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August 22, 2019 NHTSA CAMPAIGN NUMBER: 19V615000
Key May Be Removed When Not In Park
Removing the key while the shift lever is in a position other than “Park” increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
NHTSA Campaign Number: 19V615
Manufacturer Volkswagen Group of America, Inc.
Components STEERING, ELECTRICAL SYSTEM
Potential Number of Units Affected 679,027
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in “Park.”
Remedy
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 37M2.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
Compliance Recall
Code: 37M2
| Subject | Shift Lever Micro Switch | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Release Date | November 19, 2019 | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Affected Vehicles |
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
|
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| Problem Description | Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolationlike layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in “P” park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the “P” park position because the system is unable to recognize that the vehicle is not in “P” park. This makes the vehicle noncompliant with FMVSS and CMVSS 114; Theft protection and rollaway prevention.
If the ignition key is removed without the shift lever being in “P” Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property. |
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| Corrective Action | Install an additional switch and circuit board. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Precautions | If this condition is present in the vehicle, an audible warning sound and failure message may appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a nonexistent “P” Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected.
Owners are advised to always set the parking brake and follow the parking instructions as described in the vehicle owner’s manual before removing the ignition key. |
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| Parts Information |
Repair Projection Tool (right click to open): |
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| Code Visibility | Since August 27, 2019, affected vehicles were listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list was not posted for dealers who did not have any affected vehicles.
Since August 27, 2019, this campaign code showed open on affected vehicles in Elsa. Since August 27, 2019, affected vehicles were identified with this campaign code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov. |
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| Owner Notification | Owner notification will take place in November 2019. Owner letter examples are included in this bulletin for your reference. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. |
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| Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
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| Service Number | 37M2 | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Damage Code | 0099 | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Parts Vendor Code | WWO | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 |
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| Causal Indicator | Mark micro switch repair kit as causal part* | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. |
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| Criteria I.D. | 01 | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Install micro switch repair kit
Labor operation: 3710 49 99 – 60 T.U.
|
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| Criteria I.D. | 02 | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Install micro switch repair kit
Labor operation: 3710 50 99 – 30 T.U.
|
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| Criteria I.D. | 03 | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Install micro switch repair kit
Labor operation: 3710 50 99 – 30 T.U.
|
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Customer Letter Example (USA)
This notice applies to your vehicle: <VIN>
NHTSA: 19V615
Subject:
Compliance Recall 37M2 – Shift Lever Micro Switch
Certain 2011-2019 Model Year Volkswagen Vehicles
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2011-2019 model year Volkswagen vehicles fail to conform to 49 CFR § 571.114 – Standard No. 114; Theft protection and rollaway prevention. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolation-like layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in “P” park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the “P” park position because the system is unable to recognize that the vehicle is not in “P” park. This makes the vehicle noncompliant with regulatory requirements.
If the ignition key is removed without the shift lever being in “P” Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property. |
| What will we do? | To correct this noncompliance, your authorized Volkswagen dealer will install an additional switch and circuit board. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. |
| Precautions you should take | If this condition is present in the vehicle, an audible warning sound and failure message may appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a non-existent “P” Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected.
Owners are advised to always set the parking brake and follow the parking instructions as described in the vehicle owner’s manual before removing the ignition key. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Reimbursement of Expenses | If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. |
| Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. |
| Checking your vehicle for open Recalls and Service Campaigns | To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. |
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Customer Letter Example (CANADA)
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
Transport Canada Recall: 2019-423
Subject:
Compliance Recall 37M2 – Shift Lever Micro Switch
Certain 2011-2019 Model Year Volkswagen Vehicles
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolation-like layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in “P” park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the “P” park position because the system is unable to recognize that the vehicle is not in “P” park. This makes the vehicle noncompliant with regulatory requirements.
If the ignition key is removed without the shift lever being in “P” Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property. |
| What will we do? | To correct this noncompliance, your authorized Volkswagen dealer will install an additional switch and circuit board. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. |
| Precautions you should take | If this condition is present in the vehicle, an audible warning sound and failure message may appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a non-existent “P” Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected.
Owners are advised to always set the parking brake and follow the parking instructions as described in the vehicle owner’s manual before removing the ignition key. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Reimbursement of Expenses | If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. |
| Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. |
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely,
Volkswagen Customer Protection
Repair Available – Compliance Recall 37M2 / Shift Lever Micro Switch
| This notice is for: |
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| Date: | November 18, 2019 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Issue: | Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolation-like layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in “P” park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the “P” park position because the system isn’t able to recognize that the vehicle is not in “P” park. This makes the vehicle noncompliant with FMVSS and CMVSS 114; Theft protection and rollaway prevention. If the ignition key is removed without the shift lever being in “P” Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Repair: |
|
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| Precautions: | If this condition is present in the vehicle, an audible warning sound and failure message may appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a non-existent “P” Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected.
Owners are advised to always set the parking brake and follow the parking instructions as described in the vehicle owner’s manual before removing the ignition key. |
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| Parts Department: |
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| Affected Vehicles |
*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. |
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| Notes: |
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
37M2_DLR_LAUNCH
Recall Status Update – Compliance Recall 37M2 / Shift Lever Micro Switch
| This notice is for: |
|
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| Date: | November 08, 2019 | |||||||||
| Recall Status | The 37M2 Compliance Recall repair will be released on November 19, 2019.
Under this recall, dealers will install an additional switch and circuit board in the affected vehicles. |
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| ACTION NEEDED!⇒ | Service & Parts Managers: This is very large recall with many vehicles involved.
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| Parts Status | Initial Parts Distribution: Allocation
On November 14, 2019, a substantial initial allocation will be sent to dealers. Parts Control Type: Allocation Parts allocation will occur once per week with delivery scheduled for Thursdays. Please review your Upper Order Limit (UOL) value in Parts On Command to understand your weekly allocation quantity. Parts Managers: As stated above, please share this information with your Service Managers and work together to ensure proper appointment and parts control. |
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| Notes | IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 37M2_DLR_Update 11082019
SEOCONTENT-START
Campaign Work Procedure 37M2 Compliance Recall
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
Repair Overview
• Install an external micro switch <1> to the selector mechanism <2>.
• Section A – Check for Previous Repair
• Section B – Gearshift Trim Removal (Golf models)
• Section C – Gearshift Trim Removal (Jetta models)
• Section D – Gearshift Trim Removal (Beetle models)
• Section E – Micro Switch Installation
• Section F – Vehicle Reassembly (Golf)
• Section G – Vehicle Reassembly (Jetta)
• Section H – Vehicle Reassembly (Beetle)
• Section I – Campaign Completion Label
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 7 of 30
Required Parts
Criteria
Quantity
Part Number
Part Description
ALL
1
5Q0.713.128.A
Micro switch repair kit
NOTE
The specified part numbers reflect the status at the start of this recall. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
Required Tools
Trim Removal Wedge
-3409-
(or equivalent)
Torque Wrench 1783 2-10Nm
-VAG1783-
(or equivalent)
Back probe leads (2)
-VAG1594/12- from the VAG1594C Connector test set
(or an equivalent thin back probe lead)
Digital Multimeter or Voltage Tester
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 8 of 30
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
• Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
Golf Models: Proceed to Section B
Jetta Models: Proceed to Section C
Beetle Models: Proceed to Section D
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 9 of 30
Section B – Gearshift Trim Removal and Disassembly (Golf Models)
Removing gearshift boot trim:
WARNING
If the parking brake is not set, the vehicle could roll away and cause damage or injury.
• Set parking brake.
• Turn ignition off and remove key from ignition.
• Open the center storage compartment.
• Pull up the trim at the recesses <arrows A> in the gearshift cover <2>.
NOTE
If the trim is pulled up at the surface edge of the trim <arrows B>, the laminate covering on the gearshift boot trim may be damaged. Damage to the trim is not covered under this campaign.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 10 of 30
Push emergency release handle:
• Push down on emergency release handle in direction of <arrow>.
• Shift vehicle into Drive/Sport.
TIP
Engaging the emergency release allows the gearshift to be moved and testing performed without turning on the ignition.
Remove climate control trim:
• Carefully unclip climate control trim <1> from instrument panel <2>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 11 of 30
Remove center storage compartment:
• Unclip the front storage compartment <1> from the center console <2> in direction of <arrows A>.
• Remove the front storage compartment <1> from the center console <2> toward the rear <arrow B>.
• If equipped, disconnect the connectors from the front storage compartment.
Loosen gearshift lever cover trim:
• Remove bolts <2>.
• Lift gearshift cover <1> over the gearshift.
NOTE
The gearshift boot trim <3> does not need to be completely removed from the gearshift.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 12 of 30
Remove center console bracket:
• Remove bolts <1> and <2>.
• Remove center console bracket <3>.
Proceed to Section E.
Section C – Gearshift Cover Removal and Disassembly (Jetta Models)
NOTE
There are two versions of gearshift cover depending on model generation.
• Version 1 = Jetta, MY 2011-2014
• Version 2 = Jetta, MY 2015-2018
These instructions illustrate removing Version 2. Removal of Version 1 is similar.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 13 of 30
Remove gearshift cover:
WARNING
If the parking brake is not set, the vehicle could roll away and cause damage or injury.
• Set parking brake.
• Turn ignition off and remove key from ignition.
• Unclip cover <2> using trim removal wedge <1>.
o For Version 2 only: Note the position of the securing tabs as the cover <2> may have to be pressed slightly forward at these points.
• Unclip the front of the gearshift cover <2> using an angled trim removal wedge <1>.
NOTE
This will not be necessary for vehicles with gearshift cover Version 1.
• Lift gearshift cover <2> over the gearshift.
NOTE
The gearshift cover <2> does not need to be completely removed from the gearshift.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 14 of 30
Push emergency release handle:
• Push down on emergency release handle in direction of <arrow>.
• Shift vehicle into Drive/Sport.
TIP
Engaging the emergency release allows the gearshift to be moved and testing performed without turning on the ignition.
Remove storage compartment:
• Remove bolts <1>.
• Lift up on the storage compartment <2> and disconnect electrical connectors (the number of connectors vary based on vehicle equipment).
• Remove storage compartment <2>.
Proceed to Section E.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 15 of 30
Section D – Gearshift Trim Removal and Disassembly (Beetle Models)
Remove gearshift cover trim:
WARNING
If the parking brake is not set, the vehicle could roll away and cause damage or injury.
• Set parking brake.
• Turn ignition off and remove key from ignition.
• Tape off the gearshift cover <1> and console trim <2> to avoid damaging the cover and console trim.
NOTE
Multiple layers of tape are recommended for vehicles with painted console trim.
• Carefully pry off gearshift cover <1> using a trim removal wedge.
TIP
Pulling up carefully on the gearshift boot will help create a gap for the trim removal wedge. Take care that the boot is not damaged.
Remove console trim bolts:
• Remove bolts <1>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 16 of 30
Remove climate control trim:
• Pull out climate control trim <1> slightly in a lower corner <arrow>.
• Continue removing trim <1> using a trim removal wedge.
• Disconnect electrical connectors (the number of connectors vary based on vehicle equipment).
Remove console trim:
• Lift up on console trim <1> at arrow <A>.
• Pull console trim <1> away from instrument panel at arrows <B>.
• Disconnect electrical connectors (the number of connectors vary based on vehicle equipment).
• Pay attention to which opening the electrical connectors pass through.
Position console trim:
• Rotate and position console trim <1> as shown.
NOTE
The console trim <1> does not need to be completely removed from the vehicle.
Proceed to Section E.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 17 of 30
Section E – Micro Switch Installation
NOTE
The following steps illustrate the micro switch installation on Golf/GTI models. Installation on Jetta and Beetle models is similar.
Remove sticker:
• Carefully remove sticker <1> from selector mechanism housing.
NOTE
Some models may have another sticker under the sticker shown. In these cases, remove the other sticker as well and wrap it around the gearshift cover wiring harness as described in the next step.
Install sticker:
• Wrap removed sticker <1> around gearshift cover wiring harness <2>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 18 of 30
Cover the opening on the selector mechanism (Golf/GTI models only):
• Cover the opening on the selector mechanism with a clean shop rag <1>.
• This will prevent debris from entering the selector mechanism during the next step.
Notch the selector mechanism housing (Golf/GTI models only):
• Using a suitable cutting tool (i.e. side cutting pliers), cut a notch in the selector mechanism housing.
• The notch is necessary to allow access for removing the gearshift housing bolt <1>.
• The center of the notch should be aligned with bolt <1> with a max depth of 10 mm from the top edge of the selector mechanism housing.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 19 of 30
Disconnect selector mechanism housing connector:
• Slide connector lock <1> in direction of <arrow> until connector <2> disengages from selector mechanism.
TIP
Due to the lack of space, a screwdriver or trim tool may make removing the connector <2> easier. If a screwdriver or trim tool is used, take care that the connector and/or wiring is not damaged.
Connect micro switch harness:
• Golf/GTI models only: Feed the disconnected harness connector <B> towards the front of the vehicle through the opening in the selector mechanism housing <arrow>.
• Golf/GTI models only: Feed the new micro switch harness connector <A> through the opening in the selector mechanism housing <arrow>.
• Connect micro switch harness connector <A> to original harness <B>.
• Do not cover the harness connectors with the foam sleeve at this time.
Connect selector mechanism housing connector:
• Connect new micro switch connector <A> to selector mechanism <1> until connector lock audibly engages.
TIP
Due to the lack of space, a screwdriver or trim tool may make positioning and installing the connector <A> easier. If a screwdriver or trim tool is used, take care that the connector and/or wiring is not damaged.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 20 of 30
Secure micro switch module:
• Clean mounting area for micro switch module With cleaning solution D 009.401.04 (shop supply).
• Ensure no adhesive residue from the sticker remains.
• Wait for cleaned area to completely dry.
• Remove protective backing from Velcro pad and install micro switch module <1> to selector mechanism <2>.
Remove selector mechanism housing bolt:
• Remove bolt <1>.
• Max tool dimension <a> = approx. 75 mm.
• Min tool dimension <a> = approx. 50 mm.
NOTE
• For Beetle models, there is more room to operate so the tool dimensions are not as critical.
• For Jetta models, the tool will have to be placed under the center console support bracket.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 21 of 30
Pre-install removed bolt into new micro switch:
• Install bolt <1> a few turns by hand into the new micro switch <2>.
NOTE
The bolt <1> should be pre-installed only a few turns. If the bolt is screwed in too far, the new micro switch will be difficult to align properly.
Install micro switch:
• Install micro switch <1> onto selector mechanism <2>.
• Tighten bolt and torque to 2 Nm.
• Secure micro switch to selector mechanism with clips <3>.
NOTE
Make sure the harness to the gearshift cover is not pinched under the micro switch.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 22 of 30
NOTE
• The micro switch assembly is made up of the micro switch guide <1> and the base <2>.
• The guide <1> can be moved independently of the base <2> in direction of <arrow A>.
• Spring tension allows the micro switch guide to move in direction of <arrow B>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 23 of 30
Adjust micro switch:
• Connect back probe leads to multimeter/voltmeter.
NOTE
Back probe leads must be thin enough so damage to the connector housing and terminals does not occur.
• Insert back probe leads into terminal openings 1 and 2 on the back of connector <A>.
• Slide micro switch guide toward the front of vehicle in direction of <arrows> and hold in position.
• Voltage reading should = 0.0 volts.
NOTE
The back probe leads must be inserted in the open cavities <arrows> of the connector housing.
Ground – terminal 1
Power – terminal 2
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 24 of 30
• While holding micro switch guide in the forward position, put gearshift into Park.
• Slowly allow the micro switch guide to completely release against the spring tension until the micro switch guide rests against the gearshift shaft.
• Torque bolt <A> to 2 Nm.
• Verify voltage reading = battery voltage.
Micro Switch Adjustment Chart
Step
Gearshift Position
Correct Voltage Reading
Is Battery Voltage Present?
1
Resting in park
Battery voltage
Yes = no adjustment needed
No = adjustment needed
2
Pressed slightly forward in direction of vehicle travel.
Battery voltage
Yes = no adjustment needed
No = adjustment needed
3
Pulled slightly back in direction of reverse.
Battery voltage
Yes = no adjustment needed
No = adjustment needed
4
Pulled back in direction of reverse with slightly more force that it takes to shift gears in Tiptronic mode (approximately 6.75 – 13.5 pounds/3 – 6 kg.)
NO voltage
NO = no adjustment needed
YES = adjustment needed
NOTE
• The pull test in step 4 is done to ensure the micro switch is not engaged too early when shifting into Park.
• It takes approximately 4.5 pounds (2 kg.) of force to shift gears in Tiptronic mode.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 25 of 30
Verify micro switch installation position:
• DO NOT push gearshift button.
• DO NOT push brake pedal
• Perform the four steps in the chart listed above while monitoring battery voltage.
• If adjustment is required, loosen the top screw on the micro switch, reposition the micro switch as needed and retighten the screw to 2 Nm.
• If no adjustment is required, proceed to final switch assembly.
Final switch assembly:
• Install retaining clips <1> to secure micro switch guide to the micro switch base.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 26 of 30
Perform a final test of the micro switch positioning:
• The final test is the same as the previous test.
• Refer to previous “Micro Switch Adjustment Chart”.
Proceed to appropriate section for vehicle reassembly:
Section F – Golf
Section G – Jetta
Section H – Beetle
Section F – Vehicle Reassembly (Golf Models)
Install center console bracket:
• Install center console bracket <3>.
• Install bolts <1 and 2> a few turns.
• Torque bolt <2> to 6 Nm first.
• Torque bolts <1> to 1.5 Nm.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 27 of 30
Install gearshift cover:
• Connect electrical connector (if disconnected).
• Insert rear of gearshift cover <1> into center console first.
• Torque bolts <2> to 1.5 Nm.
• Install gearshift boot trim <3>.
Reinstall center storage compartment:
• Installation is the reverse of removal.
• Connect the connectors.
• Ensure the tab on the front storage compartment is seated correctly in the center console hole.
• Position the storage compartment at a slight angle in order to insert it into the rear guide. Then press the storage compartment downward and lock in place.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 28 of 30
Install climate control trim:
• Clip climate control trim <1> into instrument panel <2>.
• Ensure trim around radio is clipped into place.
Repair is complete – Proceed to Section I.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 29 of 30
Section G – Vehicle Reassembly (Jetta Models)
• Installation for both versions is the reverse order of removal.
• Connect electrical connectors.
• Torque fasteners to 1.5 Nm.
Repair is complete – Proceed to Section I.
Section H – Vehicle Reassembly (Beetle Models)
• Installation is the reverse order of removal.
• Connect electrical connectors.
• Torque fasteners to 1.5 Nm.
Repair is complete – Proceed to Section I.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 30 of 30
Section I – Campaign Completion Label
Install Campaign Completion Label
• Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label.
TIP
Ensure Campaign Completion Label does not cover any existing label(s
SEOCONTENT-END
IMPORTANT SAFETY RECALL
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <VIN>
NHTSA: 19V615
IMPORTANT!
A RECALL HAS BEEN ISSUED FOR YOUR VEHICLE
Compliance Recall 37M2 – Micro Switch
Certain 2015-2019 Model Year Volkswagen Vehicles
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2015-2019 model year Volkswagen vehicles fail to conform to FMVSS 114; Theft protection and rollaway prevention. Our records show that you are the owner of a vehicle affected by this action.
Recall Description: Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolation-like layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in “P” park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the “P” park position because the system is unable to recognize that the vehicle is not in “P” park. This makes the vehicle noncompliant with FMVSS 114; Theft protection and rollaway prevention. If the ignition key is removed without the shift lever being in “P” Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property.
THIS RECALL REPAIR IS NOT YET AVAILABLE.
We will send another letter as soon as the recall work can be completed on your vehicle.
Please note! If this condition is present in the vehicle, an audible warning sound and failure message may appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a non-existent “P” Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected. Owners are advised to always set the parking brake and follow the parking instructions as described in the vehicle owner’s manual before removing the ignition key.
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Form No. F_3.4_AHQ-CP-C_054 Rev. 1.0
IMPORTANTE CAMPAÑA DE LLAMADA A REVISIÓN POR MOTIVOS DE SEGURIDAD
<MES AÑO>
<NOMBRE DEL CLIENTE>
<DIRECCIÓN DEL CLIENTE>
<CIUDAD ESTADO CÓDIGO POSTAL DEL CLIENTE>
El presente aviso afecta a su vehículo: <VIN>
NHTSA: 19V615
¡IMPORTANTE!
SE LANZÓ UNA CAMPAÑA DE LLAMADA A REVISIÓN PARA SU VEHÍCULO
Campaña de llamada a revisión por motivos de cumplimiento 37M2 – Microinterruptor
Determinados vehículos Volkswagen modelos 2015-2019
El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de EE. UU. Volkswagen detectó que ciertos vehículos Volkswagen modelos 2015-2019 podrían no ajustarse a la Norma Federal de Seguridad de Vehículos Motorizados FMVSS 114, Protección contra robo y prevención del movimiento involuntario del vehículo. Nuestros registros indican que usted es propietario(a) de un vehículo afectado por esta medida.
Descripción de la campaña de llamada a revisión: Con el tiempo, puede producirse una acumulación de silicatos en los contactos del microinterruptor de la palanca de cambios, que puede generar una capa de tipo aislante que puede interpretarse como un microinterruptor abierto. Este interruptor abierto normalmente indica que la palanca de cambios está en la posición de estacionamiento, indicada con una “P”. Si se produce acumulación, es posible que se pueda quitar la llave del interruptor de encendido sin que la palanca de cambios se encuentre en la posición “P” (estacionamiento) debido a que el sistema es incapaz de reconocer que el vehículo no está en esa posición. Esto hace que el vehículo no cumpla con la norma FMVSS 114: Protección contra robo y prevención del movimiento involuntario del vehículo. Si la llave de encendido se retira sin que la palanca de cambios se encuentre en la posición “P” (estacionamiento), existe riesgo de que el vehículo pueda moverse involuntariamente, lo que podría resultar en una colisión que podría lesionar personas y dañar propiedades.
ESTE SERVICIO DE REPARACIÓN AÚN NO ESTÁ DISPONIBLE.
Enviaremos otra carta tan pronto como pueda realizarse el servicio de reparación en su vehículo.
Recuerde: Si se presenta esta condición en su vehículo, pueden aparecer una advertencia sonora audible y un mensaje de falla en el tablero de instrumentos al desplazarse en el automóvil a causa de la falla en el microinterruptor (se detecta erróneamente que la palanca de cambios está en la posición “P” de estacionamiento, a pesar de no ser así). Si esto sucede, se aconseja a los propietarios comunicarse con un concesionario Volkswagen autorizado de inmediato a fin de acordar la inspección del vehículo. Se aconseja a los propietarios colocar siempre el freno de estacionamiento y seguir las instrucciones de estacionamiento descritas en el manual del propietario del vehículo antes de retirar la llave de encendido.
Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo, tenga a bien completar la tarjeta prepagada de Respuesta del propietario que se encuentra adjunta y enviarla por correo para que podamos actualizar nuestros registros.
Formulario n.° F_3.4_AHQ-CP-C_054 Rev. 1.0
Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio).
Si tiene alguna pregunta sobre esta notificación, póngase en contacto con nosotros utilizando su medio de comunicación preferido en www.vw.com/contact o por teléfono al 800-893-5298.
Si aun así no queda satisfecho, puede presentar una queja a: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la Línea directa de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o bien visitar https://www.safercar.gov.
Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; no obstante, hemos tomado medidas para garantizar su seguridad y su continua satisfacción con el vehículo.
Atentamente,
Defensa del Consumidor de Volkswagen
Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo, tenga a bien completar la tarjeta prepagada de Respuesta del propietario que se encuentra adjunta y enviarla por correo para que podamos actualizar nuestros registros.
Formulario n.° F_3.4_AHQ-CP-C_054 Rev. 1.0
VOLKSWAGEN DEALER COMMUNICATION – USA ONLY
Projected Timing for Repair Available – Upcoming Safety Recalls 69Z5 & 37M2
| This notice is for: |
|
||||||||||||||||||||||||||||||||||||
| Date: | September 11, 2019 | ||||||||||||||||||||||||||||||||||||
| Safety Recall 69Z5 Airbag Control Unit |
|
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| Safety Recall 37M2 Micro Switch |
|
-END OF MESSAGE-
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Projected dates/timing are subject to change. Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
69Z5/37M2_DLR_UPDATE
VIN Visibility for – Compliance Recall 37M2 / Shift Lever Micro Switch
| This notice is for: |
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Date: | August 26, 2019 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| VIN Visibility: |
|
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| Affected Vehicles |
*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa Pro on the day of repair to verify that a VIN qualifies for repair under this action. Elsa Pro is the only valid campaign inquiry & verification source. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Notes: | IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 37M2_DLR_ADV
Advance Notice – Compliance Recall 37M2 / Shift Lever Micro Switch
| This notice is for: |
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Date: | August 23, 2019 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Issue: | Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolation-like layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in “P” park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the “P” park position because the system isn’t able to recognize that the vehicle is not in “P” park. This makes the vehicle noncompliant with FMVSS 114; Theft protection and rollaway prevention.
If the ignition key is removed without the shift lever being in “P” Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Repair: |
|
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| Parts: | Due to the large number of vehicles involved as well as a limited supply of replacement parts, parts required for this campaign WILL BE ALLOCATED until sufficient inventory has been established. Details regarding the initial allocation as well as the replenishment methodology are being developed and will be communicated prior to launch. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Precautions: | If this condition is present in the vehicle, an audible warning sound and failure message may appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a non-existent “P” Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected.
Until the recall repair is available, owners are advised to always set the parking brake and ensure that the vehicle is in “P” Park before removing the ignition key. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Affected Vehicles |
*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa Pro on the day of repair to verify that a VIN qualifies for repair under this action. Elsa Pro is the only valid campaign inquiry & verification source. |
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| Notes: | IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory:vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this It is a violation of federal law for a dealer to deliver a new motor notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 37M2_DLR_ADV
<MONTH YEAR>
This notice applies to your vehicle: <VIN>
NHTSA: 19V615
Compliance Recall 37M2 – Micro Switch (Interim Notice Correction)
The interim letter we sent for Compliance Recall 37M2 contained an error in the model years listed. The correct model years for vehicles included in this recall are: 2011-2019.
Your vehicle is included in this recall. As a reminder, this recall repair is not yet available. We will send another letter as soon as the recall work can be completed.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
<MONTH YEAR>
El presente aviso afecta a su vehículo: <VIN>
NHTSA: 19V615
Campaña de llamada a revisión por motivos de cumplimiento 37M2 – Microinterruptor (corrección provisional del aviso)
La carta provisional que enviamos sobre la campaña de llamada a revisión 37M2 contiene un error en los años de los modelos listados. Los años de los modelos correctos de los vehículos en esta llamada a revisión son: 2011-2019.
Su vehículo está incluido en esta campaña. Le recordamos que este servicio de reparación aún no está disponible. Enviaremos otra carta tan pronto como pueda realizarse el servicio de reparación.
Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; no obstante, hemos tomado medidas para garantizar su seguridad y su continua satisfacción con el vehículo.
Compliance Recall
37M2
What vehicles are included in Safety Recall 37M2?
Certain 2012-2019 Model Year Volkswagen Golf, Jetta, Beetle vehicles.
What is the safety concern for Safety Recall 37M2?
Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolation-like layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in “P” park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the “P” park position because the system isn’t able to recognize that the vehicle is not in “P” park. This makes the vehicle noncompliant with FMVSS 114; Theft protection and rollaway prevention.
If the ignition key is removed without the shift lever being in “P” Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property.
What is the repair for Safety Recall 37M2?
To correct this defect, dealers will Install an additional switch and circuit board. The recall repair is FREE.
When will the repair for Safety Recall 37M2 be available?
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
Are there any precautions I should take because my vehicle is part of Safety Recall 37M2?
Yes. If this condition is present in the vehicle, an audible warning sound and failure message may appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a non-existent “P” Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected.
Owners are advised to always set the parking brake and follow the parking instructions as described in the vehicle owner’s manual before removing the ignition key.
36 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| VOLKSWAGEN | BEETLE | 2012-2019 |
| VOLKSWAGEN | BEETLE CONVERTIBLE | 2012-2019 |
| VOLKSWAGEN | GOLF | 2015-2016, 2018-2019 |
| VOLKSWAGEN | GOLF SPORTWAGEN | 2017-2019 |
| VOLKSWAGEN | GTI | 2015-2019 |
| VOLKSWAGEN | JETTA | 2011-2018 |
19 Associated Documents
vw_37M2_FAQ_12132019
RMISC-19V615-9804.pdf 110.743KB
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Date: September 11, 2019 Projected Timing for Repair Available – Upcoming Safety Recalls 69Z5 & 37M2
RMISC-19V615-5474.pdf 83.475KB
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Manufacturer Notices(to Dealers,etc) – Date: August 23, 2019 Advance Notice – Compliance Recall 37M2 / Shift Lever Micro Switch
RCMN-19V615-0844.pdf 208.784KB
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Manufacturer Notices(to Dealers,etc) – Date: August 26, 2019 VIN Visibility for – Compliance Recall 37M2 / Shift Lever Micro Switch
RCMN-19V615-0125.pdf 200.802KB
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Recall Quarterly Report #1, 2019-4
RCLQRT-19V615-9776.PDF 211.158KB
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Miscellaneous Document
RMISC-19V615-5904.pdf 110.743KB
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Remedy Instructions and TSB
RCRIT-19V615-0044.pdf 2955.063KB
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Recall Acknowledgement
RCAK-19V615-2040.pdf 245.074KB
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Manufacturer Notices(to Dealers,etc) – Date: November 08, 2019 Recall Status Update – Compliance Recall 37M2 / Shift Lever Micro Switch
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V615-6157.pdf 35.032KB
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Recall Quarterly Report #2, 2020-1
RCLQRT-19V615-3068.PDF 211.268KB
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Manufacturer Notices(to Dealers,etc) – Date: November 18, 2019 Repair Available – Compliance Recall 37M2 / Shift Lever Micro Switch
RCMN-19V615-0930.pdf 102.434KB
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ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-19V615-8731.pdf 45.499KB
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Interim Owner Notification Correction – Spanish
RMISC-19V615-5753.pdf 346.351KB
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Interim Owner Notification Letter Correction
RMISC-19V615-6119.pdf 340.716KB
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Defect Notice 573 Report
RCLRPT-19V615-4751.PDF 222.71KB
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ISSUED Interim Owner Notification Letter(Part 577) – PRI
RIONL-19V615-8193.pdf 46.064KB
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V615-0655.pdf 35.292KB
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FAQ_09242019.pdf
RMISC-19V615-6071.pdf 128.584KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V615&docType=RCL
- 2 PCS High quality /Higher strength,Material replacement case without cricuit board and chip.
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- Program&Cut - Must be cut and programmed by a qualified locksmith.Dealers are not recommended as they are only able to program genuine due to having limited software capabilities
- Complete Key - Each of keyless entry remote comes complete with battery/chip/circuit board/uncut key blank.Please notice that this product is an aftermarket item without logo/emblem/part number on the back
- 【EXCELLENT REPLACEMENT CASE SHELL】This is a brand new keyless entry remote key fob shell with uncut blank key for selected vehicles. NO interior (remote/electronics/transponder chips) unit inside.
- 【DEFINITELY a MONEY SAVER】Best replacement remote shell for a key with broken buttons or worn key case.
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- 【PREMIUM KEY FOB SHELL】This key fob case is built to last long. Any issue or question with this keyless remote outer casing,kindly please just feel free to contact us.
- Fitment - If your original car key remote looks the same as the key fob case pictured, this key case will fit. Please MAKE SURE the light hole of your original key remote is in the upper part of the front cover.
- HIGH QUALITY REMOTE KEY FOB CASE - This item is not a remote. It is just an empty remote key shell case replacement. There is NO interior (remote/electronics/transponder chip)unit inside.
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- NOTICE - The key blade is uncut and needs to be cut at your local dealer or qualified locksmith to match your car. The light hole is in the upper part of the front cover. If you have any questions, please feel free to contact us. We can slove for you within 24HRS.
- Precise Fitment: Compatible with 2011-2016 VW CC / Eos / Golf / GTi / Jetta / Tiguan / Touareg, 2012-2016 VW Beetle / Passat / Passat CC, ensuring a perfect fit every time. Please check our product description for more details.
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- Package: 2 * Key Fob Remote. Each Single Keyless Entry Remote Start Control Car Key Fob is Fully Pre-tested by Professional Locksmith Tools before Shipping, it comes completely with battery and electronics installed.
- Replace old case with new one, no program required
- Case and shell only, no electronics, Cut the key blade prior to use
- Aftermarket replacement
Last update on 2024-03-27 / Affiliate links / Images from Amazon Product Advertising API
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