Safety Recall 72i8 / Center Rear Head Restraint Latching Pins – 2018 Audi A3 & RS3

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Campaign Work Procedure 72i8 Safety Recall
Repair Overview
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
• Inspect rear center headrest for presence of
securing pins.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2019 72i8 Page 6 of 8
Repair Instruction
Section A – Check for Previous Repair
• Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy
with the repair order.
• Confirm the Campaign/Action is open <arrow 1>.
If the status is closed, no further work is required.
• Note the Applicable Criteria ID <arrow 2> for use
in determining the correct work to be done and
corresponding parts associated.
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2019 72i8 Page 7 of 8
Section B – Repair Procedure
Remove rear center headrest:
• Refer to the ELSA Repair Manual: Repair
Manual > Body > Body Interior > 72 Seat
Frames > Rear Seats > Headrest, Removing
and Installing.
Inspect BOTH headrest shafts for securing pins:
• Both headrest shafts must be inspected.
• Pull back headrest covering and inspect for
securing pin.
• If pin is present on both shafts:
o Reinstall rear center headrest.
o Proceed to Section C.
• If a pin is missing from either shaft:
o Replace rear center headrest.
o See ETKA for parts ordering.
o Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2019 72i8 Page 8 of 8
Section C – Campaign Completion Stamp
Item#: AUD4927ENG
-ORItem
# AUD4927FRE
• Once the campaign has been completed,
the technician should stamp the repair
order.
• Stamps are available for ordering through
the Compliance Label Ordering Portal.
• Proceed to Section D.
Section D – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.

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