Safety Recall Code: 69Z5 – Airbag Control Module – 2015-2016 Volkswagen Tiguan & CC

SEOCONTENT-START

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Campaign Work Procedure 69Z5 Safety Recall
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
Repair Overview
• Update airbag control module software and replace module if necessary.
• Section A – Check for Previous Repair
• Section B – Airbag Control Module Software Update
• Section C – Airbag Control Module Replacement (if necessary)
• Section D – Campaign Completion Label
• Section E – Parts Return
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 7 of 17
Required Tools
Battery Tester/Charger
– GRX3000VAS-
(or equivalent)
Diagnostic Tester
-VAS6150X/VAS6160X-
(or equivalent)
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
• Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 8 of 17
Section B – Airbag Control Module Software Update
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met; The ODIS software is completely up to date.
 Refer to the “Alerts” section on ServiceNet home page for the current ODIS version. The battery charger is connected to the vehicle battery and remains connected for the duration of the software update.
• Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to do so may cause the update to fail, which could result in damage to the control module. Control modules damaged by insufficient voltage will not be covered. The screen saver and power saving settings are off.
• Failure to do so may result in the tester entering power save mode during the software update, which could result in damage to the control module. The VAS Diagnostic Tester is plugged in using the supplied power adapters.
• Under no circumstances should the tester be used on battery power alone during the software update. Failure to do so may result in the tester powering off during the update, which could result in damage to the control module. If using a Bluetooth transmitter head, it is connected to the tester with a USB cable.
• Performing a software update using a Bluetooth connection increases the risk of losing connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or parts will be denied if the GFF log shows the update was performed using Bluetooth. The Bluetooth function of the scan tool is physically switched off <see pictures below>.
VAS 6150 & VAS 6150A
(Front panel behind handle)
VAS 6150B
(Right side behind WIRELESS door)
VAS 6150C/D
(Left side behind SC/EX door)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 9 of 17
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support the claim.
• Open the hood.
• Open the battery cover.
• Switch the ignition on.
• Apply the parking brake.
• Switch off all consumers (headlights, heated seats, climate control, etc.).
• Connect the VAS6150X/VAS6160X Diagnostic Tester to the vehicle.
• Start the ODIS program.
• Attach the GRX3000VAS Tester/Charger (or equivalent) to the vehicle battery.
NOTE
Vehicles with Battery Monitoring Control Module -J367- and/or an EFB Battery:
When connecting the charger to the battery, connect the positive cable to the positive terminal of the battery and connect the negative cable to the grounding lug on the chassis. DO NOT connect the ground cable directly to negative terminal of the battery.
• Turn the hazards on.
CAUTION
The procedure may cancel itself if the hazard warning lights are not switched on. The hazard warning lights prevent the system from switching to bus sleep mode during the update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 10 of 17
• Confirm that scan tool is communicating with the diagnostic head by USB <Green Arrow>.
o If the Bluetooth symbol is shown <Red Arrow> then disconnect the diagnostic head from the vehicle and reconnect the USB cable to the diagnostic head and then reattach to the vehicle.
• Upon ODIS startup, verify the “Diagnosis” operating mode is selected <as shown>.
• Once the GFF scan is complete, select “Special functions” <arrow 1>, then “Adapting software” <arrow 2>, then select “Perform test” <arrow 3>.
• Select option 2 to “Update software via action code”.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 11 of 17
NOTE
Using Bluetooth for this action is PROHIBITED!
Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM flash process is not covered.
• Enter the corrective action code (SVM code) as listed below.
SVM code
4385
• Select “Accept” <arrow> and follow the on screen prompts.
• Select Complete/Continue <arrow> after each operation is completed.
• When the SVM update is complete a confirmation message is displayed <as shown>.
• Select “Complete/Continue” <arrow>.
TIP
If the software in the vehicle is already current, a message may appear indicating this. If this occurs, complete the ODIS test plan and send the diagnostic protocol online.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 12 of 17
NOTE
• It is IMPERATIVE that ALL of the ignition cycle on/off delay requests are fulfilled in their entirety during this flash process <arrow 1>.
• Failing to wait for the ignition on/off timing cycle to complete (progress bar and countdown timer <arrow 2>) before cycling the ignition on/off MAY damage a control module.
• Damage to control modules as a result of failing to wait the specified time displayed by the progress bar and countdown timer <arrow 2> are NOT covered under this action.
• After the software update is completed and before sending the GFF Log Online:
o Select the “Control Module” tab.
o Scroll down and right click on the module that was updated (0015).
o Select “Identify Control Module” <arrow>.
• Perform an ignition cycle.
• If the airbag warning light in the cluster is permanently illuminated, check the airbag control module fault memory.
• If fault “VAG00003: control module faulty, static” is stored in the airbag control module:
o The airbag control module must be replaced.
o Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 13 of 17
• Exit GFF and send diagnostic protocol online when prompted.
NOTE
Static communication faults may store in various control modules during the flash. These faults can only be cleared by following one of these steps:
• Drive the vehicle a short distance (around the parking lot, for example).
• After selecting “Yes”, turn the ignition off for 30 seconds, turn it back on and repeat the GFF exit program.
• Clear faults using OBD (an additional key cycle may also be required).
• Release the parking brake.
• Disconnect the VAS tester.
• Switch off and disconnect the battery charger.
• Reinstall the battery cover.
Proceed to Section D.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 14 of 17
Section C – Airbag Control Module Replacement (if necessary)
Required Parts
Criteria
Quantity
Part Number
Part Description
01
1
SEE ETKA
Airbag Control Module
WARNING
If a vehicle requires a new airbag control module, DO NOT return the vehicle to the customer while the part is on order. Customer safety is a top priority and it is expected that every effort will be made to provide a customer with a loaners/rentals at the time of repair in the event the airbag control module requires replacement.
• U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.
• Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility.
IMPORTANT PARTS INFORMATION
• Airbag control modules will have to be RED ordered by VIN number. The order may take up to a week to receive.
• Replacement airbag control modules do not require a software update.
WARNING
Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document.
WARNING
When working on pyrotechnic components and on the Airbag control module, the battery ground cable must be disconnected when the ignition is switched on.
• Disconnect the battery.
• Tiguan – Remove the footwell trim panel:
o See ELSA Repair Manual: Repair Manual > Body > Body Interior > 68 Interior Equipment > Storage Compartments, Covers and Trim > Footwell Trim, Removing and Installing
• CC – Remove the center console side trim:
o See ELSA Repair Manual: Repair Manual > Body > Body Interior > 68 Interior Equipment > Center Console > Center Console Side Trim, Removing and Installing
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 15 of 17
WARNING
Before handling pyrotechnic components of the restraint system, for example, before disconnecting the electrical harness connector, the relevant person must discharge static electricity. Touching grounded metal parts, for example, touching the door striker, will discharge the static electricity.
• Disconnect the electrical connector.
• Remove nuts <1> and <2>.
• Remove airbag control module <3>.
• Install new airbag control module in reverse order of removal.
• Torque nuts to 9 Nm.
• Reinstall trim panels in the reverse order of removal.
WARNING
Connect the battery with the ignition SWITCHED ON. No one should be sitting inside the vehicle when doing this. Exception: vehicles with the battery inside the passenger compartment. In this case, stay away from the airbags and the safety belts.
• Reconnect battery.
• Connect diagnostic tester.
• Select Guided Functions for the Airbag Control Module – 0015.
• Select the “Coding” function <arrow> and follow the on-screen prompts.
Proceed to Section D.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 16 of 17
Section D – Campaign Completion Label
Install Campaign Completion Label
• Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label.
TIP
Ensure Campaign Completion Label does not cover any existing label(s).
Proceed to Section E.
Section E – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 69Z5 Page 17 of 17
Appendix A – Warning and Safety Precautions
WARNING
General Safety Precautions when Working with Pyrotechnic Components:
• Pyrotechnic components always contain propellant that generates a gas during combustion. In some components, there is also a supply of pressurized gas to ensure this gas is generated
• This pressurized gas is stored under high pressure in a compressed gas container. Pyrotechnic components are triggered by electrical/mechanical igniters.
• Only trained personnel should perform testing, assembly and servicing work. Airbags do not have a replacement interval.
• Never check with test lamps, voltmeter or ohmmeters.
• Only check pyrotechnic components when they are installed in the vehicle using vehicle diagnosis, testing and information systems approved by the manufacturer.
• When working on pyrotechnic components and the airbag control module, disconnect the battery ground strap while the ignition is switched on. Then cover the negative terminal.
• Wait 10 seconds after disconnecting the battery.
• The ignition must be SWITCHED ON when connecting the battery. There should not be anyone inside the vehicle when doing this.
• Exception: vehicles with batteries in the passenger compartment. In this case, stay outside the range of the airbags and seat belts.
• Wash your hands after touching ignited pyrotechnic components from the restraint system.
• Do not open or repair pyrotechnic components. Use only new components to reduce the risk of injury.
• Do not install pyrotechnic components that have fallen onto a hard surface or show signs of damage.
• Discharge static electricity before handling pyrotechnic components, for example before disconnecting the electrical connector. This can be done by touching grounded metal objects such as the door striker pin.
• Install pyrotechnic components immediately after removing them from their transport packaging. If you must stop working, store the pyrotechnic component in its original transport packaging.
• Do not leave pyrotechnic components lying in the open unattended.
• Do not treat pyrotechnic components with grease, cleaning solutions or similar products.
• Do not expose pyrotechnic components to temperatures above 100 ºC, even for brief periods of time.
• People in the immediate vicinity of the workplace must be protected from possible noise and projectiles.
• Pyrotechnic components can trigger unintentionally.
• In the event of unintentional deployment:
o Single-stage inflators: allow airbag to cool down completely. Wait at least 10 minutes before handling.
o Two-stage inflators: wait for second airbag ignition. Allow airbag to cool down completely. Wait at least 10 minutes before handling.

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