27H2 – Moisture May Enter Starter Generator – 2019-2020 Audi A6

March 19, 2020 NHTSA CAMPAIGN NUMBER: 20V153000

Moisture May Enter Starter Generator

A short circuit in the starter generator increases the risk of a fire.

 

NHTSA Campaign Number: 20V153

Manufacturer Volkswagen Group of America, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 5,471

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Audi A6 vehicles equipped with mild-hybrid technology and 2.0TFSI engines. Moisture may enter the starter generator and cause an electrical short circuit.

 

Remedy

Volkswagen will notify owners, and dealers will replace the starter generator, free of charge. The recall began by May 22, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 27H2.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Audi has a Recall


Safety Recall
Code: 27H2

Subject Starter Generator
Release Date May 19, 2020
Affected Vehicles
Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2019 2020 A6 5,471
CAN 2020 2020 A6 22

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem
Description
Moisture may enter the starter generator and lead to an electrical short circuit, which may result in smoldering or potentially a fire.
Corrective Action Replace the starter generator.
Precautions Customers are advised:

  • If you notice a burning or smoke odor when driving, contact your closest Audi dealer for assistance.
  • Park your vehicle outdoors if possible until the recall repair can be performed.
  • Do not wash the engine/engine compartment to help avoid moisture coming into contact with the starter generator.
Code Visibility On March 25, 2020, the campaign code was applied to affected vehicles.
Owner  Notification Owner notification will take place in May 2020. Owner letter examples are included in this bulletin for your reference.
Additional
Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

 

Parts Information

Parts Control Type:

VIN to Order

 

If parts are needed to support a vehicle repair:

  • US Dealers – use AVA
  • CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email ([email protected]vw.com), or chat/text with the VIN to order
Initial Allocation:

NO  

Due to the small number of affected vehicles there will be no parts allocation.  Please reference the Repair Projection Tool (below) to view your potential VIN population.
Repair Projection Tool: (right click to open)

           

Criteria Quantity Part Number P.O.C. Part Description Ordering Method
 

SN

 

1 06L-903-018-H Alternator VIN to Order
4 N  -107-655-01 Torx screw VIN to Order
4 N  -910-968-01 Bolt VIN to Order

 

 NOTE
The specified part numbers reflect the status at the start of this service action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.

 

 IMPORTANT PARTS RETURN INFORMATION
Removed starters must be returned to the designated inspection facility. Starters MUST be returned in their as removed from vehicle condition.

Requests for removed starters will be through the normal parts requests channels once the claim has reached approved status in SAGA. Please ensure the starter is returned for proper claim processing.

 

Claim Entry Instructions 

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

  • U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
  • Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number 27H2
Damage Code 0099
Parts Vendor Code 002
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark Alternator* as causal part
Vehicle Wash/Loaner Do not claim wash/loaner under this action
Criteria I.D. SN
  LABOR
Labor Op Time Units Description
2727 19 99 70 Replace starter generator
PARTS
Quantity Part Number Description
1.00 06L903018H Alternator*
4.00 N  10765501 Hexagonal socket head screw
4.00 N  91096801 Hexagon socket oval head bolt

Customer Letter Example (USA)

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <MODEL YEAR> <BRAND> <CARLINE>, <VIN>

NHTSA: 20V153

Subject: Safety Recall 27H2 – Starter Generator

 

Dear Audi Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2020 model year Audi A6 vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? Moisture may enter the starter generator and lead to an electrical short circuit, which may result in smoldering or potentially a fire.
What will we do? To correct this defect, your authorized Audi dealer will replace the starter generator.  This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Precautions you should take
  • If you notice a burning or smoke odor when driving, contact your closest Audi dealer for assistance.
  • Park your vehicle outdoors if possible until the recall repair can be performed.
  • Do not wash the engine/engine compartment to help avoid moisture coming into contact with the starter generator.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for open Recalls To check your vehicle’s eligibility for repair under this or any other recall/service campaign, and please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Service Campaigns  Vehicle Identification Number (VIN).

If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection


Customer Letter Example (Canada)

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <MODEL YEAR> <BRAND> <CARLINE>, <VIN>

Transport Canada Recall: 2020-104

Subject: Safety Recall 27H2 – Starter Generator

 

Dear Audi Owner,

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? Moisture may enter the starter generator and lead to an electrical short circuit, which may result in smoldering or potentially a fire.
What will we do? To correct this defect, your authorized Audi dealer will replace the starter generator.  This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair.
Precautions you should take
  • If you notice a burning or smoke odor when driving, contact your closest Audi dealer for assistance.
  • Park your vehicle outdoors if possible until the recall repair can be performed.
  • Do not wash the engine/engine compartment to help avoid moisture coming into contact with the starter generator.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from

8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection

 



Repair Available – Safety Recall 27H2 / Starter Generator

This notice is for
  • Dealer Principal
  • Service Manager
  • Warranty Administrator
  • General Manager
  • Parts Manager
  • Technicians
  • Sales Managers
  • Service Advisor
Date: May 18, 2020
Issue: Moisture may enter the starter generator and lead to an electrical short circuit. A short circuit in the starter generator may lead to smoldering or potentially a fire.
Repair:
  • REPAIR AVAILABLE – May 19, 2020 – Replace starter generator
  • See ELSA/ServiceNet for complete repair & claiming instructions
  • Check daily campaign open inventory report or OMD for affected vehicles in inventory
  • Repair every affected inventory vehicle before delivery to consumers.
Precautions  Customers are advised:

  • If you notice a burning or smoke odor when driving, contact your closest Audi dealer for assistance.
  • Park your vehicle outdoors if possible until the recall repair can be performed.
  • Do not wash the engine/engine compartment to help avoid moisture coming into contact with the starter generator.
Parts Allocation: Due to the small number of affected vehicles there will be no parts allocation. Please coordinate with your service department to ensure that parts are available for all scheduled appointments.
Affected Vehicles
Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2019 2020 A6 5,471
CAN 2020 2020 A6 22

*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source.

Notes:
  • Schedule owner repairs immediately
  • Owner mailing – May 2020
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

-END OF MESSAGE-

Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. 

 

Audi Customer Protection
27H2_DLR_LAUNCH

 


IMPORTANT SAFETY RECALL

 

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

 

This notice applies to your vehicle:

<VIN>
<MODELYEAR> <BRAND> <MODEL>

NHTSA: 20V153

Audi Recall: 27H2 – STARTER GENERATOR

 

INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE A recall repair is not yet available

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain Audi vehicles. Our records show that you are the owner of a vehicle affected by this action.

About this recall: Moisture may enter the starter generator and lead to an electrical short circuit, which may result in smoldering or potentially a fire.
What you should do:
  • If you notice a burning or smoke odor when driving, contact your closest Audi dealer for assistance.
  • Park your vehicle outdoors if possible until the recall repair can be performed.
  • Do not wash the engine/engine compartment to help avoid moisture coming into contact with the starter generator.
  • If you have any vehicle concerns, please reach out to your authorized Audi dealer or Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com for assistance.
A recall repair is not yet available. The recall repair is expected to be available in May 2020.  We will send another letter as soon as the recall work can be completed on your vehicle.

Your safety and that of your passengers is our highest priority, and we are working to make a recall repair available as soon as possible. We apologize for any inconvenience this letter may cause. Sincerely,

Audi Customer Protection

 

Audi of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326

If you should have any questions about this communication, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.

27H2 USA
Form No. F_3.4_AHQ-CP-C_018 Rev. 3.0

 


Advance Notice – Safety Recall 27H2 / Starter Generator

This notice is for:
  • Dealer Principal
  • Service Manager
  • Warranty Administrator
  • General Manager
  • Parts Manager
  • Technicians
  • Sales Managers
  • Service Advisor
Date: March 24, 2020
Issue: Moisture may enter the starter generator and lead to an electrical short circuit. A short circuit in the starter generator may lead to smoldering or potentially a fire.
Repair:
  • REPAIR NOT YET AVAILABLE
  • Check daily campaign open inventory report or OMD for affected vehicles in inventory
  • Repair every affected inventory vehicle before delivery to consumers.
Affected Vehicles
Country Beginning
Model
Year 
Ending
Model
Year 
Vehicle Vehicle
Count
USA 2019 2020 A6 5,471
CAN 2020 2020 A6 22

*Counts reflect overall recall population; some vehicles may have already been repaired. Check

Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source.

Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

-END OF MESSAGE-

 

Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. 

 

Audi Customer Protection
27H2_DLR_ADV

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
AUDI A6 2019-2020

11 Associated Documents

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V153-0191.pdf 133.819KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V153-5504.pdf 197.372KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V153-9642.pdf 113.232KB

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Remedy Instructions and TSB

RCRIT-20V153-0933.pdf 575KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V153-4057.pdf 192.153KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V153-2874.pdf 139.42KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V153-8089.pdf 162.351KB

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Defect Notice 573 Report

RCLRPT-20V153-1683.PDF 213.646KB

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Recall Acknowledgement

RCAK-20V153-7683.pdf 286.994KB

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Recall 573 Report-AMENDMENT 1

RCLRPT-20V153-3929.PDF 215.378KB

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Recall 573 Report-AMENDMENT 2

RCLRPT-20V153-8705.PDF 215.38KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V153&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above


 

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  • Works on both 6 Volts and 12 volts batteries
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CARTMAN 12V Car Battery & Alternator Tester - Test Battery Condition & Alternator Charging (LED Indication)
  • LED display indicates condition, for 12V battery only.
  • Alternator state check, battery state check, check before charge and overload display.
  • Alternator check : accelerate your engine to 2000 rpm when the green light is lit ,charging circuit is ok.
  • Battery check: indicate the percentage charging in the battery .
  • Charger check: when green light is lit, charging is complete.

Last update on 2020-07-12 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-07-12 / Affiliate links / Images from Amazon Product Advertising API

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