91EL Inoperative Rearview Camera Display – 2022 Audi

SEOCONTENT-START

Add Models in Tags

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-823 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : NOV 02, 2022 NHTSA Recall No. : 22V-823 Manufacturer Recall No. : VW: 91EK, Audi: 91EL Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 2,585 Estimated percentage with defect : 5 % Vehicle Information : Vehicle 1 : 2023-2023 Volkswagen ID4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. ID4 – 140 Production Dates : SEP 17, 2022 – OCT 17, 2022 VIN Range 1 : Begin : 1V2GNPE81PC000412 End : 1V2GNPE85PC001305 ✔ Not sequential Vehicle 2 : 2022-2022 Volkswagen ID4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. ID4 – 214 Production Dates : APR 07, 2022 – SEP 07, 2022 VIN Range 1 : Begin : WVGTMPE24NP037292 End : WVGGNPE24NP069500 ✔ Not sequential Part 573 Safety Recall Report 22V-823 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Volkswagen GOLF R A8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. Golf R A8- 215 Production Dates : JAN 12, 2022 – JUN 16, 2022 VIN Range 1 : Begin : WVWFB7CDXNW146387 End : WVWFB7CD0NW217435 ✔ Not sequential Vehicle 4 : 2022-2023 Volkswagen GOLF GTI Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. Golf GTI – 1307 Production Dates : JAN 10, 2022 – SEP 09, 2022 VIN Range 1 : Begin : WVWH87CD3NW012263 End : WVW2A7CD2PW117177 ✔ Not sequential Vehicle 5 : 2022-2022 Audi S3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. S3 Sedan – 36 Production Dates : DEC 21, 2021 – FEB 23, 2022 VIN Range 1 : Begin : WAUJ3DGY4NA041616 End : WAUH3DGY9NA060452 ✔ Not sequential Part 573 Safety Recall Report 22V-823 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2022-2022 Audi RS3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. RS3 Sedan – 3 Production Dates : APR 01, 2022 – MAY 04, 2022 VIN Range 1 : Begin : WUAG4DGY2NA905463 End : WUAG4DGY6NA906082 ✔ Not sequential Vehicle 7 : 2022-2022 Audi Q4 E-TRON SUV Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. Q4 e-tron SUV – 6 Production Dates : FEB 04, 2022 – SEP 07, 2022 VIN Range 1 : Begin : WA1H2BFZ3NP032061 End : WA1H2BFZ6NP057228 ✔ Not sequential Vehicle 8 : 2022-2022 Audi A3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. A3 Sedan – 664 Production Dates : DEC 21, 2021 – JUN 13, 2022 VIN Range 1 : Begin : WAUGUDGY0NA041488 End : WAUAUDGY0NA101405 ✔ Not sequential Part 573 Safety Recall Report 22V-823 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : On the affected vehicles, after shifting into reverse or manually activating the parking function, the rearview camera picture may not be displayed. The rearview camera image may not meet the response time requirement of Federal Motor Vehicle Safety Standard No. 111, Rear Visibility. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : A rearview camera with a deactivated image can reduce the driver’s information of what is behind the vehicle, increasing the risk of a crash or injury to people outside the vehicle. Description of the Cause : Due to deviations within the maintenance process at the supplier, soldering joints on the printed circuit board may have been exposed to too high mechanical pressure by a pusher tool, which could damage soldering joints. Identification of Any Warning that can Occur : On certain vehicles the system may display an information, that the rearview camera is not available. Involved Components : Component Name 1 : Swing logo containing the rearview camera Component Description : swing logo with rearview camera Component Part Number : 5H0.827.469.N Component Name 2 : Rearview camera Component Description : Rearview camera Component Part Number : 1EA.980.556.E Component Name 3 : Rearview camera Component Description : Rearview camera Component Part Number : 1EA.980.556.F Component Name 4 : Rearview camera Component Description : Rearview camera Component Part Number : 5WA.980.556.B Part 573 Safety Recall Report 22V-823 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 5 : Rearview camera Component Description : Rearview camera Component Part Number : 5WA.980.556.C Component Name 6 : Rearview camera Component Description : Rearview camera Component Part Number : 5WA.980.556.D Supplier Identification : Component Manufacturer Name : Ficosa International Maroc, S.A.R.L. Address : Rocade Rabat-Sale ZONE FRANCHE TECHNOPOLIS Sale Foreign States 11103 Country : Morocco Chronology : May 2022: In CW19, the first field claims on this topic were reported and the analysis was started. June – August 2022: First claimed part received and sent to the supplier for analysis. Parts analysis at supplier started. September – October 2022: Root cause analysis finished in CW38, Identification of potentially affected vehicles based on supplier production records and vehicle production records. October 21th 2022: Topic was presented and discussed in the Volkswagen product safety committee and a recall was recommended. October 24th 2022: Topic was presented and discussed in the Audi product safety committee and a recall was recommended. October 26th 2022: Volkswagen and Audi’s product safety committee makes the determination of a noncompliance for the US and decides a non-compliance recall, based on the prognosed failure rate. Audi has received 47 warranty claims in the U.S. market in which the rear view camera failed and had to be replaced. Audi has not received any reports of a crash or injury due to this topic. Volkswagen has received 149 warranty claims for GTI/Golf and 77 for the ID.4. Volkswagen has not received any reports of a crash or injury due to this topic. Part 573 Safety Recall Report 22V-823 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Affected vehicles will receive a new rearview camera at no cost to the customer. Volkswagen and Audi will not offer a reimbursement plan under this recall, as all affected vehicles are still under warranty. How Remedy Component Differs from Recalled Component : The part numbers for the remedy and the recalled components are the same. The remedy rear view cameras have been produced outside of the suspect manufacturing period at the supplier. [November 30, 2022- February 9, 2022] Identify How/When Recall Condition was Corrected in Production : On Febuary 9, 2022 the production at supplier was already corrected due to regulary scheduled maintenance. At that point in time supplier was not aware of the issue. Vehicles produced after October 17, 2022 have been produced with rear view cameras according to manufacturing specification. Recall Schedule : Description of Recall Schedule : Dealers/Owners: On or before January 01, 2023 Planned Dealer Notification Date : JAN 01, 2023 – JAN 01, 2023 Planned Owner Notification Date : JAN 01, 2023 – JAN 01, 2023 * NR – Not Reported

**************************************************************************************************************

AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 91EL_DLR_ADV Advance Notice – Compliance Recall 91EL / Rearview Camera Noncompliance This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: November 10, 2022 Issue: On the affected vehicles, after shifting into reverse or manually activating the parking function, the rearview camera picture may not be displayed. The rearview camera image may not meet the regulatory response time requirement. A rearview camera with a deactivated image can reduce the driver’s information of what is behind the vehicle, increasing the risk of a crash or injury to people outside the vehicle. Precautions: If the rearview camera image is deactivated while in reverse, drivers should exercise further caution when reversing the vehicle. Additionally, on certain vehicles, the system may display information that the rearview camera is not available. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 A3 SEDAN 664 USA 2022 2022 Q4 E-TRON SUV 6 USA 2022 2022 RS3 SEDAN 3 USA 2022 2022 S3 SEDAN 36 CAN 2022 2022 A3 SEDAN 162 CAN 2022 2022 Q4 E-TRON SPORTBACK 1 CAN 2022 2022 S3 SEDAN 34 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

**************************************************************************************************************

Audi of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326 If you should have any questions about this communication, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. 91EL USA Form No. F_3.4_AHQ-GQO-CP-C_018 Rev. 4.0 IMPORTANT SAFETY RECALL This notice applies to your vehicle: NHTSA: 22V823 Audi Recall: 91EL – Rearview Camera INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE A recall repair is not yet available This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2022 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 111, Rear Visibility. Our records show that you are the owner of a vehicle affected by this action. About this recall: On the affected vehicles, after shifting into reverse or manually activating the parking function, the rearview camera picture may not be displayed. The rearview camera image may not meet the regulatory response time requirement. A rearview camera with a deactivated image can reduce the driver’s information of what is behind the vehicle, increasing the risk of a crash or injury to people outside the vehicle. Precautions you should take If the rearview camera image is deactivated while in reverse, drivers should exercise further caution when reversing the vehicle. Additionally, on certain vehicles, the system may display information that the rearview camera is not available. A recall repair is not yet available. Audi is working to make a recall repair available as quickly as possible, and we will send you another letter once repairs can begin. At that time, you will be able to schedule this work with your authorized Audi dealer. Right now, your dealer does not have the parts or instructions to perform the recall work. Your safety and that of your passengers is our highest priority. We apologize for any inconvenience this letter may cause. Sincerely, Audi Customer Protection Audi of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326 Si tiene alguna pregunta acerca de esta notificación, comuníquese con el Centro de experiencia del cliente Audi al 1-800-253-2834 o a través de nuestra página “Contact Us” (Contáctenos) en www.audiusa.com. Si aún no obtuvo una respuesta satisfactoria, puede presentar una queja en la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa gratuita de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153), o bien ingresar a http://www.safercar.gov. Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, utilice la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio) en www.audiusa.com e ingrese el número de identificación del vehículo (VIN). Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario que se encuentra adjunta y envíenosla para que podamos actualizar nuestros registros. 91EL USA Formulario n.º F_3.4_AHQ-GQO-CP-C_018 Rev. 4.0 CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD Este aviso corresponde a su vehículo: NHTSA: 22V823 Campaña de llamada a revisión de Audi: 91EL – Cámara trasera AVISO DE CAMPAÑA DE LLAMADA A REVISIÓN PROVISIONAL DE SU VEHÍCULO POR MOTIVOS DE SEGURIDAD El servicio de reparación por la llamada a revisión aún no está disponible El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad de Vehículos Motorizados. Audi detectó que ciertos vehículos de su marca, modelos 2022, no se ajustan a la norma n.º 111 de Seguridad de Vehículos Motorizados con respecto a la visibilidad trasera. Nuestros registros indican que usted es propietario de uno de los vehículos afectados por esta campaña. Acerca de esta campaña de llamada a revisión: En los vehículos afectados, es posible que, luego de colocar la marcha atrás o de activar de forma manual la función de aparcamiento, la imagen de la cámara trasera no se muestre. Es posible que la cámara trasera no cumpla con los requisitos de tiempo de respuesta regulatorios. Una cámara trasera con una imagen desactivada puede reducir la información que tiene el conductor sobre lo que está detrás del vehículo, lo que aumenta el riesgo de sufrir un accidente o lesiones para las personas que están fuera del vehículo. ¿Qué precauciones debe tomar? Si la imagen de la cámara trasera está desactivada al dar marcha atrás, los conductores deben tener más precaución al dar marcha atrás con el vehículo. Además, en determinados vehículos, es posible que el sistema muestre información que indica que la cámara trasera no está disponible. El servicio de reparación por la llamada a revisión aún no está disponible. Audi está trabajando para que el servicio de reparación por la llamada a revisión esté disponible lo antes posible. Le enviaremos otra carta una vez que las reparaciones puedan comenzar. A partir de ese momento, podrá programar este trabajo con su concesionario Audi autorizado. En este momento, su concesionario no dispone de las piezas ni de las instrucciones para realizar el servicio de revisión. Su seguridad y la de sus pasajeros es nuestra máxima prioridad. Nos disculpamos por cualquier inconveniente que esta carta pueda causarle. Atentamente, Defensa del Consumidor de Audi

**************************************************************************************************************

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2023 91EL Page 1 of 17 Compliance Recall Code: 91EL Subject Rearview Camera Release Date February 14, 2023 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 A3 SEDAN 664 USA 2022 2022 Q4 E‐TRON SUV 6 USA 2022 2022 RS3 SEDAN 3 USA 2022 2022 S3 SEDAN 36 CAN 2022 2022 A3 SEDAN 162 CAN 2022 2022 Q4 E‐TRON SPORTBACK 1 CAN 2022 2022 S3 SEDAN 34 Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description On the affected vehicles, after shifting into reverse or manually activating the parking function, the rearview camera picture may not be displayed. The rearview camera image may not meet the regulatory response time requirement. A rearview camera with a deactivated image can reduce the driver’s information of what is behind the vehicle, increasing the risk of a crash or injury to people outside the vehicle. Corrective Action Replace the rearview camera. Precautions If the rearview camera image is deactivated while in reverse, drivers should exercise further caution when reversing the vehicle. Additionally, on certain vehicles, the system may display information that the rearview camera is not available. Code Visibility On November 10, 2022, the campaign code was applied to affected vehicles. Owner Notification Owner notification will take place in February 2023. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. February 2023 91EL Page 2 of 17 Parts Information Parts Control Type: VIN to Order If parts are needed to support a vehicle repair:  US Dealers – use AVA  CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method 01 1 1EA-980-556-E Ctrl Unit 02 1 1EA-980-556-F Ctrl Unit VIN to Order 03 1 5WA-980-556-D Ctrl Unit NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2023 91EL Page 3 of 17 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.  Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure. Service Number 91EL Damage Code 0099 Parts Vendor Code 002 Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark Ctrl unit* as causal part Vehicle Wash/Loaner Do not claim wash/loaner under this action Criteria I.D. 01 LABOR Labor Op Time Units Description 7092 20 00 SEE ELSA Tailgate trim panel remove+reinstall 9143 19 50 SEE ELSA Back-up camera remove+reinstall 9143 15 50 SEE ELSA Back-up camera adjust 2706 89 50 10 Connect battery charger 0151 00 00 Time stated on diagnostic protocol GFF Operations PARTS Quantity Part Number Description 1.00 1EA980556E Ctrl unit* Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2023 91EL Page 4 of 17 Criteria I.D. 02 LABOR Labor Op Time Units Description 7092 20 00 SEE ELSA Tailgate trim panel remove+reinstall 9143 19 50 SEE ELSA Back-up camera remove+reinstall 9143 15 50 SEE ELSA Back-up camera adjust 2706 89 50 10 Connect battery charger 0151 00 00 Time stated on diagnostic protocol GFF Operations PARTS Quantity Part Number Description 1.00 1EA980556F Ctrl unit* Criteria I.D. 03 LABOR Labor Op Time Units Description 7092 19 02 SEE ELSA Tailgate trim panel remove+reinstall 9143 19 50 SEE ELSA Back-up camera remove+reinstall 9143 15 50 SEE ELSA Back-up camera adjust 2706 89 50 10 Connect battery charger 0151 00 00 Time stated on diagnostic protocol GFF Operations PARTS Quantity Part Number Description 1.00 5WA980556D Ctrl unit* The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2023 91EL Page 5 of 17 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 22V823 Subject: Compliance Recall 91EL – Rearview Camera Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2022 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 111, Rear Visibility. Our records show that you are the owner of a vehicle affected by this action. What is the issue? On the affected vehicles, after shifting into reverse or manually activating the parking function, the rearview camera picture may not be displayed. The rearview camera image may not meet the regulatory response time requirement. A rearview camera with a deactivated image can reduce the driver’s information of what is behind the vehicle, increasing the risk of a crash or injury to people outside the vehicle. What will we do? To correct this noncompliance, your authorized Audi dealer will replace the rearview camera. This work will take about a day to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Precautions you should take If the rearview camera image is deactivated while in reverse, drivers should exercise further caution when reversing the vehicle. Additionally, on certain vehicles, the system may display information that the rearview camera is not available. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2023 91EL Page 6 of 17 Customer Letter Example (Canada) This notice applies to your vehicle: , Transport Canada Recall: 2022-630 Subject: Compliance Recall 91EL – Rearview Camera Dear Audi Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? On the affected vehicles, after shifting into reverse or manually activating the parking function, the rearview camera picture may not be displayed. The rearview camera image may not meet the regulatory response time requirement. A rearview camera with a deactivated image can reduce the driver’s information of what is behind the vehicle, increasing the risk of a crash or injury to people outside the vehicle. What will we do? To correct this noncompliance, your authorized Audi dealer will replace the rearview camera. This work will take about a day to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. Precautions you should take If the rearview camera image is deactivated while in reverse, drivers should exercise further caution when reversing the vehicle. Additionally, on certain vehicles, the system may display information that the rearview camera is not available. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2023 91EL Page 7 of 17 Repair Overview  Replace rear view camera. NOTE  These repair instructions may differ from the labor operations and labor times listed in ELSA.  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  This procedure must be read in its entirety prior to performing the repair.  Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2023 91EL Page 8 of 17 Required Tools Removal Wedge -T40233- (or equivalent) Trim Removal Wedge -3409- (or equivalent) Pry lever -80-200- (or equivalent) Omega Clip Tool -T40280- (or equivalent) Calibration Tool – Spacing Laser -VAS6350/2ACalibration Tool – R8 Wheel Adapters -VAS6350/5 Calibration Tool -VAS6350ACalibration Tool – Linear Laser -VAS6350/3AThe repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2023 91EL Page 9 of 17 Repair Instruction Section A – Check for Previous Repair  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open . If the status is closed, no further work is required.  Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign. A3, S3 and RS3 models: Proceed to Section B. Q4 e-tron: Proceed to Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2023 91EL Page 10 of 17 Section B – Repair Procedure (A3 variants) Remove rear lid lower trim panel:  See ELSA Repair Manual: Repair manual > Body > Body Interior > 70 Interior Trim > Luggage Compartment Trim Panels > Rear Lid Lower Trim Panel, Removing and Installing Replace rearview camera: Crit. Part Number Part Description 03 5WA-980-556-D Rearview camera  Release the retainer <2>.  Remove the rearview camera <1> from the mount.  Disconnect the antenna wire <3>.  Install the new camera in the reverse order of removal.  Install rear lid lower trim panel in the reverse order of removal. Proceed to Section D. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2023 91EL Page 11 of 17 Section C – Repair Procedure (Q4 e-tron) Remove rear lid upper trim panel:  Unclip the rear lid upper trim panel <1> from the rear lid using a suitable trim removal wedge . Remove rear lid side trim panels:  Unclip the rear lid side trim panel <1> from the rear lid .  Remove the rear lid side trim panel from the rear lid lower trim panel . The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2023 91EL Page 12 of 17 Remove rear lid lower trim panel:  Remove the emergency triangle.  Remove the bolts .  Unclip the lower rear lid trim panel <2> from the rear lid using a suitable trim removal wedge <1> .  Disconnect the Rear Lid Closing Button -E574- connector (if equipped). Remove center tail lamp:  Position a narrow screwdriver <3> at the opening and remove the cover <1> from the tail lamp.  Remove the cover <1> forward .  Disconnect the connector <2>.  Remove the nuts on both sides.  Remove the tail lamp assembly <1>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2023 91EL Page 13 of 17 Remove rear lid release button:  Remove the nuts .  Release the retaining tab <2> from the grip piece <1>.  Push out the grip piece <1> with Release Button in Rear Lid Handle -E234- outward .  Disconnect the connector <2>.  Disconnect the connector <3> (if equipped).  Release the washer fluid hose <4> and remove (if equipped).  Remove the grip piece <1> with the button. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2023 91EL Page 14 of 17  Release the retaining tabs .  Press the button <1> out toward the outside . Replacing rearview camera: Crit. Part Number Part Description 01 1EA-980-556-E Rearview camera 02 1EA-980-556-F Rearview camera  Release the retaining tab <2>.  Remove the rearview camera <1>.  Install the new rearview camera in the reverse order of removal. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2023 91EL Page 15 of 17 Reassemble vehicle in the reverse order of removal and note the following:  Torque nuts for rear lid grip piece to 4 Nm.  Torque nuts for rear center tail light as follows: o Hand tight, working from center outward. o 4 Nm, working from center outward.  Remove any clips remaining in the rear lid using the Omega Clip Tool -T40280- and insert them into the rear lid lower trim panel for installation.  Make sure the connectors are attached until they audibly engage.  Make sure wires are not pinched. Proceed to Section D The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2023 91EL Page 16 of 17 Section D – Calibrating Rear View Camera Calibrate rearview camera according to the Repair Manual and the Diagnostic Tester:  See ELSA Repair Manual: Repair manual > Electrical System > Driver Assistance Systems > 98 Assistance Systems > Rearview Camera System > Rearview Camera System, Calibrating  Perform Guided Functions test plan 006C – Replace control module and follow the onscreen prompts. NOTE The faults in address 006C may have to be cleared in order to start the calibration test plan. Proceed to Section E The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2023 91EL Page 17 of 17 Section E – Campaign Completion Stamp Item#: AUD4927ENG -ORItem # AUD4927FRE  Once the campaign has been completed, the technician should stamp the repair order.  Stamps are available for ordering through the Compliance Label Ordering Portal.  Proceed to Section F Section F – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

**************************************************************************************************************

91EL USA IMPORTANT SAFETY RECALL This notice applies to your vehicle: , NHTSA: 22V823 Subject: Compliance Recall 91EL – Rearview Camera Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2022 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 111, Rear Visibility. Our records show that you are the owner of a vehicle affected by this action. What is the issue? On the affected vehicles, after shifting into reverse or manually activating the parking function, the rearview camera picture may not be displayed. The rearview camera image may not meet the regulatory response time requirement. A rearview camera with a deactivated image can reduce the driver’s information of what is behind the vehicle, increasing the risk of a crash or injury to people outside the vehicle. What will we do? To correct this noncompliance, your authorized Audi dealer will replace the rearview camera. This work will take about a day to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Precautions you should take If the rearview camera image is deactivated while in reverse, drivers should exercise further caution when reversing the vehicle. Additionally, on certain vehicles, the system may display information that the rearview camera is not available. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANT SAFETY RECALL Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection 91EL USA CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD El presente aviso corresponde a su vehículo: , NHTSA: 22V823 Asunto: Campaña de llamada a revisión por motivos de cumplimiento 91EL: cámara trasera Estimado propietario de un vehículo Audi: El presente aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tráfico y Vehículos Motorizados de EE. UU. Audi detectó que ciertos vehículos de su marca, modelos 2022, no se ajustan a la norma n.º 111 de Seguridad de Vehículos Motorizados con respecto a la visibilidad trasera. Nuestros registros indican que usted es propietario de uno de los vehículos afectados por esta campaña. ¿Cuál es el problema? En los vehículos afectados, es posible que, luego de colocar la marcha atrás o de activar de forma manual la función de aparcamiento, la imagen de la cámara trasera no se muestre. Es posible que la cámara trasera no cumpla con los requisitos de tiempo de respuesta regulatorios. Una cámara trasera con una imagen desactivada puede reducir la información que tiene el conductor sobre lo que está detrás del vehículo, lo que aumenta el riesgo de sufrir un accidente o lesiones para las personas que están fuera del vehículo. ¿Qué haremos? Para corregir este defecto, su concesionario Audi autorizado reemplazará la cámara trasera. Este servicio durará aproximadamente una hora y se le ofrecerá de forma gratuita. No obstante, considere la posibilidad de que su concesionario necesite tiempo adicional para la preparación del servicio y la organización del horario del taller. ¿Qué debe hacer? Comuníquese de inmediato con un concesionario autorizado de Audi para programar este servicio de reparación. También puede visitar el sitio www.audiusa.com y hacer clic en “Find a Dealer” (Buscar concesionario) para encontrar un concesionario cercano a su domicilio y programar este servicio. ¿Qué precauciones debe tomar? Si la imagen de la cámara trasera está desactivada al dar marcha atrás, los conductores deben tener más precaución al dar marcha atrás con el vehículo. Además, en determinados vehículos, es posible que el sistema muestre información que indica que la cámara trasera no está disponible. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD Vehículos rentados y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros. ¿De qué otra forma podemos ayudarlo? Si su concesionario Audi autorizado no puede completar esta tarea de forma gratuita en un plazo razonable o no está en condiciones de hacerlo, comuníquese con el Centro de experiencia del cliente Audi al 1-800-253-2834 o a través de la página “Contact Us” (Contáctenos) en el enlace www.audiusa.com. Comprobación de la elegibilidad de su vehículo para campañas de llamada a revisión o de servicio vigentes Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, utilice la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio) en www.audiusa.com e ingrese el número de identificación del vehículo (VIN). Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o ingresar a http://www.safercar.gov. Le pedimos disculpas por cualquier inconveniente que esto pueda ocasionarle; sin embargo, estamos tomando estas medidas para garantizar su seguridad y su continua satisfacción con el vehículo. Atentamente, Defensa del Consumidor de Audi

**************************************************************************************************************

AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 91EL_DLR_LAUNCH Repair Available – Compliance Recall 91EL / Rearview Camera This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Advisor  Warranty Administrator  Technicians Date: February 13, 2023 Issue: On the affected vehicles, after shifting into reverse or manually activating the parking function, the rearview camera picture may not be displayed. The rearview camera image may not meet the regulatory response time requirement. A rearview camera with a deactivated image can reduce the driver’s information of what is behind the vehicle, increasing the risk of a crash or injury to people outside the vehicle. Precautions: If the rearview camera image is deactivated while in reverse, drivers should exercise further caution when reversing the vehicle. Additionally, on certain vehicles, the system may display information that the rearview camera is not available. Repair:  REPAIR AVAILABLE – February 14, 2023 – Replace the rearview camera  See ELSA/ServiceNet for complete repair & claiming instructions  Check daily campaign open inventory report or OMD for affected vehicles in inventory  Repair every affected inventory vehicle before delivery to consumers. Parts Department: There will be no parts allocation. Please reference the Repair Projection Tool in the campaign circular to view your potential VIN population. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 A3 SEDAN 664 USA 2022 2022 Q4 E‐TRON SUV 6 USA 2022 2022 RS3 SEDAN 3 USA 2022 2022 S3 SEDAN 36 CAN 2022 2022 A3 SEDAN 162 CAN 2022 2022 Q4 E‐TRON SPORTBACK 1 CAN 2022 2022 S3 SEDAN 34 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – February 2023 IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-823 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : DEC 01, 2022 NHTSA Recall No. : 22V-823 Manufacturer Recall No. : VW: 91EK, Audi: 91EL Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 2,607 Estimated percentage with defect : 5 % Vehicle Information : Vehicle 1 : 2023-2023 Volkswagen ID4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. ID4 – 140 Production Dates : SEP 17, 2022 – OCT 17, 2022 VIN Range 1 : Begin : 1V2GNPE81PC000412 End : 1V2GNPE85PC001305 ✔ Not sequential Vehicle 2 : 2022-2022 Volkswagen ID4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. ID4 – 215 Vehicle count amended 11/23/2022 Production Dates : APR 07, 2022 – SEP 07, 2022 VIN Range 1 : Begin : WVGTMPE24NP037292 End : WVGGNPE24NP069500 ✔ Not sequential Part 573 Safety Recall Report 22V-823 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Volkswagen GOLF R A8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. Golf R A8- 216 Vehicle count amended 11/23/2022 Production Dates : JAN 12, 2022 – JUN 16, 2022 VIN Range 1 : Begin : WVWFB7CDXNW146387 End : WVWFB7CD0NW217435 ✔ Not sequential Vehicle 4 : 2022-2022 Audi A3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. A3 Sedan – 674 Amended 12/01/2022 Production Dates : DEC 21, 2021 – JUN 13, 2022 VIN Range 1 : Begin : WAUGUDGY0NA041488 End : WAUAUDGY0NA101405 ✔ Not sequential Vehicle 5 : 2022-2022 Audi S3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. S3 Sedan – 36 Production Dates : DEC 21, 2021 – FEB 23, 2022 VIN Range 1 : Begin : WAUJ3DGY4NA041616 End : WAUH3DGY9NA060452 ✔ Not sequential Part 573 Safety Recall Report 22V-823 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2022-2022 Audi RS3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. RS3 Sedan – 3 Production Dates : APR 01, 2022 – MAY 04, 2022 VIN Range 1 : Begin : WUAG4DGY2NA905463 End : WUAG4DGY6NA906082 ✔ Not sequential Vehicle 7 : 2022-2022 Audi Q4 E-TRON SUV Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. Q4 e-tron SUV – 6 Production Dates : FEB 04, 2022 – SEP 07, 2022 VIN Range 1 : Begin : WA1H2BFZ3NP032061 End : WA1H2BFZ6NP057228 ✔ Not sequential Vehicle 8 : 2022-2023 Volkswagen GOLF GTI Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. Golf GTI – 1316 Vehicle count amended 11/23/2022 Production Dates : JAN 10, 2022 – SEP 09, 2022 VIN Range 1 : Begin : WVWH87CD3NW012263 End : WVW2A7CD2PW117177 ✔ Not sequential Part 573 Safety Recall Report 22V-823 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : On the affected vehicles, after shifting into reverse or manually activating the parking function, the rearview camera picture may not be displayed. The rearview camera image may not meet the response time requirement of Federal Motor Vehicle Safety Standard No. 111, Rear Visibility. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : A rearview camera with a deactivated image can reduce the driver’s information of what is behind the vehicle, increasing the risk of a crash or injury to people outside the vehicle. Description of the Cause : Due to deviations within the maintenance process at the supplier, soldering joints on the printed circuit board may have been exposed to too high mechanical pressure by a pusher tool, which could damage soldering joints. Identification of Any Warning that can Occur : On certain vehicles the system may display an information, that the rearview camera is not available. Involved Components : Component Name 1 : Swing logo containing the rearview camera Component Description : swing logo with rearview camera Component Part Number : 5H0.827.469.N Component Name 2 : Rearview camera Component Description : Rearview camera Component Part Number : 1EA.980.556.E Component Name 3 : Rearview camera Component Description : Rearview camera Component Part Number : 1EA.980.556.F Component Name 4 : Rearview camera Component Description : Rearview camera Component Part Number : 5WA.980.556.B Part 573 Safety Recall Report 22V-823 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 5 : Rearview camera Component Description : Rearview camera Component Part Number : 5WA.980.556.C Component Name 6 : Rearview camera Component Description : Rearview camera Component Part Number : 5WA.980.556.D Supplier Identification : Component Manufacturer Name : Ficosa International Maroc, S.A.R.L. Address : Rocade Rabat-Sale ZONE FRANCHE TECHNOPOLIS Sale Foreign States 11103 Country : Morocco Chronology : May 2022: In CW19, the first field claims on this topic were reported and the analysis was started. June – August 2022: First claimed part received and sent to the supplier for analysis. Parts analysis at supplier started. September – October 2022: Root cause analysis finished in CW38, Identification of potentially affected vehicles based on supplier production records and vehicle production records. October 21th 2022: Topic was presented and discussed in the Volkswagen product safety committee and a recall was recommended. October 24th 2022: Topic was presented and discussed in the Audi product safety committee and a recall was recommended. October 26th 2022: Volkswagen and Audi’s product safety committee makes the determination of a noncompliance for the US and decides a non-compliance recall, based on the prognosed failure rate. November 10, 2022: The supplier informed Audi and VW about additional potentially affected parts. November 10 – November 24, 2022: Audi and Volkswagen checked the additionally reported parts and identified the associated VIN´s in the US and Canada. Audi has received 47 warranty claims in the U.S. market (date range for these claims is December 27, 2021 thru October 20, 2022) in which the rear view camera failed and had to be replaced. Audi has not received any reports of a crash or injury due to this topic. Volkswagen has received 149 warranty claims for GTI/Golf and 77 for the ID.4. Volkswagen has not received any reports of a crash or injury due to this topic. Warranty claim date ranges for Volkswagen and Audi are as follows: Part 573 Safety Recall Report 22V-823 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 GTI/Golf – January 5, 2022 to October 27, 2022 ID.4 – May 7, 2021 to October 26, 2022 Audi – December 27, 2021 thru October 20, 2022 Description of Remedy : Description of Remedy Program : Affected vehicles will receive a new rearview camera at no cost to the customer. Volkswagen and Audi will not offer a reimbursement plan under this recall, as all affected vehicles are still under warranty. How Remedy Component Differs from Recalled Component : The part numbers for the remedy and the recalled components are the same. The remedy rear view cameras have been produced outside of the suspect manufacturing period at the supplier. [November 30, 2022- February 9, 2022] Identify How/When Recall Condition was Corrected in Production : On Febuary 9, 2022 the production at supplier was already corrected due to regulary scheduled maintenance. At that point in time supplier was not aware of the issue. Vehicles produced after October 17, 2022 have been produced with rear view cameras according to manufacturing specification. Recall Schedule : Description of Recall Schedule : Dealers/Owners: On or before January 01, 2023 Planned Dealer Notification Date : JAN 01, 2023 – JAN 01, 2023 Planned Owner Notification Date : JAN 01, 2023 – JAN 01, 2023 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-823 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : NOV 23, 2022 NHTSA Recall No. : 22V-823 Manufacturer Recall No. : VW: 91EK, Audi: 91EL Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 2,597 Estimated percentage with defect : 5 % Vehicle Information : Vehicle 1 : 2023-2023 Volkswagen ID4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. ID4 – 140 Production Dates : SEP 17, 2022 – OCT 17, 2022 VIN Range 1 : Begin : 1V2GNPE81PC000412 End : 1V2GNPE85PC001305 ✔ Not sequential Vehicle 2 : 2022-2022 Volkswagen ID4 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. ID4 – 215 Vehicle count amended 11/23/2022 Production Dates : APR 07, 2022 – SEP 07, 2022 VIN Range 1 : Begin : WVGTMPE24NP037292 End : WVGGNPE24NP069500 ✔ Not sequential Part 573 Safety Recall Report 22V-823 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Volkswagen GOLF R A8 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. Golf R A8- 216 Vehicle count amended 11/23/2022 Production Dates : JAN 12, 2022 – JUN 16, 2022 VIN Range 1 : Begin : WVWFB7CDXNW146387 End : WVWFB7CD0NW217435 ✔ Not sequential Vehicle 4 : 2022-2023 Volkswagen GOLF GTI Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. Golf GTI – 1316 Vehicle count amended 11/23/2022 Production Dates : JAN 10, 2022 – SEP 09, 2022 VIN Range 1 : Begin : WVWH87CD3NW012263 End : WVW2A7CD2PW117177 ✔ Not sequential Vehicle 5 : 2022-2022 Audi S3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. S3 Sedan – 36 Production Dates : DEC 21, 2021 – FEB 23, 2022 VIN Range 1 : Begin : WAUJ3DGY4NA041616 End : WAUH3DGY9NA060452 ✔ Not sequential Part 573 Safety Recall Report 22V-823 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2022-2022 Audi RS3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. RS3 Sedan – 3 Production Dates : APR 01, 2022 – MAY 04, 2022 VIN Range 1 : Begin : WUAG4DGY2NA905463 End : WUAG4DGY6NA906082 ✔ Not sequential Vehicle 7 : 2022-2022 Audi Q4 E-TRON SUV Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. Q4 e-tron SUV – 6 Production Dates : FEB 04, 2022 – SEP 07, 2022 VIN Range 1 : Begin : WA1H2BFZ3NP032061 End : WA1H2BFZ6NP057228 ✔ Not sequential Vehicle 8 : 2022-2022 Audi A3 SEDAN Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined based on supplier production records of the potentially affected rearview cameras and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because they were assembled with rearview cameras from the suspect production period. A3 Sedan – 664 Production Dates : DEC 21, 2021 – JUN 13, 2022 VIN Range 1 : Begin : WAUGUDGY0NA041488 End : WAUAUDGY0NA101405 ✔ Not sequential Part 573 Safety Recall Report 22V-823 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : On the affected vehicles, after shifting into reverse or manually activating the parking function, the rearview camera picture may not be displayed. The rearview camera image may not meet the response time requirement of Federal Motor Vehicle Safety Standard No. 111, Rear Visibility. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : A rearview camera with a deactivated image can reduce the driver’s information of what is behind the vehicle, increasing the risk of a crash or injury to people outside the vehicle. Description of the Cause : Due to deviations within the maintenance process at the supplier, soldering joints on the printed circuit board may have been exposed to too high mechanical pressure by a pusher tool, which could damage soldering joints. Identification of Any Warning that can Occur : On certain vehicles the system may display an information, that the rearview camera is not available. Involved Components : Component Name 1 : Swing logo containing the rearview camera Component Description : swing logo with rearview camera Component Part Number : 5H0.827.469.N Component Name 2 : Rearview camera Component Description : Rearview camera Component Part Number : 1EA.980.556.E Component Name 3 : Rearview camera Component Description : Rearview camera Component Part Number : 1EA.980.556.F Component Name 4 : Rearview camera Component Description : Rearview camera Component Part Number : 5WA.980.556.B Part 573 Safety Recall Report 22V-823 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 5 : Rearview camera Component Description : Rearview camera Component Part Number : 5WA.980.556.C Component Name 6 : Rearview camera Component Description : Rearview camera Component Part Number : 5WA.980.556.D Supplier Identification : Component Manufacturer Name : Ficosa International Maroc, S.A.R.L. Address : Rocade Rabat-Sale ZONE FRANCHE TECHNOPOLIS Sale Foreign States 11103 Country : Morocco Chronology : May 2022: In CW19, the first field claims on this topic were reported and the analysis was started. June – August 2022: First claimed part received and sent to the supplier for analysis. Parts analysis at supplier started. September – October 2022: Root cause analysis finished in CW38, Identification of potentially affected vehicles based on supplier production records and vehicle production records. October 21th 2022: Topic was presented and discussed in the Volkswagen product safety committee and a recall was recommended. October 24th 2022: Topic was presented and discussed in the Audi product safety committee and a recall was recommended. October 26th 2022: Volkswagen and Audi’s product safety committee makes the determination of a noncompliance for the US and decides a non-compliance recall, based on the prognosed failure rate. Audi has received 47 warranty claims in the U.S. market (date range for these claims is December 27, 2021 thru October 20, 2022) in which the rear view camera failed and had to be replaced. Audi has not received any reports of a crash or injury due to this topic. Volkswagen has received 149 warranty claims for GTI/Golf and 77 for the ID.4. Volkswagen has not received any reports of a crash or injury due to this topic. Warranty claim date ranges for Volkswagen and Audi are as follows: GTI/Golf – January 5, 2022 to October 27, 2022 ID.4 – May 7, 2021 to October 26, 2022 Part 573 Safety Recall Report 22V-823 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Audi – December 27, 2021 thru October 20, 2022 Description of Remedy : Description of Remedy Program : Affected vehicles will receive a new rearview camera at no cost to the customer. Volkswagen and Audi will not offer a reimbursement plan under this recall, as all affected vehicles are still under warranty. How Remedy Component Differs from Recalled Component : The part numbers for the remedy and the recalled components are the same. The remedy rear view cameras have been produced outside of the suspect manufacturing period at the supplier. [November 30, 2022- February 9, 2022] Identify How/When Recall Condition was Corrected in Production : On Febuary 9, 2022 the production at supplier was already corrected due to regulary scheduled maintenance. At that point in time supplier was not aware of the issue. Vehicles produced after October 17, 2022 have been produced with rear view cameras according to manufacturing specification. Recall Schedule : Description of Recall Schedule : Dealers/Owners: On or before January 01, 2023 Planned Dealer Notification Date : JAN 01, 2023 – JAN 01, 2023 Planned Owner Notification Date : JAN 01, 2023 – JAN 01, 2023 * NR – Not Reported

SEOCONTENT-END