Safety Recall Code: 44Q5 – Continental Tires – 2020-2021 Volkswagen Atlas

“This site contains affiliate links for which OEMDTC may be compensated”

November 13, 2020 NHTSA CAMPAIGN NUMBER: 20V702000

Overcured Tires Can Fail

Over cured tires can result in a sidewall break causing a sudden loss of air pressure or the tread separating from the tire. Both conditions increase the risk of a crash.

 

NHTSA Campaign Number: 20V702

Manufacturer Volkswagen Group of America, Inc.

Components TIRES

Potential Number of Units Affected 760

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Atlas Cross Sport and 2021 Atlas vehicles equipped with Continental Cross Contact LX Sport tires, size 255/50 R 20 105 T. The tires may have been over cured.

 

Remedy

Volkswagen will notify owners, and dealers will inspect DOT date code and mold number on the vehicle’s tires to see if they are affected, replacing them as necessary, free of charge. The recall began November 30, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 44Q5.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Volkswagen has a Recall

 


Safety Recall
Code: 44Q5


Subject Continental Tires
Release Date November 18, 2020
Affected Vehicles
Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2021 2021 ATLAS 496
USA 2020 2021 ATLAS CROSS SPORT 264
CAN 2021 2021 ATLAS 13
CAN 2020 2021 ATLAS CROSS SPORT 3

 

Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action.  ELSA is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.

 

Problem Description The potentially affected tires may experience a carcass break in the sidewall with sudden air loss, or could develop a belt edge separation that could lead to a partial or full tread/belt loss. Sudden loss of tire air pressure without warning may cause loss of vehicle control, increasing the risk of a crash.

 

Corrective Action Inspect and, if necessary, replace affected tire(s).

When scheduling this repair, dealers must advise customers to bring all tire sets associated with the vehicle (For example, if snow tires were installed, customers should bring the other tire set as well).

 

Code Visibility On November 16, 2020 the campaign code was applied to affected vehicles.
Owner  Notification Owner notification will take place in December 2020. Owner letter examples are included in this bulletin for your reference.

Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

 

Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.  

Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

 

Parts Information 

 NOTE
If tire(s) require replacement, tire ordering will be handled through the dealer’s tire vendor, distributor or Representative of the Tire Manufacturer.

 

Claim Entry Instructions

The labor times listed here may differ from the labor operations and labor times listed in ELSA.

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

  • U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
  • Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure.   
Service Number 44Q5
Damage Code 0099
Parts Vendor Code WWO
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark labor as causal
Vehicle Wash/Loaner Do not claim wash/loaner under this action

U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.

Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility.

Criteria I.D. 01
  LABOR
Labor Op Time Units Description
0183 00 99 20 Inspect all four tires, no tires require replacement
-OR-
  LABOR
Labor Op Time Units Description
4440 50 99 20 Inspect all four tires, one or more tires require replacement
DO NOT ENTER TIRES ON CLAIM:

If a tire requires replacement, the reimbursement of the tire, mounting, balancing and handling will be handled by the dealer’s tire vendor, distributor or Representative of the Tire Manufacturer.

 


Customer Letter Example (USA)

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <MODEL YEAR> <BRAND> <CARLINE>, <VIN>

NHTSA: 20V702

Subject:  Safety Recall 44Q5 –Continental Tires

 

Dear Volkswagen Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2020-2021 mode year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? Affected tires may experience a carcass break in the sidewall with sudden air loss, or could develop a belt edge separation that could lead to a partial or full tread/belt loss. Sudden loss of tire air pressure without warning may cause loss of vehicle control, increasing the risk of a crash.
What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace the affected tire(s). The inspection will take about a half an hour. If tire(s) replacement is needed, it can take up to two hours. This work will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.

IMPORTANT!  Please bring all sets of tires associated with your vehicle to your recall appointment. For example, if you currently have snow tires installed, please bring the tires that were removed with you. 

Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle for open Recalls and Service Campaigns  To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.

 

If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Volkswagen Customer Protection

 


Customer Letter Example (Canada)

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <MODEL YEAR> <BRAND> <CARLINE>, <VIN>

Transport Canada Recall: 2020-546

Subject:  Safety Recall 44Q5 –Continental Tires

 

Dear Volkswagen Owner,

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? Affected tires may experience a carcass break in the sidewall with sudden air loss, or could develop a belt edge separation that could lead to a partial or full tread/belt loss. Sudden loss of tire air pressure without warning may cause loss of vehicle control, increasing the risk of a crash.
What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace the affected tire(s). The inspection will take about a half an hour. If tire(s) replacement is needed, it can take up to two hours. This work will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair.

IMPORTANT!  Please bring all sets of tires associated with your vehicle to your recall appointment. For example, if you currently have snow tires installed, please bring the tires that were removed with you. 

Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca.

 

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Volkswagen Customer Protection

 


Repair Overview

  NOTE
If tire(s) require replacement, tire ordering, returning defective tires and reimbursement of mounting and balancing the tire(s) will handled through the dealer’s tire vendor, distributor or Representative of the Tire Manufacturer.

 

  

  • Inspect DOT number and mold number on all four tires and replace affected tires if necessary.

 

 NOTE
  • These repair instructions may differ from the labor operations and labor times listed in ELSA.
  • Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
  • This procedure must be read in its entirety prior to performing the repair.
  • Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
  • Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
  • When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.

 

Repair Instruction

Section A – Check for Previous Repair

 

TIP
If Campaign Completion label is present, no further work is required.

 

    

TIP
On the date of repair, print this screen and keep a copy with the repair order.

 

CRITICAL REPAIR STEP
 STOP!

If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first.

 

  • Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
  • Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.

 

  • Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
  • All Safety Recalls must be completed prior to completing this campaign.
  • Proceed to Section B.

 

Section B – Tire Inspection 

NOTE
Affected tires on Volkswagen models under this action are 255/50R20 105T Continental Cross Contact LX Sport.

 

  • All four tires must be inspected and all tire sets associated with the vehicle must be inspected (For example, if snow tires were installed, customers should bring the other tire set as well).
  • The DOT number and mold number should be visible on the outside facing sidewall. If not, the vehicle may need to be lifted on the hoist.
  • With the DOT number in the 12:00 position, the mold number can be found in the highlighted area as shown, near the tire bead.

 

  • If the DOT number, DOT date and mold number match the following, the tire must be replaced.
    • DOT number – 1A303 HD27
    • DOT date – 1020
    • Mold number – 416221
  • If all four tires are not affected:
    • Proceed to Section D.
  • If any tire is affected:

 

  • The tire must be replaced. o Proceed to Section C.

 

NOTE
Tires have a unique mold number located on both sidewalls of the tire.

Mold number example 1:

In example 1, the mold number is preceded by an “S-“ (S- 421921).

 

Mold number example 2:

Some molds do not have the “S-“ and these mold numbers would be as shown in the example 2 picture, (228723). In both cases, use the mold number on the right in the parentheses.

Anyone needing assistance in finding the mold number, please contact CTA Customer Relations toll-free number 1-888-799-2168.

 

 

Section C – Replacing Tires 

  • Replace and balance the tires in accordance to your dealerships tire changing equipment.
  • Follow all necessary safety guidelines in accordance to your dealerships tire changing and wheel balancer equipment.
  • Inflate tires according to the “Tire and Loading Information” label located on the B-pillar.
  • Torque wheel bolts to 120 Nm.

Proceed to Section D

 

Section D – Campaign Completion Label

Install Campaign Completion Label

 

  • Fill out and affix Campaign Completion

Label, part number CAMP 010 000, next to the vehicle emission control information label.

 

TIP
Ensure Campaign Completion Label does not cover any existing label(s).

 

Proceed to Section E  

 

Section E – Tire Disabling and Return

  • Federal regulations require all recall tires to be completely disabled within 24 hours of removal.
  • On each recall tire, cut one or two beads completely through in two places 180 degrees apart; or make one or more 6” (minimum length) circumferential cut in one sidewall or shoulder completely through the carcass. This procedure should be performed at the mid-sidewall area away from the TIN number, and only after the tire is dismounted from the wheel/rim.
  • Additional information can be found from the tire vendor.
  • Return shipping labels and return directions will be provided by the tire vendor

 


VOLKSWAGEN DEALER COMMUNICATION

Repair Available – Safety Recall 44Q5 / Continental Tires

This notice is for:
  • Dealer Principal
  • Service Manager
  • Warranty Administrator
  • General Manager
  • Parts Manager
  • Technicians
  • Sales Managers
  • Service Consultant

 

Date: November 17, 2020
Issue: The potentially affected tires may experience a carcass break in the sidewall with sudden air loss, or could develop a belt edge separation that could lead to a partial or full tread/belt loss. Sudden loss of tire air pressure without warning may cause loss of vehicle control, increasing the risk of a crash.
Repair:
  • REPAIR AVAILABLE – November 18, 2020 / Inspect and, if necessary, replace affected tire(s).
  • When scheduling this repair, dealers must advise customers to bring all tire sets associated with the vehicle (For example, if snow tires were installed, customers should bring the other tire set as well).
  • See ELSA/ServiceNet for complete repair & claiming instructions
  • Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
  • Repair every affected inventory vehicle before delivery to consumers.
Parts Department: If tire(s) require replacement, tire ordering, returning defective tires and reimbursement of mounting and balancing the tire(s) will handled through the dealer’s tire vendor.
Affected Vehicles
Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2021 2021 ATLAS 496
USA 2020 2021 ATLAS CROSS SPORT 264
CAN 2021 2021 ATLAS 13
CAN 2020 2021 ATLAS CROSS SPORT 3

 

*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source.

 

Notes:
  • Schedule owner repairs immediately
  • Owner mailing – November/December 2020

U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.

Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility.

IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

 

 

-END OF MESSAGE-

 

Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. 

Volkswagen Customer Protection
44Q5_DLR_LAUNCH   

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
VOLKSWAGEN ATLAS 2021
VOLKSWAGEN ATLAS CROSS SPORT 2020-2021

 


10 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-20V702-9336.pdf 97.748KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [95.46 KB]

 


ISSUED Owner Notification Letter(Part 577) – PRI

RCONL-20V702-6170.pdf 109.562KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [106.99 KB]

 


Recall Quarterly Report #2, 2021-1

RCLQRT-20V702-3171.PDF 211.239KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.29 KB]

 


Recall Quarterly Report #3, 2021-2

RCLQRT-20V702-0645.PDF 211.314KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.36 KB]

 


Manufacturer Notices(to Dealers,etc) – Date: November 17, 2020 Repair Available – Safety Recall 44Q5 / Continental Tires

RCMN-20V702-6014.pdf 198.061KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [193.42 KB]

 


Recall Quarterly Report #1, 2020-4

RCLQRT-20V702-9064.PDF 211.14KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.19 KB]

 


Remedy Instructions and TSB

RCRIT-20V702-9761.pdf 507.276KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [495.39 KB]

 


Defect Notice 573 Report

RCLRPT-20V702-6487.PDF 215.729KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [210.67 KB]

 


Recall Acknowledgement

RCAK-20V702-1561.pdf 244.027KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [238.31 KB]

 


Recall Quarterly Report #4, 2021-3

RCLQRT-20V702-1569.PDF 211.422KB

Loader Loading...
EAD Logo Taking too long?

Reload Reload document
| Open Open in new tab

Download [206.47 KB]

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V702&docType=RCL

 


 

SaleBestseller No. 1
Fullway HP108 All-Season Passenger Car Performance Radial Tire-205/55R16 205/55/16 205/55-16 91V Load Range SL 4-Ply BSW Black Side Wall UTQG 380AA
  • Treadlife: N/A
  • Season: All Season
  • Performance: Performance
  • Car Type: Passenger
  • Load Range SL, 4-Ply Rated, 4-PR
Bestseller No. 2
Kumho Ecsta PS91 Summer Performance Tire - 275/40ZR20 106Y
  • A compound rib tread design increases stability and performance at high speeds.
  • Application of cosmetic racing-flag tread indentations, portray exotic supercar image.
  • The C-Cut 3D design enhances block stiffness, providing optimum braking performance and stability.
  • The 3D design minimizes internal heat which maximizes durability.
  • The sidewall's racing-inspired checkered design communicates the tire's ultra-high performance capabilities.
SaleBestseller No. 3
Forceum Hexa-R All-Season Passenger Car Performance Radial Tire-185/60R15 185/60/15 185/60-15 88V Load Range XL 4-Ply BSW Black Side Wall UTQG 400AA
  • Treadlife: N/A
  • Season: All Season
  • Performance: Performance
  • Car Type: Passenger
  • Load Range XL, 4-Ply Rated, 4-PR
Bestseller No. 4
Bestseller No. 5
Lexani LX-Thirty 265/60R18 110V Passenger Tire
  • Multiple grooves eject water for better wet handling
  • Siping pattern improves grip and tread life
  • Durable tread compound that minimizes noise
  • Product Type: Tires
Bestseller No. 6
Bestseller No. 7
BlackHawk Street-H HU01 UHP 235/55R17 99W Passenger Tire
  • Backed by a 50,000 mile limited manufacturer tread life warranty
  • Built with a solid center rib that improves stability and handling when driving at higher speeds
  • Silica-based rubber compound lowers rolling resistance to enhance fuel efficiency and boosts wet traction
  • Angled grooves and four wide grooves force water out of the tread to reduce the risk of hydroplaning on wet roads
  • Engineered with tapered tread edges lower road noises for a quiet, comfortable ride, and evenly distribute road forces to fend off uneven wear
Bestseller No. 8
Kumho Ecsta PS31 Summer Performance Tire - 235/55ZR17 103W
  • A solid center rib and stylish lateral grooves reinforce block stiffness and improve wet braking
  • Wide lateral grooves maximize water displacement when cornering and prevent irregular wear due to the 0-10 degree angle range
  • Wide four-channel circumferential grooves improve hydroplaning resistance
  • 3D dimple design minimizes heat build-up on tread blocks, enhancing high-speed durability.
Bestseller No. 9
1 X New Forceum HEXA-R 225/50ZR17 98WR Ultra High Performance Tires
  • Treadlife: N/A
  • Season: All Season
  • Performance: High Performance
  • Car Type: Passenger
  • Load Range XL, 4-Ply Rated, 4-PR
SaleBestseller No. 10
Starfire Solarus HT All-Season 265/70R17 115T Tire
  • Tire Only - Wheel Not Included
  • Sidewall: Black Lettering, M+S Rated (mud and snow)
  • Concise, symmetric 5-rib highway pattern improves even wear and lengthens tire life
  • Grooves narrow between tread blocks limiting airflow to provide a quieter ride

Last update on 2024-04-01 / Affiliate links / Images from Amazon Product Advertising API

This product presentation was made with AAWP plugin.

Leave a Comment

Share to...