Safety Recall Code: 66K8 – Rear Wheel Arch Trim – 2018-2019 Audi SQ5 & 2018-2020 Q5

October 16, 2019 NHTSA CAMPAIGN NUMBER: 19V737000

Wheel Arch Cover Trim May Detach

The detached trim may become a road hazard, increasing the risk of crash.

 

NHTSA Campaign Number: 19V737

Manufacturer Volkswagen Group of America, Inc.

Components STRUCTURE

Potential Number of Units Affected 174,278

 

Summary

Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi SQ5 and 2018-2020 Audi Q5 vehicles. The rear wheel arch cover trim may loosen and detach from the vehicle.

 

Remedy

Audi will notify owners, and dealers will replace the four clips securing the forward part of the rear wheel arch trim, free of charge. The recall is expected to begin November 1, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi’s number for this recall is 66K8.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Audi has a Recall


Safety Recall
Code: 66K8     

Subject Rear Wheel Arch Trim
Release Date October 22, 2019
Affected Vehicles
Country From Model Year To Model Year Vehicle
USA 2018 2019 SQ5
USA 2018 2020 Q5
CAN 2018 2019 SQ5
CAN 2018 2020 Q5

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description The cover trim for the rear wheel arches may become loose. If this happens, the trim may detach completely when driving, creating a road hazard and safety risk to others on the road.
Corrective Action Replace the four (4) clips securing the forward part of the rear wheel arch trim with new and different clips.
Precautions If the recall condition is present in the vehicle, a customer may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving. If either of these conditions are present, customers are advised to contact an authorized Audi dealer without delay to have the vehicle inspected/repaired.
Parts Information
Parts Control Type:
Upper Order Limit
Parts will be managed with a weekly Upper Order Limit. Please see Parts On Command (POC) for your Upper Order Limit quantity.
Initial Allocation:
YES
Dealers will be sent an initial allocation prior to customer notification. If no initial allocation was received, please reference the Repair Projection Tool (below) to view your potential VIN population.
Criteria Part Number Description Qty. per Vehicle Ordering Method
FY WHT-008-801 CLIP 4 UOL
FY 3C0-853-586 GROMMET 4 UOL

Repair Projection Tool (right click to open): Repair Projection Tool 66K8

Code Visibility On or about October 22, 2019, this campaign code will be applied to affected vehicles.
Owner Notification Owner notification will take place in November 2019. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Claim Entry Instructions

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

ü  U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.

ü  Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.

Service Number 66K8
Damage Code 0099
Parts Vendor Code 002
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark Clip as causal part*
Vehicle Wash/Loaner Do not claim wash/loaner under this action
Criteria I.D. FY
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Safety Recall 66K6 or 66K7 shows Open in ELSA:

Replace rear wheel arch trim clips in conjunction with Safety Recalls 66K6 or 66K7

Labor operation: 6645 49 99 10 T.U.

 

Quantity Part Number Description
4.00 WHT008801 Clip*
4.00 3C0853586 Grommet
  NOTE
 

Due to overlap with the 66K6 or 66K7, labor operation 6645 49 99 reflects only the additional time needed to perform the 66K8 repair.

-OR-

 

66K6 or 66K7 was previously completed (Closed in ELSA): Replace rear wheel arch trim clips

Labor operation: 6645 50 99 20 T.U.

 

Quantity Part Number Description
4.00 WHT008801 Clip*
4.00 3C0853586 Grommet

Customer Letter Example (USA)

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <VIN>

NHTSA: 19V737

Subject: Safety Recall 66K8 – Rear Wheel Arch Trim
Certain 2018-2019 Model Year Audi SQ5 and 2018-2020 Model Year Audi Q5

IMPORTANT! If you were previously notified about safety recall 66K6 or 66K7, please note that this letter is about a new safety recall (66K8) to address an additional safety issue with the rear wheel arch covers. To ensure your continued safety, all open recalls that apply to your vehicle should be completed without delay.

 

Dear Audi Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2019 model year Audi SQ5 and 2018-2020 model year Audi Q5 vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? The cover trim for the rear wheel arches may become loose. If this happens, the trim may detach completely when driving, creating a road hazard and safety risk to others on the road.
What will we do? To correct this defect, your authorized Audi dealer will replace the four (4) clips securing the forward part of the rear wheel arch trim with new and different clips. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Precautions you should take If the recall condition is present in the vehicle, you may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving. If either of these conditions are present, contact an authorized Audi dealer without delay to have the vehicle inspected/repaired.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).

If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection


Customer Letter Example  (CANADA)

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <MODEL YEAR> <BRAND> <CARLINE>, <VIN>

Transport Canada Recall: 2019-520

Subject: Safety Recall 66K8 – Rear Wheel Arch Trim
Certain 2018-2019 Model Year Audi SQ5 and 2018-2020 Model Year Audi Q5

IMPORTANT! If you were previously notified about safety recall 66K6 or 66K7, please note that this letter is about a new safety recall (66K8) to address an additional safety issue with the rear wheel arch covers. To ensure your continued safety, all open recalls that apply to your vehicle should be completed without delay.

Dear Audi Owner,

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? The cover trim for the rear wheel arches may become loose. If this happens, the trim may detach completely when driving, creating a road hazard and safety risk to others on the road.
What will we do? To correct this defect, your authorized Audi dealer will replace the four (4) clips securing the forward part of the rear wheel arch trim with new and different clips. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair.
Precautions you should take If the recall condition is present in the vehicle, you may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving. If either of these conditions are present, contact an authorized Audi dealer without delay to have the vehicle inspected/repaired.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection



5 Affected Products

Vehicles

MAKE MODEL YEAR
AUDI Q5 2018-2020
AUDI SQ5 2018-2019

3 Associated Documents

Recall Acknowledgement

RCAK-19V737-2019.pdf 284.294KB

Download (PDF, 278KB)


Defect Notice 573 Report

RCLRPT-19V737-6856.PDF 215.522KB

Download (PDF, 210KB)


Remedy Instructions and TSB

RCRIT-19V737-1501.pdf 399.541KB

Download (PDF, 390KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V737&docType=RCL



 


 

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Last update on 2019-10-24 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-10-24 / Affiliate links / Images from Amazon Product Advertising API

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