91EN Windshield Wipers May Not Activate – 2016 Volkswagen Golf R

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-831 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : NOV 09, 2022 NHTSA Recall No. : 22V-831 Manufacturer Recall No. : 91EN Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 5 Estimated percentage with defect : 2 % Vehicle Information : Vehicle 1 : 2016-2016 VOLKSWAGEN GOLF R Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by production records. The recalled products differ from products that were not included in the recall because the recalled parts have an incorrect software level. GOLF R: 5 Production Dates : MAY 23, 2015 – JUN 15, 2015 VIN Range 1 : Begin : WVWUF7AU7GW001311 End : WVWLF7AU0GW003431 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : Incorrect windshield wiper (front) software was installed during vehicle production and, in rare cases, the wipers may not be activated due to a software fault. This poses a non-compliance with FMVSS 104. FMVSS 1 : 104 – Windshield wiping and washing systems FMVSS 2 : NR Description of the Safety Risk : If the windshield wipers cannot be activated, it may lead to reduced visibility for the driver and may increase the risk of a crash. Description of the Cause : Body control modules with incorrect software level had not been correctly identified and therefore were installed in series production. Identification of Any Warning that can Occur : None Part 573 Safety Recall Report 22V-831 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Software for body control module Component Description : Software for body control module Component Part Number : SW level 0172 Supplier Identification : Component Manufacturer Name : Volkswagen AG Address : Berliner Ring 2 Wolfsburg Foreign States 38440 Country : Germany Chronology : May 2022: An internal audit indicated that potentially incorrect software versions at certain body control modules may not be compliant with local regulations. Investigation started. May – August 2022: Analysis of potential field claims related to this topic, regulatory evaluation ongoing. Evaluation of potential consequence of software failure. 08/31/2022: Topic was presented in Volkswagen’s Product Safety Committee. Potential field claims were presented but couldn’t be confirmed to be related to software topic. More details for regulatory evaluation requested. 11/02/2022: Topic was presented to Volkswagen’s Product Safety Committee. An evaluation of the potentially related 3 claims showed no safety relevance, Out of abundance of caution a non-compliance recall was decided. Description of Remedy : Description of Remedy Program : At no cost to customers, dealers will update the body control module software. Volkswagen will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The body control module will be updated to the latest software level. The recalled software has the level 0172. Identify How/When Recall Condition was Corrected in Production : The correct software was implemented in the body control module in May 2015. Recall Schedule : Part 573 Safety Recall Report 22V-831 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealers/owners: On or before January 06, 2023 Planned Dealer Notification Date : JAN 06, 2023 – JAN 06, 2023 Planned Owner Notification Date : JAN 06, 2023 – JAN 06, 2023 * NR – Not Reported

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 91EN_DLR_ADV Advance Notice – Compliance Recall 91EN / Windshield Wiper Software This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: November 17, 2022 Issue: Incorrect windshield wiper (front) software was installed during vehicle production and, in rare cases, the wipers may not be activated due to a software fault. This is noncompliant with regulatory requirements. If the windshield wipers cannot be activated, it may lead to reduced visibility for the driver and may increase the risk of a crash. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2016 2016 GOLF R 5 CAN 2016 2016 GOLF R 3 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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