Safety Recall Code: 47O9 – Brake Master Cylinder – 2018-2019 Audi Q5 & SQ5

“This site contains affiliate links for which OEMDTC may be compensated”

April 8, 2019 NHTSA CAMPAIGN NUMBER: 19V277000

Hydraulic Brakes May Fail

A short casting can cause a sudden loss of brakes, increasing the risk of crash. The electronic parking brake and its emergency brake function are not affected and will still function.

 

NHTSA Campaign Number: 19V277

Manufacturer Volkswagen Group of America, Inc.

Components SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 12,645

 

Summary

Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The brake master cylinder casting may be too short.

 

Remedy

Audi has notified owners, and dealers will inspect the brake master cylinder, replacing it as necessary, free of charge. The recall began May 3, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi’s number for this recall is 47O9.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Audi has a Recall

 


Safety Recall
Code: 47O9    


Subject Brake Master Cylinder
Release Date April 25, 2019
Affected Vehicles U.S.A. & CANADA:    Certain 2018-2019 Model Year Audi Q5 & Audi SQ5 Vehicles

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description In certain vehicles, the brake master cylinder casting may be too short. If the brake master cylinder casting is too short, the driver may experience a sudden loss of hydraulic brake performance, with the brake pedal possibly going down to the floor. This can lead to a crash without warning.

The electronic parking brake and its emergency brake function are not affected and will still function.

Corrective Action Inspect and, if necessary, replace the brake master cylinder.

The expected replacement rate for the brake master cylinder is estimated to be very low (less than 1%). Audi expects to find only five (5) vehicles worldwide in the whole affected volume that will require a replacement part.

Parts Information Due to the small number of affected vehicles there will be no initial allocation of parts. If parts are needed to support a vehicle repair,

  • US Dealers contact AVA with the VIN to order.
  • Canadian Dealers contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com) or chat/text with VIN to order.
Code Visibility On or about April 25, 2019, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.

On or about April 25, 2019, this campaign code will show open on affected vehicles in Elsa.

On or about April 25, 2019, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.audiusa.com and on the NHTSA VIN lookup tool at www.safercar.gov.

Owner  Notification Owner notification will take place in April 2019. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply  with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. 

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Claim Entry Instructions

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

  • U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
  • Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number 47O9
Damage Code 0099
Parts Vendor Code 002
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark labor as causal
Vehicle Wash/Loaner Do not claim wash/loaner under this action
Criteria I.D. 01
  Check brake master cylinder; master cylinder length is ok, no further work required

Labor operation: 0183 00 99 30 T.U.

 

-OR-

Check brake master cylinder; master cylinder is too short, replace master cylinder and bleed brakes

Labor operation: 4715 55 99 200 T.U.

 

Quantity Part Number Description
1.00 80A611021 Brake master cylinder
1.00 B  000750M3 Brake fluid (one bottle = 1.0 liter)

 

 


Customer Letter Example (USA)

 

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <VIN>

NHTSA: 19V277

Subject: Safety Recall 47O9 – Brake Master Cylinder
Certain 2018-2019 Model Year Audi Q5 and Audi SQ5 Vehicles

 

Dear Audi Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2019 model year Audi Q5 and Audi SQ5 vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? In certain vehicles, the brake master cylinder casting may be too short. If the brake master cylinder casting is too short, the driver may experience a sudden loss of hydraulic brake performance, with the brake pedal possibly going down to the floor. This can lead to a crash without warning. The electronic parking brake and its emergency brake function are not affected and will still function.
What will we do? To correct this defect, your authorized Audi dealer will inspect and, if necessary, replace the brake master cylinder.

  • The inspection will take about half an hour to complete. In rare cases, the brake master cylinder will need to be replaced. Audi expects to find only five (5) vehicles worldwide in the whole affected volume that will require a replacement part.
  • Should the brake master cylinder in your vehicle require replacement, your dealer will order the part for your vehicle and assist you in arranging alternate transportation. Once the new brake master cylinder arrives at the dealership, the replacement will take about two hours to complete.
  • Both the inspection and replacement (if necessary) will be performed for you free of charge.

Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.

What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.

 

Checking your vehicle To check your vehicle’s eligibility for repair under this or any other recall/service campaign, for open Recalls and please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Service Campaigns  Vehicle Identification Number (VIN).

If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection


Customer Letter Example (CANADA)

 

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <VIN>

Subject: Safety Recall 47O9 – Brake Master Cylinder
Certain 2018-2019 Model Year Audi Q5 and Audi SQ5 Vehicles

 

Dear Audi Owner,

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2019 model year Audi Q5 and Audi  SQ5 vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? In certain vehicles, the brake master cylinder casting may be too short. If the brake master cylinder casting is too short, the driver may experience a sudden loss of hydraulic brake performance, with the brake pedal possibly going down to the floor. This can lead to a crash without warning. The electronic parking brake and its emergency brake function are not affected and will still function.
What will we do? To correct this defect, your authorized Audi dealer will inspect and, if necessary, replace the brake master cylinder.

  • The inspection will take about half an hour to complete. In rare cases, the brake master cylinder will need to be replaced. Audi expects to find only five (5) vehicles worldwide in the whole affected volume that will require a replacement part.
  • Should the brake master cylinder in your vehicle require replacement, your dealer will order the part for your vehicle and assist you in arranging alternate transportation. Once the new brake master cylinder arrives at the dealership, the replacement will take about two hours to complete.
  • Both the inspection and replacement (if necessary) will be performed for you free of charge.

Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.

What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.

 

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection



4 Affected Products

Vehicles

MAKE MODEL YEAR
AUDI Q5 2018-2019
AUDI SQ5 2018-2019

 


10 Associated Documents

Recall Acknowledgement

RCAK-19V277-8653.pdf 298.241KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [291.25 KB]

 


Defect Notice 573 Report

RCLRPT-19V277-3617.PDF 215.543KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [210.49 KB]

 


Remedy Instructions and TSB

RCRIT-19V277-2936.pdf 1097.551KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [1.05 MB]

 


ISSUED Owner Notification Letter(Part 577) – PRI

RCONL-19V277-9957.pdf 52.966KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [51.72 KB]

 


Manufacturer Notices(to Dealers,etc) – Audi April 24, 2019 Repair Available – Safety Recall 47O9 / Brake Master Cylinder

RCMN-19V277-0851.pdf 97.943KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [95.65 KB]

 


ISSUED Owner Notification Letter(Part 577)

RCONL-19V277-6103.pdf 43.727KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [42.70 KB]

 


Recall Quarterly Report #2, 2019-3

RCLQRT-19V277-6165.PDF 211.247KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.30 KB]

 


Recall Quarterly Report #3, 2019-4

RCLQRT-19V277-8639.PDF 211.337KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.38 KB]

 


Recall Quarterly Report #1, 2019-2

RCLQRT-19V277-5511.PDF 211.144KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.20 KB]

 


Manufacturer Notices(to Dealers,etc) – Audi Friday, July 12, 2019 Subject: Dealer Communication: Safety Recall 4709 Mobile Inspection

RCMN-19V277-2452.pdf 117.15KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [114.40 KB]

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V277&docType=RCL

 


 

Bestseller No. 1
LUCAS OIL 10826 Brake Fluid - 1 Quart
  • High quality blend of polyethylene glycol ethers and additives
  • Compatible with all brake system rubber components and other brake fluids
  • Prevents seal hardening or softening
  • Protects against rust and corrosion
  • Provides excellent lubricity
Bestseller No. 2
Prestone AS401 DOT 3 Synthetic Brake Fluid - 32 oz.
  • Provides an extra margin of safety in extreme braking conditions
  • Mix of polyglycol ethers ensures hot brake-system operation will not create dangerous vapor
  • Excellent for ABS, disc and drum brake systems
  • Delivers braking power when needed by avoiding a spongy pedal
  • Both wet and dry boiling points exceed the minimum government standards
SaleBestseller No. 3
Liqui Moly BRAKE FLUID DOT 4 1LTR
  • Premium oil imported from Germany
SaleBestseller No. 4
BOSCH ESI6-32N Brake Fluid (Direct Replacement for DOT 3, DOT 4, and DOT 5.1) - 1 Quart
  • High compatibility. Use with or direct replacement for DOT 3, DOT 4, and DOT 5. 1
  • Extended Service Interval (ESI): Lasts 100 percent longer than DOT 3, 50 percent longer than DOT 4, and 10 percent longer than DOT 5. 1
  • Exceeds all DOT 3, DOT 4, and DOT 5. 1 standards
  • Wet boiling point ~ 365 DegreeF/Viscosity at -40 DegreeC ~ 685mm2/s
  • Standard brake fluid has a recommended change interval of 2 years. The recommended change interval for Bosch ESI6 is 3 years.
Bestseller No. 5
ACDelco GM Original Equipment 10-4110 DOT 3 Hydraulic Brake Fluid - 16 oz
  • Premium brake and hydraulic clutch fluid that protects internal components from corrosion under normal use
  • High boiling point to minimize brake fluid boiling and vapor lock
  • Excellent low temperature capability and stability when used where lower cold viscosities are required
  • Excellent low temperature capability and stability when used where lower cold viscosities are required
Bestseller No. 6
Quicksilver 8M0128415 DOT 4 Brake Fluid – 12 Ounce
  • The 336⁰F wet boil point and 521⁰F dry boil point exceeds common characteristics for DOT 4 brake fluids
  • Provides corrosion protection in brake components
  • Matches needs of all DOT 4 manufacturer recommendations
  • Compatible with all DOT 3 and DOT 4 applications
Bestseller No. 7
Johnsen's 5034 Premium Synthetic DOT-4 Brake Fluid - 1 Gallon
  • Synthetic quality brake fluid
  • Contains special ingredients to guard against vapor lock and moisture absorption
  • Exceeds requirements for both DOT 3 and DOT 4 brake fluids
  • Specially formulated for DOT 4 brake fluid applications
  • Designed for use in disc, drum and ABS brake systems
Bestseller No. 8
Johnsen's 2234 Premium DOT-3 Brake Fluid - 1 Gallon
  • Premium DOT 3 Brake Fluid has a minimum boiling point of 450°F
  • Meets and exceeds DOT 3 and all other Federal and SAE specifications and standards for motor vehicle brake fluids
  • Mixes with all DOT 3 approved brake fluids
  • Designed for use in disc, drum and ABS brake systems
SaleBestseller No. 9
ATE Original TYP 200 Racing Quality DOT 4 Brake Fluid, 1 Liter Can
  • Minimal decrease of boiling point due to excellent water locking properties
  • Non-foaming when filling and bleeding the brake system
  • Excellent corrosion protection due to selected additives
  • High safety tolerance against steam bubbles
  • Makes brake fluid changing intervals of up to 3 years possible
Bestseller No. 10
Prestone AS400-6PK DOT 3 Synthetic Brake Fluid - 12 oz, (Pack of 6)
  • Provides an extra margin of safety in extreme braking conditions
  • Mix of polyglycol ethers ensures hot brake-system operation will not create dangerous vapor
  • Excellent for ABS, disc and drum brake systems
  • Delivers braking power when needed by avoiding a spongy pedal
  • Both wet and dry boiling points exceed the minimum government standards

Last update on 2024-05-28 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

Leave a Comment

Share to...