November 17, 2020 NHTSA CAMPAIGN NUMBER: 20V712000
A damaged steering knuckle can fail, causing a loss of steering, thereby increasing the risk of a crash.
NHTSA Campaign Number: 20V712
Manufacturer Volkswagen Group of America, Inc.
Potential Number of Units Affected 776
Volkswagen has notified owners, and dealers will inspect and, as necessary, replace the steering knuckle, free of charge. The recall began November 19, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 40Q6. Note: Owners are advised to DO NOT DRIVE the vehicle until the vehicle has been inspected and repaired if necessary.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
VOLKSWAGEN DEALER COMMUNICATION – STOP DRIVE
Repair Available – Safety Recall 40Q6 / Steering Knuckle(s) STOP-DRIVE
|This notice is for:||
|Date:||November 16, 2020|
|Issue:||The steering knuckle(s) in affected vehicles may have been damaged during production. If a damaged steering knuckle is present in the vehicle, the steering may fail without warning, increasing the risk of a crash. Due to the safety risk, Volkswagen has issued a STOP DRIVE ADVISORY.|
|Parts Department:||Due to the small number of affected vehicles there will be no parts allocation. Due to the limited parts supply at the launch of this campaign, parts must be prioritized for customer owned vehicles. Repairs done to inventory vehicles using parts meant for customer owned cars could be subject to claim cancellation.|
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
3 Affected Products
|VOLKSWAGEN||ATLAS CROSS SPORT||2020-2021|
3 Associated Documents
Manufacturer Notices(to Dealers,etc) – Date: November 16, 2020 Repair Available – Safety Recall 40Q6 / Steering Knuckle(s) STOP-DRIVE
Defect Notice 573 Report
Latest Recalls Documents
For the most up to date documents from NHTSA for this Recall, click the lick above
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Last update on 2020-12-03 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2020-12-03 / Affiliate links / Images from Amazon Product Advertising API