Compliance Recall Code: 01D2 – Tire Information Label – 2019 Volkswagen Tiguan

March 27, 2019 NHTSA CAMPAIGN NUMBER: 19V241000

Inaccurate Specifications on Tire Label

The incorrect specifications can result in improper tire inflations or to installing a tire of the wrong size on the vehicle. Either of these situations can increase the risk of a vehicle crash.

 

NHTSA Campaign Number: 19V241

Manufacturer Volkswagen Group of America, Inc.

Components EQUIPMENT

Potential Number of Units Affected 8

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Tiguan LWB vehicles. The tire information label contains inaccurate tire dimension and inflation pressure specifications. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, “Tire Selection and Rims.”

 

Remedy

Volkswagen has notified owners, and dealers will install a corrected tire information label, free of charge. The recall began April 16, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 01D2.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Volkswagen has a Recall

 

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Compliance Recall
Code: 01D2

REVISION

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Subject	Tire Information Label
Release Date	April 15, 2019
Revision Summary	Reimbursement amount for the tire information label updated in claim entry instructions.
Affected Vehicles	U.S.A. & CANADA:  Certain 2019 MY Volkswagen Tiguan Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source.  Campaign status must show “open.” If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description	The tire information label on affected vehicles contains incorrect tire dimensions and inflation pressures. This is noncompliant with FMVSS (USA) and CMVSS (Canada) 110 Tire Selection and Rims. Relying on incorrect specifications can lead to erroneous inflation pressure adjustment, or to installing the wrong tire size on the vehicle. Either of these situations can increase the risk of a vehicle crash.
Corrective Action	Install correct tire information label.
Parts Information	A supply of labels was sent to dealers with affected inventory prior to launch. Additional labels can be ordered through the Compliance Label Ordering Portal. Please have the VIN(s) you are ordering for available when you place your order.
Code Visibility	On or about April 10, 2019, affected vehicles were listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list was not posted for dealers who did not have any affected vehicles. On or about April 10, 2019, this campaign code showed open on affected vehicles in Elsa. On or about April 10, 2019, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov.
Owner  Notification	Owner notification will take place in April 2019. Owner letter examples are included in this bulletin for your reference.
Additional Information	Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.   Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.   Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
Claim Entry Instructions After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.  If customer refused campaign work: U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option. Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure.
Service Number	01D2
Damage Code	0099
Parts Vendor Code	WWO
Claim Type	Sold vehicle: 7 10 Unsold vehicle: 7 90
Causal Indicator	Mark Labor as causal part*
Vehicle Wash/Loaner	Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to section 3.30 in the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility.
Criteria I.D.	01
	Install Tire Information Label Labor operation: 0109 23 99 10 T.U.   OUTSIDE MATERIAL Quantity Part Number Description Amount 1.00 5NN010000BTRVU Tire Information Label $25.00

 

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Customer Letter Example(USA)

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <VIN>

NHTSA: 19V241

Subject:
Compliance Recall 01D2 – Tire Information Label
Certain 2019 Model Year Volkswagen Tiguan Vehicles

 

Dear Volkswagen Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2019 model year Volkswagen Tiguan vehicles fail to conform to Federal Motor Vehicle Safety Standard 110, Tire Selection and Rims. Our records show that you are the owner of a vehicle affected by this action.

What is the issue?	The tire information label on affected vehicles contains incorrect tire dimensions and inflation pressures. Relying on incorrect specifications can lead to erroneous inflation pressure adjustment, or to installing the wrong tire size on the vehicle. Either of these situations can increase the risk of a vehicle crash.
What will we do?	To correct this noncompliance, your authorized Volkswagen dealer will install the correct tire information label. This work will take just a few minutes to complete and will be performed for you free of charge.
What should you do?	Please contact your authorized Volkswagen dealer without delay to schedule this recall repair.  To set up an appointment online, please visit www.vw.com/find-a-dealer.
Lease vehicles and address changes	If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further?	If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle for open Recalls and Service Campaigns	To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.

 

If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   Sincerely,

Volkswagen Customer Protection

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Customer Letter Example  (CANADA)

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <VIN>

Subject:
Compliance Recall 01D2 – Tire Information Label
Certain 2019 Model Year Volkswagen Tiguan Vehicles

 

Dear Volkswagen Owner,

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Volkswagen has decided that certain 2019 model year Volkswagen Tiguan vehicles fail to conform to Canadian Motor Vehicle Safety Standard 110, Tire Selection and Rims. Our records show that you are the owner of a vehicle affected by this action.

What is the issue?	The tire information label on affected vehicles contains incorrect tire dimensions and inflation pressures. Relying on incorrect specifications can lead to erroneous inflation pressure adjustment, or to installing the wrong tire size on the vehicle. Either of these situations can increase the risk of a vehicle crash.
What will we do?	To correct this noncompliance, your authorized Volkswagen dealer will install the correct tire information label. This work will take just a few minutes to complete and will be performed for you free of charge.
What should you do?	Please contact your authorized Volkswagen dealer without delay to schedule this recall repair.
Lease vehicles and address changes	If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further?	If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through

 

Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.    Sincerely,

Volkswagen Customer Protection

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Campaign Work Procedure

Compliance Recall 01D2 

NOTE

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action. This procedure must be read in its entirety prior to performing the repair. Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles. Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.

 

 

Required Parts

Criteria	Quantity	Part Number	Part Description
01	1	5NN.010.000.BT	Tire Information Label

 

• When placing label order ensure that the part number with suffix “RVU” is requested.
•  Additional labels can be ordered through the Compliance Label Ordering Portal on vwhub.com.

 

Repair Instruction 

Section A – Check for Previous Repair 

TIP

If Campaign Completion label is present, no further work is required.

 

• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.

TIP

On the date of repair, print this screen and keep a copy with the repair order.

 

• Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
• Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.

 

Proceed to Section B

Section B – Repair Procedure

• Open the driver side front door.
• Locate the “Tire and Loading Information” Label on the B-pillar <arrow>.
• Clean the surface of the existing label.

NOTE

The surface of the existing label must be clean, dry, and free from oil residue prior to applying the replacement label. The replacement label MUST cover the existing label completely. Handle the replacement label carefully.  Do not touch the adhesive backing.

 

• Peel the replacement label off the backing paper.
• Affix the replacement label over the existing label.

Part Number	Part Description
5NN.010.000.BT	Tire Information Label

 

• Ensure minimal air bubbles are created when installing the new label.

 

Proceed to Section C

Section C – Campaign Completion Label

 

Install Campaign Completion Label

• Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label.

TIP

Ensure Campaign Completion Label does not cover any existing label(s).

 

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1 Affected Product

Vehicle

VOLKSWAGEN

TIGUAN

2019

 

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7 Associated Documents

Manufacturer Notices(to Dealers,etc) – Date: April 09, 2019 Repair Available – Compliance Recall 01D2 / Tire Information Label

RCMN-19V241-8808.pdf 26.174KB

 

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Remedy Instructions and TSB

RCRIT-19V241-0426.pdf 127.916KB

 

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Remedy Instructions and TSB

RCRIT-19V241-8581.pdf 126.749KB

 

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Recall Acknowledgement

RCAK-19V241-6078.pdf 245.004KB

 

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Non-Compliance Notice 573 Report FMVSS 110

RCLRPT-19V241-6631.PDF 214.988KB

 

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ISSUED Owner Notification Letter(Part 577) – PRI

RCONL-19V241-6143.pdf 40.945KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V241-2822.pdf 32.038KB

 

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Recall Quarterly Report #1, 2019-2

RCLQRT-19V241-6022.PDF 211.136KB

 

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Recall Quarterly Report #3, 2019-4

RCLQRT-19V241-3017.PDF 211.321KB

 

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Recall Quarterly Report #2, 2019-3

RCLQRT-19V241-4699.PDF 211.235KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V241&docType=RCL

 

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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API

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