36A1 – Possible Loss of Steering Control – 2019 Audi Q8 & 2017-2019 Audi Q7

March 16, 2020 NHTSA CAMPAIGN NUMBER: 20V149000

Possible Loss of Steering Control

A sudden loss of loss of steering control may increase the risk of a crash.

 

NHTSA Campaign Number: 20V149

Manufacturer Volkswagen Group of America, Inc.

Components STEERING

Potential Number of Units Affected 229

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q8 and 2017-2019 Audi Q7 vehicles. The bolt connecting the steering shaft to the steering gear may loosen, possibly resulting in a loss of steering control.

 

Remedy

Volkswagen will notify owners, and Audi dealers will inspect and, if necessary, replace the steering shaft bolt, as necessary, free of charge. The recall began March 31, 2020. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen’s number for this recall is 36A1.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.


Safety Recall
Code: 36A1

Subject Steering Shaft Bolt
Release Date March 24, 2020
Affected Vehicles
Country Beginning
Model
Year
Ending
Model
Year
Vehicle Vehicle
Count
USA 2017 2019 Q7 226
USA 2019 2019 Q8 3
CAN 2017 2019 Q7 12

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description As a result of a manual rework process at the factory, the bolt connecting the steering shaft to the steering gear may not have been torqued properly. Because of this, it is possible for the bolt at the attachment point to loosen over time, causing the connection between the steering shaft and steering gear to loosen. If this happens, it can possibly lead to limited vehicle steering and possibly to a loss of steering control. A loss of steering control may result in a vehicle crash. Audi is not aware of any such cases in the field.
Corrective Action The bolt attaching the steering shaft to the steering gear will be inspected and, if necessary, replaced and torqued to factory specification.
Code Visibility On or about March 24, 2020, the campaign code will be applied to affected vehicles.
Owner
Notification
Owner notification will take place in March 2020. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new  motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered  by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply  with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles  in their inventory which are involved in a safety or compliance recall until the defect has been  remedied. 

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

 

Parts Information (if required)
Parts Control Type: Upper Order Limit   Parts will be managed with a weekly Upper Order Limit.  Please see Parts On Command (POC) for your Upper Order Limit quantity.
Initial Allocation:

NO  

Due to the small number of affected vehicles there will be no parts allocation.  Please reference the Repair Projection Tool (below) to view your potential VIN population.
Repair Projection Tool: (right click to open)

        

Criteria Quantity Part Number P.O.C. Part Description Ordering Method
L1 1 N  -105-184-05 Screw Upper Order Limit

 

 NOTE
The specified part numbers reflect the status at the start of this service action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.

 

Claim Entry Instructions 

The labor times listed here may differ from the labor operations and labor times listed in ELSA.

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

  • U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
  • Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number 36A1
Damage Code 0099
Parts Vendor Code 002
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark labor as causal
Vehicle Wash/Loaner Do not claim wash/loaner under this action
Criteria I.D. L1
  Check steering shaft bolt torque, bolt torqued properly, no replacement necessary
  LABOR
Labor Op Time Units Description
0183 00 99 50 Inspect steering shaft bolt
-OR- Check steering shaft bolt torque, bolt not torqued properly, bolt requires replacement
  LABOR
Labor Op Time Units Description
4816 02 99 50 Inspect and replace steering shaft bolt
PARTS
Quantity Part Number Description
1.00 N  10518405 Cylinder head screw with torx head

Customer Letter Example (USA)

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <MODEL YEAR> <BRAND> <CARLINE>, <VIN>

NHTSA: 20V149

Subject:
Safety Recall 36A1 – Steering Shaft Bolt
Certain 2017-2019 model year Audi Q7 and 2019 Audi Q8 

 

Dear Audi Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2017-2019 model year Audi Q7 and 2019 Audi Q8 vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? As a result of a manual rework process at the factory, the steering shaft may not have been attached properly to the steering gear. Because of this, it is possible for the bolt at the attachment point to loosen over time, causing the connection between the steering shaft and steering gear to loosen. If this happens, it can lead to limited vehicle steering and possibly to a loss of steering control. A loss of steering control may result in a vehicle crash.
What will we do? To correct this defect, your authorized Audi dealer will inspect the bolt attaching the steering shaft to the steering gear and, if necessary, replace it and torque to factory specification.

This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.

What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for open Recalls To check your vehicle’s eligibility for repair under this or any other recall/service campaign, and please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Service Campaigns  Vehicle Identification Number (VIN).

If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection


Customer Letter Example (Canada)

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <MODEL YEAR> <BRAND> <CARLINE>, <VIN>

Transport Canada Recall: 2020-102

Subject:
Safety Recall
36A1 – Steering Shaft Bolt
Certain 2017-2019 model year Audi Q7  

 

Dear Audi Owner,

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? As a result of a manual rework process at the factory, the steering shaft may not have been attached properly to the steering gear. Because of this, it is possible for the bolt at the attachment point to loosen over time, causing the connection between the steering shaft and steering gear to loosen. If this happens, it can lead to limited vehicle steering and possibly to a loss of steering control. A loss of steering control may result in a vehicle crash.
What will we do? To correct this defect, your authorized Audi dealer will inspect the bolt attaching the steering shaft to the steering gear and, if necessary, replace it and torque to factory specification.

This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.

What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection



Repair Available – Safety Recall 36A1 / Steering Shaft Bolt

This notice is for:
  • Dealer Principal
  • Service Manager
  • Warranty Administrator
  • General Manager
  • Parts Manager
  • Technicians
  • Sales Managers
  • Service Advisor
Date: March 23, 2020
Issue: As a result of a manual rework process at the factory, the bolt connecting the steering shaft to the steering gear may not have been torqued properly. Because of this, it is possible for the bolt at the attachment point to loosen over time, causing the connection between the steering shaft and steering gear to loosen. If this happens, it can possibly lead to limited vehicle steering and possibly to a loss of steering control. A loss of steering control may result in a vehicle crash. Audi is not aware of any such cases in the field.
Repair:
  • REPAIR AVAILABLE – March 24, 2020 – The bolt attaching the steering shaft to the steering gear will be inspected and, if necessary, replaced and torqued to factory specification.
  • See ELSA/ServiceNet for complete repair & claiming instructions
  • Check daily campaign open inventory report or OMD for affected vehicles in inventory
  • Repair every affected inventory vehicle before delivery to consumers.
Parts Allocation: Due to the small number of affected vehicles there will be no parts allocation
Affected Vehicles
Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2017 2019 Q7 226
USA 2019 2019 Q8 3
CAN 2017 2019 Q7 12

*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source.

Notes:
  • Schedule owner repairs immediately
  • Owner mailing – March 2020
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. 

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

-END OF MESSAGE-

Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. 

Audi Customer Protection
36A1_DLR_LAUNCH

 


4 Affected Products

Vehicles

MAKE MODEL YEAR
AUDI Q7 2017-2019
AUDI Q8 2019

8 Associated Documents

Recall Acknowledgement – Remedy editted

RCAK-20V149-8598.pdf 299.516KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [238.41 KB]


Remedy Instructions and TSB

RCRIT-20V149-2641.pdf 555.622KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [542.60 KB]


Manufacturer Notices(to Dealers,etc)

RCMN-20V149-4793.pdf 198.773KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [194.11 KB]


ISSUED Owner Notification Letter(Part 577)

RCONL-20V149-3753.pdf 162.044KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [158.25 KB]


ISSUED Owner Notification Letter(Part 577)

RCONL-20V149-3612.pdf 139.501KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [136.23 KB]


Recall Quarterly Report #1, 2020-1

RCLQRT-20V149-9612.PDF 211.134KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.19 KB]


Recall Acknowledgement – Remedy editted

RCAK-20V149-8598.pdf 299.516KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [238.41 KB]


Defect Notice 573 Report

RCLRPT-20V149-2573.PDF 238.74KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [233.14 KB]


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V149&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above


 

Bestseller No. 1
TEKTON 1/2 Inch Drive Click Torque Wrench (10-150 ft.-lb.) | 24335
  • Wrench emits click that can be heard and felt when the preset value is reached
  • High-contrast dual-range scale is easy to read, even in low light. Product Dimensions - 18.5 x 1.9 x 1.4 inch
  • Reversible ratchet head drives in both directions and measures torque in clockwise direction
  • Durable all-steel construction has no plastic parts to break or wear out
  • Ships pre-calibrated to +/- 4% accuracy and ready to use
Bestseller No. 2
EPAuto 1/2-inch Drive Click Torque Wrench, 10~150 ft./lb, 13.6~203.5 N/m
  • Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
  • Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
  • Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
  • Accessories included: 1/2" Drive 5" long Extension Bar and 1/2" Drive to 3/8" Drive Reducer
  • Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
SaleBestseller No. 3
LEXIVON 1/2-Inch Drive Click Torque Wrench 10~150 Ft-Lb/13.6~203.5 Nm (LX-183)
  • Highlighted yellow print dual-range scale is easy to read, even in low light
  • Reversible ratchet head drives in both directions and measures torque in clockwise direction
  • Durable all-steel construction has no plastic parts to break or wear out
  • Ships pre-calibrated to +/- 4% accuracy and ready to use
  • Calibration certificate with individual serial number included
SaleBestseller No. 4
Wheeler Firearms Accurizing Torque Wrench with Inch/Pounds Measurement, Bits and Storage Case for Scope Mounting, Gunsmithing and Maintenance
  • ACCURACY: +/- 2 in/lbs up to 40 in/lbs; 40 – 65 is +/- 5%
  • EASE OF USE: Apply, repeatable, accurate torque settings to scope rings, guard screws, windage screws and base screws, which aids in accuracy and decreases the opportunity for problems in the field
  • RELIABLE: Torque adjustment range from 10 in/lbs to 65 in/lbs
  • DURABLE: Bits are made of S2 tool steel and hardened to 56-58 Rockwell “C”
  • INCLUDES: 10 bits (hex to square adapter, #10 flat blade, #32 flat blade, #11 flat blade, 5/32 hex, 7/64 hex, 3/32 hex, T20 torx, T15 torx and Leupold specialty flat blade), ¼” socket and a convenient plastic storage case
SaleBestseller No. 5
TACKLIFE 3/8" Drive Click Torque Wrench Set, With 1/2" & 1/4" Adapters and an Extension Bar (10-80 ft.- lb./13.6-108.5 Nm) - HTW1A
  • ▲【ACCURACY】:Each torque wrench passed the calibration according to DIN-ISO-6789(international standard) within +/- 4%
  • ▲【HIGH QUALITY】:All steel construction make it lightweight and compact,plastic and rubber grips increase comfort,laser engraving dual-range scale improves numeral clarity
  • ▲【CLICK WRENCH】: A click, which can also be felt by the operator through the grip, warns when the required torque is reached
  • ▲【REVERSIBLE RATCHET】: Clockwise & Counter-clockwise suitable for restricted spaces,measures torque in clockwise direction
  • ▲【UPGRADED ACCESSORIES】:A good all around wrench come with 2.95-inch extension bar, and 1/2”&1/4”adapters
Bestseller No. 6
TEKTON 1/2 Inch Drive Click Torque Wrench (25-250 ft.-lb.) | 24340
  • Length : 26 inches;Width : 3 inches ;Height :2.5 inches
  • High-contrast dual-range scale is easy to read, even in low light
  • Reversible ratchet head drives in both directions and measures torque in clockwise direction
  • Durable all-steel construction has no plastic parts to break or wear out
  • Ships pre-calibrated to +/- 4% accuracy and ready to use
Bestseller No. 7
PRO BIKE TOOL 1/4 Inch Drive Click Torque Wrench Set – 2 to 20 Nm – Bicycle Maintenance Kit for Road & Mountain Bikes, Motorcycle Multitool - Includes Allen & Torx Sockets, Extension Bar & Storage Box
  • PRECISION TORQUE MEASUREMENT - Install components with calibrated precision - 2.0 to 20.0 Newton Meter torque range with micro adjustment to 0.1. Helps ensure that the fittings on your bike are tightened to the correct torque, and that clamping forces are distributed evenly across clamping surfaces. This helps prolong the life of high-performance components and prevents damage from over tightening. Ideal for use on stems, seat clamps, lever clamps, chain sets, rotors and headsets.
  • PEACE OF MIND PROTECT YOUR INVESTMENT – Over-tightening bolts can cause expensive damage to your bike. Applying too little torque can lead to bolts working loose or not doing their job. Our 1/4-inch drive dual-direction torque wrench driver removes the guesswork, making it easy to follow the manufacturer’s recommended settings. Each hand tool is shipped pre-calibration tested for accuracy, +/- 4% (clockwise) and +/- 6% (counter clockwise).
  • SAFE & EASY TO USE & READ – Smooth and precise operation. Spring loaded adjustment collar automatically ‘locks’ in place at the desired torque setting, ensuring it will not accidentally slip when being used. High-contrast Nm scale is easy to read. Wrench emits a ‘click’ that can be ‘heard and/or felt’ when the pre-set torque value is reached, alerting you to ‘stop’ applying force. IMPORTANT: At low Nm settings under 5 Nm the click can be ‘subtle’. Between 5 & 20 Nm the click will be stronger.
  • RIGHT TOOLS FOR THE JOB – Includes Hex: H2, H2.5, H3, H4, H5, H6, H8, H10. Torx: T10, T25, T30 socket / key set and 100mm extension bar for reaching concealed bolts. Bespoke protective molded case to keep the adjustable torque wrench and tool bits stored safely, also includes ‘storage’ section inside case to store bolts when using the wrench. Reversible 72-tooth ratchet head measures torque in clockwise and counter clockwise directions. Engage and release bit instalment button.
  • PROFESSIONAL QUALITY – Each hand tool is fully calibration tested for accuracy to ISO 6789-2:2017 and DIN EN ISO 6789-1:2017-07 requirements and test methods for design conformance testing, quality conformance testing and recalibration procedure. Includes individual certificate of calibration with each set. We are so confident about our high-quality wrenches that if you have any product issues, we’re very happy to either provide a Refund or a Replacement on your purchase!
SaleBestseller No. 8
TEKTON 3/8 Inch Drive Click Torque Wrench (10-80 ft.-lb.) | 24330
  • Includes: 1-pc. 3/8 in. drive torque wrench ; Includes storage case ; Includes product manual with torque conversion chart
  • Wrench emits a click that can be heard and felt when the preset value is reached
  • High-contrast dual-range scale is easy to read, even in low light
  • Reversible ratchet head drives in both directions and measures torque in clockwise direction
  • Durable all-steel construction has no plastic parts to break or wear out
Bestseller No. 9
EPAuto 1/4-Inch Drive Click Torque Wrench (20-200 in.-lb. / 2.26~22.6 Nm)
  • Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
  • Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
  • Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
  • Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
Bestseller No. 10
EPAuto 3/8-Inch Drive Click Torque Wrench (10-80 ft.-lb. / 13.6-108.5 Nm)
  • Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V)
  • Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
  • Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
  • Accessories included: 3/8" to 1/4" drive adapter , 3/8" to 1/2" drive adapter and 3/8" drive extension bar
  • Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.

Last update on 2020-07-13 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-07-13 / Affiliate links / Images from Amazon Product Advertising API

Leave A Comment

Your email address will not be published. Required fields are marked *

*

This site uses Akismet to reduce spam. Learn how your comment data is processed.