91DZ Rearview Camera Software – 2021-2022 Audi

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October 5, 2022 NHTSA CAMPAIGN NUMBER: 22V742000

Rearview Display Inoperative/FMVSS 111

A blank rearview camera display can reduce the driver’s rear visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V742

Manufacturer Volkswagen Group of America, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 170,296

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi A8, RS7, RS6 Avant, RS5 Sportback, RS5 Coupe, Q8, Q7, Q5 Sportback, S4 Sedan, Q5, A7, A6, A6 Allroad, A5 Sportback, A5 Coupe, A5 Cabrioleet, A4 Sedan, A4 Allroad, E-Tron Sportback Quattro, SQ7, S5 Cabriolet, E-Tron Quattro, SQ8, SQ5 Sportback, SQ5, S8, S7, S6 Sedan, S5 Sportback, S5 Coupe, 2022 E-Tron GT, and 2021-2022 RSQ8 vehicles. Due to a software issue, a blank or black screen may be displayed instead of the rearview camera image when the vehicle is placed in reverse gear. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will update the infotainment unit software, free of charge. Owner notification letters were mailed October 25, 2022. Owners may contact Audi’s customer service at 1-800-253-2834. Volkswagen’s number for this recall is 91DZ.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Audi has a Recall

 


Affected Vehicles

Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2021 2021 A4 ALLROAD 1,294
USA 2021 2021 A4 SEDAN 15,135
USA 2021 2021 A5 CABRIOLET 2,002
USA 2021 2021 A5 COUPE 1,470
USA 2021 2021 A5 SPORTBACK 9,053
USA 2021 2021 A6 ALLROAD 978
USA 2021 2021 A6 SEDAN 6,992
USA 2021 2021 A7 1,754
USA 2021 2021 A8 1,497
USA 2022 2022 E‐TRON GT 485
USA 2021 2021 E‐TRON QUATTRO 6,360
USA 2021 2021 E‐TRON SPORTBACK QUATTRO 2,388
USA 2021 2021 Q5 53,429
USA 2021 2021 Q5 SPORTBACK 2,747
USA 2021 2021 Q7 27,814
USA 2021 2021 Q8 11,439
USA 2021 2021 RS5 COUPE 522
USA 2021 2021 RS5 SPORTBACK 1,570
USA 2021 2021 RS6 AVANT 1,543
USA 2021 2021 RS7 1,373
USA 2021 2022 RSQ8 1,650
USA 2021 2021 S4 SEDAN 1,837
USA 2021 2021 S5 CABRIOLET 641
USA 2021 2021 S5 COUPE 672
USA 2021 2021 S5 SPORTBACK 2,891
USA 2021 2021 S6 SEDAN 708
USA 2021 2021 S7 453
USA 2021 2021 S8 199
USA 2021 2021 SQ5 6,545
USA 2021 2021 SQ5 SPORTBACK 521
USA 2021 2021 SQ7 2,135
USA 2021 2021 SQ8 2,199
CAN 2021 2021 A4 ALLROAD 231
CAN 2021 2021 A4 SEDAN 900
CAN 2021 2021 A5 CABRIOLET 124
CAN 2021 2021 A5 COUPE 222
CAN 2021 2021 A5 SPORTBACK 827
CAN 2021 2021 A6 ALLROAD 99
CAN 2021 2021 A6 SEDAN 114
CAN 2021 2021 A7 92
CAN 2021 2021 A8 40
CAN 2022 2022 E‐TRON GT 129
CAN 2021 2021 E‐TRON QUATTRO 336
CAN 2021 2021 E‐TRON SPORTBACK QUATTRO 332
CAN 2021 2021 Q5 7,066
CAN 2021 2021 Q5 SPORTBACK 656
CAN 2021 2021 Q7 2,325
CAN 2021 2021 Q8 973
CAN 2021 2021 RS5 COUPE 103
CAN 2021 2021 RS5 SPORTBACK 222
CAN 2021 2021 RS6 AVANT 466
CAN 2021 2021 RS7 228
CAN 2021 2021 RSQ8 434
CAN 2021 2021 S4 SEDAN 194
CAN 2021 2021 S5 CABRIOLET 92
CAN 2021 2021 S5 COUPE 169
CAN 2021 2021 S5 SPORTBACK 536
CAN 2021 2021 S6 SEDAN 44
CAN 2021 2021 S7 41
CAN 2021 2021 S8 17
CAN 2021 2021 SQ5 1,154
CAN 2021 2021 SQ5 SPORTBACK 319
CAN 2021 2021 SQ7 255
CAN 2021 2021 SQ8 266

 

Problem Description

Due to a software issue, upon selecting reverse, a blank or black screen may be displayed instead of the rearview camera image. In certain cases, this issue may also cause the main unit to become inoperative which will lead to no image being displayed at all. A rearview camera screen that displays a blank or no image can reduce the driver’s view of what is behind the vehicle, increasing the risk of a crash.

 

Corrective Action

Update the infotainment system software.

 

Code Visibility

On or about October 14, 2022, the campaign code will be applied to affected vehicles.

 

Owner Notification

Owner notification will take place in October 2022. Owner letter examples are included in this bulletin for your reference.

 

Repair Overview

  • Activate flight mode.
  • Update MIB3 infotainment system via SVM + USB drive.
  • Perform bus sleep.
  • Change communication path to DoIP.
  • Update -J949- via SVM.
  • Deactivate flight mode.
  • Perform bus sleep.
  • Clear repair related faults.

 

NOTE

There are multiple ODIS operating modes used during this action; OBD, FLASH and Diagnosis.

When switching between Diagnosis operations, the diagnostic session should be saved in order to have one Diagnosis log for all operations using that mode.

 

NOTE

This software update will also address the following customer complaints:

  • MMI permanently initializing / freezing / rebooting
  • Navigation inop, navigation database corrupt
  • SOS Malfunction displayed in the instrument cluster.
  • Connect / Bluetooth / WiFi inoperable.
  • Voice recognition performance / missing keyword activation
  • aLDW settings (Early/Late) not available in the MMI
  • Various other malfunctions

 

This software update will also address the following faults stored in address 005F:

  • DTC B126CF0: Navigation system Navigation database malfunctioning (If this fault is stored, the navigation database will have to be reloaded prior to starting this software update. Instructions for addressing this are outlined in these work instructions.)
  • DTC B126CF1: Navigation database not available

 


Chronology :

Between January 2021 and December 2021, an increasing number of customers complained about different infotainment issues, such as loss of navigation functions and radio reception. Due to the high level of customer dissatisfaction the topic was evaluated for a potential proactive field campaign worldwide.

January 2022 – March 2022: Root cause, failure mode, field data and potentially affected population were investigated.

March 2022: Due to customer complaints regarding the loss of certain infotainment, telephone and/or navigation functionalities, a decision was made to conduct a worldwide service campaign to provide the vehicles with an optimized software version.

April – June 2022: During the preparation of the service campaign, the U.S. market reviewed the technical background and claims data and became aware of cases where the main unit became inoperative.

June 2022: Due to a concern regarding a potential non-compliance with FMVSS 111, the U.S. market asked the Audi Product Safety Committee to review the topic and evaluate a potential non-compliance for the U.S. market.

June – August 2022: The technical background, the failure mode and the different possible customer experiences were reviewed again in detail. It became clear, that in certain cases the main unit may become inoperative and in rare cases a blank/black screen may be displayed.

September 28, 2022: The Audi Product Safety Committee makes the determination of a non-compliance for the US and Canada and decides a non-compliance recall.

Between January 2021 and September 2022, Audi of America has received 330 warranty claims where the rear view camera allegedly was not being displayed due to this issue and 594 warranty claims where the main unit became inoperative and had to be replaced.

 


25 Affected Products

Vehicles

MAKE MODEL YEAR
AUDI A4 2021
AUDI A5 2021
AUDI A5 CABRIOLET 2021
AUDI A6 2021
AUDI A7 2021
AUDI A8 2021
AUDI E-TRON 2021
AUDI E-TRON GT 2022
AUDI Q5 2021
AUDI Q7 2021
AUDI Q8 2021
AUDI RS Q8 2021-2022
AUDI RS5 2021
AUDI RS6 2021
AUDI RS7 2021
AUDI S4 2021
AUDI S5 2021
AUDI S5 CABRIOLET 2021
AUDI S6 2021
AUDI S7 2021
AUDI S8 2021
AUDI SQ5 2021
AUDI SQ7 2021
AUDI SQ8 2021

 


9 Associated Documents

Recall Acknowledgement

RCAK-22V742-3748.pdf 745.026KB

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Recall 573 Report – October 11, 2022

RCLRPT-22V742-3420.PDF 233.671KB

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Noncompliance Notice 573 Report

RCLRPT-22V742-8749.PDF 233.655KB

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Remedy Instructions and TSB

RCRIT-22V742-9073.pdf 2637.837KB

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VolkswagenAudi Dealer Communication – October 2022

RCMN-22V742-7415.pdf 799.203KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V742-4269.pdf 171.913KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V742-1446.pdf 154.724KB

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Remedy Instructions and TSB

RCRIT-22V742-9502.pdf 2651.197KB

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VolkswagenAudi Dealer Revision Notice – October 2022

RCMN-22V742-0692.pdf 297.194KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V742&docType=RCL

 


 

Reprogramming

Overview – Introduction

The Immobilizer is a theft-deterrent device that adds a layer of security to VWGoA vehicles that include the following brands: Audi, Bentley, Lamborghini, and VW. Certain repairs such as replacing emission parts cannot be performed without resetting the immobilizer code for the vehicle. This is done by a technician using the VAS for PC software to synchronize the immobilizer code embedded in the ignition key with other codes resident on parts such as the Transmission Control Module, Engine Control Module, and Instrument Cluster.

 

Before you can replace an emission part

Whenever you replace an emission-related control module, the immobilizer must be reset using the VAS for PC software. This can only be done if you meet the following requirements:

  • You have enrolled into the program (see step 1 - Complete Pass Thru Enrollment Forms)
  • You have received an email from VWGoA that contains a Security ID and Password to access the immobilizer application hosted in Germany
  • You have received an email from VWGoA that contains a certificate file (e.g. IndepeDeale.30001.300999.pfx)
  • You have installed the certificate onto your PC
  • You have obtained a J 2534-1 Pass Thru device (see recommended J 2534-1 Pass Thru devices)
  • You have performed the steps outlined in VAS for PC Setup

 

Recommended J 2534-1 Pass Thru devices

Pass thru devices are available for purchase from a recommended Manufacturer for registered workshops to perform Immobilizer functions. The Pass Thru devices that have been tested to work with VAS for PC follow:

 
  • I+ME Pass-Thru+XS

Available from ACTIA Corp.

https://www.actiaus.com, https://www.passthruxs.com or (734) 266-2083

91DZ Rearview Camera Software - 2021-2022 Audi | small light

Available from Drew Technologies, Inc. https://www.drewtech.com or (734) 222-5228

 
  • Blue Streak iflash Global Programmer

Available from Blue Streak Electronics https://www.bsecorp.com or (905) 669-4812 Email at Info@bsecorp.com

91DZ Rearview Camera Software - 2021-2022 Audi | small light

Available from Dearborn Group Technology https://www.dgtech.com or (248) 488-2080

Email at sales@dgtech.com

Note: Currently, Pass Thru re-programming supports SAE J2534-1 version 4.04 only. Please ensure that you have installed the appropriate driver for your Pass Thru device. For details read the documentation shipped with your device or contact the manufacturer.

Immobilizer-Reprogramming-Instructions

 

J2534 Pass Thru devices

91DZ Rearview Camera Software - 2021-2022 Audi | small light CarDAQ-Plus 3
91DZ Rearview Camera Software - 2021-2022 Audi | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
91DZ Rearview Camera Software - 2021-2022 Audi | small light CarDAQ-M Auto Universal Diagnostic Scanner and Programming Tool VSI J2534
91DZ Rearview Camera Software - 2021-2022 Audi | small light CarDAQ-M Modular PassThru J2534
91DZ Rearview Camera Software - 2021-2022 Audi | small light Drew Tech Mongoose Pro ISO-CAN
91DZ Rearview Camera Software - 2021-2022 Audi | small light VSI J2534 ECU Reprogrammer & Diagnostic Adapter
91DZ Rearview Camera Software - 2021-2022 Audi | small light Autel (AULMF2534) MaxiFlash Pro
91DZ Rearview Camera Software - 2021-2022 Audi | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
91DZ Rearview Camera Software - 2021-2022 Audi | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
91DZ Rearview Camera Software - 2021-2022 Audi | small light VXDIAG VCX Nano Compatible for GM/OPEL with GDS2 and Tech2WIN System Diagnostic Tool
91DZ Rearview Camera Software - 2021-2022 Audi | small light GODIAG J2534

 

https://erwin.vw.com

https://erwin.audiusa.com

 


 

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Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API

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