13i4 – Engine Connecting Rod – 2022-2023 Volkswagen Atlas & Atlas Cross Sport

SEOCONTENT-START

NAME Title Department Phone Fax Date Dear Ms. Carlson: Volkswagen hereby submits the following chronology associated with the subject recall. Chronology of Defect November 09, 2021: Volkswagen learned about a fire case in a Volkswagen Atlas that may have originated in the engine compartment. Upon conducting a visual inspection of the vehicle, severe engine damage was found, however, Volkswagen was unable to determine the root cause at that time. February 13-22, 2022: While investigating engine noise allegations at the Chattanooga plant, Volkswagen analyzed an engine, and shipped parts to the engine factory in Mexico for further analysis to identify potential root cause. Analysis process started. First results of the engine (for noise allegations) analyzed in Chattanooga during the week of February 13, 2022 showed manufacturing deviations at the connecting rod. April 07, 2022: The first analysis of the engine from the November 2021 fire incident in Chattanooga was completed. This analysis identified manufacturing deviations at the connecting rod. Parts were shipped to the engine factory in Mexico for further, detailed analysis. Week of May 01, 2022: Analysis of additional engines with noise allegations was initiated in order to determine potential root cause and to evaluate potential scope. Week of July 17, 2022: Volkswagen received the final laboratory report, which confirmed multiple connecting rod manufacturing deviations as root cause for the engines that had been analyzed for noise allegations. August 18, 2022: Volkswagen learned about a second fire case in a Volkswagen Atlas that may have originated in the engine compartment. Upon conducting a visual inspection of the vehicle, severe engine damage was found, however, Volkswagen was unable to determine the root cause. To date, Volkswagen is unable to access this vehicle for further analysis. September 09, 2022: The topic was presented in Volkswagen Product Safety Committee. An evaluation of claims shows that the vast majority are for engine noise, and that the incidents occurred very early in vehicle life (below 1,000 miles/ 1600 km). Further details Ann Carlson, Acting Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E. Washington, DC 20590 Subject: Chronology for Volkswagen Recall Codes 13i4/13i5 Engine Connecting Rod Christopher T. Sandvig Director Group Customer Protection 248-754-5000 248-754-5093 October 07, 2022 were requested regarding the root cause, characteristics of the failure modes, and scoping of potentially affected vehicles. September 14, 2022: The topic was discussed with NHTSA ODI during the company´s quarterly meeting. Volkswagen conveyed that the investigations were still ongoing and were estimated to take another 2 weeks. September 30, 2022: The topic was presented in audi.oemdtc.com/product/k-B07GK34B5T/US/vw-audioemdtc-20">Volkswagen and Audi Product Safety Committees, and a safety recall was decided based on analysis results that a sudden loss of motive power may occur and an engine oil leak cannot be ruled out. Volkswagen Group of America is aware of 1 fire case on a Volkswagen Atlas vehicle attributable to this issue and 1 additional fire case on a Volkswagen Atlas vehicle with an open root cause still under investigation. There are no reports of fires or crashes on Audi Q5 vehicles due to this issue. Please contact me if you require any additional information or have any questions related to this information. Sincerely, Christopher T. Sandvig Director, Group Customer Protection Group Quality

**************************************************************************************************************

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2022 13i4 Page 1 of 13 Safety Recall Code: 13i4 Subject Engine Connecting Rod Release Date October 21, 2022 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2023 ATLAS 16,135 USA 2022 2023 ATLAS CROSS SPORT 9,279 CAN 2022 2023 ATLAS 462 CAN 2022 2023 ATLAS CROSS SPORT 393 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description Deviations in the mechanical production process of the connecting rods may have caused an increased particle occurrence in the engine oil circuit, which may lead to extensive wear and play and result in damage to the connecting rod bearings. A connecting rod bearing with continuously rising bearing play leads to excessive engine noise. If the excessive engine noise and engine warning light is ignored and the vehicle continues to be driven, this condition may result in engine failure, potentially causing a loss of motive power while driving, and in rare cases a loss of engine oil, which may pose a risk of a vehicle fire. Corrective Action Inspect and, if necessary, replace the engine. Precautions If the recall condition is present in the vehicle, the driver may notice excessive engine noise and the Malfunction Indicator Light (MIL) may illuminate in the instrument panel. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle diagnosed/repaired. Code Visibility On or about October 21, 2022, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in November 2022. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2022 13i4 Page 2 of 13 that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2022 13i4 Page 3 of 13 Parts Information Parts Control Type: Free Order Parts will be managed by Free Order Initial Allocation: NO There will be no parts allocation. Criteria Quantity Part Number P.O.C. Part Description Ordering Method 01 2 06L-115-562-B FILTERELEM Free Order NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2022 13i4 Page 4 of 13 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 13i4 Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 Perform test procedure to check for faulty connecting rod. Engine passes test. Replace oil filter only. LABOR Labor Op Time Units Description 0183 00 99 75 Perform test procedure, engine does not require replacement PARTS Quantity Part Number Description 2.00 06L115562B FILTERELEM Do NOT enter claim if the engine is NOT OK. Repair and claiming details will be provided once sufficient parts are available. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2022 13i4 Page 5 of 13 Customer Letter Example (USA) This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 22V573 Subject: Safety Recall 13i4 – Engine Connecting Rod Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2022-2023 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Deviations in the mechanical production process of the connecting rods may have caused an increased particle occurrence in the engine oil circuit, which may lead to extensive wear and play and result in damage to the connecting rod bearings. A connecting rod bearing with continuously rising bearing play leads to excessive engine noise. If the excessive engine noise and engine warning light is ignored and the vehicle continues to be driven, this condition may result in engine failure, potentially causing a loss of motive power while driving, and in rare cases a loss of engine oil, which may pose a risk of a vehicle fire. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace the engine.  The inspection will take about an hour to complete.  If engine replacement is needed, this work may take several days to complete. Both the inspection and engine replacement (if needed) will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If the recall condition is present in the vehicle, the driver may notice excessive engine noise and the Malfunction Indicator Light (MIL) may illuminate in the instrument panel. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle diagnosed/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888- 327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2022 13i4 Page 6 of 13 Customer Customer Letter Example (Canada) Example (USA) This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> Transport Canada Recall: 2022-576 Subject: Safety Recall 13i4 – Engine Connecting Rod Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Deviations in the mechanical production process of the connecting rods may have caused an increased particle occurrence in the engine oil circuit, which may lead to extensive wear and play and result in damage to the connecting rod bearings. A connecting rod bearing with continuously rising bearing play leads to excessive engine noise. If the excessive engine noise and engine warning light is ignored and the vehicle continues to be driven, this condition may result in engine failure, potentially causing a loss of motive power while driving, and in rare cases a loss of engine oil, which may pose a risk of a vehicle fire. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace the engine.  The inspection will take about an hour to complete.  If engine replacement is needed, this work may take several days to complete. Both the inspection and engine replacement (if needed) will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. Precautions you should take If the recall condition is present in the vehicle, the driver may notice excessive engine noise and the Malfunction Indicator Light (MIL) may illuminate in the instrument panel. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle diagnosed/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2022 13i4 Page 7 of 13 Repair Overview  Perform test procedure to check for a damaged connecting rod. NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2022 13i4 Page 8 of 13 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required.  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.  Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign.  Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2022 13i4 Page 9 of 13 Section B – Test Procedure: Oil Filter Replacement + Road Test (connecting rod stress test) + Oil Filter Inspection  Remove oil filter.  Install a new oil filter and seal.  Run engine at idle until it reaches operating temperature of 90°C.  Turn on air-conditioning and all other engine loads.  Activate Sport mode.  Following all traffic laws, perform a road test, quickly accelerating from 1st to 2nd gear, bringing engine RPM up to 4500 RPM each time.  Perform this road test 10 times and pay attention to excessive engine knocking.  Bring vehicle back to the shop.  Let engine idle for at least 30 seconds.  Turn engine off.  Remove oil filter.  See examples of OK and NOT OK oil filter and housing on the following pages.  If no excessive metal particles are found: o Engine does not require replacement. o Replace oil filter and seal again. o Torque housing to 25 Nm. o Proceed to Section D.  If excessive metal particles are found: o The engine requires replacement. o Take clear photos of oil filter and housing. o Proceed to Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2022 13i4 Page 10 of 13 Examples of OK Oil Filters and Oil Filter Housing The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2022 13i4 Page 11 of 13 Examples of NOT OK Oil Filters and Oil Filter Housing The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2022 13i4 Page 12 of 13 Section C – Engine Replacement  Take clear photos of the filter and filter housing showing excessive metal particles.  Create a TAC WEB Ticket and upload the photos to the TAC case.  Select “13i4 / 13i5 Review” as the Concern Type.  The TAC Consultant will review the photos and provide direction. NOTE The review process may involve consulting with a factory representative. It may take up to 48 hours for the TAC Consultant to provide direction.  If engine requires replacement: Ground vehicle until further notice with an open repair order until further instructions are provided and the engine has been replaced. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. October 2022 13i4 Page 13 of 13 Section D – Campaign Completion Label Install Campaign Completion Label  Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section E Section E – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

**************************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 91EG_DLR_ADV Advance Notice – Compliance Recall 91EG / Rearview Camera Software This notice is for: Dealer Principal General Manager Sales Managers Service Manager Parts Manager Service Consultant Warranty Administrator Technicians Date: October 21, 2022 Issue: The rearview camera image may be delayed and not meet the response time requirement of Federal Motor Vehicle Safety Standard No. 111, Rear Visibility. Repair: •REPAIR NOT YET AVAILABLE •Check daily campaign open inventory report or OMD for affected vehicles ininventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 ID4 5 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actionsscreen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-

**************************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 13i4_DLR_LAUNCH Repair Available – Safety Recall 13i4 / Engine Connecting Rod This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: October 21, 2022 Issue: Deviations in the mechanical production process of the connecting rods may have caused an increased particle occurrence in the engine oil circuit, which may lead to extensive wear and play and result in damage to the connecting rod bearings. A connecting rod bearing with continuously rising bearing play leads to excessive engine noise. If the excessive engine noise and engine warning light is ignored and the vehicle continues to be driven, this condition may result in engine failure, potentially causing a loss of motive power while driving, and in rare cases a loss of engine oil, which may pose a risk of a vehicle fire. Precautions: If the recall condition is present in the vehicle, the driver may notice excessive engine noise and the Malfunction Indicator Light (MIL) may illuminate in the instrument panel. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle diagnosed/repaired. Repair:  REPAIR AVAILABLE – October 21, 2022 / Inspect and, if necessary, replace the engine  At this time, any vehicle needing an engine replacement will need to be grounded until engines become available. See the campaign circular for complete information.  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: Please refer to the campaign circular for further details. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2023 ATLAS 16,135 USA 2022 2023 ATLAS CROSS SPORT 9,279 CAN 2022 2023 ATLAS 462 CAN 2022 2023 ATLAS CROSS SPORT 393 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – November 2022 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

**************************************************************************************************************

**************************************************************************************************************

SEOCONTENT-END