September 25, 2019 NHTSA CAMPAIGN NUMBER: 19V679000
Modifications to Vehicles Made Them Noncompliant
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
NHTSA Campaign Number: 19V679
Manufacturer Volkswagen Group of America, Inc.
Components UNKNOWN OR OTHER
Potential Number of Units Affected 113
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Remedy
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
Compliance Recall
Code: 01D7
REVISION
| Subject | Vehicle Build Status | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Release Date | January 8, 2020 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Revision Summary | All vehicles in recall codes 01D7 and 01D8 are now under recall code 01D7. All other information provided to you previously remains the same. Customers notified under code 01D8 will be re-notified under recall code 01D7 in January 2020. Updated customer letters are included in this circular. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Affected Vehicles
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*Counts reflect overall recall population; some vehicles may have already been remedied under this action. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for remedy under this action. Elsa is the only valid campaign inquiry & verification source. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
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| Problem Description USA | Volkswagen has discovered that (i) certain vehicles with special internal manufacturing codes identifying the vehicles as vehicles built before the start of series production (“pre-series vehicles”) were sold without confirmation that they were built to Volkswagen’s series production standards and applicable regulatory requirements, and that documentation about their build status may be incomplete or could not be verified and (ii) documentation about possible modification(s) made to certain vehicles with special internal manufacturing codes identifying the vehicles as subject to internal use (“internal use vehicles”) during their internal use period may be incomplete or could not be verified.
The recalled vehicles differ from non-recalled vehicles in that they may contain non-standard components and/or the actual build status of the recalled population was not properly documented by Volkswagen. Due to the potential inclusion of non-standard components, missing documentation of the actual build status and unknown potential for modifications made during internal use, Volkswagen cannot specifically identify a safety risk. However, if a vehicle does not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury. |
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| Problem Description CANADA | Volkswagen has discovered that certain vehicles with special internal manufacturing codes identifying the vehicles as vehicles built before the start of series production (“pre-series vehicles”) were sold without confirmation that they were built to Volkswagen’s series production standards and applicable regulatory requirements, and that documentation about their build status may be incomplete or could not be verified.
The recalled vehicles differ from non-recalled vehicles in that they may contain non-standard components and/or the actual build status of the recalled population was not properly documented by Volkswagen. Due to the potential inclusion of non-standard components, missing documentation of the actual build status and unknown potential for modifications made during internal use, Volkswagen cannot specifically identify a safety risk. However, if a vehicle does not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury. |
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| Recall Information |
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| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
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Customer Letter Example (USA) – COMPLIANCE RECALL 01D7
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
| NHTSA: | 19V679 |
| Subject: | Compliance Recall 01D7 – Vehicle Build Status Certain 2007-2019 Model Year Volkswagen Vehicles |
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2007-2019 model year Volkswagen vehicles potentially fail to conform to Federal Motor Vehicle Safety Standards. Our records show that you are the owner of a vehicle affected by this action.
Please note – The Volkswagen code assigned to this recall has changed.
- Our records also show that we previously notified you about this recall under VW Recall Code 01D8.
- We have changed the recall code for this action to All other information provided to you previously (and following in this letter) remains the same.
- Please contact Volkswagen Customer CARE at 800-893-5298 or reach out to us at www.vw.com/contact as soon as possible regarding this recall.
| What is the issue? | Volkswagen has discovered that (i) certain vehicles with special internal manufacturing codes identifying the vehicles as vehicles built before the start of series production (“pre-series vehicles”) were sold without confirmation that they were built to Volkswagen’s series production standards and applicable regulatory requirements, and that documentation about their build status may be incomplete or could not be verified and (ii) documentation about possible modification(s) made to certain vehicles with special internal manufacturing codes identifying the vehicles as subject to internal use (“internal use vehicles”) during their internal use period may be incomplete or could not be verified.
The recalled vehicles differ from non-recalled vehicles in that they may contain nonstandard components and/or the actual build status of the recalled population was not properly documented by Volkswagen. Due to the potential inclusion of non-standard components, missing documentation of the actual build status and unknown potential for modifications made during internal use, Volkswagen cannot specifically identify a safety risk. However, if a vehicle does not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury. |
| What we will do, and what you need to do. | The recall remedy available to you is vehicle repurchase (buy back). Volkswagen will work directly with you to complete the vehicle repurchase process, FREE of charge.
Please contact Volkswagen Customer CARE at 800-893-5298 or reach out to us at www.vw.com/contact as soon as possible for more information and to begin the vehicle repurchase process. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Can we assist you further? | If Volkswagen fails or is unable to complete vehicle repurchase (buy back) free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. |
| Checking your vehicle for open Recalls and Service Campaigns | To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. |
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Customer Letter Example (CANADA) – COMPLIANCE RECALL 01D7
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
| Transport Canada Recall: | 2019-469 |
| Subject: | Compliance Recall 01D7 – Vehicle Build Status Certain 2007-2008 Model Year Volkswagen Vehicles |
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
Please note – The Volkswagen code assigned to this recall has changed.
- Our records also show that we previously notified you about this recall under VW Recall Code 01D8.
- We have changed the recall code for this action to All other information provided to you previously (and following in this letter) remains the same.
- Please contact Volkswagen Customer Relations at 1-800-822-8987 or via our “Contact Us” page at vw.ca as soon as possible regarding this recall.
| What is the issue? | Volkswagen has discovered that certain vehicles with special internal manufacturing codes identifying the vehicles as vehicles built before the start of series production (“preseries vehicles”) were sold without confirmation that they were built to Volkswagen’s series production standards and applicable regulatory requirements, and that documentation about their build status may be incomplete or could not be verified. The recalled vehicles differ from non-recalled vehicles in that they may contain nonstandard components and/or the actual build status of the recalled population was not properly documented by Volkswagen. Due to the potential inclusion of non-standard components, missing documentation of the actual build status and unknown potential for modifications made during internal use, Volkswagen cannot specifically identify a safety risk. However, if a vehicle does not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury. |
| What we will do, and what you need to do. | The recall remedy available to you is vehicle repurchase (buy back). Volkswagen will work directly with you to complete the vehicle repurchase process, FREE of charge.
Please contact Volkswagen Customer Relations at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca as soon as possible for more information and to begin the vehicle repurchase process. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. |
| Can we assist you further? | If Volkswagen fails or is unable to complete vehicle repurchase (buy back) free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at |
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Compliance Recalls
Codes: 01D7 & 01D8
| Subject | Vehicle Build Status | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Release Date | October 29, 2019 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Affected Vehicles
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NOTE: Recalled vehicles will show one recall code: 01D7 or 01D8.
*Counts reflect overall recall population; some vehicles may have already been remedied under this action. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for remedy under this action. Elsa is the only valid campaign inquiry & verification source. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
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| Problem Description USA | Volkswagen has discovered that (i) certain vehicles with special internal manufacturing codes identifying the vehicles as vehicles built before the start of series production (“pre-series vehicles”) were sold without confirmation that they were built to Volkswagen’s series production standards and applicable regulatory requirements, and that documentation about their build status may be incomplete or could not be verified and (ii) documentation about possible modification(s) made to certain vehicles with special internal manufacturing codes identifying the vehicles as subject to internal use (“internal use vehicles”) during their internal use period may be incomplete or could not be verified.
The recalled vehicles differ from non-recalled vehicles in that they may contain non-standard components and/or the actual build status of the recalled population was not properly documented by Volkswagen. Due to the potential inclusion of non-standard components, missing documentation of the actual build status and unknown potential for modifications made during internal use, Volkswagen cannot specifically identify a safety risk. However, if a vehicle does not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury. |
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| Problem Description CANADA | Volkswagen has discovered that certain vehicles with special internal manufacturing codes identifying the vehicles as vehicles built before the start of series production (“pre-series vehicles”) were sold without confirmation that they were built to Volkswagen’s series production standards and applicable regulatory requirements, and that documentation about their build status may be incomplete or could not be verified. The recalled vehicles differ from non-recalled vehicles in that they may contain non-standard components and/or the actual build status of the recalled population was not properly documented by Volkswagen. Due to the potential inclusion of non-standard components, missing documentation of the actual build status and unknown potential for modifications made during internal use, Volkswagen cannot specifically identify a safety risk. However, if a vehicle does not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury. |
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| Recall Information |
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| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
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Customer Letter Example (USA) – COMPLIANCE RECALLS 01D7 & 01D8
This notice applies to your vehicle: <VIN>
| NHTSA: | 19V679 |
| Subject: | Compliance Recall <CODE> – Vehicle Build Status Certain 2007-2019 Model Year Volkswagen Vehicles |
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2007-2019 model year Volkswagen vehicles potentially fail to conform to Federal Motor Vehicle Safety Standards. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | Volkswagen has discovered that (i) certain vehicles with special internal manufacturing codes identifying the vehicles as vehicles built before the start of series production (“preseries vehicles”) were sold without confirmation that they were built to Volkswagen’s series production standards and applicable regulatory requirements, and that documentation about their build status may be incomplete or could not be verified and (ii) documentation about possible modification(s) made to certain vehicles with special internal manufacturing codes identifying the vehicles as subject to internal use (“internal use vehicles”) during their internal use period may be incomplete or could not be verified.
The recalled vehicles differ from non-recalled vehicles in that they may contain nonstandard components and/or the actual build status of the recalled population was not properly documented by Volkswagen. Due to the potential inclusion of non-standard components, missing documentation of the actual build status and unknown potential for modifications made during internal use, Volkswagen cannot specifically identify a safety risk. However, if a vehicle does not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury. |
| What we will do, and what you need to do. | The recall remedy available to you is vehicle repurchase (buy back). Volkswagen will work directly with you to complete the vehicle repurchase process, FREE of charge. Please contact Volkswagen Customer CARE at 800-893-5298 or reach out to us at www.vw.com/contactas soon as possible for more information and to begin the vehicle repurchase process. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Can we assist you further? | If Volkswagen fails or is unable to complete vehicle repurchase (buy back) free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. |
| Checking your vehicle for open Recalls and Service Campaigns | To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. |
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Customer Letter Example (CANADA) – COMPLIANCE RECALL 01D8
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
| Transport Canada Recall: | 2019-469 |
| Subject: | Compliance Recall 01D8 – Vehicle Build Status Certain 2007-2008 Model Year Volkswagen Vehicles |
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | Volkswagen has discovered that certain vehicles with special internal manufacturing codes identifying the vehicles as vehicles built before the start of series production (“pre-series vehicles”) were sold without confirmation that they were built to Volkswagen’s series production standards and applicable regulatory requirements, and that documentation about their build status may be incomplete or could not be verified.
The recalled vehicles differ from non-recalled vehicles in that they may contain nonstandard components and/or the actual build status of the recalled population was not properly documented by Volkswagen. Due to the potential inclusion of non-standard components, missing documentation of the actual build status and unknown potential for modifications made during internal use, Volkswagen cannot specifically identify a safety risk. However, if a vehicle does not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury. |
| What we will do, and what you need to do. | The recall remedy available to you is vehicle repurchase (buy back). Volkswagen will work directly with you to complete the vehicle repurchase process, FREE of charge.
Please contact Volkswagen Customer Relations at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca as soon as possible for more information and to begin the vehicle repurchase process. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. |
| Can we assist you further? | If Volkswagen fails or is unable to complete vehicle repurchase (buy back) free of charge within a reasonable time, please contact Customer Relations, Monday through |
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
VOLKSWAGEN DEALER COMMUNICATION – USA
Recall Remedy Available – Compliance Recalls 01D7 & 01D8 / Vehicle Build Status
| This notice is for: |
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| Date: | October 28, 2019 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Issue: | Volkswagen has discovered that (i) certain vehicles with special internal manufacturing codes identifying the vehicles as vehicles built before the start of series production (“preseries vehicles”) were sold without confirmation that they were built to Volkswagen’s series production standards and applicable regulatory requirements, and that documentation about their build status may be incomplete or could not be verified and (ii) documentation about possible modification(s) made to certain vehicles with special internal manufacturing codes identifying the vehicles as subject to internal use (“internal use vehicles”) during their internal use period may be incomplete or could not be verified.
The recalled vehicles differ from non-recalled vehicles in that they may contain nonstandard components and/or the actual build status of the recalled population was not properly documented by Volkswagen. Due to the potential inclusion of non-standard components, missing documentation of the actual build status and unknown potential for modifications made during internal use, Volkswagen cannot specifically identify a safety risk. |
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| Remedy: |
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| Affected Vehicles |
*Counts reflect overall recall population; some vehicles may have already been repurchased. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for remedy under this action. Elsa is the only valid campaign inquiry & verification source. |
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| Notes: | Owner mailing – November 2019
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE- |
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Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
01D7_01D8_DLR_LAUNCH_USA
VOLKSWAGEN DEALER COMMUNICATION – USA
Advance Notice – Compliance Recalls 01D7 & 01D8 / Vehicle Build Status
| This notice is for: |
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| Date: | October 03, 2019 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Issue: | Volkswagen has discovered that (i) certain vehicles with special internal manufacturing codes identifying the vehicles as vehicles built before the start of series production (“preseries vehicles”) were sold without confirmation that they were built to Volkswagen’s series production standards and applicable regulatory requirements, and that documentation about their build status may be incomplete or could not be verified and (ii) documentation about possible modification(s) made to certain vehicles with special internal manufacturing codes identifying the vehicles as subject to internal use (“internal use vehicles”) during their internal use period may be incomplete or could not be verified. The recalled vehicles differ from non-recalled vehicles in that they may contain nonstandard components and/or the actual build status of the recalled population was not properly documented by Volkswagen.
Due to the potential inclusion of non-standard components, missing documentation of the actual build status and unknown potential for modifications made during internal use, Volkswagen cannot specifically identify a safety risk. |
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| Remedy: |
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| Affected Vehicles |
*Counts reflect overall recall population; some vehicles may have already been remedied under this action. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for remedy under this action. Elsa is the only valid campaign inquiry & verification source. |
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| Notes: |
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE- |
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Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
01D7/01D8_DLR_ADV_USA
Form No. F_3.4_AHQ-CP-C_063 Rev. 1.0
To: Michelle Rice – NHTSA
Date: September 25, 2019
Subject: Volkswagen Safety Recall 0107/0108 Chronology
Dear Ms. Rice:
In conjunction with our recall filing today, Volkswagen is voluntarily submitting the chronology for the subject in this additional manner due to character limitations in the provided field for this information in the NHTSA Portal. Please see the chronology for this recall submission below.
May 09, 2018: Product Safety Committee of Volkswagen AG determines to recall certain internal use vehicles due to unknown actual vehicle configuration resulting from missing/incomplete documentation. The recall decision was not based on a confirmed safety risk but was based on the absence of documentation confirming compliance with applicable standards.
May 16, 2018: Volkswagen Group of America, Inc. notifies U.S. NHTSA of initial recall decision concerning internal use vehicles that had then been identified. (See NHTSA File No. 18V-329)
May 2018 – ongoing: For remaining vehicle cluster worldwide where status remained uncertain ongoing identification/tracing of VIN’s and single case evaluation. High complexity due to various hardware/software combinations. Each individual VIN of potentially affected vehicles had to be traced and actual vehicle configuration and any modifications during internal use had to be verified and evaluated.
End of November 2018: Report received of additional potentially affected vehicles that may have been sold to the US market. Reported VIN list contained contradictory data. Data contradictions could not be solved without further system analysis, so no conclusion on these cars was taken.
April 2019: As part of its ongoing investigation, and based on additional inquiries and analyses, Volkswagen AG requests that its subsidiary companies worldwide, including Volkswagen de Mexico S.A. de C.V. (“VW de Mexico”), conduct a further review and analysis of potential sales of pre-series and/or internal use vehicles.
May through September 2019: Intensive analysis and in-depth discussions with subsidiary companies worldwide occurs, during which data on potentially affected vehicles was traced, collected, evaluated.
September 11, 2019: Topic presented in VW and VW de Mexico Product Safety Committees. More details requested to determine worldwide scope of potentially affected vehicles.
September 18, 2019: Topic presented in VW and VW de Mexico Product Safety Committees where the decision to recall the affected vehicles in the United States and Canada was made. The recall decision was not based on a confirmed safety risk but was based on the fact that the actual vehicle configuration and compliance with applicable standard. Is unknown.
Christopher T. Sandvig
Director – Group Customer Protection
| TOPIC | TYPE | RECALL CODE | QUESTION | ANSWER |
| Compliance Recall | 01D8 | What vehicles are included in Compliance Recall 01D8? | Certain 2007-2019 MY Volkswagen vehicles. | |
| What is the concern for Compliance Recall 01D8? | Volkswagen has discovered that the recalled vehicles were preseries vehicles that were sold without confirmation that they were built to Volkswagen’s series production standards and applicable regulatory requirements, and that documentation about their build status may be incomplete or could not be verified. The recalled vehicles differ from non-recalled vehicles in that they may contain non-standard components and/or the actual build status of the recalled population was not properly documented by Volkswagen. Volkswagen is not aware of any accidents or injuries as a result of this issue.
Due to the potential inclusion of non-standard components, missing documentation of the actual build status and unknown potential for modifications made during internal use, Volkswagen cannot specifically identify a safety risk. |
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| What is the repair for Compliance Recall 01D8? | Vehicles affected by this recall cannot be repaired.
Because of this, Volkswagen has offered only a repurchase (buy back) program for this recall. Volkswagen will work directly with you to complete the vehicle repurchase (buy back) process as quickly as possible, FREE of charge. Please contact Volkswagen Customer CARE at 800-893-5298 or reach out to us at www.vw.com/contact as soon as possible. |
| TOPIC | TYPE | RECALL CODE | QUESTION | ANSWER |
| Compliance Recall | 01D7 | What vehicles are included in Compliance Recall 01D7? | Certain 2017 model year Volkswagen Passat vehicles. | |
| What is the concern for Compliance Recall 01D7? | Volkswagen has discovered that documentation about possible modification(s) made to the recalled internal use vehicles during their internal use period may be incomplete or could not be verified. The recalled vehicles differ from non-recalled vehicles in that they may contain non-standard components and/or the actual build status of the recalled population was not properly documented by Volkswagen. Volkswagen is not aware of any accidents or injuries as a result of this issue.
Due to the potential inclusion of non-standard components, missing documentation of the actual build status and unknown potential for modifications made during internal use, Volkswagen cannot specifically identify a safety risk. |
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| What is the repair for Compliance Recall 01D7? | Vehicles affected by this recall cannot be repaired.
Because of this, Volkswagen has offered only a repurchase (buy back) program for this recall. Volkswagen will work directly with you to complete the vehicle repurchase (buy back) process as quickly as possible, FREE of charge. Please contact Volkswagen Customer CARE at 800-893-5298 or reach out to us at www.vw.com/contact as soon as possible. |
22 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| VOLKSWAGEN | BEETLE | 2008-2010, 2012-2013 |
| VOLKSWAGEN | BEETLE CONVERTIBLE | 2008-2010, 2012-2013 |
| VOLKSWAGEN | GOLF SPORTWAGEN | 2015 |
| VOLKSWAGEN | JETTA | 2007-2009, 2011-2013, 2015, 2019 |
| VOLKSWAGEN | JETTA HYBRID | 2013 |
| VOLKSWAGEN | PASSAT | 2017 |
| VOLKSWAGEN | TIGUAN | 2018 |
16 Associated Documents
Remedy Instructions and TSB
RCRIT-19V679-0141.pdf 115.868KB
RCRIT-19V679-0141
ISSUED Owner Notification Letter(Part 577)
RCONL-19V679-7162.pdf 115.43KB
Recall 573 Report-Amendment 1
RCLRPT-19V679-2855.PDF 225.631KB
RCLRPT-19V679-2855
Recall Quarterly Report #1, 2019-4
RCLQRT-19V679-6428.PDF 211.149KB
RCLQRT-19V679-6428
Chronology
RMISC-19V679-9525.pdf 544.008KB
RMISC-19V679-9525
Non-Compliance Notice 573 Report
RCLRPT-19V679-8161.PDF 225.459KB
Recall Acknowledgement
RCAK-19V679-3995.pdf 244.169KB
RCAK-19V679-3995
FAQ
RMISC-19V679-9971.pdf 123.647KB
RMISC-19V679-9971
Manufacturer Notices(to Dealers,etc) – Date: October 03, 2019 Advance Notice – Compliance Recalls 01D7 & 01D8 / Vehicle Build Status
RCMN-19V679-3068.pdf 102.481KB
RCMN-19V679-3068
FAQ
RMISC-19V679-1853.pdf 125.07KB
RMISC-19V679-1853
Recall Quarterly Report #2, 2020-1
RCLQRT-19V679-2845.PDF 211.246KB
RCLQRT-19V679-2845
Manufacturer Notices(to Dealers,etc) – October 29, 2019 Vehicle Build Status
RCMN-19V679-2135.pdf 113.695KB
ISSUED Owner Notification Letter(Part 577) – 01D8
RCONL-19V679-2820.pdf 95.747KB
RCONL-19V679-2820
Manufacturer Notices(to Dealers,etc) – Date: October 28, 2019 Recall Remedy Available – Compliance Recalls 01D7 & 01D8 / Vehicle Build Status
RCMN-19V679-3715.pdf 226.066KB
RCMN-19V679-3715
ISSUED Owner Notification Letter(Part 577) – 01D7
RCONL-19V679-0413.pdf 32.743KB
RCONL-19V679-0413
Recall Quarterly Report #3, 2020-2
RCLQRT-19V679-8710.PDF 211.333KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V679&docType=RCL
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