Safety Recall 20BX / Fuel Tank Heat Shield Bracket – 2016-2019 Audi TT

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February 12, 2020 NHTSA CAMPAIGN NUMBER: 20V076000

Damaged Fuel Tank May Cause Fuel Leak

A damaged fuel tank may leak fuel, increasing the risk of a fire.

 

NHTSA Campaign Number: 20V076

Manufacturer Volkswagen Group of America, Inc.

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 8,572

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2019 Audi TT Roadster Quattro and TT Coupe Quattro vehicles. In the event of a crash, the fuel tank may become damaged by the fuel tank heat shield bracket .

 

Remedy

Volkswagen will notify owners, and dealers will install a protective cap on the fuel tank heat shield bracket, free of charge. The recall began March 19, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 20BX.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Audi has a Recall

 


Advance Notice – Safety Recall 20BX / Fuel Tank Heat Shield Bracket

This notice is for:
  • Dealer Principal
  • Service Manager
  • Warranty Administrator
  • General Manager
  • Parts Manager
  • Technicians
  • Sales Managers
  • Service Advisor

 

Date: February 27, 2020
Issue: In a frontal crash, the fuel tank could be damaged by a fuel tank heat shield bracket. Damage to the fuel tank may cause a fuel leak. Leaking fuel, in the presence of an ignition source, may lead to a fire.
Repair:
  • REPAIR NOT YET AVAILABLE
  • Check daily campaign open inventory report or OMD for affected vehicles in inventory
  • Repair every affected inventory vehicle before delivery to consumers.
Affected Vehicles  

Country Beginning

Model Year

Ending

Model Year

Vehicle Vehicle Count
USA 2016 2019 TT ROADSTER quattro TT COUPE quattro 8,572
CAN 2016 2019 TT ROADSTER quattro TT COUPE quattro 2,139

 

*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source.

Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. 

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

 

-END OF MESSAGE-

Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. 

 

Audi Customer Protection
20BX_DLR_ADV

 


Repair Available – Safety Recall 20BX / Fuel Tank Heat Shield Bracket

This notice is for:
  • Dealer Principal
  • Service Manager
  • Warranty Administrator
  • General Manager
  • Parts Manager
  • Technicians
  • Sales Managers
  • Service Advisor

 

Date: March 10, 2020
Issue: In a frontal crash, the fuel tank could be damaged by a fuel tank heat shield bracket. Damage to the fuel tank may cause a fuel leak. Leaking fuel, in the presence of an ignition source, may lead to a fire.
Repair:
  • REPAIR AVAILABLE – March 11, 2020 – Install a protective cap on the fuel tank heat shield bracket.
  • See ELSA/ServiceNet for complete repair & claiming instructions
  • Check daily campaign open inventory report or OMD for affected vehicles in inventory
  • Repair every affected inventory vehicle before delivery to consumers.
Parts Allocation: Dealers will be sent an initial allocation prior to customer notification.
Affected Vehicles
Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2016 2019 TT ROADSTER QUATTRO TT COUPE QUATTRO 8,572
CAN 2016 2019 TT ROADSTER QUATTRO TT COUPE QUATTRO 2,139

 

*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source.

 

Notes:
  • Schedule owner repairs immediately
  • Owner mailing – March 2020

IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. 

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

 

 

-END OF MESSAGE-

 

Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. 

 

Audi Customer Protection

20BX_DLR_LAUNCH

 


Safety Recall
Code: 20BX

 

Subject Fuel Tank Heat Shield Bracket
Release Date March 11, 2020
Affected Vehicles  

Country Beginning Model Year Ending Model Year Vehicle
USA 2016 2019 TT ROADSTER QUATTRO TT COUPE QUATTRO
CAN 2016 2019 TT ROADSTER QUATTRO TT COUPE QUATTRO

 

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description In a frontal crash, the fuel tank could be damaged by a fuel tank heat shield bracket. Damage to the fuel tank may cause a fuel leak. Leaking fuel, in the presence of an ignition source, may lead to a fire.
Corrective Action Install a protective cap on the fuel tank heat shield bracket.
Code Visibility On or about March 11, 2020, the campaign code will be applied to affected vehicles.
Owner  Notification Owner notification will take place in March 2020. Owner letter examples are included in this bulletin for your reference.

Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. 

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

 

Parts Information 

Parts Control Type:
VIN to Order 
If parts are needed to support a vehicle repair:

  • US Dealers – use AVA
  • CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order

 

Initial Allocation:
YES
Dealers will be sent an initial allocation prior to customer notification.  If no initial allocation was received, please reference the Repair Projection Tool (below) to view your potential VIN population.

 

Repair Projection Tool:
(right click to open)

 

Criteria Quantity Part Number P.O.C. Part Description Ordering Method
01 1 8S0-823-723-B Edging VIN to Order

 

Claim Entry Instructions

The labor times listed here may differ from the labor operations and labor times listed in ELSA.

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

  • U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
  • Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number 20BX
Damage Code 0099
Parts Vendor Code 002
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark Edging* as causal part
Vehicle Wash/Loaner Do not claim wash/loaner under this action
Criteria I.D. 01
Install rubber bumper “edging” onto bracket on left rear frame
LABOR

 

Labor Op Time Units Description
2010 23 99 25 Install edging
PARTS
Quantity Part Number Description
1.00 8S0823723B Edging*

 

 


Customer Letter Example (USA)

 

<MONTH YEAR>

 

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <MODEL YEAR> <BRAND> <CARLINE>, <VIN>

NHTSA: 20V076

Subject: Safety Recall 20BX – Fuel Tank Heat Shield Bracket

 

Dear Audi Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2016-2019 Audi TT Roadster quattro and TT Coupe quattro vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? In a frontal crash, the fuel tank could be damaged by a fuel tank heat shield bracket. Damage to the fuel tank may cause a fuel leak. Leaking fuel, in the presence of an ignition source, may lead to a fire.
What will we do? To correct this defect, your authorized Audi dealer will install a protective cap on the fuel tank heat shield bracket.  This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).

 

If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection


Customer Letter Example (Canada)

 

<MONTH YEAR>

 

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <MODEL YEAR> <BRAND> <CARLINE>, <VIN>

Transport Canada Recall: 2020-053

Subject: Safety Recall 20BX – Fuel Tank Heat Shield Bracket

 

Dear Audi Owner,

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? In a frontal crash, the fuel tank could be damaged by a fuel tank heat shield bracket. Damage to the fuel tank may cause a fuel leak. Leaking fuel, in the presence of an ignition source, may lead to a fire.
What will we do? To correct this defect, your authorized Audi dealer will install a protective cap on the fuel tank heat shield bracket.  This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.

 

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection

 


Repair Overview

  • Install rubber bumper “edging” <1> onto bracket located on the left rear frame.
 NOTE
  • These repair instructions may differ from the labor operations and labor times listed in ELSA.
  • Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
  • This procedure must be read in its entirety prior to performing the repair.
  • Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
  • Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
  • When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.

 

Repair Instruction

Section A – Check for Previous Repair

  • Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.

 

  • Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
  • Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.

Proceed to Section B

 

Section B – Repair Procedure

  • Raise vehicle and remove left rear wheel.
  • Locate bracket <1> located on the frame.

 

  • Install protective bumper “edging” <1> onto the bracket as shown.
    • The bumper must be fully seated onto the bracket.
    • If the bumper’s “grip” is too loose, it must be adjusted by pressing together in direction of <arrows>. o Spraying the bumper with soapy water will aid in installation.
  • Reinstall left rear wheel and torque lug bolts to 120 Nm.

Proceed to Section C. 

 

Section C – Campaign Completion Stamp

  • Once the campaign has been completed, the technician should stamp the repair order.
  • Stamps are available for ordering through the Compliance Label Ordering Portal.

Item#: AUD4927ENG

-OR-

Item # AUD4927FRE

 


4 Affected Products

Vehicle

MAKE MODEL YEAR
AUDI TT 2016-2019

 


11 Associated Documents

Defect Notice 573 Report

RCLRPT-20V076-9285.PDF 215.436KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V076-6400.pdf 196.055KB

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Recall Acknowledgement

RCAK-20V076-9613.pdf 250.375KB

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Remedy Instructions and TSB

RCRIT-20V076-4065.pdf 697.277KB

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Manufacturer Notices(to Dealers,etc)- Audi Dealer Launch Notice

RCMN-20V076-7707.pdf 199.374KB

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Owner Notification Letter(Part 577)

RCONL-20V076-4203.pdf 134.675KB

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Owner Notification Letter(Part 577)

RCONL-20V076-0784.pdf 158.182KB

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Recall Quarterly Report #1, 2020-1

RCLQRT-20V076-1328.PDF 211.143KB

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Recall Quarterly Report #2, 2020-2

RCLQRT-20V076-3816.PDF 211.249KB

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Recall Quarterly Report #3, 2020-3

RCLQRT-20V076-8135.PDF 211.449KB

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Recall Quarterly Report #4, 2020-4

RCLQRT-20V076-8936.PDF 211.449KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V076&docType=RCL

 


 

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