springs (Golf Sportwagen)
-OR- Replace rear coil springs (Jetta)
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| Criteria I.D. | 02 | |||||||||||||||||||||
Replace rear coil springs (Jetta)
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Safety Recall
Code: 42J2
January 24, 2019
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Repair Available – Safety Recall Code 42J2 / Rear Axle Coil Springs
January 23, 2019
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Repair Available – Safety Recall 42J2 – Rear Axle Coil Springs
January 09, 2019
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Owner Notification Letter
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Owner Notification Letter
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VOLKSWAGEN DEALER COMMUNICATION
January 09, 2019
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Recall Acknowledgement
February 15, 2019
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