Safety Recall 69Z4 – Passenger Occupant Detection System (PODS) – 2015-2019 Audi

SEOCONTENT-START
Campaign Work Procedure 69Z4 Safety Recall
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
Repair Overview
• Install new PODS control module wiring harness.
o The new wiring harness will plug into the PODS control module.
o The existing connector to the PODS control module must also be replaced.
NOTE
If fault, “B12251B: Seat occupied recognition sensor mat Resistance too high” is stored in the airbag control module, DO NOT diagnose or replace any components for this fault before performing this repair.
The 69Z4 topic is not the only cause of this fault. Any diagnosis related to this fault will not be covered under this campaign.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019 69Z4 Page 7 of 19
Required Parts
Criteria
Quantity
Part Number
Part Description
01 or 02
1
8P0.972.785
Cable kit
1
000.979.911
Connector pins
NOTE
The specified part numbers reflect the status at the start of this recall. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
Required Tools
Antenna (Aerial) Cable Repair Set
-VAS6720-
Torque Wrench 5-50Nm
-VAG1331-
(or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019 69Z4 Page 8 of 19
Repair Instruction
Section A – Check for Previous Repair
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
• Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019 69Z4 Page 9 of 19
Section B – Installing New PODS Wiring Harness
Unbolt passenger front seat:
• Move the seat all the way forward and in its highest position.
• Remove the rear bolts <1> from the seat rail.
• Move the front seat all the way to the rear and then into its lowest position.
• Remove front bolts <2> from the seat rail.
NOTE
• The front passenger seat does not require removal from the vehicle.
• The work on the seat can be performed with the seat tilted back while the seat is still in the vehicle.
Position passenger front seat:
CAUTION
Risk of Injury
• Pyrotechnical components can deploy unintentionally.
• Discharge static electricity by briefly touching the door striker.
• Move the seat all the way forward and in its highest position.
• Tilt the seat backward, as shown.
• If the seat is in a position that will put stress on the seat wiring harness, the wiring harnesses must be disconnected from the floor station.
• Turn off the ignition and remove the key from the vehicle.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019 69Z4 Page 10 of 19
Access PODS control module (Vehicles with Criteria 02 only):
• Use a pick tool <1> and press out the retaining pin <2> from the seat control module bracket <3> in direction of <arrow>.
• Carefully remove the pin <2> using needle nose pliers.
• Once the pin is removed, unclip the bracket <3> from the seat frame and position the bracket out of the way.
NOTE
Seat control module shown removed from bracket <3> for clarity. The seat control module does not require removal from the bracket <3>.
Disconnect PODS control module:
• For vehicles with Criteria 01, there are two versions of PODS control module installation position depending on if the seat is equipped with a storage compartment.
• Press the locking tab and disconnect PODS control module connector.
CAUTION
STOP!
The connector must be removed exactly parallel with the PODS control module. The center pin in the PODS control module is fragile and must not be bent during removal. A damaged center pin will cause PODS faults. Damage to the PODS control module is not covered under this action.
NOTE
During the 69Z4 recall repair it is ok to disconnect the sensor mat from the PODS control module.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019 69Z4 Page 11 of 19
Note the following when using the VAS6720 repair kit:
• The VAS6720/1 wiring stripping head must be used when stripping the coax cable.
• The VAS6720/2 crimping head must be used when crimping the terminal and contact body.
• The Audi Academy video demonstrating the use of the VAS6720 can be used as a reference.
o The video illustrates the use of the tool using the RG174 tool heads (VAS6720/3 and VAS6720/4). The RG174 tool heads are NOT used in this repair.
o Link to video: https://audi-academy.kzoplatform.com/player/medium/818200463223559289
• The instructions included in the VAS6720 also illustrate the use of the tool.
• The VAS6720/1 wire stripping head will have to be cleaned periodically. Failure to do so will result in difficulty stripping the outer covering and grounding shield.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019 69Z4 Page 12 of 19
CRITICAL REPAIR STEP
When installing the new connector terminals, the seat mounted coax cable will only support a maximum of two connector terminal installation attempts. Any more attempts will result in the seat mounted cable harness being too short. If the seat mounted cable harness becomes too short, the only remedy is to replace the PODS sensor mat. Replacement of the PODS sensor mat due to improper repair will not be covered under this action.
Cut off old connector using the VAS6720/1:
• Cut off the PODS control module connector <1> as close to the connector as possible <arrow> using the VAS6720/1 repair tool <2>.
• The cable must be cut directly at the PODS control module connector. If there is not enough cable left on the vehicle, the cable harness will be too short and the new cable cannot be properly installed.
NOTE
Using traditional wire cutters may slightly crush the cable components, which could make stripping the cable more difficult.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019 69Z4 Page 13 of 19
Install new connector hardware:
• Install new connector hardware from the cable kit in the following order:
1. Connector housing lock.
2. Connector housing seal.
3. Crimping sleeve.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019 69Z4 Page 14 of 19
Strip cable using the VAS6720/1:
• Strip PODS coax cable in the following order:
CAUTION
Do not turn the cutting knob on the VAS6720/1 more than 2 turns when removing the outer covering and grounding shield. If you do, the plastic (dielectric) shielding could also get cut resulting in having to repeat stripping off the outer covering and grounding shield.
1. Outer covering and grounding shield.
o This exposes the plastic (dielectric) shield <arrow a>.
2. Plastic (dielectric) shield.
o This exposes the inner copper conductor <arrow b>.
3. Outer covering.
o This exposes the grounding shield <arrow c>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019 69Z4 Page 15 of 19
Crimp new center pin using VAS6720/2:
• Crimp new center contact pin <arrow> onto the coax cable using the VAS6720/2 crimping head.
Install contact body:
• Slide contact body <1> over the center contact pin.
• The grounding shield must be on the outside of the contact body as shown.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019 69Z4 Page 16 of 19
Install crimping sleeve:
• Slide the crimping sleeve <1> over the contact body while holding the contact body in place.
• Crimp the sleeve using the VAS6720/2 crimping head.
Install connector housing:
• Install the connector housing and connector hardware as follows:
o Slide connector housing <1> over cable terminal until it audibly locks into place.
o Press seal <2> into connector housing <1>.
o Install connector lock <3> onto connector housing <1> so the locking tabs engage.
o Install securing clip <4> to connector housing <1>.
Cover securing clips:
• Wrap the original PODS wiring harness clips with fabric tape <arrows>.
CAUTION
Do not attempt to remove the clips from the PODS wiring harness. Doing so could result in damage to the cable.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019 69Z4 Page 17 of 19
Installing wiring harness:
CAUTION
STOP!
The connector must be installed exactly parallel with the PODS control module. The center pin in the PODS control module is fragile and must not be bent during installation. A damaged center pin will cause PODS faults. Damage to PODS control module is not covered under this action.
• Route the new harness under the existing seat wiring in an “S” pattern.
• Plug the new wiring harness into the PODS control module.
• The harness should not have any kinks.
• The harness bends should have a minimum radius of 2 cm.
• Secure clips <arrows> to seat frame.
• Connect new harness <1> to modified seat harness <2>.
NOTE
• The exact routing of the harness may differ slightly based on the seat version.
• It’s important that the harness does not negatively interfere with any other wiring on the seat.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019 69Z4 Page 18 of 19
Install seat control module bracket (Vehicles with Criteria 02 only):
• Install seat control module bracket in reverse order of removal.
• Carefully install pin <1> using needle nose pliers and press in until flush with bracket.
Reinstall seat:
CAUTION
Risk of Injury
Pyrotechnical components can deploy unintentionally.
Discharge static electricity by briefly touching the door striker.
• Installation of seat is the reverse order of removal.
• Torque bolts <1> and <2> to 40 Nm.
Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019 69Z4 Page 19 of 19
Section C – Campaign Completion Stamp
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
• Once the campaign has been completed, the technician should stamp the repair order.
• Stamps are available for ordering through the Compliance Label Ordering Portal.
• Proceed to Section D.
Section D – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via
first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.
69Z4 INT USA
IMPORTANT SAFETY RECALL
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <VIN>
NHTSA: 19V474
IMPORTANT!
A SAFETY RECALL HAS BEEN ISSUED FOR YOUR VEHICLE
Safety Recall 69Z4 – Passenger Occupant Detection System (PODS)
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2015-
2019 model year Audi vehicles. Our records show that you are the owner of a vehicle affected
by this action.
Recall Description: Due to a loose contact at the connector, the passenger occupant
detection system (PODS) may detect an error and switch off the passenger airbag even though
the seat may be occupied. As designed, a warning light in the instrument panel comes on
together with an acoustic warning sound and an error message is displayed in the instrument
cluster. The airbag indicator light shows “passenger airbag off”. In the event of a crash there
would be an increased risk of injury to the occupant seated in the front passenger seat if the
passenger airbag is switched off/not working.
THIS RECALL REPAIR IS NOT YET AVAILABLE.
We will send another letter as soon as the recall work can be completed on your vehicle.
Please note! Should an error occur, vehicle occupants will be alerted of a PODS system
problem by illumination of the airbag warning light and by the status of the Passenger Airbag
OFF indicator light. If this happens, contact your nearest Audi dealership and arrange to have
the vehicle inspected/repaired without delay.
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please
visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle
Identification Number (VIN).
If you should have any questions about this communication, please contact Audi Customer
Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or
call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
https://www.safercar.gov.
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 800 253 2834
www.audiusa.com
Audi of America, Inc.
IMPORTANT SAFETY RECALL
We apologize for any inconvenience this matter may cause; however we are taking this action to
help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via
first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.
69Z4 INT USA
IMPORTANT SAFETY RECALL
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <VIN>
NHTSA: 19V474
IMPORTANT!
A SAFETY RECALL HAS BEEN ISSUED FOR YOUR VEHICLE
Safety Recall 69Z4 – Passenger Occupant Detection System (PODS)
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2015-
2019 model year Audi vehicles. Our records show that you are the owner of a vehicle affected
by this action.
Recall Description: Due to a loose contact at the connector, the passenger occupant
detection system (PODS) may detect an error and switch off the passenger airbag even though
the seat may be occupied. As designed, a warning light in the instrument panel comes on
together with an acoustic warning sound and an error message is displayed in the instrument
cluster. The airbag indicator light shows “passenger airbag off”. In the event of a crash there
would be an increased risk of injury to the occupant seated in the front passenger seat if the
passenger airbag is switched off/not working.
THIS RECALL REPAIR IS NOT YET AVAILABLE.
We will send another letter as soon as the recall work can be completed on your vehicle.
Please note! Should an error occur, vehicle occupants will be alerted of a PODS system
problem by illumination of the airbag warning light and by the status of the Passenger Airbag
OFF indicator light. If this happens, contact your nearest Audi dealership and arrange to have
the vehicle inspected/repaired without delay.
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please
visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle
Identification Number (VIN).
If you should have any questions about this communication, please contact Audi Customer
Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or
call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
https://www.safercar.gov.
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 800 253 2834
www.audiusa.com
Audi of America, Inc.
IMPORTANT SAFETY RECALL
We apologize for any inconvenience this matter may cause; however we are taking this action to
help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato
al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo,
tenga a bien completar la tarjeta prepagada de Respuesta del propietario que se encuentra adjunta y enviarla por correo para que podamos
actualizar nuestros registros.
69Z4 INT EE. UU.
IMPORTANTE CAMPAÑA DE LLAMADA A REVISIÓN POR MOTIVOS DE SEGURIDAD
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
El presente aviso afecta a su vehículo: <VIN>
NHTSA: 19V474
¡IMPORTANTE!
SE REALIZÓ UNA CAMPAÑA DE LLAMADA A REVISIÓN POR
MOTIVOS DE SEGURIDAD PARA SU VEHÍCULO
Campaña de llamada a revisión 69Z4 – Sistema de Detección del
Acompañante (PODS)
El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con
Vehículos Motorizados de EE. UU. Audi ha determinado que existe un defecto relacionado con
la seguridad en determinados vehículos Audi modelos 2015 a 2019. Nuestros registros indican
que usted es propietario(a) de uno de los vehículos afectados por esta medida.
Descripción de la campaña de llamada a revisión: A causa de un contacto flojo en el
conector, el Sistema de Detección del Acompañante (PODS, por sus siglas en inglés) puede
detectar un error y desactivar la bolsa de aire del pasajero incluso si el asiento está ocupado.
Tal como fue diseñado, se encenderá una luz de advertencia y aparecerá un mensaje de error
en el panel de instrumentos junto con un sonido acústico de advertencia. Se encenderá la luz
indicadora de la bolsa de aire con el mensaje “Bolsa de aire del pasajero desactivada”. En el
caso de que ocurra una colisión, el riesgo de lesiones para el ocupante del asiento del
pasajero delantero aumentaría si la bolsa de aire del pasajero está desactivada o no funciona.
ESTE SERVICIO DE REPARACIÓN AÚN NO ESTÁ DISPONIBLE.
Enviaremos otra carta tan pronto como pueda realizarse el servicio de reparación en su
vehículo.
Recuerde: Si esta falla ocurriera, se le advertirá a los ocupantes del vehículo que hay un
problema con el sistema PODS a través del encendido de la luz de la bolsa de aire y del
indicador de Bolsa de aire del pasajero desactivada. Si esto sucede, contacte a su
concesionario Audi autorizado de inmediato y programe una inspección/reparación.
Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de
cualquier otra campaña de llamada a revisión o servicio, utilice la herramienta Recall/Service
Campaign Lookup (Búsqueda de campañas de llamada a revisión o servicio) en www.audiusa.com
e ingrese el número de identificación del vehículo (VIN).
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 800 253 2834
www.audiusa.com
Audi of America, Inc.
IMPORTANTE CAMPAÑA DE LLAMADA A REVISIÓN POR MOTIVOS DE SEGURIDAD
Si tiene alguna pregunta acerca de esta notificación, comuníquese con el Centro de experiencia del
cliente Audi al +1-800-253-2834 o a través de nuestra página “Contact Us” (Contáctenos) en
www.audiusa.com.
Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC
20590. También puede llamar a la línea directa de seguridad de vehículos al 1-888-327-4236 (TTY:
1-800-424-9153), o bien ingresar a https://www.safercar.gov.
Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; no obstante,
hemos tomado medidas para garantizar su seguridad y su continua satisfacción con el vehículo.
Atentamente,
Protección del Consumidor de Audi

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
August 2019 – Volkswagen Customer Protection Page 1 of 1
Upcoming 69Z4 Safety Recall
Advanced Tool Requirement Notice
This notice is for:
 Dealer Principal
Sales Manager
 Service Manager
 Parts Manager
Warranty Administrator
 Technicians
In an effort to prepare dealerships for an upcoming recall, this notice is to inform you of a necessary required tool. Please ensure these tools are present and in good working order as soon as possible.
For tool ordering information, please contact the Volkswagen Service Tools & Equipment Program @ 1-800-892-9650 or vw.snapon.com.
Date
August 07, 2019
Anticipated Campaign Launch
August, 2019
Required Tools
Antenna (Aerial) Cable Repair Set
-VAS6720-
In preparation for Safety Recall 69Z4, it is also suggested that technicians who are not familiar with the VAS6720 Repair Set practice using the tool. Please note: The following is specific to the 69Z4 Safety Recall repair:
• The VAS6720/1 wiring stripping head must be used when stripping the coax cable.
• The VAS6720/2 crimping head must be used when crimping the terminal and contact body.
• The Audi Academy video demonstrating the use of the VAS6720 can be used as a reference.
o Note: the video illustrates the use of the tool using the RG174 tool heads (VAS6720/3 and VAS6720/4). The RG174 tool heads are NOT used in the 69Z4 repair.
o Link to video: https://audi-academy.kzoplatform.com/player/medium/818200463223559289
• The instructions included in the VAS6720 also illustrate the use of the tool.
<END OF MESSAGE>

1
From:
Sent:
To:
Subject:
From: Audi Communications
Sent: Tuesday, June 25, 2019 11:30 PM
To: VWoA Compliance <Compliance@vw.com>
Subject: Dealer Communication: Safety Recall 69Z4 (A3) ‐ Dealer Toolkit Update
Safety Recall 69Z4 – A3 Passenger Occupant Detection Systems (PODS) – Dealer Toolkit Update
Dealer Communication
To: DP, GM, CPO, F&I, Parts, Sales, Service, Warranty
From: Audi Operations
Safety Recall 69Z4 – A3 Passenger Occupant Detection Systems
(PODS) – Dealer Toolkit Update
Dear Audi Dealers,
The following Dealer “Toolkit” is designed to provide Audi Dealers with a comprehensive reference guide
detailing customer and dealer support programs specific to safety recall campaign 69Z4 (PODS) for Audi
A3, S3, and A3 e-tron vehicles.
2
Support Programs and Enhancements:
1. Customer Outreach Programs: Audi A3, S3, and A3 e-tron customers whose vehicles are impacted
by the aforementioned recall are eligible for an incentive towards the purchase or lease of an Audi vehicle
(New and CPO).
2. Audi Dealer Inventory Assistance Programs: Audi vehicles in dealer inventory that are impacted
by the recall are eligible to receive monthly Inventory Assistance payments. This assistance offsets any
costs related to storage, maintenance, and depreciation. Payments will be issued after each monthly
period of thirty (30) days.
a. No action is required on the part of the Audi dealer for the new vehicle inventory assistance
support. Dealers will receive a monthly inventory support payment equal to 1% of MSRP for each
impacted vehicle, until remedy parts are available.
b. For pre-owned inventory assistance support, Audi dealers must submit the claim form included in
the full toolkit to the Audi Incentive Claims Portal detailing the VIN in order to receive payment.
3. Audi Courtesy Vehicle Support: Audi Dealers will not be charged a monthly fee for grounded Audi
A3 Courtesy Vehicle service loaners administered by Audi Financial Services (AFS) and impacted by the
recall. These vehicles must be grounded and in dealer inventory to qualify. There is no action
required on the part of the dealer. These vehicles may not be used until the remedy parts are available.
We will continue to update the toolkit as additional information becomes available. If you have any
questions regarding these updates, please consult your Audi Area Team. Thank you for patience,
support, and cooperation in handling these customers with the utmost care.
Sincerely,
Audi Operations
Access the full toolkit on iAudi here.
For more dealer communications, visit the Communications page on iAudi.
Audi of America | 2200 Ferdinand Porsche Drive, Herndon, VA 20171
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Safety Recall Campaign 69Z4 – A3
Communication Toolkit for Dealers
June 25, 2019
TABLE OF CONTENTS
The contents of this document are privileged and confidential, and should not be shared or distributed among third parties.
Programs with updates will be highlighted in font.
Updated Page(s)
Safety Recall 69Z4 – Dealer Toolkit Letter 3-4
Safety Recall Notice 69Z4 / Passenger Occupant
Detection System 5-6
A19UCOP1 – A3 Customer Outreach Program (New) 7-8
A19UCOP2 – A3 Customer Outreach Program (CPO) 9-10
A19UINV1 – Recall 69Z4 Inventory Support Program 11-12
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Audi of America, Inc. • 2200 Ferdinand Porsche Dr. • Herndon, VA 20171
Subject: Safety Recall 69Z4 – A3 Passenger Occupant Detection Systems (PODS) –
Dealer Toolkit Update
Dear Audi Dealers,
The following Dealer “Toolkit” is designed to provide Audi Dealers with a
comprehensive reference guide detailing customer and dealer support programs
specific to safety recall campaign 69Z4 (PODS) for Audi A3, S3, and A3 e-tron
vehicles.
Support Programs and Enhancements:
1. Customer Outreach Programs: Audi A3, S3, and A3 e-tron customers whose
vehicles are impacted by the aforementioned recall are eligible for an
incentive towards the purchase or lease of an Audi vehicle (New and CPO).
2. Audi Dealer Inventory Assistance Programs: Audi vehicles in dealer
inventory that are impacted by the recall are eligible to receive monthly
Inventory Assistance payments. This assistance offsets any costs related to
storage, maintenance, and depreciation. Payments will be issued after each
monthly period of thirty (30) days.
a. No action is required on the part of the Audi dealer for the new
vehicle inventory assistance support. Dealers will receive a
monthly inventory support payment equal to 1% of MSRP for each
impacted vehicle, until remedy parts are available.
b. For pre-owned inventory assistance support, Audi dealers must
submit the attached claim form to the Audi Incentive Claims Portal
detailing the VIN in order to receive payment.
3. Audi Courtesy Vehicle Support: Audi Dealers will not be charged a monthly
fee for grounded Audi A3 Courtesy Vehicle service loaners administered by
Audi Financial Services (AFS) and impacted by the recall. These vehicles
must be grounded and in dealer inventory to qualify. There is no action
required on the part of the dealer. These vehicles may not be used until the
remedy parts are available.
June 25, 2019
Audi of America
2200 Ferdinand Porsche Dr.
Herndon, VA 20171
+1 703 364 7000
www.audiusa.com
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We will continue to update the toolkit as additional information becomes available.
If you have any questions regarding these updates, please consult your Audi Area
Team. Thank you for patience, support, and cooperation in handling these
customers with the utmost care.
Sincerely,
Audi Operations
4
AUDI DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection 69Z4_DLR_ADV
Advance Notice – Safety Recall 69Z4 / Passenger Occupant Detection System (PODS)
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Advisor
 Warranty Administrator
 Technicians
Date: June 25, 2019
Issue: Due to a mostly temporary loose contact at the connector, the passenger occupant
detection system (PODS) may detect an error and switch off the passenger airbag even
though the seat may be occupied. As designed, a warning light in the instrument panel
comes on together with an acoustic warning sound and an error message is displayed in
the instrument cluster. The airbag indicator light shows “passenger airbag off”. In the
event of a crash there would be an increased risk of injury to the occupant seated in the
front passenger seat if the passenger airbag is switched off/not working.
Repair:  REPAIR NOT YET AVAILABLE
 Check daily campaign open inventory report or OMD for affected vehicles in
inventory
 Repair every affected inventory vehicle before delivery to consumers.
Affected Vehicles
Country Model Year Vehicle Vehicle
Count
USA 2016 A3 E‐TRON 3,561
USA 2015‐2016 A3 CABRIOLET 7,491
USA 2015‐2016 S3 SEDAN 8,077
USA 2017‐2019 A3 CABRIOLET 3,917
USA 2017‐2019 A3 SEDAN 39,003
USA 2015‐2016 A3 SEDAN 66,183
USA 2019 RS3 526
USA 2017‐2018 A3 E‐TRON 6,061
USA 2017‐2018 RS3 2,120
USA 2019 A3 SEDAN 1,957
CAN 2016 A3 E‐TRON 293
CAN 2015‐2016 A3 CABRIOLET 1,221
CAN 2015‐2016 S3 SEDAN 1,570
CAN 2017‐2019 A3 CABRIOLET 1,060
CAN 2017‐2019 A3 SEDAN 7,289
CAN 2015‐2016 A3 SEDAN 6,443
CAN 2019 RS3 255
CAN 2017‐2018 A3 E‐TRON 1,092
CAN 2019 A3 SEDAN 457
*Counts reflect overall
recall population; some
vehicles may have already
been repaired. Check
Campaigns / Actions
screen in Elsa on the day
of repair to verify that a
VIN qualifies for repair
under this action. Elsa is
the only valid campaign
inquiry & verification
source.
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CAN 2018 RS3 1,023
Precautions Should an error occur, vehicle occupants will be alerted of a PODS system problem by
illumination of the airbag warning light and by the status of the Passenger Airbag OFF
indicator light. In this case, the customer should contact their closest Audi dealership
and arrange to have the vehicle inspected/repaired without delay.
Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE-
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The contents of this document are privileged and confidential, and should not be shared or distributed among third parties.
A3 Customer Outreach Program
June 25, 2019 – July 31, 2019
Bulletin No: A19UCOP1
Model Year Eligible Models Amount
2019 A3 Sedan (incl. S3/RS3) $500
2019 A3 Cabriolet $500
2019 A4 (incl. S4 & Ultra) $500
2019 allroad $500
2019 A5 Coupe (incl. S5 & RS5) $500
2019 A5 Cabriolet (incl. S5) $500
2019 A5 Sportback (incl. S5 & RS5) $500
2019 A6 $500
2019 A7 $500
2019 A8 $500
2019 Q3 $500
2019 Q5 / SQ5 $500
2019 Q7 $500
2019 Q8 $500
2019 TT Coupe / Roadster (incl. TTS/TTRS) $500
Must be new, untitled and unreported – KOS 0,2,3
Fine Print:
• Eligible vehicles are identified by Audi of America as subject to the 69Z4 Safety Recall Campaign.
• Dealer must submit screen print of confirmed eligibility utilizing the recall/campaign check tool found on the Audi USA website (www.audiusa.com).
• Only one incentive claim will be paid per eligible VIN.
• Rental car companies, or returning customers that lease from, fleet leasing/management companies or dealer fleet leasing companies are not eligible.
• Vehicles must be sold and reported during the same monthly sales period. It is not a requirement to trade-in their current Audi vehicle.
• Household members of these qualifying vehicle owner/lessees are also eligible if new vehicle is reported, titled and registered in same household.
• For Business Customers, vehicle(s) must be sold, delivered and registered in the name of the business entity and must be properly reported during the
aforementioned program period to be a bona fide customer who may be a buyer or lessee.
• This can be combined with all new vehicle retail incentive programs with the exclusion of Dealer Small Fleet Incentive (DSFI) & Courtesy Vehicle Program (CV).
• Must provide proof of affected vehicle ownership (unexpired state registration or insurance card), sales agreement with customer signature showing rebate, claim
form with customer signature.
• Submission deadline is sixty (60) days following the close of each monthly sales period.
• Documentation must be submitted via the new Audi Incentive Claims Portal found on iAudi under, “Vehicle Sales & CPO -> Audi Incentive Claims Portal”.
Audi of America is pleased to announce a new customer focused program in support of Audi owners
or lessees impacted by recall action 69Z4. Eligible customers wishing to purchase a new vehicle can
use this program to support the trade-in and subsequent purchase or lease of a new Audi vehicle.
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Audi
A3 Customer Outreach Program
June 25, 2019 to July 31, 2019
Check applicable customer incentive (only one):
Model Year Eligible Models Amount X
2019 A3 Sedan (incl. S3 & RS3) $500
2019 A3 Cabriolet $500
2019 A3 Sportback e-tron $500
2019 A4 (incl. Ultra) / S4 $500
2019 allroad $500
2019 A5 / S5 & RS5 Coupe $500
2019 A5 / S5 Cabriolet $500
2019 A5 / S5 & RS5 Sportback $500
2019 A6 $500
2019 A7 $500
2019 A8 $500
2019 Q3 $500
2019 Q5 / SQ5 $500
2019 Q7 $500
2019 Q8 $500
2019 TT / TTS / TTRS Coupe & Roadster $500
Customer Acknowledgement:
By signing below, the customer acknowledges that they have received the full benefit of the consumer incentive checked above.
__________________________________________________________________________________________________________
Customer Signature Date
__________________________________________________________________________________________________________
Printed Name
Dealership Acknowledgement
By signing below, the dealership verifies that the customer is eligible under the terms of the Official Program Rules.
____________________________