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November 13, 2020 NHTSA CAMPAIGN NUMBER: 20V702000
Over cured tires can result in a sidewall break causing a sudden loss of air pressure or the tread separating from the tire. Both conditions increase the risk of a crash.
NHTSA Campaign Number: 20V702
Manufacturer Volkswagen Group of America, Inc.
Components TIRES
Potential Number of Units Affected 760
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Atlas Cross Sport and 2021 Atlas vehicles equipped with Continental Cross Contact LX Sport tires, size 255/50 R 20 105 T. The tires may have been over cured.
Remedy
Volkswagen will notify owners, and dealers will inspect DOT date code and mold number on the vehicle’s tires to see if they are affected, replacing them as necessary, free of charge. The recall began November 30, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 44Q5.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
Safety Recall
Code: 44Q5
| Subject | Continental Tires | |||||||||||||||||||||||||
| Release Date | November 18, 2020 | |||||||||||||||||||||||||
| Affected Vehicles |
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.
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| Problem Description | The potentially affected tires may experience a carcass break in the sidewall with sudden air loss, or could develop a belt edge separation that could lead to a partial or full tread/belt loss. Sudden loss of tire air pressure without warning may cause loss of vehicle control, increasing the risk of a crash.
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| Corrective Action | Inspect and, if necessary, replace affected tire(s).
When scheduling this repair, dealers must advise customers to bring all tire sets associated with the vehicle (For example, if snow tires were installed, customers should bring the other tire set as well).
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| Code Visibility | On November 16, 2020 the campaign code was applied to affected vehicles. | |||||||||||||||||||||||||
| Owner Notification | Owner notification will take place in December 2020. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. |
Parts Information
| NOTE |
| If tire(s) require replacement, tire ordering will be handled through the dealer’s tire vendor, distributor or Representative of the Tire Manufacturer. |
Claim Entry Instructions
| The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
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| Service Number | 44Q5 | ||
| Damage Code | 0099 | ||
| Parts Vendor Code | WWO | ||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 |
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| Causal Indicator | Mark labor as causal | ||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. |
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| Criteria I.D. | 01 | ||
| LABOR | |||
| Labor Op | Time Units | Description | |
| 0183 00 99 | 20 | Inspect all four tires, no tires require replacement | |
| -OR- | |||
| LABOR | |||
| Labor Op | Time Units | Description | |
| 4440 50 99 | 20 | Inspect all four tires, one or more tires require replacement | |
| DO NOT ENTER TIRES ON CLAIM:
If a tire requires replacement, the reimbursement of the tire, mounting, balancing and handling will be handled by the dealer’s tire vendor, distributor or Representative of the Tire Manufacturer. |
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Customer Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
NHTSA: 20V702
Subject: Safety Recall 44Q5 –Continental Tires
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2020-2021 mode year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | Affected tires may experience a carcass break in the sidewall with sudden air loss, or could develop a belt edge separation that could lead to a partial or full tread/belt loss. Sudden loss of tire air pressure without warning may cause loss of vehicle control, increasing the risk of a crash. |
| What will we do? | To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace the affected tire(s). The inspection will take about a half an hour. If tire(s) replacement is needed, it can take up to two hours. This work will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.
IMPORTANT! Please bring all sets of tires associated with your vehicle to your recall appointment. For example, if you currently have snow tires installed, please bring the tires that were removed with you. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. |
| Checking your vehicle for open Recalls and Service Campaigns | To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. |
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Customer Letter Example (Canada)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
Transport Canada Recall: 2020-546
Subject: Safety Recall 44Q5 –Continental Tires
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | Affected tires may experience a carcass break in the sidewall with sudden air loss, or could develop a belt edge separation that could lead to a partial or full tread/belt loss. Sudden loss of tire air pressure without warning may cause loss of vehicle control, increasing the risk of a crash. |
| What will we do? | To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace the affected tire(s). The inspection will take about a half an hour. If tire(s) replacement is needed, it can take up to two hours. This work will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair.
IMPORTANT! Please bring all sets of tires associated with your vehicle to your recall appointment. For example, if you currently have snow tires installed, please bring the tires that were removed with you. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. |
| Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. |
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Repair Overview
| NOTE |
| If tire(s) require replacement, tire ordering, returning defective tires and reimbursement of mounting and balancing the tire(s) will handled through the dealer’s tire vendor, distributor or Representative of the Tire Manufacturer. |
| NOTE |
|
Repair Instruction
Section A – Check for Previous Repair
| TIP |
| If Campaign Completion label is present, no further work is required. |
| TIP |
| On the date of repair, print this screen and keep a copy with the repair order. |
| CRITICAL REPAIR STEP |
| STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first. |
- Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
- Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
- Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
- All Safety Recalls must be completed prior to completing this campaign.
- Proceed to Section B.
Section B – Tire Inspection
| NOTE |
| Affected tires on Volkswagen models under this action are 255/50R20 105T Continental Cross Contact LX Sport. |
- All four tires must be inspected and all tire sets associated with the vehicle must be inspected (For example, if snow tires were installed, customers should bring the other tire set as well).
- The DOT number and mold number should be visible on the outside facing sidewall. If not, the vehicle may need to be lifted on the hoist.
- With the DOT number in the 12:00 position, the mold number can be found in the highlighted area as shown, near the tire bead.
- If the DOT number, DOT date and mold number match the following, the tire must be replaced.
- DOT number – 1A303 HD27
- DOT date – 1020
- Mold number – 416221
- If all four tires are not affected:
- Proceed to Section D.
- If any tire is affected:
- The tire must be replaced. o Proceed to Section C.
| NOTE |
| Tires have a unique mold number located on both sidewalls of the tire. Mold number example 1: In example 1, the mold number is preceded by an “S-“ (S- 421921).
Mold number example 2: Some molds do not have the “S-“ and these mold numbers would be as shown in the example 2 picture, (228723). In both cases, use the mold number on the right in the parentheses. Anyone needing assistance in finding the mold number, please contact CTA Customer Relations toll-free number 1-888-799-2168.
|
Section C – Replacing Tires
- Replace and balance the tires in accordance to your dealerships tire changing equipment.
- Follow all necessary safety guidelines in accordance to your dealerships tire changing and wheel balancer equipment.
- Inflate tires according to the “Tire and Loading Information” label located on the B-pillar.
- Torque wheel bolts to 120 Nm.
Proceed to Section D
Section D – Campaign Completion Label
Install Campaign Completion Label
- Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to the vehicle emission control information label.
| TIP |
| Ensure Campaign Completion Label does not cover any existing label(s). |
Proceed to Section E
Section E – Tire Disabling and Return
- Federal regulations require all recall tires to be completely disabled within 24 hours of removal.
- On each recall tire, cut one or two beads completely through in two places 180 degrees apart; or make one or more 6” (minimum length) circumferential cut in one sidewall or shoulder completely through the carcass. This procedure should be performed at the mid-sidewall area away from the TIN number, and only after the tire is dismounted from the wheel/rim.
- Additional information can be found from the tire vendor.
- Return shipping labels and return directions will be provided by the tire vendor
VOLKSWAGEN DEALER COMMUNICATION
Repair Available – Safety Recall 44Q5 / Continental Tires
| This notice is for: |
|
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| Date: | November 17, 2020 | |||||||||||||||||||||||||
| Issue: | The potentially affected tires may experience a carcass break in the sidewall with sudden air loss, or could develop a belt edge separation that could lead to a partial or full tread/belt loss. Sudden loss of tire air pressure without warning may cause loss of vehicle control, increasing the risk of a crash. | |||||||||||||||||||||||||
| Repair: |
|
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| Parts Department: | If tire(s) require replacement, tire ordering, returning defective tires and reimbursement of mounting and balancing the tire(s) will handled through the dealer’s tire vendor. | |||||||||||||||||||||||||
| Affected Vehicles |
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
|
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| Notes: |
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
|
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
44Q5_DLR_LAUNCH
3 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| VOLKSWAGEN | ATLAS | 2021 |
| VOLKSWAGEN | ATLAS CROSS SPORT | 2020-2021 |
10 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-20V702-9336.pdf 97.748KB
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ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-20V702-6170.pdf 109.562KB
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Recall Quarterly Report #2, 2021-1
RCLQRT-20V702-3171.PDF 211.239KB
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Recall Quarterly Report #3, 2021-2
RCLQRT-20V702-0645.PDF 211.314KB
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Manufacturer Notices(to Dealers,etc) – Date: November 17, 2020 Repair Available – Safety Recall 44Q5 / Continental Tires
RCMN-20V702-6014.pdf 198.061KB
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Recall Quarterly Report #1, 2020-4
RCLQRT-20V702-9064.PDF 211.14KB
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Remedy Instructions and TSB
RCRIT-20V702-9761.pdf 507.276KB
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Defect Notice 573 Report
RCLRPT-20V702-6487.PDF 215.729KB
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Recall Acknowledgement
RCAK-20V702-1561.pdf 244.027KB
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Recall Quarterly Report #4, 2021-3
RCLQRT-20V702-1569.PDF 211.422KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V702&docType=RCL
- Treadlife: N/A
- Season: All Season
- Performance: Performance
- Car Type: Passenger
- Load Range SL, 4-Ply Rated, 4-PR
- A compound rib tread design increases stability and performance at high speeds.
- Application of cosmetic racing-flag tread indentations, portray exotic supercar image.
- The C-Cut 3D design enhances block stiffness, providing optimum braking performance and stability.
- The 3D design minimizes internal heat which maximizes durability.
- The sidewall's racing-inspired checkered design communicates the tire's ultra-high performance capabilities.
- Treadlife: N/A
- Season: All Season
- Performance: Performance
- Car Type: Passenger
- Load Range XL, 4-Ply Rated, 4-PR
- Treadlife: N/A
- Season: All Season
- Performance: Performance
- Car Type: Passenger
- Load Range SL, 4-Ply Rated, 4-PR
- Multiple grooves eject water for better wet handling
- Siping pattern improves grip and tread life
- Durable tread compound that minimizes noise
- Product Type: Tires
- Treadlife: N/A
- Season: All Season
- Performance: Performance
- Car Type: Passenger
- Load Range SL, 4-Ply Rated, 4-PR
- Backed by a 50,000 mile limited manufacturer tread life warranty
- Built with a solid center rib that improves stability and handling when driving at higher speeds
- Silica-based rubber compound lowers rolling resistance to enhance fuel efficiency and boosts wet traction
- Angled grooves and four wide grooves force water out of the tread to reduce the risk of hydroplaning on wet roads
- Engineered with tapered tread edges lower road noises for a quiet, comfortable ride, and evenly distribute road forces to fend off uneven wear
- A solid center rib and stylish lateral grooves reinforce block stiffness and improve wet braking
- Wide lateral grooves maximize water displacement when cornering and prevent irregular wear due to the 0-10 degree angle range
- Wide four-channel circumferential grooves improve hydroplaning resistance
- 3D dimple design minimizes heat build-up on tread blocks, enhancing high-speed durability.
- Treadlife: N/A
- Season: All Season
- Performance: High Performance
- Car Type: Passenger
- Load Range XL, 4-Ply Rated, 4-PR
- Tire Only - Wheel Not Included
- Sidewall: Black Lettering, M+S Rated (mud and snow)
- Concise, symmetric 5-rib highway pattern improves even wear and lengthens tire life
- Grooves narrow between tread blocks limiting airflow to provide a quieter ride
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