Safety Recall 69AL – Airbag Crash Sensors – 2018 Volkswagen Atlas

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January 31, 2020 NHTSA CAMPAIGN NUMBER: 20V057000

Incorrectly Manufactured Air Bag Sensor

In the event of a crash necessitating frontal air bag deployment, a delayed or disabled airbag deployment can increase the risk of injury.

 

NHTSA Campaign Number: 20V057

Manufacturer Volkswagen Group of America, Inc.

Components AIR BAGS

Potential Number of Units Affected 7

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Atlas vehicles. The vehicles may be equipped with an incorrectly manufactured air bag sensor, which can delay or disable air bag deployment when necessary.

 

Remedy

Volkswagen will notify owners, and dealers will replace the air bag crash sensor, free of charge. The recall began February 21, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 69AL.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Volkswagen has a Recall

 


Repair Available – Safety Recall 69AL / Airbag Crash Sensors

This notice is for:
  • Dealer Principal
  • Service Manager
  • Warranty Administrator
  • General Manager
  • Parts Manager
  • Technicians
  • Sales Managers
  • Service Consultant

 

Date: February 13, 2020
Issue: In a crash, it is possible that frontal airbag deployment may be delayed (or the frontal airbags may not deploy at all) due to potentially mis-built airbag crash sensor. This can increase the risk of injury to vehicle occupants in a crash.
Repair:
  • REPAIR AVAILABLE – February 14, 2020 – Replace airbag crash sensors
  • See ELSA/ServiceNet for complete repair & claiming instructions
  • Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
  • Repair every affected inventory vehicle before delivery to consumers.
Precautions The airbag warning light will come on if an airbag crash sensor failure is detected. Customers are advised: Do not ignore an illuminated airbag warning light. Contact an authorized Volkswagen dealer without delay and arrange to have the vehicle inspected/serviced.
Parts Department: Parts will be managed by Free Order
Affected Vehicles
Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2018 2018 ATLAS 7

 

*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source.

 

Notes:
  • Schedule owner repairs immediately
  • Owner mailing – March 2020

U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.

IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. 

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

 

-END OF MESSAGE-

 

Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. 

Volkswagen Customer Protection

 

69AL_DLR_LAUNCH

 


Safety Recall
Code: 69AL

Subject Airbag Crash Sensors
Release Date February 14, 2020
Affected Vehicles  

Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2018 2018 ATLAS 7

 

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description In a crash, it is possible that frontal airbag deployment may be delayed (or the frontal airbags may not deploy at all) due to potentially mis-built airbag crash sensors. This can increase the risk of injury to vehicle occupants in a crash.
Corrective Action Replace the airbag crash sensors.
Precautions The airbag warning light will come on if an airbag crash sensor failure is detected. Customers are advised: Do not ignore an illuminated airbag warning light. Contact an authorized Volkswagen dealer without delay and arrange to have the vehicle inspected/serviced.
Code Visibility On February 03, 2020, the campaign code was applied to affected vehicles.
Owner Notification Owner notification will take place in March 2020. An owner letter example is included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

 

Parts Information 

Parts Control Type: Free Order   Parts will be managed by Free Order

 

Initial Allocation: NO Due to the small number of affected vehicles, there will be no parts allocation.  Please reference the Repair Projection Tool (below) to view your potential VIN population.

 

Repair Projection Tool: (right click to open) See Pdf Bellow

 

Criteria Quantity Part Number P.O.C. Part Description Ordering Method
01 2 3Q0-959-651-A Sensor Free Order

 

NOTE
The specified part numbers reflect the status at the start of this recall. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.

 

Claim Entry Instructions 

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

  • U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  
Service Number 69AL
Damage Code 0099
Parts Vendor Code WWO
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark Sensor as causal part*
Vehicle Wash/Loaner Do not claim wash/loaner under this action

U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.

Criteria I.D. 01
  LABOR
Labor Op Time Units Description
6951 55 99 50 Replace driver front and passenger front airbag crash sensors and clear repair-related faults.
PARTS
Quantity Part Number Description
2.00 3Q0959651A Sensor*

 


Customer Letter Examples (USA)

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <MODEL YEAR> <BRAND> <CARLINE>, <VIN>

NHTSA: 20V057

Subject: Safety Recall 69AL – Airbag Crash Sensors

 

Dear Volkswagen Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2018 model year Volkswagen Atlas vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? In a crash, it is possible that frontal airbag deployment may be delayed (or the frontal airbags may not deploy at all) due to potentially mis-built airbag crash sensors. This can increase the risk of injury to vehicle occupants in a crash.
What will we do? To correct this defect, your authorized Volkswagen dealer will replace the airbag crash sensors.  This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Precautions you should take The airbag warning light will come on if an airbag crash sensor failure is detected. Do not ignore an illuminated airbag warning light. Contact an authorized Volkswagen dealer without delay and arrange to have the vehicle inspected/serviced.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.

 

If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   Sincerely,

Volkswagen Customer Protection

 


TOPIC TYPE RECALL CODE QUESTION ANSWER
Safety Recall 69AL What vehicles are included in Safety Recall 69AL?
What is the safety concern for Safety Recall 69AL? In a crash, it is possible that frontal airbag deployment may be delayed (or the frontal airbags may not deploy at all) due to potentially mis-built airbag crash sensors. This can increase the risk of injury to vehicle occupants in a crash.
What is the repair for Safety Recall 69AL? Your authorized Volkswagen dealer will replace the airbag crash sensors.
When will the repair for Safety Recall 69AL be available? Parts are available now and repairs have begun.  Please contact your local Volkswagen Dealership to schedule an appointment.  If you are not familiar with one, please click here to locate a Volkswagen Dealer near you.
Are there any precautions I should take because my vehicle is part of Safety Recall 69AL? The airbag warning light will come on if an airbag crash sensor failure is detected. Customers are advised: Do not ignore an illuminated airbag warning light.

Contact an authorized Volkswagen dealer without delay and arrange to have the vehicle inspected/serviced.

 



1 Affected Product

Vehicle

MAKE MODEL YEAR
VOLKSWAGEN ATLAS 2018

 


11 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-20V057-5638.pdf 244.434KB

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Remedy Instructions and TSB

RCRIT-20V057-6941.pdf 348.828KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V057-5883.pdf 108.87KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V057-6590.pdf 108.87KB

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Miscellaneous Document – Recall FAQ

RMISC-20V057-2332.pdf 122.187KB

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Recall Quarterly Report #1, 2020-1

RCLQRT-20V057-0116.PDF 211.137KB

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Defect Notice 573 Report

RCLRPT-20V057-5564.PDF 215.016KB

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Recall Acknowledgement – minor edit to add “frontal” in front of air bag in consequence section

RCAK-20V057-5484.pdf 289.375KB

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Recall Quarterly Report #2, 2020-2

RCLQRT-20V057-0198.PDF 211.236KB

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Recall Quarterly Report #3, 2020-3

RCLQRT-20V057-5121.PDF 211.319KB

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Recall Quarterly Report #4, 2020-4

RCLQRT-20V057-4847.PDF 211.42KB

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V057&docType=RCL

 


 

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  • 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
  • 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
  • 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
  • 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
SaleBestseller No. 9
BLCKTEC 430 Bluetooth OBD2 Scanner Diagnostic Tool - Car Code Reader for All Cars OBDII Compatible - Read & Clear Engine, ABS, SRS, Oil Light, & More - Subscription Free OBD App On iOS & Android
  • SIMPLIFYING CAR REPAIR - Our goal is to simplify your car repair process. Our device turns your smartphone into a powerful OBD2 scanner diagnostic tool, allowing you to quickly understand your vehicle's problem, view recommended fixes, and purchase the necessary parts for repair.
  • EXPERIENCE PROFESSIONAL DIAGNOSTICS - BLCKTEC's enhanced vehicle diagnostics gives you access to advanced features typically found only on high-end scanners. With our car code reader you can read and clear engine codes, ABS (brakes), SRS (airbags), TPMS codes, and many more.
  • RELIABLE AND ACCURATE RESULTS - Our car scanner utilizes the latest OBD2 technology to provide accurate and reliable diagnostic information, ensuring that you can trust the results you receive.
  • COMPATIBLE WITH A WIDE RANGE OF VEHICLES - Our bluetooth OBD2 scanner works with most vehicles made after 1996, including cars, trucks, and SUVs, making it a versatile tool for any DIYer.
  • USER-FRIENDLY APP - Our accompanying app is easy to use and navigate, with clear and concise information displayed in an easy-to-understand format. Available on IOS and Android.
Bestseller No. 10
MUCAR OBD2 Scanner Diagnostic Tool, Car Scanner with 6 Systems (ABS SRS ECM TCM BCM TPMS) and 7 Reset Services (Oil EPB SAS ETS TPMS ABS DF), Scan Tool for All Cars and Update Free Lifetime
  • 【Wifi Upgrade】- After you receive our products, for better product experience as well as car diagnositic, please connect to wifi/phone hotspot and accept or take the initiative to update APP operating system and car brand diagnostic software.
  • 【Professional 6 System Diagnosis】- This OBD2 scanner has the most commonly system: ABS, SRS, Transmission, Engine, BCM and TPMS, which offers solution to pinpoint troubles of your cars.
  • 【7 Most Useful Reset Services】- The car scanner can provides 7 hot maintenance reset: Oil EPB SAS ETS TPMS ABS DF. These powerful reset functions will make your car safer and more reliable.
  • 【5" Large HD Touchscreen】- This car diagnostic scanner is equipped with a 5" color HD touchscreen: Compared with other screens, the displayed data and charts will be clearer.
  • 【4 in 1 Live Data Display】- The car scanner tool shows live data of each control module by text or graphs, up to 4 parameters can be displayed at the same time. Test reports are easy to share and print.

Last update on 2024-04-07 / Affiliate links / Images from Amazon Product Advertising API

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