Safety Recall Code: 44R1 – Continental Tires – 2018-2019 Volkswagen Atlas

SEOCONTENT-START

Page 1 of 4
IMPORTANT SAFETY RECALL NOTICE
Reference to: Continental Product Service Information Bulletin PSIB 01-21
Continental Tire the Americas, LLC (“CTA”) announced a voluntary recall involving 3,232 Volkswagen passenger tires identified as being fitted OE to Volkswagen Atlas vehicles, after discovering the affected tires may experience a carcass break in the sidewall with sudden air loss or could develop a belt edge separation which could lead to a partial or full tread/belt loss. These conditions could increase the risk of serious injury or death. Tires may experience a sudden air loss without warning while others may exhibit visible localized tread wear which may manifest as excessive vibration and/or bulging in the tread area.
Tires have been identified as being fitted as original equipment, to the 2018 and 2019 Volkswagen Atlas.
1. What to do when tires meeting the recall criteria are found on a vehicle
1. Contact Continental Tire Customer Relations at 1-888-799-2168 for an authorization number once the tires have been identified by mold and DOT numbers, the tread depth deltas as mentioned in point 3 below have been checked and the vehicle VIN is available.
2. All tire(s) on a vehicle, identified as being part of and or meeting the requirements in this notice require an authorization number. This authorization number is required as part of the tire data when returning the tire through Dealer Tire.
3. Should the tread depth difference between the new replacement tire and the existing tire on the vehicle on the opposite side of the same axle be more than 2mm, Volkswagen requires the opposite tire on the same axle must also be replaced.
3. Return the tires through the Dealer Tire warranty system.
4. Claims to be filed via the “Recall” tile in the Product Support Hub.
5. Please have RO information available to enter into the Product Support Hub.
6. Under “comments”, write (1) “RECALL CAMPAIGN 21T001 – enter the mold number : (2) Write the authorization number provided by Continental in step 1. (3) Note if the tire is a recall or a companion tire from the opposite side of the axle noted in point 3 above (4) The Vehicle VIN is required.
7. Fill out the claim form in its entirety and submit your claim.
8. Tires must have the SKU, DOT, MOLD NUMBER and AUTHORIZATION NUMBER associated with this recall to be warrantable.
9. Physically write on the tire tread “Recall” (if the tires removed meet the recall criteria) OR “Recall Companion” if the tire is removed from the opposite side of the same axle and is removed due to the 2mm tread depth delta in point 3 above.
10. For any assistance with the Dealer Tire Product Support hub or submitting the tires through the Dealer Tire warranty claim process, call the Dealer Tire VW Car Line services number 866-898-4731
2. Identifying Tires by DOT, DOT DATE and Mold number
2.1. Subject Tires
The subject tires were sold, as original equipment tires to Volkswagen and were fitted to the Volkswagen Atlas. Please ensure that the full-size spare tire is included in the inspection process if applicable to the vehicle.
The tires must match the DOT, DOT Date and mold number in order to be part of the recall:
1. DOT serial number, also known as the Tire Identification Number, or TIN, found on the sidewall of each tire.
2. Mold number – 6-digit number in (S-XXXXXX) on the sidewall. The “S-“ may or may not be on the Mold depending on article.
3. The list of affected to DOT, DOT Date and Mold Numbers are shown below.
Tires made for use in the United States are required to have the DOT serial number with production week and year on one sidewall of the tire near the rim. The first sample below shows a tire manufactured during the 7th week of 2019. The second example shows a tire manufactured in the 16th week of 2018.
Page 2 of 4
Examples for full identification as follows.
The Continental 245/60 R 18 105T CROSSCONTACT LX SPORT is identified as follows:
Product Line: 245/60 R 18 105T CROSSCONTACT LX SPORT
DOT TIN: A383WC9V 0719
Article No.: 15500960000
Affected DOT’s are:
A383WC9V 0719 ; A3N4WC9X 1618 ; A3N4WC9X 1718 ; A3N4WC9X 1419.
A3 83 WC9V 07 19
Year of Manufacture (2019)
Week of Manufacture
Tire Type Code
Tire Size Code
Manufacturer’s Plant Code
A3 N4 WC9X 16 18
Year of Manufacture (2018)
Week of Manufacture
Tire Type Code
Tire Size Code
Manufacturer’s Plant Code
A3 N4 WC9X 17 18
Year of Manufacture (2018)
Week of Manufacture
Tire Type Code
Tire Size Code
Manufacturer’s Plant Code
Page 3 of 4
A3 N4 WC9X 14 19
Year of Manufacture (2019)
Week of Manufacture
Tire Type Code
Tire Size Code
Manufacturer’s Plant Code
Tires made for use in the United States have a printed unique mold number located on both sidewalls of the tire.
Affected Mold numbers are:
Vehicle
Model
Tire Size
Tire Line
DOT
DOT Week Start
Mold Number
Volkswagen Atlas
2018 and 2019
245/60 R 18 105T
CROSSCONTACT LX SPORT
A383WC9V
0719
416281
255/50 R 20 105T
CROSSCONTACT LX SPORT
A3N4WC9X
1618
416221
255/50 R 20 105T
CROSSCONTACT LX SPORT
A3N4WC9X
1718
416221
255/50 R 20 105T
CROSSCONTACT LX SPORT
A3N4WC9X
1618
418292
255/50 R 20 105T
CROSSCONTACT LX SPORT
A3N4WC9X
1718
418292
255/50 R 20 105T
CROSSCONTACT LX SPORT
A3N4WC9X
1419
416222
255/50 R 20 105T
CROSSCONTACT LX SPORT
A3N4WC9X
1419
419612
It can be shown with or without the “S-“ like examples below:
Important : The tires must meet both DOT and mold number in order to be part of the recall.
Anyone needing assistance in finding the Mold Number, please contact Continental Tire Customer Relations toll-free number 1-888-799-2168
3. Removing and Replacing Affected Tires
3.1 Removing Recall Tires
You are requested to remove from use all recall tires which you identify as included in this recall program.
3.2 Replacing Tires identified as part of this Recall
Please follow the steps shown in the Point 1 : “What to do when tires meeting the criteria in are found on a vehicle” as shown on page 1 of this document. You are requested to replace all affected tires with replacement tires of the same size and service description as those originally fitted.
The tires must meet DOT, DOT Date and mold number in order to be part of the recall.
3.3 Previously Replaced Tires
Page 4 of 4
In case the consumer has already replaced a tire that is included in this program and is seeking reimbursement, please refer them directly to the Continental Tire website www.continentaltire.com. and click on the “Tire Recall” link for all information pertaining to this Continental Tire recall program. Or the consumer may also contact Continental Tire Customer Relations at 1-888-799-2168 for assistance.
4. Tire Return and Disposal
All tires that are identified as included in this program must be returned via Dealer Tire for disposal. Follow the process outlined in Section 1 above.
5. Returns for Tires in Service Hawaii, Alaska and Puerto Rico
Dealers in Hawaii, Alaska and Puerto Rico or any tire dealer needing additional assistance should call Continental Customer service direct at 1-888-799-2168 regarding return of a tire.
6. Miscellaneous
6.1 Credit
Volkswagen dealers will be credited, through Dealer Tire, for valid recall tires removed, verified as meeting the recall requirements. In addition, a $20 mounting and balancing fee per valid recall tire will also be provided through Dealer Tire for tires verified as meeting the recall requirements. Continental Tire need to receive the tires removed from vehicles for verification through the Dealer Tire warranty process, outlined in Section 2. Tires not meeting the DOT, DOT Date, MOLD Number or that do not have a valid Continental issued Authorization number will NOT eligible for credit.
6.2 Sales of Affected Tires
There are some obligations you need to be aware of regarding this recall :
Be advised that pursuant to 49 CFR 573.11 and 573.12 you are prohibited from selling any new or used noncompliant tires that are subject to the recall program described in this notice.
Be advised that pursuant to 49 CFR 573.10 you are further required to notify NHTSA of the sale of any new or used noncompliant tires subject to the recall program described in this notice to:
Associate Administrator for Safety Assurance,
National Highway Traffic Safety Administration,
1200 New Jersey Avenue, S.E.,
Washington, DC 20590
or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to www.safercar.gov

*************************************************************************************************************

U.S. DEALERS ONLY
IMPORTANT SAFETY RECALL NOTICE
Reference to: Continental Product Service Information Bulletin PSIB 01-21
NHTSA recall 20V142
Continental Tire the Americas, LLC (“CTA”) announced a voluntary recall involving 3,232 Volkswagen
passenger tires identified as being fitted OE to Volkswagen Atlas vehicles, after discovering the affected
tires may experience a carcass break in the sidewall with sudden air loss or could develop a belt edge
separation which could lead to a partial or full tread/belt loss. These conditions could increase the risk of
serious injury or death. Tires may experience a sudden air loss without warning while others may exhibit
visible localized tread wear which may manifest as excessive vibration and/or bulging in the tread area.
Tires have been identified as being fitted as original equipment, to the 2018 and 2019 Volkswagen Atlas.
1. What to do when tires meeting the recall criteria are found on a vehicle
1. Contact Continental Tire Customer Relations at 1-888-799-2168 for an authorization number once
the tires have been identified by mold and DOT numbers, the tread depth deltas as mentioned in
point 3 below have been checked and the vehicle VIN is available.
2. All tire(s) on a vehicle, identified as being part of and or meeting the requirements in this notice
require an authorization number. This authorization number is required as part of the tire data when
returning the tire through Dealer Tire.
3. Should the tread depth difference between the new replacement tire and the existing tire on the
vehicle on the opposite side of the same axle be more than 2mm, Volkswagen requires the opposite
tire on the same axle must also be replaced.
4. Return the tires through the Dealer Tire warranty system.
5. Claims to be filed via the “Recall” tile in the Dealer Tire Product Support Hub.
6. Please have RO information available to enter into the Product Support Hub.
7. Under “comments”, write (1) “RECALL CAMPAIGN 21T001 – enter the mold number : (2) Write the
authorization number provided by Continental in step 1. (3) Note if the tire is a recall or a companion
tire from the opposite side of the axle noted in point 3 above (4) The Vehicle VIN is required.
8. Fill out the claim form in its entirety and submit your claim.
9. Tires must have the SKU, DOT, MOLD NUMBER and AUTHORIZATION NUMBER associated with
this recall to be warrantable.
10. Physically write on the tire tread “Recall” (if the tires removed meet the recall criteria) OR “Recall
Companion” if the tire is removed from the opposite side of the same axle and is removed due to
the 2mm tread depth delta in point 3 above.
11. For any assistance with the Dealer Tire Product Support hub or submitting the tires through the
Dealer Tire warranty claim process, call the Dealer Tire VW Car Line services number 866-898-4731
2. Identifying Tires by DOT, DOT DATE and Mold number
2.1. Subject Tires
The subject tires were sold, as original equipment tires to Volkswagen and were fitted to the Volkswagen
Atlas. Please ensure that the full-size spare tire is included in the inspection process if applicable
to the vehicle.
The tires must match the DOT, DOT Date and mold number in order to be part of the recall:
1. DOT serial number, also known as the Tire Identification Number, or TIN, found on the sidewall of
each tire.
2. Mold number – 6-digit number in (S-XXXXXX) on the sidewall. The “S-“ may or may not be on the
Mold depending on article.
3. The list of affected to DOT, DOT Date and Mold Numbers are shown below.
Tires made for use in the United States are required to have the DOT serial number with production week
and year on one sidewall of the tire near the rim. The first sample below shows a tire manufactured
during the 7th week of 2019. The second example shows a tire manufactured in the 16th week of 2018.
Examples for full identification as follows.
The Continental 245/60 R 18 105T CROSSCONTACT LX SPORT is identified as follows:
Product Line: 245/60 R 18 105T CROSSCONTACT LX SPORT
DOT TIN: A383WC9V 0719
Article No.: 15500960000
245/60 R18 105T CrossContact LX sport article 15500960000 :
Affected DOT : A383 WC9V 0719 : Mold Serial number 416281
A3 83 WC9V 07 19
Year of Manufacture (2019)
Week of Manufacture
Tire Type Code
Tire Size Code
Manufacturer’s Plant Code
255/50 R20 105T CrossContact LX sport article 15500980000 :
Affected DOT : A3N4 WC9X 16 18 : Mold Serial numbers 416221 & 418292
A3 N4 WC9X 16 18
Year of Manufacture (2018)
Week of Manufacture
Tire Type Code
Tire Size Code
Manufacturer’s Plant Code
255/50 R20 105T CrossContact LX sport article 15500980000 :
Affected DOT : A3N4 WC9X 17 18 : Mold Serial numbers 416221 & 418292
A3 N4 WC9X 17 18
Year of Manufacture (2018)
Week of Manufacture
Tire Type Code
Tire Size Code
Manufacturer’s Plant Code
255/50 R20 105T CrossContact LX sport article 15500980000 :
Affected DOT : A3N4 WC9X 14 19 : Mold Serial numbers 416222 & 419612
A3 N4 WC9X 14 19
Year of Manufacture (2019)
Week of Manufacture
Tire Type Code
Tire Size Code
Manufacturer’s Plant Code
Tires made for use in the United States have a printed unique mold number located on both sidewalls of
the tire.
Overview of Affected articles, DOT and Mold numbers are:
Vehicle Model Tire Size Tire Line DOT DOT Week
Start Mold Number
Volkswagen
Atlas
2018
and
2019
245/60 R 18 105T CROSSCONTACT LX SPORT A383WC9V 0719 416281
255/50 R 20 105T CROSSCONTACT LX SPORT A3N4WC9X 1618 416221
255/50 R 20 105T CROSSCONTACT LX SPORT A3N4WC9X 1718 416221
255/50 R 20 105T CROSSCONTACT LX SPORT A3N4WC9X 1618 418292
255/50 R 20 105T CROSSCONTACT LX SPORT A3N4WC9X 1718 418292
255/50 R 20 105T CROSSCONTACT LX SPORT A3N4WC9X 1419 416222
255/50 R 20 105T CROSSCONTACT LX SPORT A3N4WC9X 1419 419612
The mold number can be shown with or without the “S-“ like examples below:
Important : The tires must meet both DOT and mold number in order to be part of the recall.
Anyone needing assistance in finding the Mold Number, please contact Continental Tire Customer Relations
toll-free number 1-888-799-2168
3. Removing and Replacing Affected Tires
3.1 Removing Recall Tires
You are requested to remove from use all recall tires which you identify as included in this recall
program.
3.2 Replacing Tires identified as part of this Recall
Please follow the steps shown in the Point 1 : “What to do when tires meeting the criteria in are found on a
vehicle” as shown on page 1 of this document. You are requested to replace all affected tires with
replacement tires of the same size and service description as those originally fitted.
The tires must meet DOT, DOT Date and mold number in order to be part of the recall.
3.3 Previously Replaced Tires
In case the consumer has already replaced a tire that is included in this program and is seeking
reimbursement, please refer them directly to the Continental Tire website www.continentaltire.com. and
click on the “Tire Recall” link for all information pertaining to this Continental Tire recall program. Or
the consumer may also contact Continental Tire Customer Relations at 1-888-799-2168 for assistance.
4. Tire Return and Disposal
All tires that are identified as included in this program must be returned via Dealer Tire for disposal.
Follow the process outlined in Section 1 above.
5. Returns for Tires in Service Hawaii, Alaska and Puerto Rico
Dealers in Hawaii, Alaska and Puerto Rico or any tire dealer needing additional assistance should call
Continental Customer service direct at 1-888-799-2168 regarding return of a tire.
6. Miscellaneous
6.1 Credit
Volkswagen dealers will be credited, through Dealer Tire, for valid recall tires removed, verified as meeting
the recall requirements. In addition, a $20 mounting and balancing fee per valid recall tire will also be
provided through Dealer Tire for tires verified as meeting the recall requirements. Continental Tire need to
receive the tires removed from vehicles for verification through the Dealer Tire warranty process, outlined
in Section 2. Tires not meeting the DOT, DOT Date, MOLD Number or that do not have a valid
Continental issued Authorization number will NOT eligible for credit.
6.2 Sales of Affected Tires
There are some obligations you need to be aware of regarding this recall :
Be advised that pursuant to 49 CFR 573.11 and 573.12 you are prohibited from selling any new or
used noncompliant tires that are subject to the recall program described in this notice.
Be advised that pursuant to 49 CFR 573.10 you are further required to notify NHTSA of the sale of any
new or used noncompliant tires subject to the recall program described in this notice to:
Associate Administrator for Safety Assurance,
National Highway Traffic Safety Administration,
1200 New Jersey Avenue, S.E.,
Washington, DC 20590
or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to www.safercar.gov

*************************************************************************************************************

TOPIC TYPE
RECAL
L CODE QUESTION ANSWER
Safety
Recall
44R1
Safety
Recall 44R1
What
vehicles are
included in
Safety
Recall
44R1?
What is the
safety
concern for
Safety
Recall
44R1?
Vehicles included in this recall may have received
potentially affected “overcured” Continental brand
tires out of specific production lots. The potentially
affected tires may experience a carcass break in
the sidewall with sudden air loss, or could develop
a belt edge separation that could lead to a partial
or full tread/belt loss. Sudden loss of tire air
pressure without warning may cause loss of
vehicle control, increasing the risk of a crash.
What is the
repair for
Safety
Recall
44R1?
To correct this defect, your authorized
Volkswagen dealer will inspect and, if necessary,
replace affected tire(s). The inspection will take
about a half an hour. If tire(s) replacement is
needed, it can take up to two hours. This work will
be performed for you free of charge. Please keep
in mind that your dealer may need additional time
for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
When will
the repair for
Safety
Recall 44R1
be
available?
Parts are available now and repairs have begun.
Please contact your authorized Volkswagen
dealer without delay to schedule this recall repair.
To set up an appointment online, please visit
www.vw.com/find-a-dealer.

*************************************************************************************************************

TOPIC TYPE
RECALL
CODE QUESTION ANSWER
Safety
Recall
44R1
Safety
Recall 44R1
What vehicles are
included in Safety
Recall 44R1?
What is the safety
concern for Safety
Recall 44R1?
Vehicles included in this recall may have
received potentially affected “overcured”
Continental brand tires out of specific
production lots. The potentially affected
tires may experience a carcass break in
the sidewall with sudden air loss, or
could develop a belt edge separation
that could lead to a partial or full
tread/belt loss. Sudden loss of tire air
pressure without warning may cause
loss of vehicle control, increasing the
risk of a crash.
What is the repair
for Safety Recall
44R1?
To correct this defect, your authorized
Volkswagen dealer will inspect and, if
necessary, replace affected tire(s). The
inspection will take about a half an hour.
If tire(s) replacement is needed, it can
take up to two hours. This work will be
performed for you free of charge. Please
keep in mind that your dealer may need
additional time for the preparation of the
repair, as well as to accommodate their
daily workshop schedule.
When will the
repair for Safety
Recall 44R1 be
available?
Parts are available now and repairs
have begun. Please contact your
authorized Volkswagen dealer without
delay to schedule this recall repair. To
set up an appointment online, please
visit www.vw.com/find-a-dealer.

*************************************************************************************************************

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 44R1 Page 1 of 12
Safety Recall
Code: 44R1 REVISION
Subject Continental Tires
Release Date April 16, 2021
REVISION SUMMARY Updated instructions for processing tire claims.
Additional information regarding this recall, direct from Continental, can be found
in ServiceNet and in ELSA.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2018 2019 ATLAS 2,535
USA 2020 2020 ATLAS CROSS SPORT 1
CAN 2018 2019 ATLAS 324
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair
under this action. ELSA is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If ELSA shows other open action(s), inform your customer so that the work can also be
completed at the same time the vehicle is in the workshop for this campaign.
Problem Description Vehicles included in this recall may have received potentially affected “overcured”
Continental brand tires out of specific production lots. The potentially affected tires may
experience a carcass break in the sidewall with sudden air loss, or could develop a belt
edge separation that could lead to a partial or full tread/belt loss. Sudden loss of tire air
pressure without warning may cause loss of vehicle control, increasing the risk of a crash.
Corrective Action Inspect and, if necessary, replace affected tire(s).
Code Visibility On or about March 19, 2021, the campaign code was applied to affected vehicles.
Owner Notification Owner notification took place in March 2021. Owner letter examples are included in this
bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service,
Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a
new motor vehicle or any new or used item of motor vehicle equipment (including a tire)
covered by this notification under a sale or lease until the defect or noncompliance is
remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle
that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that
contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned
vehicles in their inventory which are involved in a safety or compliance recall until the
defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed
before delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 44R1 Page 2 of 12
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at
www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 44R1 Page 3 of 12
Parts Information
NOTE
If tire(s) require replacement, tire ordering will be handled through the dealer’s tire vendor, distributor or
Representative of the Tire Manufacturer.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 44R1 Page 4 of 12
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number 44R1
Damage Code 0099
Parts Vendor Code WWO
Claim Type Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator Mark labor as causal
Vehicle Wash/Loaner Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.
Criteria I.D. 01
LABOR
Labor Op Time Units Description
0183 00 99 20 Inspect all four tires, no tires require
replacement
-ORLABOR
Labor Op Time Units Description
4440 50 99 20 Inspect all four tires, one or more tires require
replacement
DO NOT ENTER TIRES ON CLAIM:
If a tire requires replacement, the reimbursement of the tire, mounting, balancing and
handling will be handled by the dealer’s tire vendor, distributor or Representative of the
Tire Manufacturer.
See information from Continental published in ServiceNet and ELSA:
U.S. Dealers – Continental Claiming Information_U.S.
CAN Dealers – Continental Claiming Information_CAN_EN
-or-
Continental Claiming Information_CAN_FR
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 44R1 Page 5 of 12
Customer Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
NHTSA: 21V142
Subject: Safety Recall 44R1 –Continental Tires
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has
decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2020 model year Volkswagen
vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue? Vehicles included in this recall may have received potentially affected “overcured”
Continental brand tires out of specific production lots. The potentially affected tires may
experience a carcass break in the sidewall with sudden air loss, or could develop a belt
edge separation that could lead to a partial or full tread/belt loss. Sudden loss of tire air
pressure without warning may cause loss of vehicle control, increasing the risk of a
crash.
What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary,
replace affected tire(s). The inspection will take about a half an hour. If tire(s)
replacement is needed, it can take up to two hours. This work will be performed for you
free of charge. Please keep in mind that your dealer may need additional time for the
preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall
repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law
requires you to forward this letter immediately via first-class mail to the lessee within
ten (10) days of receipt. If you have changed your address or sold the vehicle, please
fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our
records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of communication
at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety
Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 44R1 Page 6 of 12
Customer
Customer Letter Example (Canada)
Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
Transport Canada Recall: 2021-116
Subject: Safety Recall 44R1 –Continental Tires
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you
that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the
owner of a vehicle affected by this action.
What is the issue? Vehicles included in this recall may have received potentially affected “overcured”
Continental brand tires out of specific production lots. The potentially affected tires may
experience a carcass break in the sidewall with sudden air loss, or could develop a belt
edge separation that could lead to a partial or full tread/belt loss. Sudden loss of tire air
pressure without warning may cause loss of vehicle control, increasing the risk of a
crash.
What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary,
replace affected tire(s). The inspection will take about a half an hour. If tire(s)
replacement is needed, it can take up to two hours. This work will be performed for you
free of charge. Please keep in mind that your dealer may need additional time for the
preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this
recall repair.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you
shall forward this letter (and any subsequent notice, if applicable) to the lessee within
ten (10) days of receipt. If you have changed your address or sold the vehicle identified
in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so
we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Customer Relations, Monday through
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us”
page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 44R1 Page 7 of 12
Repair Overview
NOTE
If tire(s) require replacement, tire ordering, returning defective tires and reimbursement of mounting and balancing
the tire(s) will handled through the dealer’s tire vendor, distributor or Representative of the Tire Manufacturer.
 Inspect DOT number and mold number on all
four tires and replace affected tires if
necessary.
NOTE
 These repair instructions may differ from the labor operations and labor times listed in ELSA.
 Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
 This procedure must be read in its entirety prior to performing the repair.
 Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
 Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
 When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 44R1 Page 8 of 12
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
 Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
 Confirm the Campaign/Action is open <arrow
1>. If the status is closed, no further work is
required.
 Note the Applicable Criteria ID <arrow 2> for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date <arrow 3>. The oldest should be performed
first.
 All Safety Recalls must be completed prior
to completing this campaign.
 Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 44R1 Page 9 of 12
Section B – Tire Inspection
 All four tires must be inspected and all tire sets
associated with the vehicle must be inspected
(For example, if snow tires were installed,
customers should bring the other tire set as
well).
 The DOT number and mold number should be
visible on the outside facing sidewall. If not, the
vehicle may need to be lifted on the hoist.
 With the DOT number in the 12:00 position,
the mold number can be found in the
highlighted area as shown, near the tire bead.
NOTE
Affected tires on Volkswagen models under this
action are:
 255/50R20 105T Continental Cross
Contact LX Sport
 245/60R18 105T Continental Cross
Contact LX Sport
 If the DOT number, DOT date and mold
number match the chart below, the tire must
be replaced.
 If all four tires are not affected:
o Proceed to Section D.
 If any tire is affected:
o The tire must be replaced.
o Proceed to Section C.
DOT NUMBER DATE MOLD NUMBER TIRE SIZE/DESCRIPTION
A3N4 WC9X 1618 or 1718 416221 255/50R20 105T Continental Cross Contact LX Sport
A3N4 WC9X 1618 or 1718 418292 255/50R20 105T Continental Cross Contact LX Sport
A3N4 WC9X 1419 419612 255/50R20 105T Continental Cross Contact LX Sport
A3N4 WC9X 1419 416222 255/50R20 105T Continental Cross Contact LX Sport
A383 WC9V 0719 416281 245/60R18 105T Continental Cross Contact LX Sport
If a tire’s DOT Number, Date, Mold Number and Tire Size/Description match what’s listed in this chart, it must be replaced.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 44R1 Page 10 of 12
NOTE
Anyone needing assistance in finding the mold
number, please contact CTA Customer
Relations toll-free number 1-888-799-2168.
Tires have a unique mold number located on both
sidewalls of the tire.
Mold number example 1:
In example 1, the mold number is preceded by an
“S-“ (S- 421921).
Mold number example 2:
Some molds do not have the “S-“ and these mold
numbers would be as shown in the example 2
picture, (228723). In both cases, use the mold
number on the right in the parentheses.
NOTE
Additional information regarding this recall, direct
from Continental, can be found in ServiceNet and in
ELSA.
U.S. Dealers:
Continental Claiming Information_U.S.
CAN Dealers:
Continental Claiming Information_CAN_EN
-or-
Continental Claiming Information_CAN_FR
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 44R1 Page 11 of 12
Section C – Replacing Tires
 If a single tire is replaced on one axle (front
or rear), check the tread depth of the tire on
the opposite side on the same axle:
o If the difference in tread depth is more
than 2mm, the tire must be replaced.
 If a total of two tires are replaced, they must
be installed on the same axle.
 Replace and balance the tires in accordance
to your dealership’s tire changing equipment.
 Follow all necessary safety guidelines in
accordance to your dealership’s tire changing
and wheel balancer equipment.
 Inflate tires according to the “Tire and Loading
Information” label located on the B-pillar.
 Torque wheel bolts to 120 Nm.
Proceed to Section D
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 44R1 Page 12 of 12
Section D – Campaign Completion Label
Install Campaign Completion Label
 Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
Proceed to Section E
Section E – Tire Disabling and Return
 Federal regulations require all recalled tires to be completely disabled within 24 hours of removal.
 On each recalled tire, cut one or two beads completely through in two places 180 degrees apart; or make
one or more 6” (minimum length) circumferential cut in one sidewall or shoulder completely through the
carcass. This procedure should be performed at the mid-sidewall area away from the TIN number, and only
after the tire is dismounted from the wheel/rim.
 Additional information can be found from the tire vendor.
 Return shipping labels and return directions will be provided by the tire vendor.
Repair Overview
Repair Overview

*************************************************************************************************************

Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 44R1 USA
IMPORTANT SAFETY RECALL
Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
NHTSA: 21V142
Subject: Safety Recall 44R1 –Continental Tires
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2020
model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this
action.
What is the issue? Vehicles included in this recall may have received potentially affected
“overcured” Continental brand tires out of specific production lots. The
potentially affected tires may experience a carcass break in the sidewall with
sudden air loss, or could develop a belt edge separation that could lead to a
partial or full tread/belt loss. Sudden loss of tire air pressure without warning
may cause loss of vehicle control, increasing the risk of a crash.
What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if
necessary, replace affected tire(s). The inspection will take about a half an
hour. If tire(s) replacement is needed, it can take up to two hours. This work
will be performed for you free of charge. Please keep in mind that your dealer
may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule
this recall repair. To set up an appointment online, please visit
www.vw.com/find-a-dealer.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this
action, the law requires you to forward this letter immediately via first-class
mail to the lessee within ten (10) days of receipt. If you have changed your
address or sold the vehicle, please fill out the enclosed prepaid Owner Reply
card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work
free of charge within a reasonable time, or if you should have any questions
about this communication, please reach out to us using your preferred
method of communication at www.vw.com/contact or by calling us at 800-
893-5298.
Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 44R1 USA
IMPORTANT SAFETY RECALL
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other
recall/service campaign, please visit www.vw.com/owners/recalls and enter
your Vehicle Identification Number (VIN) into the Recall/Service Campaign
Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free
Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help
ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 44R1 USA
IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD
Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
<MES AÑO>
<NOMBRE DEL CLIENTE>
<DIRECCIÓN DEL CLIENTE>
<CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE>
Este aviso se aplica a su vehículo: <MODELO> <MARCA> <LÍNEA>, <VIN>
Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V142
Asunto: Llamado a revisión por seguridad 44R1 –Neumáticos Continental
Estimado propietario de un Volkswagen:
Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos
Motorizados. Volkswagen determinó que hay un defecto relacionado con la seguridad de los vehículos
motorizados en ciertos vehículos Volkswagen modelo 2018-2020. Nuestros registros muestran que usted
es propietario de un vehículo afectado por esta acción.
¿Cuál es el problema? Los vehículos incluidos en este llamado a revisión pueden tener neumáticos
posiblemente “sobrecurados” de lotes de producción específicos de la marca
Continental. En los neumáticos posiblemente afectados, el caso en la pared
lateral se puede romper y, en consecuencia, puede haber una pérdida
repentina de aire, o pueden desarrollar una separación del borde de la
correa que podría provocar la pérdida total o parcial de la banda de rodadura
o de la correa. La pérdida repentina de la presión de aire de los neumáticos
sin previo aviso puede provocar que se pierda el control del vehículo, lo cual
aumenta el riesgo de un choque.
¿Qué vamos a hacer? Para corregir este defecto, su concesionaria autorizada Volkswagen
inspeccionará y, en caso necesario, remplazará el (los) neumático(s)
afectado(s). La inspección tomará aproximadamente media hora. Si es
necesario reemplazar el (los) neumático(s), el proceso puede tardar hasta
dos horas. Este trabajo se realizará de forma gratuita. Tenga en cuenta que
su concesionaria puede necesitar más tiempo para preparar la reparación,
así como para adaptar el cronograma diario del taller.
¿Qué debe hacer
usted?
Comuníquese de inmediato con su concesionaria autorizada Volkswagen
para programar esta reparación por llamado a revisión. Para programar una
cita en línea, visite www.vw.com/find-a-dealer.
Vehículos en
arrendamiento y
cambios de dirección
Si usted es el arrendador y propietario registrado del vehículo que se
identifica en esta acción, la ley requiere que le reenvíe esta carta
inmediatamente por first-class mail al arrendatario en un plazo de diez (10)
días a partir de que la reciba. Si cambió de dirección o vendió el vehículo,
llene la tarjeta prepagada de respuesta del propietario que se adjunta a esta
carta y envíenosla por correo para poder actualizar nuestros registros.
Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 44R1 USA
IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD
¿Hay algo más en lo
que le podamos
ayudar?
Si su concesionaria autorizada Volkswagen no logra o no puede completar
este trabajo de forma gratuita en un plazo razonable, o si usted tiene alguna
pregunta acerca de este comunicado, comuníquese con nosotros por el
medio de comunicación de su preferencia en www.vw.com/contact o
llamándonos al 800-893-5298.
Verificar si hay alguna
campaña de servicio y
llamado a revisión
vigente relacionada con
su vehículo
Para verificar la elegibilidad de su vehículo para reparación de conformidad
con esta o cualquier otra campaña de servicio o llamado a revisión, visite
www.vw.com/owners/recalls e ingrese su Número de identificación del
vehículo (VIN) en la herramienta de búsqueda de campañas de servicio o
llamado a revisión.
Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la
línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153); o
puede visitar la página https://www.safercar.gov.
Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta
medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo.
Atentamente,
Protección al cliente de Volkswagen

*************************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 44R1_DLR_LAUNCH
Repair Available – Safety Recall 44R1 / Continental Tires
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date: March 18, 2021
Issue: Vehicles included in this recall may have received potentially affected “overcured”
Continental brand tires out of specific production lots. The potentially affected tires may
experience a carcass break in the sidewall with sudden air loss, or could develop a belt
edge separation that could lead to a partial or full tread/belt loss. Sudden loss of tire air
pressure without warning may cause loss of vehicle control, increasing the risk of a crash.
Repair:  REPAIR AVAILABLE – March 19, 2021 / Inspect and, if necessary, replace
affected tire(s)
 See ELSA/ServiceNet for complete repair & claiming instructions
 Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
 Repair every affected inventory vehicle before delivery to consumers.
Parts Allocation: There will be no parts allocation. Please see the campaign circular for complete parts
ordering information.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2018 2019 ATLAS 2,535
USA 2020 2020 ATLAS CROSS SPORT 1
CAN 2018 2019 ATLAS 324
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:  Schedule owner repairs immediately
 Owner mailing – March 2021
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE

SEOCONTENT-END