91EN Windshield Wipers May Not Activate – 2016 Volkswagen Golf R

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 91EN Page 1 of 11 Compliance Recall Code: 91EN Subject Windshield Wiper Software Release Date December 08, 2022 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2016 2016 GOLF R 5 CAN 2016 2016 GOLF R 3 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description Incorrect windshield wiper (front) software was installed during vehicle production and, in rare cases, the wipers may not be activated due to a software fault. This is noncompliant with regulatory requirements. If the windshield wipers cannot be activated, it may lead to reduced visibility for the driver and may increase the risk of a crash. Corrective Action Update the body control module software. Code Visibility On November 17, 2022, the campaign code was applied to affected vehicles. Owner Notification Owner notification will take place in December 2022. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 91EN Page 2 of 11 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 91EN Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 LABOR Labor Op Time Units Description 2706 89 50 10 Connect battery charger 9710 25 99 Time stated on diagnostic protocol (up to 100 TU) Update onboard supply control unit (BCM) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 91EN Page 3 of 11 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 22V831 Subject: Compliance Recall 91EN – Windshield Wiper Software Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2016 model year Volkswagen vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 104, Windshield wiping and washing systems. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Incorrect windshield wiper (front) software was installed during vehicle production and, in rare cases, the wipers may not be activated due to a software fault. This is noncompliant with regulatory requirements. If the windshield wipers cannot be activated, it may lead to reduced visibility for the driver and may increase the risk of a crash. What will we do? To correct this noncompliance, your authorized Volkswagen dealer will update the body control module software in your vehicle. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 91EN Page 4 of 11 Customer Letter Example (CANADA) This notice applies to your vehicle: , Transport Canada Recall: 2022-642 Subject: Compliance Recall 91EN – vw-audioemdtc-20">Windshield Wiper Software Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Incorrect windshield wiper (front) software was installed during vehicle production and, in rare cases, the wipers may not be activated due to a software fault. This is noncompliant with regulatory requirements. If the windshield wipers cannot be activated, it may lead to reduced visibility for the driver and may increase the risk of a crash. What will we do? To correct this noncompliance, your authorized Volkswagen dealer will update the body control module software in your vehicle. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 91EN Page 5 of 11 Required Tools Battery Tester/Charger capable of minimum 70 Amp continuous supply Diagnostic Tester -VAS6150X/VAS6160X- (or equivalent) Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required.  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open . If the status is closed, no further work is required.  Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign.  Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 91EN Page 6 of 11 Section B – Update Onboard Power Supply Control Unit (BCM) NOTE Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met; The ODIS software is completely up to date.  Refer to the “Alerts” section on ServiceNet home page for the current ODIS version. The battery charger is connected to the vehicle battery and remains connected for the duration of the software update.  Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to do so may cause the update to fail, which could result in damage to the control module. Control modules damaged by insufficient voltage will not be covered. The screen saver and power saving settings are off.  Failure to do so may result in the tester entering power save mode during the software update, which could result in damage to the control module. The VAS Diagnostic Tester is plugged in using the supplied power adapters.  Under no circumstances should the tester be used on battery power alone during the software update. Failure to do so may result in the tester powering off during the update, which could result in damage to the control module. The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.  Performing a software update using a Bluetooth or WiFi connection increases the risk of losing connection during the update, which could result in damage to the control module. It also greatly increases the time required to perform the update. Requests for additional time or parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi. WARNING Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during Update Process! TIP To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software Version Management (SVM) Operating Instructions. The SVM Process must be completed in its entirety so the database receives the update confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support the claim. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 91EN Page 7 of 11 NOTE  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.  Open the hood.  Open the battery cover.  Switch the ignition on.  Apply the parking brake.  Switch off all consumers (headlights, heated seats, climate control, etc.).  Connect the VAS6150X/VAS6160X Diagnostic Tester to the vehicle.  Start the ODIS program.  Attach a Battery Tester/Charger capable of minimum 70 Amp continuous supply. NOTE Vehicles with Battery Monitoring Control Module -J367- and/or an EFB Battery: When connecting the charger to the battery, connect the positive cable to the positive terminal of the battery and connect the negative cable to the grounding lug on the chassis. DO NOT connect the ground cable directly to negative terminal of the battery.  Turn the hazards on. CAUTION The procedure may cancel itself if the hazard warning lights are not switched on. The hazard warning lights prevent the system from switching to bus sleep mode during the update. NOTE  All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session. You must fully complete this campaign and send all logs before beginning any other campaigns or operations.  If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning this operation. ODIS “Hot-Fix” patches may affect the update process. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 91EN Page 8 of 11  Confirm that scan tool is communicating with the diagnostic head by USB . o If the Bluetooth symbol is shown then disconnect the diagnostic head from the vehicle and reconnect the USB cable to the diagnostic head and then reattach to the vehicle.  Upon ODIS startup, verify the “Diagnosis” operating mode is selected .  Once the GFF scan is complete, select “Special functions” , then “Adapting software” , then select “Perform test” .  Select the correct option to “Update software via action code” OR “Software update via measured code”. NOTE The different options to perform the SVM operation may vary based on model. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 91EN Page 9 of 11 NOTE Using Bluetooth or WiFi for this action is PROHIBITED! Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM flash process is not covered.  Enter the corrective action code (SVM code) as listed below. SVM code 4A5B  Select “Accept” and follow the on screen prompts.  During the flash, this screen appears when each operation is performed:  Select Complete/Continue after each operation is completed.  When the SVM update is complete a confirmation message is displayed .  Select “Complete/Continue” . TIP If the software in the vehicle is already current, a message may appear indicating this. If this occurs, complete the ODIS test plan and send the diagnostic protocol online. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 91EN Page 10 of 11 NOTE  It is IMPERATIVE that ALL of the ignition cycle on/off delay requests are fulfilled in their entirety during this flash process .  Failing to wait for the ignition on/off timing cycle to complete (progress bar and countdown timer ) before cycling the ignition on/off MAY damage a control module.  Damage to control modules as a result of failing to wait the specified time displayed by the progress bar and countdown timer are NOT covered under this action.  After the software update is completed and before sending the GFF Log Online: o Select the “Control Module” tab. o Scroll down and right click on the module that was updated (0009). o Select “Identify Control Module” .  Exit GFF and send diagnostic protocol online when prompted. NOTE Static communication faults may store in various control modules during the flash. These faults can only be cleared by following one of these steps:  Drive the vehicle a short distance (around the parking lot, for example).  After selecting “Yes”, turn the ignition off for 30 seconds, turn it back on and repeat the GFF exit program.  Clear faults using OBD (an additional key cycle may also be required).  Release the parking brake.  Disconnect the VAS tester.  Switch off and disconnect the battery charger.  Reinstall the battery cover. Proceed to Section C. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. December 2022 91EN Page 11 of 11 Section C – Campaign Completion Label  Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s).

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Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 91EN USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 This notice applies to your vehicle: , NHTSA: 22V831 Subject: Compliance Recall 91EN – Windshield Wiper Software Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2016 model year Volkswagen vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 104, Windshield wiping and washing systems. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Incorrect windshield wiper (front) software was installed during vehicle production and, in rare cases, the wipers may not be activated due to a software fault. This is noncompliant with regulatory requirements. If the windshield wipers cannot be activated, it may lead to reduced visibility for the driver and may increase the risk of a crash. What will we do? To correct this noncompliance, your authorized Volkswagen dealer will update the body control module software in your vehicle. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Reimbursement of Expenses If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800- 893-5298. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 91EN USA IMPORTANT SAFETY RECALL Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 91EN EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 El presente aviso corresponde a su vehículo: , NHTSA: 22V831 Asunto: Campaña de llamada a revisión por motivos de cumplimiento 91EN: software del limpiaparabrisas Estimado propietario de un vehículo Volkswagen: El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad de Vehículos Motorizados de EE. UU. Volkswagen detectó que ciertos vehículos Volkswagen modelo 2016 no se ajustan a la norma federal n.º 104 de Seguridad de Vehículos Motorizados con respecto a los sistemas de limpiaparabrisas. Nuestros registros indican que usted es propietario de uno de los vehículos afectados por esta campaña. ¿Cuál es el problema? Se instaló un software de limpiaparabrisas (delantero) durante la producción del vehículo y, en pocos casos, los limpiaparabrisas no se activaban debido a una falla del software. Este inconveniente no cumple con los requisitos normativos. Si los limpiaparabrisas no se activan, se puede reducir la visibilidad del conductor y puede aumentar el riesgo de sufrir un choque. ¿Qué haremos? Para corregir este defecto, su concesionario Volkswagen autorizado actualizará el software del módulo de control de la carrocería en su vehículo. Este servicio tardará alrededor de una hora y se realizará de forma gratuita. No obstante, considere la posibilidad de que su concesionario necesite tiempo adicional para la preparación del servicio y la organización del horario del taller. ¿Qué debe hacer? Comuníquese con su concesionario Volkswagen autorizado de inmediato para programar este servicio de revisión. Para concertar una cita en línea, visite www.vw.com/find-a-dealer. Vehículos rentados y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros. Reembolso de gastos Si pagó anteriormente por reparaciones relacionadas con el problema que se describe en esta carta, consulte el formulario adjunto que explica cómo presentar una solicitud de reembolso. ¿De qué otra forma podemos ayudarlo? Si su concesionario Volkswagen autorizado no le brinda este servicio de forma gratuita dentro de un plazo razonable o no está en condiciones de hacerlo, o si usted tiene alguna pregunta sobre este aviso, póngase en contacto con nosotros mediante el medio de comunicación que prefiera a través de www.vw.com/contact o por teléfono al 800- 893-5298. Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 91EN EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD Verificación de su vehículo para campañas de llamada a revisión o de servicio vigentes Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio). Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o ingresar a http://www.safercar.gov. Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; sin embargo, hemos tomado esta medida para garantizar su seguridad y su continua satisfacción con el vehículo. Atentamente, Defensa del Consumidor de Volkswagen

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 91EN_DLR_LAUNCH Repair Available – Compliance Recall 91EN / Windshield Wiper Software This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: December 07, 2022 Issue: Incorrect windshield wiper (front) software was installed during vehicle production and, in rare cases, the wipers may not be activated due to a software fault. This is noncompliant with regulatory requirements. If the windshield wipers cannot be activated, it may lead to reduced visibility for the driver and may increase the risk of a crash. Repair:  REPAIR AVAILABLE – December 08, 2022 / Update the body control module software.  See ELSA/ServiceNet for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: Software update only, no parts needed. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2016 2016 GOLF R 5 CAN 2016 2016 GOLF R 3 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – December 2022 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 91EN_DLR_ADV Advance Notice – Compliance Recall 91EN / Windshield Wiper Software This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: November 17, 2022 Issue: Incorrect windshield wiper (front) software was installed during vehicle production and, in rare cases, the wipers may not be activated due to a software fault. This is noncompliant with regulatory requirements. If the windshield wipers cannot be activated, it may lead to reduced visibility for the driver and may increase the risk of a crash. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2016 2016 GOLF R 5 CAN 2016 2016 GOLF R 3 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-831 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : NOV 09, 2022 NHTSA Recall No. : 22V-831 Manufacturer Recall No. : 91EN Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 5 Estimated percentage with defect : 2 % Vehicle Information : Vehicle 1 : 2016-2016 VOLKSWAGEN GOLF R Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by production records. The recalled products differ from products that were not included in the recall because the recalled parts have an incorrect software level. GOLF R: 5 Production Dates : MAY 23, 2015 – JUN 15, 2015 VIN Range 1 : Begin : WVWUF7AU7GW001311 End : WVWLF7AU0GW003431 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : Incorrect windshield wiper (front) software was installed during vehicle production and, in rare cases, the wipers may not be activated due to a software fault. This poses a non-compliance with FMVSS 104. FMVSS 1 : 104 – Windshield wiping and washing systems FMVSS 2 : NR Description of the Safety Risk : If the windshield wipers cannot be activated, it may lead to reduced visibility for the driver and may increase the risk of a crash. Description of the Cause : Body control modules with incorrect software level had not been correctly identified and therefore were installed in series production. Identification of Any Warning that can Occur : None Part 573 Safety Recall Report 22V-831 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Software for body control module Component Description : Software for body control module Component Part Number : SW level 0172 Supplier Identification : Component Manufacturer Name : Volkswagen AG Address : Berliner Ring 2 Wolfsburg Foreign States 38440 Country : Germany Chronology : May 2022: An internal audit indicated that potentially incorrect software versions at certain body control modules may not be compliant with local regulations. Investigation started. May – August 2022: Analysis of potential field claims related to this topic, regulatory evaluation ongoing. Evaluation of potential consequence of software failure. 08/31/2022: Topic was presented in Volkswagen’s Product Safety Committee. Potential field claims were presented but couldn’t be confirmed to be related to software topic. More details for regulatory evaluation requested. 11/02/2022: Topic was presented to Volkswagen’s Product Safety Committee. An evaluation of the potentially related 3 claims showed no safety relevance, Out of abundance of caution a non-compliance recall was decided. Description of Remedy : Description of Remedy Program : At no cost to customers, dealers will update the body control module software. Volkswagen will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The body control module will be updated to the latest software level. The recalled software has the level 0172. Identify How/When Recall Condition was Corrected in Production : The correct software was implemented in the body control module in May 2015. Recall Schedule : Part 573 Safety Recall Report 22V-831 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealers/owners: On or before January 06, 2023 Planned Dealer Notification Date : JAN 06, 2023 – JAN 06, 2023 Planned Owner Notification Date : JAN 06, 2023 – JAN 06, 2023 * NR – Not Reported

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