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October 16, 2019 NHTSA CAMPAIGN NUMBER: 19V737000
Wheel Arch Cover Trim May Detach
The detached trim may become a road hazard, increasing the risk of crash.
NHTSA Campaign Number: 19V737
Manufacturer Volkswagen
Group of America, Inc.
Components STRUCTURE
Potential Number of Units Affected 174,278
Summary
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi SQ5 and 2018-2020 Audi Q5 vehicles. The rear wheel arch cover trim may loosen and detach from the vehicle.
Remedy
Audi will notify owners, and dealers will replace the four clips securing the forward part of the rear wheel arch trim, free of charge. The recall began November 1, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi’s number for this recall is 66K8.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Audi has a Recall
Safety Recall
Code: 66K8
REVISION
| Subject | Rear Wheel Arch Trim | ||||||||||||||||||||||||||||||
| Release Date | October 24, 2019 | ||||||||||||||||||||||||||||||
| Revision summary | Claim entry instructions revised. | ||||||||||||||||||||||||||||||
| Affected Vehicles |
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
| ||||||||||||||||||||||||||||||
| Problem Description | The cover trim for the rear wheel arches may become loose. If this happens, the trim may detach completely when driving, creating a road hazard and safety risk to others on the road. | ||||||||||||||||||||||||||||||
| Corrective Action | Replace the four (4) clips securing the forward part of the rear wheel arch trim with new and different clips. | ||||||||||||||||||||||||||||||
| Precautions | If the recall condition is present in the vehicle, a customer may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving. If either of these conditions are present, customers are advised to contact an authorized Audi dealer without delay to have the vehicle inspected/repaired. | ||||||||||||||||||||||||||||||
| Parts Information |
Repair Projection Tool (right click to open): Repair Projection Tool 66K8 | ||||||||||||||||||||||||||||||
| Code Visibility | On or about October 22, 2019, this campaign code will be applied to affected vehicles. | ||||||||||||||||||||||||||||||
| Owner Notification | Owner notification will take place in November 2019. Owner letter examples are included in this bulletin for your reference. | ||||||||||||||||||||||||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. | ||||||||||||||||||||||||||||||
| Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
| |||||||||||||||||||||||||||||||
| Service Number | 66K8 | ||||||||||||||||||||||||||||||
| Damage Code | 0099 | ||||||||||||||||||||||||||||||
| Parts Vendor Code | 002 | ||||||||||||||||||||||||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | ||||||||||||||||||||||||||||||
| Causal Indicator | Mark Clip as causal part* | ||||||||||||||||||||||||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action | ||||||||||||||||||||||||||||||
| Criteria I.D. | FY | ||||||||||||||||||||||||||||||
|
| Safety Recall 66K6 or 66K7 shows AND 66K8 shows Open in ELSA:
Replace rear wheel arch trim clips in conjunction with Safety Recalls 66K6 or 66K7
-OR- 66K6 or 66K7 was previously completed (Closed in ELSA) AND/OR only Safety Recall 66K8 shows Open in ELSA: Replace rear wheel arch trim clips
| ||||||||||||||||||||||||||||||
Customer Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <VIN>
NHTSA: 19V737
| Subject: | Safety Recall 66K8 – Rear Wheel Arch Trim Certain 2018-2019 Model Year Audi SQ5 and 2018-2020 Model Year Audi Q5 |
IMPORTANT! If you were previously notified about safety recall 66K6 or 66K7, please note that this letter is about a new safety recall (66K8) to address an additional safety issue with the rear wheel arch covers. To ensure your continued safety, all open recalls that apply to your vehicle should be completed without delay.
Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2019 model year Audi SQ5 and 2018-2020 model year Audi Q5 vehicles. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | The cover trim for the rear wheel arches may become loose. If this happens, the trim may detach completely when driving, creating a road hazard and safety risk to others on the road. |
| What will we do? | To correct this defect, your authorized Audi dealer will replace the four (4) clips securing the forward part of the rear wheel arch trim with new and different clips. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| What should you do? | Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. |
| Precautions you should take | If the recall condition is present in the vehicle, you may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving. If either of these conditions are present, contact an authorized Audi dealer without delay to have the vehicle inspected/repaired. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Can we assist you further? | If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. |
| Checking your vehicle for open Recalls and Service Campaigns | To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). |
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
Customer Letter Example (CANADA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
Transport Canada Recall: 2019-520
| Subject: | Safety Recall 66K8 – Rear Wheel Arch Trim Certain 2018-2019 Model Year Audi SQ5 and 2018-2020 Model Year Audi Q5 |
IMPORTANT! If you were previously notified about safety recall 66K6 or 66K7, please note that this letter is about a new safety recall (66K8) to address an additional safety issue with the rear wheel arch covers. To ensure your continued safety, all open recalls that apply to your vehicle should be completed without delay.
Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | The cover trim for the rear wheel arches may become loose. If this happens, the trim may detach completely when driving, creating a road hazard and safety risk to others on the road. |
| What will we do? | To correct this defect, your authorized Audi dealer will replace the four (4) clips securing the forward part of the rear wheel arch trim with new and different clips. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| What should you do? | Please contact your authorized Audi dealer without delay to schedule this recall repair. |
| Precautions you should take | If the recall condition is present in the vehicle, you may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving. If either of these conditions are present, contact an authorized Audi dealer without delay to have the vehicle inspected/repaired. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. |
| Can we assist you further? | If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca. |
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
SEOCONTENT-START
Campaign Work Procedure 66K8 Safety Recall
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
Repair Overview
• Replace clips for lower wheel arch trim “cap” <arrow> on both left rear and right rear wheel arch trim.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
October 2019 66K8 Page 7 of 13
Required Parts
Criteria
Quantity
Part Number
Part Description
FY
4
3C0.853.586
Grommet
4
WHT.008.801
Clip
NOTE
The specified part numbers reflect the status at the start of this recall. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
Repair Instruction
Section A – Check for Previous Repair
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
• Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
October 2019 66K8 Page 8 of 13
Section B – Repair Procedure
• Unclip wheel arch trim “cap” by turning and pulling simultaneously.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
October 2019 66K8 Page 9 of 13
• Only unclip wheel arch trim up about a third of the way to the approximate area of <arrow>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
October 2019 66K8 Page 10 of 13
• Install/replace the two lowest grommets <arrows>.
Part Number
Part Description
3C0.853.586
Grommet
• Carefully hold the wheel arch away from the vehicle.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
October 2019 66K8 Page 11 of 13
• Remove the old blue clips by sliding them down in direction of <arrows>.
NOTE
Only the lowest two clips are being replaced.
• Install the new white clips in the opposite direction of removal.
Part Number
Part Description
WHT.008.801
Clip
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
October 2019 66K8 Page 12 of 13
• Verify that the black foam washers <arrow> are still installed on the remaining blue clips.
NOTE
Wheel arch trim shown removed for clarity.
• Reinstall wheel arch trim by pressing on wheel arch trim starting at the top <1> and working down toward the “cap” <6>.
• Repeat for other side.
Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
October 2019 66K8 Page 13 of 13
Section C – Campaign Completion Stamp
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
• Once the campaign has been completed, the technician should stamp the repair order.
• Stamps are available for ordering through the Compliance Label Ordering Portal.
• Proceed to Section D.
Section D – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada
SEOCONTENT-END
AUDI DEALER COMMUNICATION
Repair Available – Safety Recall 66K8 / Rear Wheel Arch Trim
| This notice is for: |
| |||||||||||||||||||||||||
| Date: | October 21, 2019 | |||||||||||||||||||||||||
| Issue: | The cover trim for the rear wheel arches may become loose. If this happens, the trim may detach completely when driving, creating a road hazard and safety risk to others on the road. | |||||||||||||||||||||||||
| Precautions | If the recall condition is present in the vehicle, a customer may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving. If either of these conditions are present, customers are advised to contact an authorized Audi dealer without delay to have the vehicle inspected/repaired. | |||||||||||||||||||||||||
| Repair: |
| |||||||||||||||||||||||||
| Parts Department: | Parts Control Type: Upper Order Limit. Parts will be managed with a weekly Upper Order Limit. Please see Parts On Command (POC) for your Upper Order Limit quantity.
Initial Allocation: YES. Dealers will be sent an initial allocation prior to customer notification. If no initial allocation was received, please reference the Repair Projection Tool (below) to view your potential VIN population. Please coordinate with your service department to ensure that parts are available for all scheduled appointments. | |||||||||||||||||||||||||
| Affected Vehicles |
*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
| |||||||||||||||||||||||||
| Notes: |
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
|
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
66K8_DLR_LAUNCH
5 Affected Products
Vehicles
10 Associated Documents
Recall Quarterly Report #1, 2019-4
RCLQRT-19V737-3051.PDF 211.156KB
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Recall Quarterly Report #2, 2020-1
RCLQRT-19V737-8585.PDF 211.263KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V737-2085.pdf 41.206KB
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ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-19V737-3831.pdf 51.767KB
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Manufacturer Notices(to Dealers,etc) – Audi Date: October 21, 2019 Repair Available – Safety Recall 66K8 / Rear Wheel Arch Trim
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Recall Acknowledgement
RCAK-19V737-2019.pdf 284.294KB
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Remedy Instructions and TSB
RCRIT-19V737-3857.pdf 399.875KB
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Defect Notice 573 Report
RCLRPT-19V737-6856.PDF 215.522KB
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Remedy Instructions and TSB
RCRIT-19V737-1501.pdf 399.541KB
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Recall Quarterly Report #3, 2020-2
RCLQRT-19V737-9332.PDF 211.357KB
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