September 16, 2020 NHTSA CAMPAIGN NUMBER: 20V561000
Vehicles that do not meet all regulatory requirements may have an increased risk of a crash or injury to vehicle occupants.
NHTSA Campaign Number: 20V561
Manufacturer Volkswagen Group of America, Inc.
Components UNKNOWN OR OTHER
Potential Number of Units Affected 23
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Golf R and Atlas, 2017 Golf Alltrack and E-Golf and 2016-2018 Passat vehicles. These internal use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Volkswagen will notify owners and will repurchase the vehicles. The recall began October 6, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01E9.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Compliance Recall - USA
|Subject||Vehicle Build Status|
|Release Date||October 01, 2020|
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.
|Problem Description||Volkswagen has determined that certain internal use vehicles were sold without confirmation that they were built to Volkswagen’s series production standards and applicable regulatory requirements, and that documentation about their build status may be incomplete or could not be verified. It is also possible that modification(s) were made to these vehicles during their internal use period for which documentation may be incomplete or could not be verified. Volkswagen is not aware of any accidents or injuries as a result of this issue.|
|Additional Information||Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.|
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
Customer Letter Example (USA)
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
Subject: Compliance Recall 01E9 – Vehicle Build Status
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2016-2018 model year Volkswagen vehicles potentially fail to conform to Federal Motor Vehicle Safety Standards. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
Volkswagen has determined that certain internal use vehicles were sold without confirmation that they were built to Volkswagen’s series production standards and applicable regulatory requirements, and that documentation about their build status may be incomplete or could not be verified. It is also possible that modification(s) were made to these vehicles during their internal use period for which documentation may be incomplete or could not be verified.
Due to the potential inclusion of non-standard components, missing documentation of the actual build status and unknown potential for modifications made during internal use, Volkswagen cannot specifically identify a safety risk. However, if a vehicle does not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
What we will do, and what you need to do.
The recall remedy available to you is vehicle repurchase (buy back). Volkswagen will work directly with you to complete the vehicle repurchase process, FREE of charge.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further?
If Volkswagen fails or is unable to complete vehicle repurchase (buy back) free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle for open Recalls and Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Volkswagen Customer Protection
<NOMBRE DEL CLIENTE>
<DIRECCIÓN DEL CLIENTE>
<CIUDAD ESTADO CÓDIGO POSTAL DEL CLIENTE>
El presente aviso corresponde a su vehículo: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
Asunto: Campaña de llamada a revisión por motivos de cumplimiento 01E9: estado de
fabricación del vehículo
Estimado(a) propietario(a) de un vehículo Volkswagen:
El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos
Motorizados de EE. UU. Volkswagen detectó que ciertos vehículos Volkswagen modelos 2016 a
2018 podrían no cumplir con las normas federales de seguridad de vehículos motorizados. Nuestros
registros indican que usted es propietario(a) de uno de los vehículos afectados por esta medida.
Volkswagen ha determinado que ciertos vehículos de uso interno se
vendieron sin confirmación de que se construyeron según las normas
de producción en serie de Volkswagen y los requisitos regulatorios
aplicables, y que la documentación sobre su estado de fabricación
puede estar incompleta o no se pudo verificar. También es posible que
se hayan realizado modificaciones a estos vehículos durante su período
de uso interno y que su documentación pueda estar incompleta o no se
haya podido verificar.
Debido a la posible inclusión de componentes no estándares, la falta de
documentación del estado real de fabricación y el desconocimiento
acerca de las modificaciones realizadas durante el uso interno,
Volkswagen no puede identificar de manera específica un riesgo de
seguridad. Sin embargo, si un vehículo no cumple con todos los
requisitos reglamentarios, podría haber un mayor riesgo de choques,
incendios o lesiones.
Lo que haremos y lo
que usted debe hacer
La solución de la campaña de llamada a revisión disponible para usted
es la recompra de vehículos (modalidad de rescate). Volkswagen
trabajará directamente con usted para completar el proceso de
recompra del vehículo de forma GRATUITA.
Llame al Centro de atención al cliente de Volkswagen al 800-893-5298
o escríbanos en www.vw.com/contact tan pronto como pueda para
solicitar más información e iniciar el proceso de recompra del vehículo.
Formulario No. F_3.4_AHQ-CP-C_060 Rev.2.0 01E9 EE. UU.
CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE
Vehículos rentados y
cambios de dirección
Si usted es el arrendador y propietario registrado del vehículo
identificado en esta campaña, la ley exige que reenvíe esta carta de
inmediato al arrendatario por correo de primera clase en el plazo de
diez (10) días a partir de su recepción. Si cambió de dirección o vendió
el vehículo, complete la tarjeta prepagada de respuesta del propietario
adjunta y envíenosla para que podamos actualizar nuestros registros.
¿De qué otra forma
Si Volkswagen no puede o no está en condiciones de completar la
recompra (rescate) del vehículo de manera gratuita y dentro de un plazo
razonable o si tiene alguna pregunta sobre esta notificación, póngase
en contacto con nosotros utilizando su medio de comunicación preferido
en www.vw.com/contact o por teléfono al 800-893-5298.
campañas de llamada a
revisión o de servicio
vigentes para su
Si desea comprobar la elegibilidad de su vehículo para una reparación
en el marco de esta o de cualquier otra campaña de llamada a revisión
o de servicio, visite www.vw.com/owners/recalls e ingrese el número de
identificación del vehículo (VIN) en la herramienta Recall/Service
Campaign Lookup (Búsqueda de campañas de llamada a revisión o de
Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC
20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-
4236 (TTY: 1-800-424-9153), o ingresar a http://www.safercar.gov.
Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; no obstante,
hemos tomado medidas para garantizar su seguridad y su continua satisfacción con el vehículo.
Defensa del Consumidor de Volkswagen
VOLKSWAGEN DEALER COMMUNICATION - USA
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 01E9_DLR_LAUNCH
Repair Available – Compliance Recall 01E9 / Vehicle Build Status
This notice is for: Dealer Principal
Date: September 30, 2020
Issue: Volkswagen has determined that certain internal use vehicles were sold without confirmation
that they were built to Volkswagen’s series production standards and applicable regulatory
requirements, and that documentation about their build status may be incomplete or could
not be verified. It is also possible that modification(s) were made to these vehicles during
their internal use period for which documentation may be incomplete or could not be verified.
Volkswagen is not aware of any accidents or injuries as a result of this issue.
Repair: REMEDY AVAILABLE – October 01, 2020 / Vehicle repurchase (buy back) program.
See ELSA/ServiceNet for complete repair & claiming instructions
Check both the daily Campaign Open Inventory report and OMD for affected vehicles
in inventory. Verify OPEN status in ELSA on the day of repair.
Parts Department: No parts required – vehicle repurchase (buy back) program only.
Affected Vehicles Country Beginning
Year Vehicle Vehicle
USA 2018 2018 ATLAS 6
USA 2017 2017 E‐GOLF 2
USA 2018 2018 GOLF 1
USA 2017 2017 GOLF ALLTRACK 2
USA 2016 2018 PASSAT 12
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen
in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign
inquiry & verification source.
Notes: Owner mailing – October 2020
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may
be covered under the Alternate Transportation Program. Please refer to the Volkswagen
Warranty Policy and Procedures Manual for loaner claims information and reimbursement
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor
vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this
notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers
must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable
Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
-END OF MESSAGE
7 Affected Products
10 Associated Documents
ISSUED Owner Notification Letter(Part 577) - 01E9_VW CustomerRCONL-20V561-6575
ISSUED Owner Notification Letter(Part 577) - 01E9_VW Customer PRI
Recall Quarterly Report #2, 2021-1RCLQRT-20V561-9572
Manufacturer Notices(to Dealers,etc) - Date: September 30, 2020 Repair Available – Compliance Recall 01E9 / Vehicle Build Status
Remedy Instructions and TSB
Recall Quarterly Report #1, 2020-4RCLQRT-20V561-4237
Noncompliance Notice 573 Report
Recall Quarterly Report #3, 2021-2RCLQRT-20V561-7903
Recall Quarterly Report #4, 2021-3RCLQRT-20V561-7525
Latest Recalls Documents
For the most up to date documents from NHTSA for this Recall, click the lick above
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- [Full OBDII Functions Code Reader]----LAUNCH CRP123 scan tool supports all 10 modes of OBDII standard to ensure complete, accurate, system diagnosis. Read and Clear DTCs, do smog tests , I/M readiness and O2 sensor tests, Mode 06 EVAP system test, Mode 08 on-board test component test. And OBDII Code lookup tool and acronym database to assist and speed diagnosis and repair time.
- [Live Data Graphing + Read/Record/Playback Data stream + Lifetime Free Update] Live Data Graphing ,more intuitive to know your vehicle’s problem. Large size Color Screen; Print Function; Print the diagnose result easily; With user manual and register & update tutorial video uploaded in the link by us, you can look up it anytime by ONE-CLICK. Lifetime free update by windows.
- [Extensive Vehicle Coverage + 9 Languages]----The LAUNCH CRP123 reads data from ENGINE, TRANSMISSION, ABS and SRS systems from Asian, US and European manufacturers. Coverage includes Suzuki, Honda, Mitsubishi, Nissan, Toyota, Mazda, Hyundai, Kia, Subaru, Infiniti, Lexus, Acura, Isuzu, Ford, GM, Chrysler, Benz, BMW, VW, Opel, Volvo, Fiat, Land Rover, Seat, Skoda, Audi, Porsche, Saab, Jaguar and many others. Support 9 different languages.
- 🚕Creator C110 BMW Code Reader V6.0 supports BMW between 2000 to 2013 years.When purchasing, please carefully refer to the list of models in Figure 4.
- 🚕Function inculde read trouble codes, clear trouble codes, displays live data stream, clear adapation and vehicle infromation.
- 🚕Supports BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 series, 8 series, X series, Z series and Mini.【Note】Before you buy, please carefully check whether the vehicle coverage of picture 4 is suitable for your vehicle model.
- 🚕C110 Read trouble codes, clear trouble codes, displays live data stream, Clear adaptation and vehicle version information.
Last update on 2022-01-27 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2022-01-27 / Affiliate links / Images from Amazon Product Advertising API