Safety Recall Code: 66K6 – Wheelhouse Liner Trim – 2018-2019 Audi Q5 & SQ5

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June 5, 2019 NHTSA CAMPAIGN NUMBER: 19V416000

Wheel Arch Cover Trim May Detach

The detached trim may become a road hazard, increasing the risk of crash.

 

NHTSA Campaign Number: 19V416

Manufacturer Volkswagen Group of America, Inc.

Components WHEELS

Potential Number of Units Affected 126,175

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The wheel arch cover trim may loosen and detach.

 

Remedy

Volkswagen will notify owners, and dealers will secure the wheel arch trim with an additional screw and nut, free of charge. The recall began July 26, 2019. Owners may contact Volkswagen customer at 1-800-253-2834. Volkswagen’s number for this recall is 66K6.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Audi has a Recall

 


Safety Recall
Code: 66K6

Subject Wheelhouse Liner Trim
Release Date August 02, 2019
Affected Vehicles U.S.A. & CANADA:     Certain 2018-2019 MY Audi Q5

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.

 

Problem Description The cover trim for the wheel arches may become loose. If this happens, the trim may detach completely when driving, creating a road hazard and safety risk to others on the road. If the condition is present in the vehicle, a customer may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving.
Corrective Action Secure each wheel arch trim with an additional screw and a nut.
Precautions If the condition is present in the vehicle, a customer may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving. If either of these conditions exist, customers are advised to contact their authorized Audi dealer and arrange to have the vehicle inspected/serviced without delay.
Parts Information  

Parts Control Type: Upper Order Limit Parts will be managed with a weekly Upper Order Limit.  Please see Parts On Command (POC) for your Upper Order Limit quantity.
Initial Allocation:

YES

Dealers will be sent an initial allocation prior to customer notification.  If no initial allocation was received, please reference the Repair Projection

Tool (below) to view your potential VIN population.

 

Criteria Part Number Description Qty. per Vehicle Ordering Method
02 80A.821.175 Bracket 2 UOL
02 N  911.545.01 Screw 4 UOL
02 N  015.467.2 Nut 4 UOL

 

Repair Projection Tool (right click to open):

Code Visibility Since June 27, 2019, affected vehicles were listed on the Inventory Vehicle Open Campaign

Action report under My Dealership Reports (found on www.accessaudi.com & OMD Web). A list was not posted for dealers who did not have any affected vehicles.

Since June 27, 2019, this campaign code showed open on affected vehicles in Elsa.

Since June 27, 2019, affected vehicles were identified with this campaign code in the VIN Lookup tool at www.audiusa.com and on the NHTSA VIN lookup tool at www.safercar.gov.

Owner  Notification Owner notification will take place in August 2019. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. 

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Claim Entry Instructions

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

  • U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
  • Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number 66K6
Damage Code 0099
Parts Vendor Code 002
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark speed nut as causal part*
Vehicle Wash/Loaner Do not claim wash/loaner under this action
Criteria I.D. 02
   

Install wheel arch cover fasteners

 

Labor operation:       6645 49 99                       50 T.U.

Quantity Part Number Description
4.00 N  0154672 Speed nut*
4.00 N  91154501 Screw
2.00 80A821175 Bracket

 

 


Customer Letter Example (USA)

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <VIN>

NHTSA: 19V416

Subject: Safety Recall 66K6 – Wheelhouse Liner Trim    Certain 2018-2019 Model Year Audi Q5

 

Dear Audi Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2019 model year Audi Q5 vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? The cover trim for the wheel arches may become loose. If this happens, the trim may detach completely when driving, creating a road hazard and safety risk to others on the road. If the condition is present in the vehicle, a customer may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving.
What will we do? To correct this defect, your authorized Audi dealer will secure each wheel arch trim with an additional screw and a nut.  This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Precautions you should take If the condition is present in the vehicle, a customer may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving. If either of these conditions exist, customers are advised to contact their authorized Audi dealer and arrange to have the vehicle inspected/serviced without delay.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for open Recalls and Service Campaigns Checking your vehicle To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).

 

If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection


Customer Letter Example  (CANADA)

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <VIN>

Subject: Safety Recall 66K6 – Wheelhouse Liner Trim    Certain 2018-2019 Model Year Audi Q5

 

Dear Audi Owner,

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2019 model year Audi Q5 vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? The cover trim for the wheel arches may become loose. If this happens, the trim may detach completely when driving, creating a road hazard and safety risk to others on the road. If the condition is present in the vehicle, a customer may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving.
What will we do? To correct this defect, your authorized Audi dealer will secure each wheel arch trim with an additional screw and a nut.  This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair.
Precautions you should take If the condition is present in the vehicle, a customer may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving. If either of these conditions exist, customers are advised to contact their authorized Audi dealer and arrange to have the vehicle inspected/serviced without delay.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.

 

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection



4 Affected Products

Vehicles

MAKE MODEL YEAR
AUDI Q5 2018-2019
AUDI SQ5 2018-2019

 


16 Associated Documents

Manufacturer Notices(to Dealers,etc) – Date: June 26, 2019 Advance Notice – Safety Recall 66K6 / Wheelhouse Liner Trim

RCMN-19V416-5741.pdf 97.787KB

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Manufacturer Notices(to Dealers,etc) – Safety Recall 66K6 – Wheelhouse Liner Trim – Dealer Toolkit Update

RCMN-19V416-7104.pdf 1078.009KB

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Recall Acknowledgement

RCAK-19V416-9436.pdf 244.101KB

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Defect Notice 573 Report

RCLRPT-19V416-8425.PDF 215.457KB

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Remedy Instructions and TSB

RCRIT-19V416-1198.pdf 565.243KB

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V416-3213.PDF 211.153KB

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Manufacturer Notices(to Dealers,etc) – Audi Date: July 18, 2019 Repair Available Now – Safety Recall 66K7 / Wheelhouse Liner Trim

RCMN-19V416-7320.pdf 38.271KB

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ISSUED Owner Notification Letter(Part 577) – PRI

RCONL-19V416-1015.pdf 61.774KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V416-8593.pdf 37.214KB

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Remedy Instructions and TSB

RCRIT-19V416-9568.pdf 561.246KB

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V416-9756.PDF 211.268KB

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Manufacturer Notices(to Dealers,etc) – August 01, 2019 Repair Available – Safety Recall 66K6 / Wheelhouse Liner Trim

RCMN-19V416-1663.pdf 99.135KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V416-1039.pdf 42.3KB

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ISSUED Owner Notification Letter(Part 577) – PRI

RCONL-19V416-8032.pdf 59.709KB

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Recall 573 Report-Amendment 1

RCLRPT-19V416-5302.PDF 216.243KB

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Manufacturer Notices(to Dealers,etc) – Audi Date: July 10, 2019 Repair Available Week of July 15, 2019 – Safety Recall 66K7 / Wheelhouse Liner Trim

RCMN-19V416-5063.pdf 98.762KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V416&docType=RCL

 


 

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