Compliance Recall Code: 97DK – LED Turn Signal/Body Control Module (BCM) Software Noncompliant – 2016-2018 Audi Q3

May 23, 2019 NHTSA CAMPAIGN NUMBER: 19V385000

No Indicator For Failed Turn Signal

Without an indicator informing the driver of an inoperable turn signal, the driver may turn or change lanes without a signal, increasing the risk of crash.

 

NHTSA Campaign Number: 19V385

Manufacturer Volkswagen Group of America, Inc.

Components EXTERIOR LIGHTING

Potential Number of Units Affected 23,241

 

Summary

Volkswagen Group of America, Inc. (Audi) is recalling certain 2016-2018 Audi Q3 vehicles equipped with LED headlights. An inoperable front turn signal may not illuminate an indicator, failing to alert the driver to the issue. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamps, Reflective Devices, and Associated Equipment.”

 

Remedy

Audi will notify owners, and dealers will update the body control module (BCM), free of charge. The recall is expected to begin July 19, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi’s number for this recall is 97DK.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Audi has a Recall


Compliance Recall
Code: 97DK             

Subject LED Turn Signal/Body Control Module (BCM) Software Noncompliant
Release Date June 11, 2019
Affected Vehicles U.S.A. & CANADA:     2016-2018 MY Audi Q3

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description Due to an incorrect software configuration a failure of an LED front turn signal may not be detected and the customer would not be alerted by a fast-flashing of the internal pilot indicator. The turn signals in the exterior mirrors still work as intended. Though an LED turn signal is a lifetime part and has an extremely low failure rate, the regulatory requirements are not met. Loss of turn signal function, without a warning to the driver, could increase the risk of a crash.
Corrective Action Update the BCM software.
Parts Information Software update only; no parts needed.
Code Visibility On or about June 11, 2019, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.

On or about June 11, 2019, this campaign code will show open on affected vehicles in Elsa.

On or about June 11, 2019, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.audiusa.com and on the NHTSA VIN lookup tool at www.safercar.gov.

Owner  Notification Owner notification will take place in June 2019. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. 

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Claim Entry Instructions

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

  • U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
  • Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number 97DK
Damage Code 0099
Parts Vendor Code 002
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark labor as causal
Vehicle Wash/Loaner Do not claim wash/loaner under this action
Criteria I.D.  Q3
  Connect battery charger

Labor operation: 2706 89 50 10 T.U.

-AND-

Update BCM Software

Labor operation: 9794 25 99 Time stated on diagnostic protocol
NOTE
Operating mode “Flash” must be used. Performing this software update using “Diagnosis” (Guided Fault Finding) could result in non-payment of the claim.

Customer Letter Example (USA)

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <VIN>

NHTSA: 19V385

Subject: Compliance Recall 97DK – LED Turn Signal/Body Control Module (BCM) Software Noncompliant Certain 2016-2018 Model Year Audi Q3

 

Dear Audi Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2016-2018 model year Audi Q3 vehicles fail to conform to FMVSS 108: Lamps, Reflective Devices, and Associated Equipment. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? Due to an incorrect software configuration a failure of an LED front turn signal may not be detected and the customer would not be alerted by a fast-flashing of the internal pilot indicator. The turn signals in the exterior mirrors still work as intended. Though an LED turn signal is a lifetime part and has an extremely low failure rate, the regulatory requirements are not met. Loss of turn signal function, without a warning to the driver, could increase the risk of a crash.
What will we do? To correct this noncompliance, your authorized Audi dealer will update the BCM software in your vehicle.  This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for open Recalls and Service Campaigns  To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).

If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection


Customer Letter Example  (CANADA)

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <VIN>

Subject: Compliance Recall 97DK – LED Turn Signal/Body Control Module (BCM) Software Noncompliant Certain 2016-2018 Model Year Audi Q3

 

Dear Audi Owner,

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Audi has decided that certain 2016-2018 model year Audi Q3 vehicles fail to conform to CMVSS 108: Lamps, Reflective Devices, and Associated Equipment. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? Due to an incorrect software configuration a failure of an LED front turn signal may not be detected and the customer would not be alerted by a fast-flashing of the internal pilot indicator. The turn signals in the exterior mirrors still work as intended. Though an LED turn signal is a lifetime part and has an extremely low failure rate, the regulatory requirements are not met. Loss of turn signal function, without a warning to the driver, could increase the risk of a crash.
What will we do? To correct this noncompliance, your authorized Audi dealer will update the BCM software in your vehicle.  This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through

Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.

Sincerely,

 

Audi Customer Protection 


3 Affected Products

Vehicle

MAKE MODEL YEAR
AUDI Q3 2016-2018

3 Associated Documents

Manufacturer Notices(to Dealers,etc) – Date: June 10, 2019 Repair Available – Compliance Recall 97DK / BCM Software

RCMN-19V385-3073.pdf 97.101KB

Download (PDF, 95KB)


Recall Acknowledgement

RCAK-19V385-2062.pdf 244.024KB

Download (PDF, 238KB)


Remedy Instructions and TSB

RCRIT-19V385-6493.pdf 1172.52KB

Download (PDF, 1.12MB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V385&docType=RCL


 

Overview – Introduction

The Immobilizer is a theft-deterrent device that adds a layer of security to VWGoA vehicles that include the following brands: Audi, Bentley, Lamborghini, and VW. Certain repairs such as replacing emission parts cannot be performed without resetting the immobilizer code for the vehicle. This is done by a technician using the VAS for PC software to synchronize the immobilizer code embedded in the ignition key with other codes resident on parts such as the Transmission Control Module, Engine Control Module, and Instrument Cluster.

 

Before you can replace an emission part

Whenever you replace an emission-related control module, the immobilizer must be reset using the VAS for PC software. This can only be done if you meet the following requirements:

  • You have enrolled into the program (see step 1 – Complete Pass Thru Enrollment Forms)
  • You have received an email from VWGoA that contains a Security ID and Password to access the immobilizer application hosted in Germany
  • You have received an email from VWGoA that contains a certificate file (e.g. IndepeDeale.30001.300999.pfx)
  • You have installed the certificate onto your PC
  • You have obtained a J 2534-1 Pass Thru device (see recommended J 2534-1 Pass Thru devices)
  • You have performed the steps outlined in VAS for PC Setup

 

Recommended J 2534-1 Pass Thru devices

Pass thru devices are available for purchase from a recommended Manufacturer for registered workshops to perform Immobilizer functions. The Pass Thru devices that have been tested to work with VAS for PC follow:

  • I+ME Pass-Thru+XS

Available from ACTIA Corp.

http://www.actiaus.com, http://www.passthruxs.com or (734) 266-2083

Available from Drew Technologies, Inc. http://www.drewtech.com or (734) 222-5228

  • Blue Streak iflash Global Programmer

Available from Blue Streak Electronics http://www.bsecorp.com or (905) 669-4812 Email at Info@bsecorp.com

Available from Dearborn Group Technology http://www.dgtech.com or (248) 488-2080

Email at sales@dgtech.com

Note: Currently, Pass Thru re-programming supports SAE J2534-1 version 4.04 only. Please ensure that you have installed the appropriate driver for your Pass Thru device. For details read the documentation shipped with your device or contact the manufacturer.

Immobilizer-Reprogramming-Instructions

 

https://erwin.vw.com

https://erwin.audiusa.com

 

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Last update on 2019-09-07 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-09-07 / Affiliate links / Images from Amazon Product Advertising API

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