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August 22, 2019 NHTSA CAMPAIGN NUMBER: 19V615000
Key May Be Removed When Not In Park
Removing the key while the shift lever is in a position other than “Park” increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
NHTSA Campaign Number: 19V615
Manufacturer Volkswagen
Group of America, Inc.
Components STEERING, ELECTRICAL SYSTEM
Potential Number of Units Affected 679,027
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in “Park.”
Remedy
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 37M2.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
Compliance Recall
Code: 37M2
| Subject | Shift Lever Micro Switch | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Release Date | November 19, 2019 | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Affected Vehicles |
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
| ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Problem Description | Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolationlike layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in โPโ park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the โPโ park position because the system is unable to recognize that the vehicle is not in โPโ park. This makes the vehicle noncompliant with FMVSS and CMVSS 114; Theft protection and rollaway prevention.
If the ignition key is removed without the shift lever being in “P” Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Corrective Action | Install an additional switch and circuit board. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Precautions | If this condition is present in the vehicle, an audible warning sound and failure message may appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a nonexistent “P” Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected.
Owners are advised to always set the parking brake and follow the parking instructions as described in the vehicle ownerโs manual before removing the ignition key. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Parts Information |
Repair Projection Tool (right click to open): | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Code Visibility | Since August 27, 2019, affected vehicles were listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list was not posted for dealers who did not have any affected vehicles.
Since August 27, 2019, this campaign code showed open on affected vehicles in Elsa. Since August 27, 2019, affected vehicles were identified with this campaign code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Owner Notification | Owner notification will take place in November 2019. Owner letter examples are included in this bulletin for your reference. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
| |||||||||||||||||||||||||||||||||||||||||||||||||||||
| Service Number | 37M2 | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Damage Code | 0099 | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Parts Vendor Code | WWO | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Causal Indicator | Mark micro switch repair kit as causal part* | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to the Volkswagen Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Criteria I.D. | 01 | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Install micro switch repair kit
Labor operation: 3710 49 99 – 60 T.U.
| |||||||||||||||||||||||||||||||||||||||||||||||||||||
| Criteria I.D. | 02 | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Install micro switch repair kit
Labor operation: 3710 50 99 – 30 T.U.
| |||||||||||||||||||||||||||||||||||||||||||||||||||||
| Criteria I.D. | 03 | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Install micro switch repair kit
Labor operation: 3710 50 99 – 30 T.U.
| |||||||||||||||||||||||||||||||||||||||||||||||||||||
Customer Letter Example (USA)
This notice applies to your vehicle: <VIN>
NHTSA: 19V615
Subject:
Compliance Recall 37M2 โ Shift Lever Micro Switch
Certain 2011-2019 Model Year Volkswagen Vehicles
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2011-2019 model year Volkswagen vehicles fail to conform to 49 CFR ยง 571.114 – Standard No. 114; Theft protection and rollaway prevention. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolation-like layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in โPโ park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the โPโ park position because the system is unable to recognize that the vehicle is not in โPโ park. This makes the vehicle noncompliant with regulatory requirements.
If the ignition key is removed without the shift lever being in “P” Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property. |
| What will we do? | To correct this noncompliance, your authorized Volkswagen dealer will install an additional switch and circuit board. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. |
| Precautions you should take | If this condition is present in the vehicle, an audible warning sound and failure message may appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a non-existent “P” Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected.
Owners are advised to always set the parking brake and follow the parking instructions as described in the vehicle ownerโs manual before removing the ignition key. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Reimbursement of Expenses | If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. |
| Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. |
| Checking your vehicle for open Recalls and Service Campaigns | To check your vehicleโs eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. |
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Customer Letter Example (CANADA)
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
Transport Canada Recall: 2019-423
Subject:
Compliance Recall 37M2 โ Shift Lever Micro Switch
Certain 2011-2019 Model Year Volkswagen Vehicles
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolation-like layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in โPโ park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the โPโ park position because the system is unable to recognize that the vehicle is not in โPโ park. This makes the vehicle noncompliant with regulatory requirements.
If the ignition key is removed without the shift lever being in “P” Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property. |
| What will we do? | To correct this noncompliance, your authorized Volkswagen dealer will install an additional switch and circuit board. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. |
| Precautions you should take | If this condition is present in the vehicle, an audible warning sound and failure message may appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a non-existent “P” Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected.
Owners are advised to always set the parking brake and follow the parking instructions as described in the vehicle ownerโs manual before removing the ignition key. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Reimbursement of Expenses | If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. |
| Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our โContact Usโ page at www.vw.ca. |
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely,
Volkswagen Customer Protection
Repair Available โ Compliance Recall 37M2 / Shift Lever Micro Switch
| This notice is for: |
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Date: | November 18, 2019 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Issue: | Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolation-like layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in โPโ park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the โPโ park position because the system isnโt able to recognize that the vehicle is not in โPโ park. This makes the vehicle noncompliant with FMVSS and CMVSS 114; Theft protection and rollaway prevention. If the ignition key is removed without the shift lever being in “P” Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Repair: |
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Precautions: | If this condition is present in the vehicle, an audible warning sound and failure message may appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a non-existent “P” Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected.
Owners are advised to always set the parking brake and follow the parking instructions as described in the vehicle ownerโs manual before removing the ignition key. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Parts Department: |
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Affected Vehicles |
*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Notes: |
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to the Volkswagen Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
37M2_DLR_LAUNCH
Recall Status Update โ Compliance Recall 37M2 / Shift Lever Micro Switch
| This notice is for: |
| |||||||||
| Date: | November 08, 2019 | |||||||||
| Recall Status | The 37M2 Compliance Recall repair will be released on November 19, 2019.
Under this recall, dealers will install an additional switch and circuit board in the affected vehicles. | |||||||||
| ACTION NEEDED!โ | Service & Parts Managers: This is very large recall with many vehicles involved.
| |||||||||
| Parts Status | Initial Parts Distribution: Allocation
On November 14, 2019, a substantial initial allocation will be sent to dealers. Parts Control Type: Allocation Parts allocation will occur once per week with delivery scheduled for Thursdays. Please review your Upper Order Limit (UOL) value in Parts On Command to understand your weekly allocation quantity. Parts Managers: As stated above, please share this information with your Service Managers and work together to ensure proper appointment and parts control. | |||||||||
| Notes | IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 37M2_DLR_Update 11082019
SEOCONTENT-START
Campaign Work Procedure 37M2 Compliance Recall
NOTE
โข These repair instructions may differ from the labor operations and labor times listed in ELSA.
โข Damages resulting from improper repair or failure to follow these work instructions are the dealerโs responsibility and are not eligible for reimbursement under this action.
โข This procedure must be read in its entirety prior to performing the repair.
โข Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
โข Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
โข When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
Repair Overview
โข Install an external micro switch <1> to the selector mechanism <2>.
โข Section A โ Check for Previous Repair
โข Section B โ Gearshift Trim Removal (Golf models)
โข Section C โ Gearshift Trim Removal (Jetta models)
โข Section D โ Gearshift Trim Removal (Beetle models)
โข Section E โ Micro Switch Installation
โข Section F โ Vehicle Reassembly (Golf)
โข Section G โ Vehicle Reassembly (Jetta)
โข Section H โ Vehicle Reassembly (Beetle)
โข Section I โ Campaign Completion Label
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 7 of 30
Required Parts
Criteria
Quantity
Part Number
Part Description
ALL
1
5Q0.713.128.A
Micro switch repair kit
NOTE
The specified part numbers reflect the status at the start of this recall. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
Required Tools
Trim Removal Wedge
-3409-
(or equivalent)
Torque Wrench 1783 2-10Nm
-VAG1783-
(or equivalent)
Back probe leads (2)
-VAG1594/12- from the VAG1594C Connector test set
(or an equivalent thin back probe lead)
Digital Multimeter or Voltage Tester
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 8 of 30
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
โข Enter the VIN in Elsa and proceed to the โCampaign/Actionโ screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
โข Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
โข Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
Golf Models: Proceed to Section B
Jetta Models: Proceed to Section C
Beetle Models: Proceed to Section D
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 9 of 30
Section B โ Gearshift Trim Removal and Disassembly (Golf Models)
Removing gearshift boot trim:
WARNING
If the parking brake is not set, the vehicle could roll away and cause damage or injury.
โข Set parking brake.
โข Turn ignition off and remove key from ignition.
โข Open the center storage compartment.
โข Pull up the trim at the recesses <arrows A> in the gearshift cover <2>.
NOTE
If the trim is pulled up at the surface edge of the trim <arrows B>, the laminate covering on the gearshift boot trim may be damaged. Damage to the trim is not covered under this campaign.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 10 of 30
Push emergency release handle:
โข Push down on emergency release handle in direction of <arrow>.
โข Shift vehicle into Drive/Sport.
TIP
Engaging the emergency release allows the gearshift to be moved and testing performed without turning on the ignition.
Remove climate control trim:
โข Carefully unclip climate control trim <1> from instrument panel <2>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 11 of 30
Remove center storage compartment:
โข Unclip the front storage compartment <1> from the center console <2> in direction of <arrows A>.
โข Remove the front storage compartment <1> from the center console <2> toward the rear <arrow B>.
โข If equipped, disconnect the connectors from the front storage compartment.
Loosen gearshift lever cover trim:
โข Remove bolts <2>.
โข Lift gearshift cover <1> over the gearshift.
NOTE
The gearshift boot trim <3> does not need to be completely removed from the gearshift.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 12 of 30
Remove center console bracket:
โข Remove bolts <1> and <2>.
โข Remove center console bracket <3>.
Proceed to Section E.
Section C โ Gearshift Cover Removal and Disassembly (Jetta Models)
NOTE
There are two versions of gearshift cover depending on model generation.
โข Version 1 = Jetta, MY 2011-2014
โข Version 2 = Jetta, MY 2015-2018
These instructions illustrate removing Version 2. Removal of Version 1 is similar.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 13 of 30
Remove gearshift cover:
WARNING
If the parking brake is not set, the vehicle could roll away and cause damage or injury.
โข Set parking brake.
โข Turn ignition off and remove key from ignition.
โข Unclip cover <2> using trim removal wedge <1>.
o For Version 2 only: Note the position of the securing tabs as the cover <2> may have to be pressed slightly forward at these points.
โข Unclip the front of the gearshift cover <2> using an angled trim removal wedge <1>.
NOTE
This will not be necessary for vehicles with gearshift cover Version 1.
โข Lift gearshift cover <2> over the gearshift.
NOTE
The gearshift cover <2> does not need to be completely removed from the gearshift.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 14 of 30
Push emergency release handle:
โข Push down on emergency release handle in direction of <arrow>.
โข Shift vehicle into Drive/Sport.
TIP
Engaging the emergency release allows the gearshift to be moved and testing performed without turning on the ignition.
Remove storage compartment:
โข Remove bolts <1>.
โข Lift up on the storage compartment <2> and disconnect electrical connectors (the number of connectors vary based on vehicle equipment).
โข Remove storage compartment <2>.
Proceed to Section E.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 15 of 30
Section D โ Gearshift Trim Removal and Disassembly (Beetle Models)
Remove gearshift cover trim:
WARNING
If the parking brake is not set, the vehicle could roll away and cause damage or injury.
โข Set parking brake.
โข Turn ignition off and remove key from ignition.
โข Tape off the gearshift cover <1> and console trim <2> to avoid damaging the cover and console trim.
NOTE
Multiple layers of tape are recommended for vehicles with painted console trim.
โข Carefully pry off gearshift cover <1> using a trim removal wedge.
TIP
Pulling up carefully on the gearshift boot will help create a gap for the trim removal wedge. Take care that the boot is not damaged.
Remove console trim bolts:
โข Remove bolts <1>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 16 of 30
Remove climate control trim:
โข Pull out climate control trim <1> slightly in a lower corner <arrow>.
โข Continue removing trim <1> using a trim removal wedge.
โข Disconnect electrical connectors (the number of connectors vary based on vehicle equipment).
Remove console trim:
โข Lift up on console trim <1> at arrow <A>.
โข Pull console trim <1> away from instrument panel at arrows <B>.
โข Disconnect electrical connectors (the number of connectors vary based on vehicle equipment).
โข Pay attention to which opening the electrical connectors pass through.
Position console trim:
โข Rotate and position console trim <1> as shown.
NOTE
The console trim <1> does not need to be completely removed from the vehicle.
Proceed to Section E.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 17 of 30
Section E โ Micro Switch Installation
NOTE
The following steps illustrate the micro switch installation on Golf/GTI models. Installation on Jetta and Beetle models is similar.
Remove sticker:
โข Carefully remove sticker <1> from selector mechanism housing.
NOTE
Some models may have another sticker under the sticker shown. In these cases, remove the other sticker as well and wrap it around the gearshift cover wiring harness as described in the next step.
Install sticker:
โข Wrap removed sticker <1> around gearshift cover wiring harness <2>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 18 of 30
Cover the opening on the selector mechanism (Golf/GTI models only):
โข Cover the opening on the selector mechanism with a clean shop rag <1>.
โข This will prevent debris from entering the selector mechanism during the next step.
Notch the selector mechanism housing (Golf/GTI models only):
โข Using a suitable cutting tool (i.e. side cutting pliers), cut a notch in the selector mechanism housing.
โข The notch is necessary to allow access for removing the gearshift housing bolt <1>.
โข The center of the notch should be aligned with bolt <1> with a max depth of 10 mm from the top edge of the selector mechanism housing.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 19 of 30
Disconnect selector mechanism housing connector:
โข Slide connector lock <1> in direction of <arrow> until connector <2> disengages from selector mechanism.
TIP
Due to the lack of space, a screwdriver or trim tool may make removing the connector <2> easier. If a screwdriver or trim tool is used, take care that the connector and/or wiring is not damaged.
Connect micro switch harness:
โข Golf/GTI models only: Feed the disconnected harness connector <B> towards the front of the vehicle through the opening in the selector mechanism housing <arrow>.
โข Golf/GTI models only: Feed the new micro switch harness connector <A> through the opening in the selector mechanism housing <arrow>.
โข Connect micro switch harness connector <A> to original harness <B>.
โข Do not cover the harness connectors with the foam sleeve at this time.
Connect selector mechanism housing connector:
โข Connect new micro switch connector <A> to selector mechanism <1> until connector lock audibly engages.
TIP
Due to the lack of space, a screwdriver or trim tool may make positioning and installing the connector <A> easier. If a screwdriver or trim tool is used, take care that the connector and/or wiring is not damaged.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 20 of 30
Secure micro switch module:
โข Clean mounting area for micro switch module With cleaning solution D 009.401.04 (shop supply).
โข Ensure no adhesive residue from the sticker remains.
โข Wait for cleaned area to completely dry.
โข Remove protective backing from Velcro pad and install micro switch module <1> to selector mechanism <2>.
Remove selector mechanism housing bolt:
โข Remove bolt <1>.
โข Max tool dimension <a> = approx. 75 mm.
โข Min tool dimension <a> = approx. 50 mm.
NOTE
โข For Beetle models, there is more room to operate so the tool dimensions are not as critical.
โข For Jetta models, the tool will have to be placed under the center console support bracket.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 21 of 30
Pre-install removed bolt into new micro switch:
โข Install bolt <1> a few turns by hand into the new micro switch <2>.
NOTE
The bolt <1> should be pre-installed only a few turns. If the bolt is screwed in too far, the new micro switch will be difficult to align properly.
Install micro switch:
โข Install micro switch <1> onto selector mechanism <2>.
โข Tighten bolt and torque to 2 Nm.
โข Secure micro switch to selector mechanism with clips <3>.
NOTE
Make sure the harness to the gearshift cover is not pinched under the micro switch.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 22 of 30
NOTE
โข The micro switch assembly is made up of the micro switch guide <1> and the base <2>.
โข The guide <1> can be moved independently of the base <2> in direction of <arrow A>.
โข Spring tension allows the micro switch guide to move in direction of <arrow B>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 23 of 30
Adjust micro switch:
โข Connect back probe leads to multimeter/voltmeter.
NOTE
Back probe leads must be thin enough so damage to the connector housing and terminals does not occur.
โข Insert back probe leads into terminal openings 1 and 2 on the back of connector <A>.
โข Slide micro switch guide toward the front of vehicle in direction of <arrows> and hold in position.
โข Voltage reading should = 0.0 volts.
NOTE
The back probe leads must be inserted in the open cavities <arrows> of the connector housing.
Ground โ terminal 1
Power โ terminal 2
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 24 of 30
โข While holding micro switch guide in the forward position, put gearshift into Park.
โข Slowly allow the micro switch guide to completely release against the spring tension until the micro switch guide rests against the gearshift shaft.
โข Torque bolt <A> to 2 Nm.
โข Verify voltage reading = battery voltage.
Micro Switch Adjustment Chart
Step
Gearshift Position
Correct Voltage Reading
Is Battery Voltage Present?
1
Resting in park
Battery voltage
Yes = no adjustment needed
No = adjustment needed
2
Pressed slightly forward in direction of vehicle travel.
Battery voltage
Yes = no adjustment needed
No = adjustment needed
3
Pulled slightly back in direction of reverse.
Battery voltage
Yes = no adjustment needed
No = adjustment needed
4
Pulled back in direction of reverse with slightly more force that it takes to shift gears in Tiptronic mode (approximately 6.75 โ 13.5 pounds/3 โ 6 kg.)
NO voltage
NO = no adjustment needed
YES = adjustment needed
NOTE
โข The pull test in step 4 is done to ensure the micro switch is not engaged too early when shifting into Park.
โข It takes approximately 4.5 pounds (2 kg.) of force to shift gears in Tiptronic mode.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 25 of 30
Verify micro switch installation position:
โข DO NOT push gearshift button.
โข DO NOT push brake pedal
โข Perform the four steps in the chart listed above while monitoring battery voltage.
โข If adjustment is required, loosen the top screw on the micro switch, reposition the micro switch as needed and retighten the screw to 2 Nm.
โข If no adjustment is required, proceed to final switch assembly.
Final switch assembly:
โข Install retaining clips <1> to secure micro switch guide to the micro switch base.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 26 of 30
Perform a final test of the micro switch positioning:
โข The final test is the same as the previous test.
โข Refer to previous โMicro Switch Adjustment Chartโ.
Proceed to appropriate section for vehicle reassembly:
Section F โ Golf
Section G โ Jetta
Section H – Beetle
Section F โ Vehicle Reassembly (Golf Models)
Install center console bracket:
โข Install center console bracket <3>.
โข Install bolts <1 and 2> a few turns.
โข Torque bolt <2> to 6 Nm first.
โข Torque bolts <1> to 1.5 Nm.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 27 of 30
Install gearshift cover:
โข Connect electrical connector (if disconnected).
โข Insert rear of gearshift cover <1> into center console first.
โข Torque bolts <2> to 1.5 Nm.
โข Install gearshift boot trim <3>.
Reinstall center storage compartment:
โข Installation is the reverse of removal.
โข Connect the connectors.
โข Ensure the tab on the front storage compartment is seated correctly in the center console hole.
โข Position the storage compartment at a slight angle in order to insert it into the rear guide. Then press the storage compartment downward and lock in place.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 28 of 30
Install climate control trim:
โข Clip climate control trim <1> into instrument panel <2>.
โข Ensure trim around radio is clipped into place.
Repair is complete – Proceed to Section I.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 29 of 30
Section G โ Vehicle Reassembly (Jetta Models)
โข Installation for both versions is the reverse order of removal.
โข Connect electrical connectors.
โข Torque fasteners to 1.5 Nm.
Repair is complete – Proceed to Section I.
Section H โ Vehicle Reassembly (Beetle Models)
โข Installation is the reverse order of removal.
โข Connect electrical connectors.
โข Torque fasteners to 1.5 Nm.
Repair is complete – Proceed to Section I.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. ๏ฃฉ2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019 37M2 Page 30 of 30
Section I โ Campaign Completion Label
Install Campaign Completion Label
โข Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label.
TIP
Ensure Campaign Completion Label does not cover any existing label(s
SEOCONTENT-END
IMPORTANT SAFETY RECALL
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <VIN>
NHTSA: 19V615
IMPORTANT!
A RECALL HAS BEEN ISSUED FOR YOUR VEHICLE
Compliance Recall 37M2 โ Micro Switch
Certain 2015-2019 Model Year Volkswagen Vehicles
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2015-2019 model year Volkswagen vehicles fail to conform to FMVSS 114; Theft protection and rollaway prevention. Our records show that you are the owner of a vehicle affected by this action.
Recall Description: Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolation-like layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in โPโ park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the โPโ park position because the system is unable to recognize that the vehicle is not in โPโ park. This makes the vehicle noncompliant with FMVSS 114; Theft protection and rollaway prevention. If the ignition key is removed without the shift lever being in “P” Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property.
THIS RECALL REPAIR IS NOT YET AVAILABLE.
We will send another letter as soon as the recall work can be completed on your vehicle.
Please note! If this condition is present in the vehicle, an audible warning sound and failure message may appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a non-existent “P” Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected. Owners are advised to always set the parking brake and follow the parking instructions as described in the vehicle ownerโs manual before removing the ignition key.
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
To check your vehicleโs eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Form No. F_3.4_AHQ-CP-C_054 Rev. 1.0
IMPORTANTE CAMPAรA DE LLAMADA A REVISIรN POR MOTIVOS DE SEGURIDAD
<MES AรO>
<NOMBRE DEL CLIENTE>
<DIRECCIรN DEL CLIENTE>
<CIUDAD ESTADO CรDIGO POSTAL DEL CLIENTE>
El presente aviso afecta a su vehรญculo: <VIN>
NHTSA: 19V615
ยกIMPORTANTE!
SE LANZร UNA CAMPAรA DE LLAMADA A REVISIรN PARA SU VEHรCULO
Campaรฑa de llamada a revisiรณn por motivos de cumplimiento 37M2 โ Microinterruptor
Determinados vehรญculos Volkswagen modelos 2015-2019
El presente aviso se le envรญa de acuerdo con la Ley Nacional de Trรกfico y Seguridad con Vehรญculos Motorizados de EE. UU. Volkswagen detectรณ que ciertos vehรญculos Volkswagen modelos 2015-2019 podrรญan no ajustarse a la Norma Federal de Seguridad de Vehรญculos Motorizados FMVSS 114, Protecciรณn contra robo y prevenciรณn del movimiento involuntario del vehรญculo. Nuestros registros indican que usted es propietario(a) de un vehรญculo afectado por esta medida.
Descripciรณn de la campaรฑa de llamada a revisiรณn: Con el tiempo, puede producirse una acumulaciรณn de silicatos en los contactos del microinterruptor de la palanca de cambios, que puede generar una capa de tipo aislante que puede interpretarse como un microinterruptor abierto. Este interruptor abierto normalmente indica que la palanca de cambios estรก en la posiciรณn de estacionamiento, indicada con una โPโ. Si se produce acumulaciรณn, es posible que se pueda quitar la llave del interruptor de encendido sin que la palanca de cambios se encuentre en la posiciรณn “P” (estacionamiento) debido a que el sistema es incapaz de reconocer que el vehรญculo no estรก en esa posiciรณn. Esto hace que el vehรญculo no cumpla con la norma FMVSS 114: Protecciรณn contra robo y prevenciรณn del movimiento involuntario del vehรญculo. Si la llave de encendido se retira sin que la palanca de cambios se encuentre en la posiciรณn “P” (estacionamiento), existe riesgo de que el vehรญculo pueda moverse involuntariamente, lo que podrรญa resultar en una colisiรณn que podrรญa lesionar personas y daรฑar propiedades.
ESTE SERVICIO DE REPARACIรN AรN NO ESTร DISPONIBLE.
Enviaremos otra carta tan pronto como pueda realizarse el servicio de reparaciรณn en su vehรญculo.
Recuerde: Si se presenta esta condiciรณn en su vehรญculo, pueden aparecer una advertencia sonora audible y un mensaje de falla en el tablero de instrumentos al desplazarse en el automรณvil a causa de la falla en el microinterruptor (se detecta errรณneamente que la palanca de cambios estรก en la posiciรณn “P” de estacionamiento, a pesar de no ser asรญ). Si esto sucede, se aconseja a los propietarios comunicarse con un concesionario Volkswagen autorizado de inmediato a fin de acordar la inspecciรณn del vehรญculo. Se aconseja a los propietarios colocar siempre el freno de estacionamiento y seguir las instrucciones de estacionamiento descritas en el manual del propietario del vehรญculo antes de retirar la llave de encendido.
Si usted es el arrendador y propietario registrado del vehรญculo identificado en esta campaรฑa, la ley exige que reenvรญe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) dรญas a partir de su recepciรณn. Si cambiรณ su direcciรณn o vendiรณ el vehรญculo, tenga a bien completar la tarjeta prepagada de Respuesta del propietario que se encuentra adjunta y enviarla por correo para que podamos actualizar nuestros registros.
Formulario n.ยฐ F_3.4_AHQ-CP-C_054 Rev. 1.0
Si desea comprobar la elegibilidad de su vehรญculo para una reparaciรณn en el marco de esta o de cualquier otra campaรฑa de llamada a revisiรณn o de servicio, visite www.vw.com/owners/recalls e ingrese el nรบmero de identificaciรณn del vehรญculo (VIN) en la herramienta Recall/Service Campaign Lookup (Bรบsqueda de campaรฑas de llamada a revisiรณn o de servicio).
Si tiene alguna pregunta sobre esta notificaciรณn, pรณngase en contacto con nosotros utilizando su medio de comunicaciรณn preferido en www.vw.com/contact o por telรฉfono al 800-893-5298.
Si aun asรญ no queda satisfecho, puede presentar una queja a: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. Tambiรฉn puede llamar a la Lรญnea directa de seguridad de vehรญculos al 1-888-327-4236 (TTY: 1-800-424-9153) o bien visitar https://www.safercar.gov.
Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; no obstante, hemos tomado medidas para garantizar su seguridad y su continua satisfacciรณn con el vehรญculo.
Atentamente,
Defensa del Consumidor de Volkswagen
Si usted es el arrendador y propietario registrado del vehรญculo identificado en esta campaรฑa, la ley exige que reenvรญe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) dรญas a partir de su recepciรณn. Si cambiรณ su direcciรณn o vendiรณ el vehรญculo, tenga a bien completar la tarjeta prepagada de Respuesta del propietario que se encuentra adjunta y enviarla por correo para que podamos actualizar nuestros registros.
Formulario n.ยฐ F_3.4_AHQ-CP-C_054 Rev. 1.0
VOLKSWAGEN DEALER COMMUNICATION โ USA ONLY
Projected Timing for Repair Available – Upcoming Safety Recalls 69Z5 & 37M2
| This notice is for: |
| ||||||||||||||||||||||||||||||||||||
| Date: | September 11, 2019 | ||||||||||||||||||||||||||||||||||||
| Safety Recall 69Z5 Airbag Control Unit |
| ||||||||||||||||||||||||||||||||||||
| Safety Recall 37M2 Micro Switch |
|
-END OF MESSAGE-
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Projected dates/timing are subject to change. Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
69Z5/37M2_DLR_UPDATE
VIN Visibility for – Compliance Recall 37M2 / Shift Lever Micro Switch
| This notice is for: |
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Date: | August 26, 2019 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| VIN Visibility: |
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Affected Vehicles |
*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa Pro on the day of repair to verify that a VIN qualifies for repair under this action. Elsa Pro is the only valid campaign inquiry & verification source. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Notes: | IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 37M2_DLR_ADV
Advance Notice – Compliance Recall 37M2 / Shift Lever Micro Switch
| This notice is for: |
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Date: | August 23, 2019 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Issue: | Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolation-like layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in โPโ park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the โPโ park position because the system isnโt able to recognize that the vehicle is not in โPโ park. This makes the vehicle noncompliant with FMVSS 114; Theft protection and rollaway prevention.
If the ignition key is removed without the shift lever being in “P” Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Repair: |
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Parts: | Due to the large number of vehicles involved as well as a limited supply of replacement parts, parts required for this campaign WILL BE ALLOCATED until sufficient inventory has been established. Details regarding the initial allocation as well as the replenishment methodology are being developed and will be communicated prior to launch. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Precautions: | If this condition is present in the vehicle, an audible warning sound and failure message may appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a non-existent “P” Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected.
Until the recall repair is available, owners are advised to always set the parking brake and ensure that the vehicle is in โPโ Park before removing the ignition key. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Affected Vehicles |
*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa Pro on the day of repair to verify that a VIN qualifies for repair under this action. Elsa Pro is the only valid campaign inquiry & verification source. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Notes: | IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory:vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this It is a violation of federal law for a dealer to deliver a new motor notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 37M2_DLR_ADV
<MONTH YEAR>
This notice applies to your vehicle: <VIN>
NHTSA: 19V615
Compliance Recall 37M2 โ Micro Switch (Interim Notice Correction)
The interim letter we sent for Compliance Recall 37M2 contained an error in the model years listed. The correct model years for vehicles included in this recall are: 2011-2019.
Your vehicle is included in this recall. As a reminder, this recall repair is not yet available. We will send another letter as soon as the recall work can be completed.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
<MONTH YEAR>
El presente aviso afecta a su vehรญculo: <VIN>
NHTSA: 19V615
Campaรฑa de llamada a revisiรณn por motivos de cumplimiento 37M2 โ Microinterruptor (correcciรณn provisional del aviso)
La carta provisional que enviamos sobre la campaรฑa de llamada a revisiรณn 37M2 contiene un error en los aรฑos de los modelos listados. Los aรฑos de los modelos correctos de los vehรญculos en esta llamada a revisiรณn son: 2011-2019.
Su vehรญculo estรก incluido en esta campaรฑa. Le recordamos que este servicio de reparaciรณn aรบn no estรก disponible. Enviaremos otra carta tan pronto como pueda realizarse el servicio de reparaciรณn.
Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; no obstante, hemos tomado medidas para garantizar su seguridad y su continua satisfacciรณn con el vehรญculo.
Compliance Recall
37M2
What vehicles are included in Safety Recall 37M2?
Certain 2012-2019 Model Year Volkswagen Golf, Jetta, Beetle vehicles.
What is the safety concern for Safety Recall 37M2?
Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolation-like layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in โPโ park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the โPโ park position because the system isnโt able to recognize that the vehicle is not in โPโ park. This makes the vehicle noncompliant with FMVSS 114; Theft protection and rollaway prevention.
If the ignition key is removed without the shift lever being in “P” Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property.
What is the repair for Safety Recall 37M2?
To correct this defect, dealers will Install an additional switch and circuit board. The recall repair is FREE.
When will the repair for Safety Recall 37M2 be available?
Parts are available now and repairs have begun. Please contact your local Volkswagen Dealership to schedule an appointment. If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
Are there any precautions I should take because my vehicle is part of Safety Recall 37M2?
Yes. If this condition is present in the vehicle, an audible warning sound and failure message may appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a non-existent “P” Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected.
Owners are advised to always set the parking brake and follow the parking instructions as described in the vehicle ownerโs manual before removing the ignition key.
36 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| VOLKSWAGEN | BEETLE | 2012-2019 |
| VOLKSWAGEN | BEETLE CONVERTIBLE | 2012-2019 |
| VOLKSWAGEN | GOLF | 2015-2016, 2018-2019 |
| VOLKSWAGEN | GOLF SPORTWAGEN | 2017-2019 |
| VOLKSWAGEN | GTI | 2015-2019 |
| VOLKSWAGEN | JETTA | 2011-2018 |
19 Associated Documents
vw_37M2_FAQ_12132019
RMISC-19V615-9804.pdf 110.743KB
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Date: September 11, 2019 Projected Timing for Repair Available – Upcoming Safety Recalls 69Z5 & 37M2
RMISC-19V615-5474.pdf 83.475KB
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Manufacturer Notices(to Dealers,etc) – Date: August 23, 2019 Advance Notice – Compliance Recall 37M2 / Shift Lever Micro Switch
RCMN-19V615-0844.pdf 208.784KB
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Manufacturer Notices(to Dealers,etc) – Date: August 26, 2019 VIN Visibility for – Compliance Recall 37M2 / Shift Lever Micro Switch
RCMN-19V615-0125.pdf 200.802KB
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Recall Quarterly Report #1, 2019-4
RCLQRT-19V615-9776.PDF 211.158KB
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Miscellaneous Document
RMISC-19V615-5904.pdf 110.743KB
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Remedy Instructions and TSB
RCRIT-19V615-0044.pdf 2955.063KB
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Recall Acknowledgement
RCAK-19V615-2040.pdf 245.074KB
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Manufacturer Notices(to Dealers,etc) – Date: November 08, 2019 Recall Status Update โ Compliance Recall 37M2 / Shift Lever Micro Switch
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V615-6157.pdf 35.032KB
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Recall Quarterly Report #2, 2020-1
RCLQRT-19V615-3068.PDF 211.268KB
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Manufacturer Notices(to Dealers,etc) – Date: November 18, 2019 Repair Available โ Compliance Recall 37M2 / Shift Lever Micro Switch
RCMN-19V615-0930.pdf 102.434KB
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ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-19V615-8731.pdf 45.499KB
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Interim Owner Notification Correction – Spanish
RMISC-19V615-5753.pdf 346.351KB
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Interim Owner Notification Letter Correction
RMISC-19V615-6119.pdf 340.716KB
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Defect Notice 573 Report
RCLRPT-19V615-4751.PDF 222.71KB
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ISSUED Interim Owner Notification Letter(Part 577) – PRI
RIONL-19V615-8193.pdf 46.064KB
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V615-0655.pdf 35.292KB
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FAQ_09242019.pdf
RMISC-19V615-6071.pdf 128.584KB
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Latest Recalls Documents
- Precise Fitment: Compatible with 2011-2016 VW CC / Eos / Golf / GTi / Jetta / Tiguan / Touareg, 2012-2016 VW Beetle / Passat / Passat CC, ensuring a perfect fit every time. Please check our product description for more details.
- Guaranteed Compatibility: To ensure compatibility, please make sure that your original key matches the following information - FCC ID: NBG010180T; P/N: 5K0837202R. This key will NOT work without the correct matching information.
- Professional Programming Required: The key comes with a precoded CAN Chip. Qualified locksmiths are required and it will NOT work with dealer programming tools. We recommend having extra blank 48 chips on hand during programming for convenience. Please MAKE SURE the key is programmed before cutting the key to avoid wasting more money!
- Seamless Replacement: This key fob is a direct replacement to match the original key in both form and function. Please confirm that the key combination is the same as your original key before purchasing. Please also make sure your car is equipped with the factory trunk release function.
- Package: 2 * Key Fob Remote. Each Single Keyless Entry Remote Start Control Car Key Fob is Fully Pre-tested by Professional Locksmith Tools before Shipping, it comes completely with battery and electronics installed.
- ใEXCELLENT REPLACEMENT CASE SHELLใThis is a brand new folding keyless entry remote case with uncut key blade for selected vehicles. NO interior (remote/electronics/transponder chips) unit inside.
- ใDEFINITELY a MONEY SAVERใBest replacement remote filp key shell for a key with broken buttons or worn key case.
- ใEASY to REPLACEใAll you need to do is to switch the internal components from your old remote key fob to our new key case and take the uncut key blade blank to a locksmith or a dealer to be cut to match your car.
- ใCOMPATIBILITYใIf your current key remote looks the same as the pictures show,it will fit. Due to the car key fob might be different based on the different year of manufacturing, please Double Check your Key Fob with our images before purchasing.
- ใDURABLE CAR KEY FOB SHELL CASEใThis keyless remote key fob shell is built to last long. Any issue or question with this keyless entry remote key fob case,kindly please just feel free to contact us.
- Fitment - If your original car key remote looks the same as the key fob case pictured, this key case will fit. Please MAKE SURE the light hole of your original key remote is in the upper part of the front cover.
- HIGH QUALITY REMOTE KEY FOB CASE - This item is not a remote. It is just an empty remote key shell case replacement. There is NO interior (remote/electronics/transponder chip)unit inside.
- EASY INSTALLATION - This key fob cover shell is easy to install. Transfer the insides of your original remote to this new key shell, cut the key blade and then it will be OK. No programming needed.
- GREAT MONEY SAVER - This is a very money-wise way to replace that original key fob on your car. No need to spend over $100 to replace the entire fob when only the exterior sheath was deteriorated. This is a durable replacement key case for broken or worn keys, or great for an additional key.
- NOTICE - The key blade is uncut and needs to be cut at your local dealer or qualified locksmith to match your car. The light hole is in the upper part of the front cover. If you have any questions, please feel free to contact us. We can slove for you within 24HRS.
- Length x Width x Height: 3" x 1.4" x 0.1" (7.5 x 3.5 x 0.3 cm)
- Diameter (Ring): 1.2" (3 cm)
- Color: Silver
- ๐ [Compatibility]: Compatible with FCC ID: NBG92596263, Part Number: HLO 1K0 959 753 P / 1K0959753P. NOTE: FCC ID/Part number and the key blade MUST match with original. Please check the FCC ID/Part Number on the side of the original old remote before purchase.
- ๐ [Buttons]: 4 buttons, Unlock, Trunk, Lock, Panic. This Remote Control Car Key Fob is 315Mhz, with New ID48 chip installed. Red LED Light.
- ๐ [Fit for Vehicles]: the Flip Remote Key Fob Fits for Volkswagen CC 2009-2011; for Volkswagen Eos 2007-2011; for Volkswagen Golf 2006-2011; for Volkswagen Jetta 2005-2011; for Volkswagen GTI 2006-2011; for Volkswagen Rabbit 2006-2009; for Volkswagen R32 2008; for Volkswagen Tiguan 2010.
- ๐ [Programming & Key Cutting Requirements]: This Folding Remote Key Fob requires diagnostic programming available at your local qualified automotive locksmith or dealer. Self-Programming Is Not Available. Tips: A locksmith is fast and inexpensive compared to a dealer.
- ๐ [Complete Remote Key]: Each of flip remote comes complete with battery/chip/remote board/uncut emergency key.
-audioemdtc-20&linkCode=ogi&th=1&psc=1&keywords=vw%20key" title="Flip Key Fob Remote fits VW Volkswagen Beetle CC Eos Golf Gti Jetta Passat Tiguan Touareg 2011 2012 2013 2014 2015 2016 (NBG010180T), Set of 2" rel="nofollow noopener sponsored" target="_blank">
Flip Key Fob Remote fits VW Volkswagen Beetle CC Eos Golf Gti Jetta Passat Tiguan Touareg 2011 2012 2013 2014 2015 2016 (NBG010180T), Set of 2
- Attention: This listing is for Replacement Keyless Entry Remote with electronics and battery. The use and function will be the same as the original unit
- Replacement : The Keyless Entry Kit with Interchange Part Number: IJ0959753F,NBG8137T,2AOKM-FD-V2
- Fitment: This key fob is NOT compatible with push to start systems. The Keyless Entry Remote is a Replacement that 2002-2005 Fit for Volkswagen Beetle 1.8L,2002-2006 Fit for Volkswagen Beetle 1.9L,2002-2010 Fit for Volkswagen Beetle 2.0L,2006-2010 Fit for Volkswagen Beetle 2.5L,2002-2005 Fit for Volkswagen Golf 1.8L,2002-2005 Fit for Volkswagen Golf 1.9L,2002-2005 Fit for Volkswagen Golf 2.0L,2002-2005 Fit for Volkswagen Golf 2.8L
- Installation: Some vehicle DIY programming procedure is not available. These vehicles require a diagnostic equipment to be connected to the vehicle to progfor Ram the remote. Please find local automotive locksmith or a dealer for programming. The steps of programming can be found here based on the your vehicle year, make and model
- Service: If you have any questions about our Keyless Fob Replacement , please communicate with our friendly, helpful, and knowledgeable customer service representatives, we will be glad to address any questions or concerns promptly
- Reference for P/N - for FCC ID:NBG010180T;for Part Number:5K0 837 202 R/5K0 837 202 AE/5K0 837 202 A
- Compatibility - The compatibility is just for reference,same year and model car might have different keyless entry systems and key blade slots.Fits for VW Eos Golf GTI Jetta Tiguan Touareg CC 2011-2016,for Passat Beetle 2012-2016
- Verification - The compatibility is for reference only,please confirm your FCC ID,OEM Part Number,Chip,Remote Buttons and Key Blade of your genuine key is identical with this smart remote before purchasing
- Program&Cut - Must be cut and programmed by a qualified locksmith.Dealers are not recommended as they are only able to program genuine due to having limited software capabilities
- Complete Key - Each of keyless entry remote comes complete with battery/chip/circuit board/uncut key blank.Please notice that this product is an aftermarket item without logo/emblem/part number on the back
- COMPATIBLE WITH FCC ID: NBG009066T. For Full Complete List, Please Check Our Product Description. Each Smart Sensor Remote Key is Equipped with a High-Performance Battery, It Is Fully Installed and Is Pre-Tested to ensure they can work normally. This Smart Key Replacement is Compatible with Volkswagen VW Passat 2006-2013 Remote / Compatible with VW CC 2009-2015 Remote.
- REPLACEMENT: For Volkswagen Car Remote Control Key fob Replacement is Compatible with Part Numbers: HLO 3C0 959 752 N, HLO 3C0 959 752 BB, HLO 3C0 959 752 AE, HLO 3C0 959 752 AM Compatible with Volkswagen VW Passat Remote Key 2006 2007 2008 2009 2010 2011 2012 2013.
- Before ordering, please check the compatibility, appearance , FCCID, part number and chip as same as your key.
- PROGRAMMING: This Passat remote must be professionally programmed when received by a local automotive locksmith. Tips: A locksmith is fast and inexpensive compared to a dealer.
- Pakckage included: a For Volkswagen VW Passat CC Remote Key. Only for vehicles originally equipped with keyless entry.
- fits 1998 1999 2000 2001 VW Beetle, Golf, Jetta, Passat
- Replacement for P/N: HLO 1J 959 753 F
- Remote is self programmable with 2 existing flip keys. Transponder chip (to start your car) must be programmed by a locksmith or dealership.
- Complete electronic assembly with battery
- Durable long lasting construction, easy to use
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
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