Safety Recall 20BM – Fuel Pressure Damper – 2013-2016 Audi A8 & S8

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January 28, 2019 NHTSA CAMPAIGN NUMBER: 19V057000

Fuel Supply Line May Become Porous and Leak Fuel

Leaking fuel, in the presence of an ignition source, increases the risk of fire.

 

NHTSA Campaign Number: 19V057

Manufacturer Volkswagen Group of America, Inc.

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 8,985

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2016 Audi A8 and S8 vehicles. The fuel supply line for the high pressure fuel pump may become porous and leak fuel.

 

Remedy

Audi has notified owners, and dealers will install a fuel pressure damper, free of charge. The recall began February 21, 2019. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen’s number for this recall is 20BM.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Audi has a Recall

 


Safety Recall
Code: 20BM   


Subject Fuel Pressure Damper
Release Date February 12, 2019
Affected Vehicles U.S.A. & CANADA: Certain 2013-2016 MY Audi S8 & A8

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description Over time, the fuel supply line for the high pressure fuel pump may become porous, resulting in a fuel odor or a fuel leak. Leaking fuel, in the presence of an ignition source, may result in a fire.
Corrective Action A fuel pressure damper will be installed in the low pressure fuel supply located inside the fuel tank.
Important Repair Fuel Level on Day of Repair (Customer Vehicles)
Information Scheduling To help facilitate this repair, please advise customers to have the fuel level in the vehicle at one-quarter tank or less on the day of repair if at all possible.
Precautions Customers who notice a fuel odor in the vehicle are advised to contact an authorized Audi dealer without delay and arrange to have the vehicle inspected.
Parts Information Parts will be allocated prior to owner notification. If allocated parts have been used and your dealership is at the weekly Upper Order Limit, please submit the backordered sales document number to upperorderlimits@audi.com to have additional parts released.
Code Visibility On or about February 12, 2019, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.

On or about February 12, 2019, this campaign code will show open on affected vehicles in Elsa.   On or about February 12, 2019, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.audiusa.com and on the NHTSA VIN lookup tool at www.safercar.gov.

Owner  Notification Owner notification will take place in February 2019. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.  

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Claim Entry Instructions

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

  • U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
  • Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number 20BM
Damage Code 0099
Parts Vendor Code 002
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark pressure damper as causal part*
Vehicle Wash/Loaner Do not claim wash/loaner under this action
Criteria I.D. 01 or 02
  Install fuel pressure damper and replace fuel pressure regulator

Labor operation: 2057 23 99 140 T.U.

 

Quantity Part Number Description
1.00 4H0201574 Pressure damper*
1.00 4H0201559F In-tank regulator
1.00 4H0201284E Cover and hose kit
1.00 1J0919133B Seal ring

 

Quantity Part Number Description
2.00 4E0885196 Seat mounting clip

 

-AND- (ONLY if vehicle is equipped with rear bucket seats)

Criteria I.D. 03
  Install fuel pressure damper, replace fuel pressure regulator and replace external fuel line

Labor operation: 2057 24 99 180 T.U.

 

Quantity Part Number Description
1.00 4H0201574 Pressure damper*
1.00 4H0201559F In-tank regulator
1.00 4H0201284E Cover and hose kit
1.00 1J0919133B Seal ring
1.00 4H0201220G Fuel line

 

Quantity Part Number Description
2.00 4E0885196 Seat mounting clip

 

-AND- (ONLY if vehicle is equipped with rear bucket seats)

 


Customer Letter Example (U.S.A.)

Example (USA)

 

<MONTH YEAR>

 

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <VIN>

NHTSA: 19V057

Subject: Safety Recall 20BM – Fuel Pressure Damper

Certain 2013-2016 Model Year Audi S8 & A8 Vehicles

 

Dear Audi Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2013-2016 model year Audi S8 and A8 vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? Over time, the fuel supply line for the high pressure fuel pump may become porous, resulting in a fuel odor or a fuel leak. Leaking fuel, in the presence of an ignition source, may result in a fire.
What will we do? To correct this defect, your authorized Audi dealer will install a fuel pressure damper in the low pressure fuel supply located inside the fuel tank. This work will take up to two (2) hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.

To help facilitate this repair, if possible please have the fuel level in your vehicle at one-quarter tank or less on the day of repair.

Precautions you should take Customers who notice a fuel odor in the vehicle are advised to contact an authorized Audi dealer without delay and arrange to have the vehicle inspected.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your reimbursement request.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.

 

Checking your vehicle To check your vehicle’s eligibility for repair under this or any other recall/service campaign, for open Recalls and please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Service Campaigns  Vehicle Identification Number (VIN).

If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection


Customer Letter Example (CANADA)

 

<MONTH YEAR>

 

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <VIN>

Subject: Safety Recall 20BM – Fuel Pressure Damper

Certain 2013-2016 Model Year Audi S8 & A8 Vehicles

 

Dear Audi Owner,

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2013-2016 model year Audi S8 and A8 vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? Over time, the fuel supply line for the high pressure fuel pump may become porous, resulting in a fuel odor or a fuel leak. Leaking fuel, in the presence of an ignition source, may result in a fire.
What will we do? To correct this defect, your authorized Audi dealer will install a fuel pressure damper in the low pressure fuel supply located inside the fuel tank. This work will take up to two (2) hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair.

To help facilitate this repair, if possible please have the fuel level in your vehicle at one-quarter tank or less on the day of repair.

Precautions you should take Customers who notice a fuel odor in the vehicle are advised to contact an authorized Audi dealer without delay and arrange to have the vehicle inspected.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your reimbursement request.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.

 

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   Sincerely,

Audi Customer Protection



8 Affected Products

Vehicles

MAKE MODEL YEAR
AUDI A8 2013-2016
AUDI S8 2013-2016

 


9 Associated Documents

Defect Notice 573 Report

RCLRPT-19V057-5208.PDF 217.468KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V057-1576.pdf 42.202KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V057-9321.pdf 50.837KB

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Remedy Instructions and TSB

RCRIT-19V057-8752.pdf 1690.071KB

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Recall Acknowledgement

RCAK-19V057-9904.pdf 244.89KB

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Manufacturer Notices(to Dealers,etc) – Date: February 11, 2019 Repair Available – Safety Recall 20BM / Fuel Pressure Damper

RCMN-19V057-1786.pdf 27.475KB

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Recall Quarterly Report #1, 2019-1

RCLQRT-19V057-6636.PDF 211.159KB

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Recall Quarterly Report #2, 2019-2

RCLQRT-19V057-6163.PDF 211.257KB

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Recall Quarterly Report #3, 2019-3

RCLQRT-19V057-6716.PDF 211.342KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V057&docType=RCL

 


 

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