90N1 – Instrument Panel Carrier May Break; Damage Airbags – 2019 Audi Q5 & SQ5

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June 19, 2019 NHTSA CAMPAIGN NUMBER: 19V473000

Instrument Panel Carrier May Break; Damage Airbags

A damaged frontal air bag may not provide adequate protection, increasing the risk of an injury.

 

NHTSA Campaign Number: 19V473

Manufacturer Volkswagen Group of America, Inc.

Components ELECTRICAL SYSTEM, AIR BAGS

Potential Number of Units Affected 28

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q5 and SQ5 vehicles. In the event of a crash deploying the passenger’s frontal air bag, the instrument panel carrier may break due to incorrect welding. If the carrier breaks, there may be damage to the passenger frontal air bag.

 

Remedy

Audi will notify owners, and dealers will replace the instrument panel and the passenger frontal air bag, free of charge. The recall began August 16, 2019. Owners may contact Volkswagen customer service at 1-800-253-2834. Volkswagen’s number for this recall is 90N1.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Audi has a Recall

 


Safety Recall
Code: 90N1


Subject Airbag Chute Channel
Release Date August 16, 2019
Affected Vehicles U.S.A.:  Certain 2019 Model Year Audi Q5 and Audi SQ5

CANADA: Certain 2019 Model Year Audi Q5

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description In a crash with passenger frontal airbag deployment, the instrument panel carrier may break due to incorrect welding. If this happens, the airbag chute channel may partially separate from the instrument panel carrier, which may cause damage to the passenger frontal air bag. A damaged passenger frontal airbag may not provide the protection as intended, leading to an increased risk of injury to the front passenger seat occupant.
Corrective Action Replace the instrument panel and the passenger frontal airbag.
Parts Information
Parts Control Type: VIN To Order Due to the small number of affected vehicles there will not be a parts allocation.  Please reference the Repair Projection Tool (below) to view your potential VIN population.

If parts are needed to support a vehicle repair:

  • US Dealers – use AVA
  • CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order

 

Criteria Part Number Description Qty.
per
Vehicle
Ordering
Method
S1 80B-857-001-K 24A Instrument Panel 1 VIN to Order
S1 80A-880-204-G Airbag 1 VIN to Order
S1 N  -907-991-02 Wheel Bolt 1 Free Order
S1 8V0-867-276-A A-pillar clip 2 Free Order
S1 N  -911-512-01 Bolt-airbag 4 Free Order

 

Repair Projection Tool (right click to open):

Code Visibility On or about August 16, 2019, affected vehicles will be listed on the Inventory Vehicle Open

Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD  Web). A list will not be posted for dealers who do not have any affected vehicles.

On or about August 16, 2019, this campaign code will show open on affected vehicles in Elsa.

On or about August 16, 2019, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.audiusa.com and on the NHTSA VIN lookup tool at www.safercar.gov.

Owner  Notification Owner notification will take place in August 2019. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Claim Entry Instructions

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

  • U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
  • Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number 90N1
Damage Code 0099
Parts Vendor Code 002
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark instrument panel as causal part*
Vehicle Wash/Loaner Do not claim wash/loaner under this action
Criteria I.D. S1
  Replace instrument panel and passenger airbag, check and clear repair-related DTCs

Labor operation: 7018 55 99 520 T.U.

 

Quantity Part Number Description
1.00 80B857001K 24A Instrument panel*
1.00 80A880204G Airbag
1.00 N  90799102 Steering wheel bolt
2.00 8V0867276A A-pillar clip
4.00 N  91151201 Bolt – airbag

 

 


Customer Letter Example (USA)

 

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <VIN>

NHTSA: 19V473

Subject:
Safety Recall 90N1 – Airbag Chute Channel
Certain 2019 Model Year Audi Q5 and Audi SQ5

 

Dear Audi Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2019 model year Audi Q5 and Audi SQ5 vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? In a crash with passenger frontal airbag deployment, the instrument panel carrier may break due to incorrect welding. If this happens, the airbag chute channel may partially separate from the instrument panel carrier, which may cause damage to the passenger frontal air bag. A damaged passenger frontal airbag may not provide the protection as intended, leading to an increased risk of injury to the front passenger seat occupant.
What will we do? To correct this defect, your authorized Audi dealer will replace the instrument panel and the passenger frontal airbag.  This work will take about one day to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. Due to the length of this repair, it is possible that your dealer will need to keep your vehicle for more than one day.

Your dealer will need to order the parts to complete this recall repair on your vehicle.

What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).

 

If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection


Customer Letter Example  (CANADA)

 

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <VIN>

Subject:
Safety Recall 90N1 – Airbag Chute Channel
Certain 2019 Model Year Audi Q5 

 

Dear Audi Owner,

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2019 model year Audi Q5 vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? In a crash with passenger frontal airbag deployment, the instrument panel carrier may break due to incorrect welding. If this happens, the airbag chute channel may partially separate from the instrument panel carrier, which may cause damage to the passenger frontal air bag. A damaged passenger frontal airbag may not provide the protection as intended, leading to an increased risk of injury to the front passenger seat occupant.
What will we do? To correct this defect, your authorized Audi dealer will replace the instrument panel and the passenger frontal airbag.  This work will take about one day to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. Due to the length of this repair, it is possible that your dealer will need to keep your vehicle for more than one day.

Your dealer will need to order the parts to complete this recall repair on your vehicle.

What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.

 

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection



2 Affected Products

Vehicles

MAKE MODEL YEAR
AUDI Q5 2019
AUDI SQ5 2019

 


9 Associated Documents

Defect Notice 573 Report

RCLRPT-19V473-5418.PDF 215.724KB

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Recall Acknowledgement

RCAK-19V473-8083.pdf 244.217KB

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V473-6232.PDF 211.153KB

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V473-9787.PDF 211.256KB

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Remedy Instructions and TSB

RCRIT-19V473-2434.pdf 222.459KB

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Manufacturer Notices(to Dealers,etc) – Audi Date: July 08, 2019 Advance Notice – Safety Recall 90N1 / Airbag Chute Channel

RCMN-19V473-2604.pdf 95.78KB

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Manufacturer Notices(to Dealers,etc) – Date: August 15, 2019 Repair Available – Safety Recall 90N1 / Airbag Chute Channel

RCMN-19V473-5180.pdf 96.94KB

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ISSUED Owner Notification Letter(Part 577) – PRI

RCONL-19V473-2217.pdf 59.2KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V473-4217.pdf 42.328KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V473&docType=RCL


 

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SaleBestseller No. 9
LAUNCH CRP123 OBD2 Scanner-2024 Newest Model Engine/ABS/SRS/Transmission Diagnostic Scan Tool SRS Airbag Code Reader,Lifetime Free Update
  • 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
  • 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
  • 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
  • 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
  • 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
Bestseller No. 10
OBD2 Scanner Code Reader AL600, ABS& SRS Scanner Diagnostic Tool with Active Test, TOPDON Scanner for Car with Oil/BMS/SAS Reset Service, Full OBD2 Functions Automotive Scan Tool, Lifetime Free Update
  • [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
  • 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
  • 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
  • [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
  • [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.

Last update on 2024-05-07 / Affiliate links / Images from Amazon Product Advertising API

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