March 19, 2020 NHTSA CAMPAIGN NUMBER: 20V153000
Moisture May Enter Starter Generator
A short circuit in the starter generator increases the risk of a fire.
NHTSA Campaign Number: 20V153
Manufacturer Volkswagen
Group of America, Inc.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 5,471
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Audi A6 vehicles equipped with mild-hybrid technology and 2.0TFSI engines. Moisture may enter the starter generator and cause an electrical short circuit.
Remedy
Volkswagen will notify owners, and dealers will replace the starter generator, free of charge. The recall began by May 22, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 27H2.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Audi has a Recall
IMPORTANT SAFETY RECALL
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle:
<VIN>
<MODELYEAR> <BRAND> <MODEL>
NHTSA: 20V153
Audi Recall: 27H2 – STARTER GENERATOR
INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE A recall repair is not yet available
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain Audi vehicles. Our records show that you are the owner of a vehicle affected by this action.
| About this recall: | Moisture may enter the starter generator and lead to an electrical short circuit, which may result in smoldering or potentially a fire. |
| What you should do: |
|
| A recall repair is not yet available. | The recall repair is expected to be available in May 2020. We will send another letter as soon as the recall work can be completed on your vehicle. |
Your safety and that of your passengers is our highest priority, and we are working to make a recall repair available as soon as possible. We apologize for any inconvenience this letter may cause. Sincerely,
Audi Customer Protection
Audi of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326
If you should have any questions about this communication, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
27H2 USA
Form No. F_3.4_AHQ-CP-C_018 Rev. 3.0
Advance Notice – Safety Recall 27H2 / Starter Generator
| This notice is for: |
| |||||||||||||||
| Date: | March 24, 2020 | |||||||||||||||
| Issue: | Moisture may enter the starter generator and lead to an electrical short circuit. A short circuit in the starter generator may lead to smoldering or potentially a fire. | |||||||||||||||
| Repair: |
| |||||||||||||||
| Affected Vehicles |
*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. | |||||||||||||||
| Notes: |
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
27H2_DLR_ADV
Repair Available – Safety Recall 27H2 / Starter Generator
| This notice is for |
| |||||||||||||||
| Date: | May 18, 2020 | |||||||||||||||
| Issue: | Moisture may enter the starter generator and lead to an electrical short circuit. A short circuit in the starter generator may lead to smoldering or potentially a fire. | |||||||||||||||
| Repair: |
| |||||||||||||||
| Precautions | Customers are advised: | |||||||||||||||
| Parts Allocation: | Due to the small number of affected vehicles there will be no parts allocation. Please coordinate with your service department to ensure that parts are available for all scheduled appointments. | |||||||||||||||
| Affected Vehicles |
*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. | |||||||||||||||
| Notes: |
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
27H2_DLR_LAUNCH
Safety Recall
Code: 27H2
| Subject | Starter Generator | |||||||||||||||
| Release Date | May 19, 2020 | |||||||||||||||
| Affected Vehicles |
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
| |||||||||||||||
| Problem Description | Moisture may enter the starter generator and lead to an electrical short circuit, which may result in smoldering or potentially a fire. | |||||||||||||||
| Corrective Action | Replace the starter generator. | |||||||||||||||
| Precautions | Customers are advised: | |||||||||||||||
| Code Visibility | On March 25, 2020, the campaign code was applied to affected vehicles. | |||||||||||||||
| Owner Notification | Owner notification will take place in May 2020. Owner letter examples are included in this bulletin for your reference. | |||||||||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. |
Parts Information
| Parts Control Type:
VIN to Order
| If parts are needed to support a vehicle repair:
|
| Initial Allocation:
NO | Due to the small number of affected vehicles there will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. |
| Repair Projection Tool: (right click to open) |
| Criteria | Quantity | Part Number | P.O.C. Part Description | Ordering Method |
|
SN
| 1 | 06L-903-018-H | Alternator | VIN to Order |
| 4 | N -107-655-01 | Torx screw | VIN to Order | |
| 4 | N -910-968-01 | Bolt | VIN to Order |
| NOTE |
| The specified part numbers reflect the status at the start of this service action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. |
| IMPORTANT PARTS RETURN INFORMATION |
| Removed starters must be returned to the designated inspection facility. Starters MUST be returned in their as removed from vehicle condition.
Requests for removed starters will be through the normal parts requests channels once the claim has reached approved status in SAGA. Please ensure the starter is returned for proper claim processing. |
Claim Entry Instructions
| After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
| |||
| Service Number | 27H2 | ||
| Damage Code | 0099 | ||
| Parts Vendor Code | 002 | ||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | ||
| Causal Indicator | Mark Alternator* as causal part | ||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action | ||
| Criteria I.D. | SN | ||
| LABOR | |||
| Labor Op | Time Units | Description | |
| 2727 19 99 | 70 | Replace starter generator | |
| PARTS | |||
| Quantity | Part Number | Description | |
| 1.00 | 06L903018H | Alternator* | |
| 4.00 | N 10765501 | Hexagonal socket head screw | |
| 4.00 | N 91096801 | Hexagon socket oval head bolt | |
Customer Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
NHTSA: 20V153
Subject: Safety Recall 27H2 – Starter Generator
Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2020 model year Audi A6 vehicles. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | Moisture may enter the starter generator and lead to an electrical short circuit, which may result in smoldering or potentially a fire. |
| What will we do? | To correct this defect, your authorized Audi dealer will replace the starter generator. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| What should you do? | Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. |
| Precautions you should take | |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Can we assist you further? | If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. |
| Checking your vehicle for open Recalls | To check your vehicle’s eligibility for repair under this or any other recall/service campaign, and please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Service Campaigns Vehicle Identification Number (VIN). |
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
Customer Letter Example (Canada)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
Transport Canada Recall: 2020-104
Subject: Safety Recall 27H2 – Starter Generator
Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | Moisture may enter the starter generator and lead to an electrical short circuit, which may result in smoldering or potentially a fire. |
| What will we do? | To correct this defect, your authorized Audi dealer will replace the starter generator. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| What should you do? | Please contact your authorized Audi dealer without delay to schedule this recall repair. |
| Precautions you should take | |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. |
| Can we assist you further? | If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from
8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi |
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
SEOCONTENT-START
Repair Overview
Replace starter generator.
NOTE
These repair instructions may differ from the labor operations and labor times listed in ELSA.
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
This procedure must be read in its entirety prior to performing the repair.
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2020 27H2 Page 7 of 9
Required Tools
Digital Multimeter
Locking Pin
-T10060ARepair
Instruction
Section A – Check for Previous Repair
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy
with the repair order.
Confirm the Campaign/Action is open <arrow 1>.
If the status is closed, no further work is required.
Note the Applicable Criteria ID <arrow 2> for use
in determining the correct work to be done and
corresponding parts associated.
If multiple Campaign/Actions are open, they
should be performed in order of the Start date
<arrow 3>. The oldest should be performed first
(unless directed otherwise).
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2020 27H2 Page 8 of 9
Section B – Repair Procedure
WARNING
Refer to all warnings and cautions published in the
ELSA Repair Manual.
Disconnect the battery with ignition switched
off:
o See ELSA Repair Manual: Repair
manual > Electrical System >
Electrical Equipment > 27 Battery,
Starter, Generator, Cruise Control >
Battery > Battery, Disconnecting and
Connecting > Battery, Disconnecting
and Connecting
Remove ribbed belt from starter generator
pulley:
o See ELSA Repair Manual: Repair
manual > Engine > Servicing – 4-
Cylinder 2.0L 4V TFSI Engine (EA 888
Generation III) > 13 Crankshaft,
Cylinder Block > Cylinder Block, Belt
Pulley Side > Ribbed Belt, Removing
and Installing
Replace starter generator <6>:
o See ELSA Repair Manual: Repair
manual > Electrical System >
Electrical Equipment > 27 Battery,
Starter, Generator, Cruise Control >
Generator > Generator, Removing
and Installing > Starter Generator
C29, Removing and Installing,
Vehicles with 2.0L TFSI Engine (0K4)
o Replace bolts <5> and <10>.
Part Number Part Position
N -910-968-01 5
N -107-655-01 10
Proceed to Section C.
IMPORTANT PARTS RETURN INFORMATION
Starters will be requested for return and MUST be returned in their as removed from vehicle condition.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2020 27H2 Page 9 of 9
Section C – Campaign Completion Stamp
Item#: AUD4927ENG
-ORItem
# AUD4927FRE
Once the campaign has been completed,
the technician should stamp the repair
order.
Stamps are available for ordering through
the Compliance Label Ordering Portal.
Proceed to Section D.
Section D – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.
SEOCONTENT-END
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| AUDI | A6 | 2019-2020 |
14 Associated Documents
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V153-0191.pdf 133.819KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V153-5504.pdf 197.372KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V153-9642.pdf 113.232KB
Remedy Instructions and TSB
Recall 573 Report-AMENDMENT 1
RCLRPT-20V153-3929.PDF 215.378KB
Recall 573 Report-AMENDMENT 2
RCLRPT-20V153-8705.PDF 215.38KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V153-4057.pdf 192.153KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V153-2874.pdf 139.42KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V153-8089.pdf 162.351KB
Defect Notice 573 Report
RCLRPT-20V153-1683.PDF 213.646KB
Recall Acknowledgement
RCAK-20V153-7683.pdf 286.994KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V153-0187.PDF 211.25KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V153-7231.PDF 211.148KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V153-8693.PDF 211.335KB
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