Safety Recall Code: 44Q5 – Continental Tires – 2020-2021 Volkswagen Atlas

Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action.  ELSA is the only valid campaign inquiry & verification source. 

• Campaign status must show “open.”
• If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.

When scheduling this repair, dealers must advise customers to bring all tire sets associated with the vehicle (For example, if snow tires were installed, customers should bring the other tire set as well).

Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.  

Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

• U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
• Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure.   

Unsold vehicle: 7 90

U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.

Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility.

If a tire requires replacement, the reimbursement of the tire, mounting, balancing and handling will be handled by the dealer’s tire vendor, distributor or Representative of the Tire Manufacturer.

IMPORTANT!  Please bring all sets of tires associated with your vehicle to your recall appointment. For example, if you currently have snow tires installed, please bring the tires that were removed with you. 

IMPORTANT!  Please bring all sets of tires associated with your vehicle to your recall appointment. For example, if you currently have snow tires installed, please bring the tires that were removed with you. 

• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.

If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first.

Mold number example 1:

In example 1, the mold number is preceded by an “S-“ (S- 421921).

Mold number example 2:

Some molds do not have the “S-“ and these mold numbers would be as shown in the example 2 picture, (228723). In both cases, use the mold number on the right in the parentheses.

Anyone needing assistance in finding the mold number, please contact CTA Customer Relations toll-free number 1-888-799-2168.

• REPAIR AVAILABLE – November 18, 2020 / Inspect and, if necessary, replace affected tire(s).
• When scheduling this repair, dealers must advise customers to bring all tire sets associated with the vehicle (For example, if snow tires were installed, customers should bring the other tire set as well).
• See ELSA/ServiceNet for complete repair & claiming instructions
• Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
• Repair every affected inventory vehicle before delivery to consumers.

*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source.

• Schedule owner repairs immediately
• Owner mailing – November/December 2020

U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.

Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility.

IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.