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August 3, 2022 NHTSA CAMPAIGN NUMBER: 22V567000
Tailgate Improperly Manufactured
An improperly connected tailgate may decrease the structural protection of the vehicle during a crash, increasing the risk of injury.
NHTSA Campaign Number: 22V567
Manufacturer Volkswagen Group of America, Inc.
Components STRUCTURE
Potential Number of Units Affected 1
Summary
Volkswagen Group of America, Inc. (Audi
) is recalling one 2022 Audi
SQ5 Sportback vehicle. The connections that join the metal sheets to form the tailgate may have been improperly connected.
Remedy
A dealer will replace the rear lid, free of charge. The owner notification letter is expected to be mailed September 30, 2022. Owners may contact Audi’s customer service at 1-800-253-2834. Audi
’s number for this recall is 55M6.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Audi has a Recall
Affected Vehicles
Country | Beginning Model Year | Ending Model Year | Vehicle | Vehicle Count |
USA | 2022 | 2022 | SQ5 SPORTBACK | 1 |
CAN | 2022 | 2022 | Q5 SPORTBACK | 3 |
CAN | 2022 | 2022 | SQ5 SPORTBACK | 3 |
Problem Description
The connections that join the metal sheets to form the rear lid may have been improperly connected. In a crash, the rear lid lock may detach from the assembly or break. As a result, the stability of the rear lid might be influenced negatively, increasing the risk of injury.
Corrective Action
Replace the rear lid.
Code Visibility
On or about September 29, 2022, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in September 2022. Owner letter examples are included in this bulletin for your reference.
Repair Overview
Replace rear lid.
Chronology :
October 19, 2021: A defect on the joining tool for the tailgate of the Q5 Sportback was discovered. The defective parts of the joining tool were replaced and the monitoring values for the joining process were corrected.
October – November 25, 2021: The affected production period and the stock of affected assemblys was verified. All parts in production were blocked and reworked. The issue is reported to the Audi Product Safety Committee.
Dezember 2021 – June 2022: Tailgates from the production in Mexico were send to Ingolstadt for extensive testing. Parts that have been built according to manufacturing specification and faulty parts with the rework solution, which had to be built on purpose, were subjected to various test routines to verify the impact on stiffness and rigidity. The tailgates were dismantled and the clinch connections were cut open and analyzed to validate the impact on the connection between the two metal sheets. The scope of vehicles in the field that did not receive a rework while in production was verified.
July 27, 2022: The Audi Product Safety Committee decides a voluntary worldwide safety recall for the affected vehicles that did not receive rework while in production.
Audi is not aware of any warranty claims or customer claims due to this issue.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
AUDI![]() | SQ5 | 2022 |
8 Associated Documents
Recall Acknowledgement
RCAK-22V567-2264.pdf 645.732KB
Defect Notice 573 Report
RCLRPT-22V567-3790.PDF 215.501KB
Recall 573 Report – August 10, 2022
RCLRPT-22V567-9342.PDF 215.509KB
Volkswagen – Audi
Dealer Communication – August 2022
RCMN-22V567-3713.pdf 828.107KB
Remedy Instructions and TSB
RCRIT-22V567-7651.pdf 544.257KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V567-7736.pdf 165.911KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V567-7007.pdf 153.705KB
Volkswagen – Audi
Dealer Launch Notice – September 2022
RCMN-22V567-5582.pdf 267.531KB
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SEOCONTENT-START
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. September 2022 55M6 Page 1 of 10 Safety Recall Code: 55M6 Subject Rear Lid Release Date September 29, 2022 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 SQ5 SPORTBACK 1 CAN 2022 2022 Q5 SPORTBACK 3 CAN 2022 2022 SQ5 SPORTBACK 3 Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Campaign status must show “open.” If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description The connections that join the metal sheets to form the rear lid may have been improperly connected. In a crash, the rear lid lock may detach from the assembly or break. As a result, the stability of the rear lid might be influenced negatively, increasing the risk of injury. Corrective Action Replace the rear lid. Code Visibility On or about September 29, 2022, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in September 2022. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. September 2022 55M6 Page 2 of 10 Parts Information Parts Control Type: Free Order Parts will be managed by Free Order Parts Control Type: VIN to Order If parts are needed to support a vehicle repair: US Dealers – use AVA CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method 01 1 80F-827-025 STL LID VIN To Order 1 V04-017-001-GK ATT.PARTS Free Order 2 80A-945-191 GASKET SET (seal kit for rear lights) 1 80F-898-941 PARTS KIT (fastening set for spoiler) 1 80F-853-742 2ZZ AUDI SIGN 1 8R0-853-735 2ZZ or 8R0-853-741 2ZZ NAME PLATE (SQ5 Emblem) or NAME PLATE (Q5 Emblem) 1 80A-898-940 or 80A-898-940-A REPAIR KIT (spoiler seal) (confirm part number in ETKA) NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. September 2022 55M6 Page 3 of 10 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work: U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option. Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure. Service Number 55M6 Damage Code 0099 Parts Vendor Code 002 Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark LID* as causal part Vehicle Wash/Loaner Do not claim wash/loaner under this action Criteria I.D. 01 NOTE: All claims will stop for review LABOR Labor Op Time Units Description SEE ELSA SEE ELSA As required per ELSA if any portion of the repair is performed at the dealership 9143 15 50 50 Back-up camera adjust 2706 89 50 10 Connect battery charger (if necessary) 0150 00 00 Time stated on diagnostic protocol GFF Operations (if necessary) PARTS Quantity Part Number Description 1.00 80F827025 STL LID* 1.00 V04017001GK ATT.PARTS 2.00 80A945191 GASKET SET 1.00 80F898941 PARTS KIT 1.00 80F853742 2ZZ AUDI SIGN 1.00 8R0853735 2ZZ or 8R0853741 2ZZ INSCRIPTION CHROME (SQ5 emblem) or INSCRIPTION CHROME (Q5 emblem) 1.00 80A898940 or 80A898940A REPAIR KIT (confirm part number in ETKA) Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. September 2022 55M6 Page 4 of 10 OUTSIDE LABOR/MATERIAL (if required) Quantity/Time Part Number Description Amount As Needed (Max labor = 7.7 hours) As Needed Paint materials and labor Per body shop invoice The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. September 2022 55M6 Page 5 of 10 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 22V567 Subject: Safety Recall 55M6 – Rear Lid Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The connections that join the metal sheets to form the rear lid may have been improperly connected. In a crash, the rear lid lock may detach from the assembly or break. As a result, the stability of the rear lid might be influenced negatively, increasing the risk of injury. What will we do? To correct this defect, your authorized Audi dealer will replace the rear lid. This work may take up to a week or more to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. September 2022 55M6 Page 6 of 10 Customer Letter Example (Canada) This notice applies to your vehicle: , Transport Canada Recall: 2022-455 Subject: Safety Recall 55M6 – Rear Lid Dear Audi Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The connections that join the metal sheets to form the rear lid may have been improperly connected. In a crash, the rear lid lock may detach from the assembly or break. As a result, the stability of the rear lid might be influenced negatively, increasing the risk of injury. What will we do? To correct this defect, your authorized Audi dealer will replace the rear lid. This work may take up to a week or more to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall work. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. September 2022 55M6 Page 7 of 10 Repair Overview Replace rear lid. NOTE These repair instructions may differ from the labor operations and labor times listed in ELSA. Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action. This procedure must be read in its entirety prior to performing the repair. Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles. Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. September 2022 55M6 Page 8 of 10 Repair Instruction Section A – Check for Previous Repair Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order. Confirm the Campaign/Action is open . If the status is closed, no further work is required. Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first. All Safety Recalls must be completed prior to completing this campaign. Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. September 2022 55M6 Page 9 of 10 Section B – Repair Procedure Replace the rear lid according to the ELSA Repair Manual. Transfer the rear glass. Transfer the rear spoiler. Work with your preferred body shop to have the repairs completed, if necessary. After rear lid is replaced, calibrate the rearview camera. See ELSA Repair Manual: Repair manual > Electrical System > Communication > 91 Communication > Rearview Camera System > Rearview Camera System, Calibrating Proceed to Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. September 2022 55M6 Page 10 of 10 Section C – Campaign Completion Stamp Item#: AUD4927ENG -ORItem # AUD4927FRE Once the campaign has been completed, the technician should stamp the repair order. Stamps are available for ordering through the Compliance Label Ordering Portal. Proceed to Section D Section D – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.
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55M6 USA IMPORTANT SAFETY RECALL This notice applies to your vehicle: , NHTSA: 22V567 Subject: Safety Recall 55M6 – Rear Lid Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The connections that join the metal sheets to form the rear lid may have been improperly connected. In a crash, the rear lid lock may detach from the assembly or break. As a result, the stability of the rear lid might be influenced negatively, increasing the risk of injury. What will we do? To correct this defect, your authorized Audi dealer will replace the rear lid. This work may take up to a week or more to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANT SAFETY RECALL If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection 55M6 USA CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE El presente aviso corresponde a su vehículo: , NHTSA: 22V567 Asunto: Campaña de llamada a revisión 55M6 – Tapa de la cajuela Estimado propietario de un vehículo Audi: El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de EE. UU. Audi determinó que existe un defecto relacionado con la seguridad de los vehículos motorizados en determinados vehículos Audi modelo 2022. Nuestros registros indican que usted es propietario de uno de los vehículos afectados por esta campaña. ¿Cuál es el problema? Es posible que las conexiones que unen las láminas de metal para formar la tapa de la cajuela se hayan conectado de manera incorrecta. En caso de un choque, el seguro podría romperse o desprenderse del ensamblaje. Como resultado, la estabilidad de la tapa de la cajuela podría verse afectada de forma negativa, y esto aumentaría el riesgo de lesiones. ¿Qué haremos? Para corregir este defecto, el concesionario autorizado de Audi cambiará la tapa de la cajuela. Este servicio puede tomar una semana o más de trabajo y se le ofrecerá de forma gratuita. Considere la posibilidad de que su concesionario necesite tiempo adicional para la preparación del servicio y la organización del horario del taller. ¿Qué debe hacer? Comuníquese de inmediato con su concesionario Audi autorizado para programar este servicio de revisión. También puede visitar el sitio www.audiusa.com y hacer clic en “Find a Dealer” (Buscar concesionario) para encontrar un concesionario cercano a su domicilio y programar este servicio. Vehículos rentados y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros. ¿De qué otra forma podemos ayudarlo? Si su concesionario Audi autorizado no puede completar esta tarea de forma gratuita en un plazo razonable o no está en condiciones de hacerlo, comuníquese con el Centro de Experiencia del Cliente de Audi al 1-800-253-2834 o a través de la página “Contact Us” (Contáctenos) en el enlace www.audiusa.com. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. CAMPAÑA DE LLAMADA A REVISIÓN Verificación de vehículos para campañas de llamada a revisión o de servicio Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, utilice la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio) en www.audiusa.com e ingrese el número de identificación del vehículo (VIN). Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o ingresar a http://www.safercar.gov. Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; sin embargo, hemos tomado esta medida para garantizar su seguridad y su continua satisfacción con el vehículo. Atentamente, Defensa del Consumidor de Audi
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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 55M6_DLR_LAUNCH Repair Available – Safety Recall 55M6 / Rear Lid This notice is for: Dealer Principal General Manager Sales Managers Service Manager Parts Manager Service Advisor Warranty Administrator Technicians Date: Issue: September 28, 2022 The connections that join the metal sheets to form the rear lid may have been improperly connected. In a crash, the rear lid lock may detach from the assembly or break. As a result, the stability of the rear lid might be influenced negatively, increasing the risk of injury. Repair: • REPAIR AVAILABLE – September 29, 2022 – Replace the rear lid • See ELSA/ServiceNet for complete repair & claiming instructions • Check daily campaign open inventory report or OMD for affected vehicles in inventory • Repair every affected inventory vehicle before delivery to consumers. Parts Department: Parts will be managed by free order. There will be no parts allocation. Please reference the Repair Projection Tool in the campaign circular to view your potential VIN population. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 SQ5 SPORTBACK 1 CAN 2022 2022 Q5 SPORTBACK 3 CAN 2022 2022 SQ5 SPORTBACK 3 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: Schedule owner repairs immediately Owner mailing – September 2022 IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE
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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 55M6_DLR_ADV Advance Notice – Safety Recall 55M6 / Rear Lid This notice is for: Dealer Principal General Manager Sales Managers Service Manager Parts Manager Service Advisor Warranty Administrator Technicians Date: August 12, 2022 Issue: The connections that join the metal sheets to form the rear lid may have been improperly connected. In a crash, the rear lid lock may detach from the assembly or break. As a result, the stability of the rear lid might be influenced negatively, increasing the risk of injury. Repair: REPAIR NOT YET AVAILABLE Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 SQ5 SPORTBACK 1 CAN 2022 2022 Q5 SPORTBACK 3 CAN 2022 2022 SQ5 SPORTBACK 3 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-567 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : AUG 10, 2022 NHTSA Recall No. : 22V-567 Manufacturer Recall No. : 55M6 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 1 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Audi SQ5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by records of the vehicle assembly information. The recalled products differ from products that were not included in the recall because the recalled vehicles were assembled with a rear lid that may not have been produced according to manufacturing specifications. SQ5 Sportback: 1 Production Dates : OCT 19, 2021 – OCT 19, 2021 VIN Range 1 : Begin : WA124AFY0N2032713 End : WA124AFY0N2032713 ✔ Not sequential Description of Defect : Description of the Defect : On the affected vehicles, a part of the clinch connections that are used to join the inner and outer metal sheets forming the rear lid may not have been fully executed. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In the event of a crash, the rear lid lock may detach from the assembly or break. As a result, the stability might be influenced negatively, increasing the risk of injury. Description of the Cause : Due to erroneously set monitoring values on the joining tool for the rear lid, a defect within the tool was not detected instantly, which led to certain clinch connections not being fully executed. Identification of Any Warning that can Occur : None. Part 573 Safety Recall Report 22V-567 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Rear Lid Component Description : Rear Lid Assembly Component Part Number : 80F827025 Supplier Identification : Component Manufacturer Name : Audi AG Address : Auto-Union-Str. 1 Ingolstadt Foreign States 85057 Country : Germany Chronology : October 19, 2021: A defect on the joining tool for the rear lid of the Q5 Sportback was discovered. The defective parts of the joining tool were replaced and the monitoring values for the joining process were corrected. October – November 25, 2021: The affected production period and the stock of affected assemblies was verified. All parts in production were blocked and reworked. The issue is reported to the Audi Product Safety Committee. Dezember 2021 – June 2022: Rear lids from the production in Mexico were send to Ingolstadt for extensive testing. Parts that have been built according to manufacturing specification and faulty parts with the rework solution, which had to be built on purpose, were subjected to various test routines to verify the impact on stiffness and rigidity. The rear lids were dismantled and the clinch connections were cut open and analyzed to validate the impact on the connection between the two metal sheets. The scope of vehicles in the field that did not receive a rework while in production was verified. July 27, 2022: The Audi Product Safety Committee decides a voluntary worldwide safety recall for the affected vehicles that did not receive rework while in production. Audi is not aware of any warranty claims or customer claims due to this issue. Description of Remedy : Description of Remedy Program : The rear lid will be replaced. Audi will not offer a reimbursement plan under this recall. Part 573 Safety Recall Report 22V-567 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : The recalled component is the rear lid with part number 80F827025 from the affected production period. The remedy components have the same part numbers but have been built according to manufacturing specifications. Identify How/When Recall Condition was Corrected in Production : Vehicles produced after October 19, 2021 have been assembled with rear lids produced according to manufacturing specifications. Recall Schedule : Description of Recall Schedule : Dealers/owners: On or before Planned Dealer Notification Date : SEP 30, 2022 – SEP 30, 2022 Planned Owner Notification Date : SEP 30, 2022 – SEP 30, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-567 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : AUG 03, 2022 NHTSA Recall No. : 22V-567 Manufacturer Recall No. : 55M6 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 1 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Audi SQ5 SPORTBACK Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by records of the vehicle assembly information. The recalled products differ from products that were not included in the recall because the recalled vehicles were assembled with a tailgate that may not have been produced according to manufacturing specifications. SQ5 Sportback: 1 Production Dates : OCT 19, 2021 – OCT 19, 2021 VIN Range 1 : Begin : WA124AFY0N2032713 End : WA124AFY0N2032713 ✔ Not sequential Description of Defect : Description of the Defect : On the affected vehicles a part of the clinch connections, that are used to join the inner and outer metal sheets forming the tailgate, may not have been fully executed. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In the event of a crash, the tailgate lock may detach from the assembly or break. As a result, the stability might be influenced negatively, increasing the risk of injury. Description of the Cause : Due to erroneously set monitoring values on the joining tool for the tailgate, a defect within the tool was not detected instantly, which led to certain clinch connections not being fully executed. Identification of Any Warning that can Occur : None. Part 573 Safety Recall Report 22V-567 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Tailgate Component Description : Tailgate assembly Component Part Number : 80F827025 Supplier Identification : Component Manufacturer Name : Audi AG Address : Auto-Union-Str. 1 Ingolstadt Foreign States 85057 Country : Germany Chronology : October 19, 2021: A defect on the joining tool for the tailgate of the Q5 Sportback was discovered. The defective parts of the joining tool were replaced and the monitoring values for the joining process were corrected. October – November 25, 2021: The affected production period and the stock of affected assemblys was verified. All parts in production were blocked and reworked. The issue is reported to the Audi Product Safety Committee. Dezember 2021 – June 2022: Tailgates from the production in Mexico were send to Ingolstadt for extensive testing. Parts that have been built according to manufacturing specification and faulty parts with the rework solution, which had to be built on purpose, were subjected to various test routines to verify the impact on stiffness and rigidity. The tailgates were dismantled and the clinch connections were cut open and analyzed to validate the impact on the connection between the two metal sheets. The scope of vehicles in the field that did not receive a rework while in production was verified. July 27, 2022: The Audi Product Safety Committee decides a voluntary worldwide safety recall for the affected vehicles that did not receive rework while in production. Audi is not aware of any warranty claims or customer claims due to this issue. Description of Remedy : Description of Remedy Program : The tailgate will be replaced. Audi will not offer a reimbursement plan under this recall. Part 573 Safety Recall Report 22V-567 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : The recalled component is the tailgate with part number 80F827025 from the affected production period. The remedy components have the same part numbers but have been built according to manufacturing specifications. Identify How/When Recall Condition was Corrected in Production : Vehicles produced after October 19, 2021 have been assembled with tailgates produced according to manufacturing specifications. Recall Schedule : Description of Recall Schedule : Dealers/owners: On or before Planned Dealer Notification Date : SEP 30, 2022 – SEP 30, 2022 Planned Owner Notification Date : SEP 30, 2022 – SEP 30, 2022 * NR – Not Reported
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