Safety Recall Code: 72J3 – Front Passenger Seat Tracks – 2019 Audi A8

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June 5, 2019 NHTSA CAMPAIGN NUMBER: 19V415000

Passenger Seat Improperly Manufactured

A failure of the seat track rivet increases the risk of injury during a crash.

 

NHTSA Campaign Number: 19V415

Manufacturer Volkswagen Group of America, Inc.

Components 

Potential Number of Units Affected 66

 

Summary

Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Audi A8 vehicles equipped with rear relaxation seats. The front passenger seat track rivet may fail and cause the spindle bracket to separate.

 

Remedy

Audi will notify owners, and dealers will replace the passenger seat tracks, free of charge. The recall began July 25, 2019. Owners may contact Volkswagen customer service at 1-800-253-2834. Audi’s number for this recall is 72J3.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Audi has a Recall

 


Safety Recall
Code: 72J3         

Subject Front Passenger Seat Tracks
Release Date July 18, 2019
Affected Vehicles U.S.A.:     Certain 2019 MY Audi A8

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description The rivet connection on the front passenger seat track may fail in a frontal crash due to a spindle bracket separating from the rivet joint.  In the event of a crash, the occupant in the passenger seat has an increased risk of injury.
Corrective Action Replace the front passenger seat tracks.
Parts Information  

Parts Control Type: VIN to Order Due to the small number of affected vehicles there will not be a parts allocation.  Please reference the Repair Projection Tool (below) to view your potential VIN population.

If parts are needed to support a vehicle repair:

•       US Dealers – use AVA

•       CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com),

or chat/text with the VIN to order

 

Criteria Part Number Description Qty. per Vehicle Ordering Method
01 4N1-881-184 Passenger Seat Track 1 VIN to Order
01 4N0-898-028 Repair Kit 1 VIN to Order

 

VIN Lookup Tool (right click to open):

Code Visibility On or about July 18, 2019, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.

On or about July 18, 2019, this campaign code will show open on affected vehicles in Elsa.

On or about July 18, 2019, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.audiusa.com and on the NHTSA VIN lookup tool at www.safercar.gov.

Owner  Notification Owner notification will take place in July 2019. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. 

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Claim Entry Instructions

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

  • U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Service Number 72J3
Damage Code 0099
Parts Vendor Code 002
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark lower seat frame tracks as causal part*
Vehicle Wash/Loaner Do not claim wash/loaner under this action
Criteria I.D. 01
  Replace the front passenger seat tracks.

 

Labor operation:       7273 55 99                       125 T.U.

Quantity Part Number Description
1.00 4N1881184 Lower seat frame tracks*
1.00 4N0898028 Repair kit

 

 


Customer Letter Example (USA)

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <VIN>

NHTSA: 19V415

Subject: Safety Recall 72J3 – Front Passenger Seat Tracks
Certain 2019 Model Year Audi A8

 

Dear Audi Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2019 model year Audi A8 vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? The rivet connection on the front passenger seat track may fail in a frontal crash due to a spindle bracket separating from the rivet joint.  In the event of a crash, the occupant in the passenger seat has an increased risk of injury.
What will we do? To correct this defect, your authorized Audi dealer will replace the front passenger seat tracks.   This work will take about two hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).

 

If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection



1 Affected Product

Vehicle

MAKE MODEL YEAR
AUDI A8 2019

 


11 Associated Documents

Manufacturer Notices(to Dealers,etc) – Date: June 26, 2019 Advance Notice – Safety Recall 72J3 / Front Passenger Seat Tracks

RCMN-19V415-1049.pdf 94.65KB

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Recall 573 Report-Amendment 1

RCLRPT-19V415-4195.PDF 215.128KB

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Defect Notice 573 Report

RCLRPT-19V415-8687.PDF 215.127KB

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Recall Acknowledgement

RCAK-19V415-3344.pdf 244.094KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V415-3012.pdf 41.499KB

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Manufacturer Notices(to Dealers,etc) – Audi Date: July 17, 2019 Repair Available – Safety Recall 72J3 / Front Passenger Seat Tracks

RCMN-19V415-1485.pdf 95.057KB

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V415-2079.PDF 211.138KB

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V415-7816.PDF 211.242KB

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ISSUED Owner Notification Letter(Part 577) – PRI

RCONL-19V415-6132.pdf 56.524KB

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Remedy Instructions and TSB

RCRIT-19V415-0111.pdf 1302.927KB

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Miscellaneous Document – Adient Single Purchaser Document

RMISC-19V415-5252.pdf 53.852KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V415&docType=RCL

 


 

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