Compliance Recall – USA Code: 01E9 – Vehicle Build Status – 2018 Volkswagen Golf R & Atlas, 2017 Golf Alltrack & E-Golf & 2016-2018 Passat

September 16, 2020 NHTSA CAMPAIGN NUMBER: 20V561000

Modifications to Vehicles Made Them Noncompliant

Vehicles that do not meet all regulatory requirements may have an increased risk of a crash or injury to vehicle occupants.

 

NHTSA Campaign Number: 20V561

Manufacturer Volkswagen Group of America, Inc.

Components UNKNOWN OR OTHER

Potential Number of Units Affected 23

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Golf R and Atlas, 2017 Golf Alltrack and E-Golf and 2016-2018 Passat vehicles. These internal use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.

 

Remedy

Volkswagen will notify owners and will repurchase the vehicles. The recall began October 6, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 01E9.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Volkswagen has a Recall

 


Compliance Recall – USA
Code: 01E9


Subject Vehicle Build Status
Release Date October 01, 2020
Affected Vehicles
Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2018 2018 ATLAS 6
USA 2017 2017 E-GOLF 2
USA 2018 2018 GOLF 1
USA 2017 2017 GOLF ALLTRACK 2
USA 2016 2018 PASSAT 12

 

Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.

  • Campaign status must show “open.”
  • If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description Volkswagen has determined that certain internal use vehicles were sold without confirmation that they were built to Volkswagen’s series production standards and applicable regulatory requirements, and that documentation about their build status may be incomplete or could not be verified. It is also possible that modification(s) were made to these vehicles during their internal use period for which documentation may be incomplete or could not be verified. Volkswagen is not aware of any accidents or injuries as a result of this issue.
Recall Information
Code Visibility On October 01, 2020, the recall code 01E9 will be applied to all affected vehicles.
Recall Remedy

& Owner Notification

Vehicle repurchase (buy back) program.

Volkswagen CARE/Customer Relations teams will work directly with affected owners to complete the vehicle repurchase process as quickly as possible, FREE of charge.

Dealers will not enter claims under this recall code.

Owner notification will take place in October 2020. An owner letter example is included in this bulletin for your reference.

Questions? Do not contact Warranty if you or your customers have questions. Instead, please direct all inquiries to Volkswagen Customer CARE at 800-893-5298.

 

Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.

Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

 


Customer Letter Example (USA)

 

<MONTH YEAR>

 

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>

NHTSA: 20V561

Subject: Compliance Recall 01E9 – Vehicle Build Status

 

Dear Volkswagen Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2016-2018 model year Volkswagen vehicles potentially fail to conform to Federal Motor Vehicle Safety Standards. Our records show that you are the owner of a vehicle affected by this action.

What is the issue?

Volkswagen has determined that certain internal use vehicles were sold without confirmation that they were built to Volkswagen’s series production standards and applicable regulatory requirements, and that documentation about their build status may be incomplete or could not be verified. It is also possible that modification(s) were made to these vehicles during their internal use period for which documentation may be incomplete or could not be verified.

Due to the potential inclusion of non-standard components, missing documentation of the actual build status and unknown potential for modifications made during internal use, Volkswagen cannot specifically identify a safety risk. However, if a vehicle does not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

 

What we will do, and what you need to do.

The recall remedy available to you is vehicle repurchase (buy back). Volkswagen will work directly with you to complete the vehicle repurchase process, FREE of charge.

Please contact Volkswagen Customer CARE at 800-893-5298 or reach out to us at www.vw.com/contact as soon as possible for more information and to begin the vehicle repurchase process.

 

Lease vehicles and address changes

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.

 

Can we assist you further?

If Volkswagen fails or is unable to complete vehicle repurchase (buy back) free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.

 

Checking your vehicle for open Recalls and Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.

If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.

Sincerely,

Volkswagen Customer Protection

 


 

 


7 Affected Products

Vehicles

MAKE MODEL YEAR
VOLKSWAGEN ATLAS 2018
VOLKSWAGEN EGOLF 2017
VOLKSWAGEN GOLF ALLTRACK 2017
VOLKSWAGEN GOLF R 2018
VOLKSWAGEN PASSAT 2016-2018

 


10 Associated Documents

ISSUED Owner Notification Letter(Part 577) – 01E9_VW Customer

RCONL-20V561-6575.pdf 97.207KB

RCONL-20V561-6575

 


ISSUED Owner Notification Letter(Part 577) – 01E9_VW Customer PRI

RCONL-20V561-8339.pdf 108.77KB

RCONL-20V561-8339

 


Recall Quarterly Report #2, 2021-1

RCLQRT-20V561-9572.PDF 211.248KB

RCLQRT-20V561-9572

 


Manufacturer Notices(to Dealers,etc) – Date: September 30, 2020 Repair Available – Compliance Recall 01E9 / Vehicle Build Status

RCMN-20V561-9556.pdf 196.157KB

RCMN-20V561-9556

 


Remedy Instructions and TSB

RCRIT-20V561-4668.pdf 241.003KB

RCRIT-20V561-4668

 


Recall Quarterly Report #1, 2020-4

RCLQRT-20V561-4237.PDF 211.147KB

RCLQRT-20V561-4237

 


Noncompliance Notice 573 Report

RCLRPT-20V561-9785.PDF 217.82KB

RCLRPT-20V561-9785

 


Recall Quarterly Report #3, 2021-2

RCLQRT-20V561-7903.PDF 211.322KB

RCLQRT-20V561-7903

 


Recall Acknowledgement

RCAK-20V561-5694.pdf 244.035KB

RCAK-20V561-5694

 


Recall Quarterly Report #4, 2021-3

RCLQRT-20V561-7525.PDF 211.428KB

RCLQRT-20V561-7525

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V561&docType=RCL

 


 

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  • 🚙【2023 Upgraded Version of AL319/ AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel AL519, ML519, AL319, MS309. This Auel AL619 OBD2 scanner can scan ABS & SRS modules and supports Full 10 Modes of OBDII Functions with Enhanced Mode 6 on Worldwide Vehicles to read/ erase codes and turn off the MIL, reset ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and get your vehicle ready for the annual test.
  • 🚙【Accurate ABS/SRS Diagnostic】If you accidentally trigger an ABS light or airbag light, AL619 can tell you what is making them on. AL619 scan tool can perform ABS/SRS diagnostic to get ABS/SRS codes to quickly locate the problem areas, replace bad parts or make repairs, clear the codes and turn off the warning lights. NOTE: ABS SRS Scan does NOT work on vehicles after 2015, and functions are not universal. Please send VIN number to 🚘auteldirect @ outlook. com🚘 to check compatibility.
  • 🚙【Full OBD2 Functions & Numerous DTC Lookup】Only a scanner equipped with full OBD2 capability will help you most effectively! AL619 scanner can perform ALL 10 modes of OBD2 tests on vehicles to check emission-related conditions, including: read code, clear code, view live data, freeze frame data, vehicle info, check I/M readiness status, O2 monitor test, on-board monitor test, EVAP leak test, modules present. Built-in DTC Library can directly search DTC meaning, no need to google or guess it.
  • 🚙【Accurate Read & Clear DTCs】Getting diagnostic codes(DTCs) is necessary before repairs if you don't want to be ripped off. AL619 can read codes and clear codes, helping you save trouble:1)before repairs, locate issues and decide whether to fix them yourself or go to a mechanic; 2)after repairs, make sure the issues have been fixed; 3) clear occasional fault codes, turn off CEL or MIL, and get car back to normal.
  • 🚙【Turn Off CEL & Smog Check】The Check Engine Light is always annoying you, most of the time because of a little thing like a loose gas cap, isn't it? With AL619 scan tool, you can read code to quickly find out why the check engine light is on and reset it. Don’t waste money on a failed smog test! AL619 can retrieve I/M Readiness status to make sure OBD2 monitors on your car are “Ready”, monitors like misfire, fuel, catalyst, O2 sensors, EVAP, etc, to help you pass the annual smog check.

Last update on 2023-01-12 / Affiliate links / Images from Amazon Product Advertising API

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